Communication Delivery Platform

CategoryFAQ

What are the benefits of opting for Teams Direct Routing?

In FAQ
June 15, 2020
1 Min Read
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Teams Direct Routing is very beneficial for business in the whole world, especially in Europe as this is the only way to enable a dial pad in Teams on that continent. With Direct Routing you either retain your existing PSTN lines or connect your Existing PBX to Teams. Direct Routing deployment doesn’t get affected by the size of the organization. In this way, no additional setup is needed for the Microsoft Phone system to function effectively with your Teams plan. It reduces overall call costs and enterprise-wide communication costs. Teams Direct Routing in combination with Calling Plan offerings from your local Telephony Provider is a complete communication solution and prides you full control over the solution.

Get in touch with a MachCloud expert for Teams Direct Routing.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

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How do I enable a dial pad in Microsoft Teams?

In FAQ
June 15, 2020
1 Min Read
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In the US and Canada, you are able to add a dial pad in Teams by having a Phone System enabled in the organization’s Teams plan along with Calling Plans. In Teams, you must ensure that “Allow private calling” is properly enabled in the main Teams calling policy. This can be done via the Microsoft Teams admin center. In this way, the users can make calls and receive calls via PSTN and the Dial Pad Tab would be enabled. From the bottom of the screen, select Dial a number then select Dial Pad.

For expert guidance, talk to the MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How to enable PSTN Calling in Microsoft Teams?“

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Can I call a landline from Microsoft Teams?

In FAQ
June 12, 2020
1 Min Read
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The answer  is Yes, you can. Microsoft Skype for Business supports calling on Landline and so does Microsoft Teams. This is possible if you have the needed Microsoft licenses, like Phone System with Teams. You will just have to tap on Calls located in the bottom bar and dial the number from the dial pad. If the App has got permission to access your contacts, you can also make calls to personal phone contacts. You can also make calls to landlines via navigating through your phone contacts in call history.

Having confusions on Calling in Teams? Ask a MachCloud expert.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

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How to enable PSTN calling in Microsoft Teams?

In FAQ
June 12, 2020
1 Min Read
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PSTN calling in Microsoft Teams can be enabled in two ways

Add Calling plans to Microsoft 365 licenses in Teams itself (if available in your Country). To be able to call from a mobile phone via PSTN in Teams, users must have 1:1 calling enabled in Teams and must be using a Teams client supporting 1:1 Teams Calling. Next, you need to be able to enable the Dial Plan tab in Teams. And the admin must provision the users for Calling plans. Unfortunately, this feature is not available in Europe.

The best way (available worldwide) is to add Calling plans from your local Telephony Provider who will enable Direct Routing to your Teams users for you. Very easy to implement.

Get in touch with a MachCloud Expert to enable PSTN Calling in Microsoft Teams.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

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What is Microsoft Phone System?

In FAQ
June 10, 2020
1 Min Read
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Microsoft has developed this process to make Microsoft Teams a complete Business Phone System equipped with all the collaboration tools needed in modern digital communication. It provides full call control capabilities along with PBX capabilities via Microsoft Teams. Users can use Microsoft Teams to perform all the work-related call operations like placing calls, receiving calls, mute calls, transfer calls, unmute calls, and many others. The Microsoft Phone System is equipped with an integrated dial pad and features like auto-attendant, maintaining call ques, call history and call logging capabilities, etc. With a Microsoft powered phone system, you can transition your business voice calling capabilities to the cloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Top 7 Cloud PBX Benefits for Business Communications“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Microsoft Phone System.

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How to connect phone to Microsoft Teams?

In FAQ
June 10, 2020
1 Min Read
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Microsoft Teams offers an easy way to connect the business phone with Teams. You must acquire the necessary licenses before starting. You can then get new phone numbers for users or porting or transferring your existing numbers from your business phone service provider. Other than this, you can also get service Phone numbers like toll-free phone numbers for audio conferencing and other purposes like auto attendants, and call queues. You can now setup Calling plans for the company. The emergency calling number is included in Calling in Teams via your local Telephony Operator.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “7 Facts must know about Teams Calling“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about connecting phone to Microsoft Teams.

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How to Get Started with Microsoft Teams?

In FAQ
June 8, 2020
1 Min Read
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To get started with Microsoft Teams, it is recommended that you first focus on the early adopters instead of rolling out Teams organization-wide. For this, you must first create initially two to three Teams channels and roll out the services on to the early adopters. Now you can monitor their usage and feedback and estimate the usage for the entire organization. Next, you can start with the first workload for collaboration with telephony, chat, teams, channels & apps.

For SME’s Microsoft provides a company-wide template for communication and collaboration relevant to the whole company. There is an Executive Team template and a Departmental Team template that can be used after you create individual Teams.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Microsoft Teams.

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How to link telephony to Microsoft Teams?

In FAQ
June 8, 2020
1 Min Read
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The procedure to link your telephony system with Microsoft Teams is fairly simple. First, you must figure out if the Microsoft Teams Direct Routing is available in your country. You can check out from the list of countries on Microsoft Teams details from Microsoft. Once your country is there, you must get the necessary licenses from Microsoft. For PSTN calling, the users need to have Microsoft 365 licenses like Business Basic, Standard, and Premium or Enterprise licenses like E1, E3, and E5 including Business Voice or Phone System add-on. After that, you are all set to port existing numbers or purchase new numbers from your current PSTN Network provider and hook these up directly to Teams users together with a calling plan. Alternatively, you can connect Teams to your existing cloud PBX, leaving all your current telephony infrastructure, numbers, and PSTN Network provider as it is.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Linking Telephony in Microsoft Teams.

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How to set up Telephony in Microsoft Teams?

In FAQ
June 5, 2020
2 Min Read
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To set up business telephony in Microsoft Teams, the first thing you need to determine is whether the Microsoft service is available in your country. Select your country from Country and Region availability for Audio Conferencing and Calling Plans and find out if your country is on the list.

Microsoft 365 license agreement is needed in setting up Telephony in Microsoft Teams

 You need to get hold of the correct agreements and licenses. A Microsoft 365 license agreement is needed which is up-to-date and compatible with telephony and cloud PBX (E1, E3, or E5). After that, you need to assign a phone system and Calling Plans licenses to users in the organization. Get new numbers or port existing numbers from current service providers to Office 365. Then you need to Setup the calling plan, Audio conferencing, Cloud call queue, and Call auto-attendant based on your organizational needs.

A lot of manual work, which can be automated and supported by a Teams specialized Providers like MachCloud with its self-service portal.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Planning for Skype to Teams Migration? Here’s the guide“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about setting up Telephony in Microsoft Teams.

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How to configure Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
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The configuration process for Direct Routing is pretty tedious. Your PSTN Service – or Network Provider needs to connect with the Phone System within your Microsoft Tenant. You then enable users with the option of Calling in Teams. This requires assigning users with a phone system license. Configure their phone number and enable voicemail and voice. After that Voice routing must be configured which includes a Voice routing policy, Voice routes number patterns, and an online PSTN gateway and Voice routing with one PSTN usage. Lastly, you have to Apply the Number Translation Rules Policy to translate inbound and outbound numbers. A lot of manual work, which can be fully automated by a Teams specialized PSTN Network Provider like MachCloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Securing your SBC Microsoft Teams Direct Routing effectively“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about configuring Direct Routing with Teams.

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