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Top 7 Cloud PBX Benefits for Business Communications

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Various Cloud PBX benefits make Cloud PBX the favorite digital business communications solution amongst all types of businesses. The emergence of cloud-based PBX systems offers a variety of advanced features that were not available in traditional business communication methods or were provided at a very high cost.

What is Cloud PBX?

To get a clear picture, Cloud PBX is a business communications solution in which the entire business phone system resides in the Cloud, on servers and it is hosted in off-site data centers. It is made available to the organization via the Internet. It is a virtual phone system that provides reliable and secure phone connections.

7 Reasons Why Many Businesses are Choosing Cloud PBX

Cloud PBX is a cost-effective solution

By default, cloud technology is cost-effective for the business because it reduces the overall costs for in-house installations. It further reduces the maintenance cost because all of that is covered at the Providers’ end.

Cloud PBX offers secure communications

With Cloud PBX, you do not have to worry about Security. Managed Service Providers are responsible for the security of business communication and thus they have to keep their systems updated according to the latest security standards.

On-the-go Communication

With Cloud PBX, communication has become faster. Gone are the days when employees had to be tied to the business phone for answering business calls. With the Cloud PBX mobile-friendliness feature, quick and on-the-go communication has become a norm.

Enhanced Collaboration

With Cloud PBX, you can go for creating virtual offices and one step forward with Digital workplaces. This cloud-based communication software provides Team collaboration tools provided by Cloud Providers.

It’s a scalable solution

Businesses grow at their own pace. This requires a business communication solution that grows with the pace of the business. Cloud PBX offers scalability of exactly that sort.

It’s flexible according to organizational needs

Cloud-based business communication solutions like Cloud PBX are flexible and can easily fit into any type of business. They mostly offer a pay-as-you-go model in which you only have to pay for the number of seats you use.

No hardware investments needed

This is a big reason why companies opt for Cloud PBX solutions. It is because setting up such communication systems only requires configurations and no additional hardware investment.

Related: Unleash the power of Microsoft teams with an existing PBX telephone system

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud Business communication provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

3 tips to retain Customer Satisfaction with Your SIP Trunking Service

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You set up a good cloud service and SIP Trunking Service, deploy the best-in-line communication softwares and offer the best rates. But you know what is it that keeps the business up and running in the longer run: An important metric called Customer Satisfaction.

To become an established SIP Trunking provider, you need to focus on the aspects of the service which not only are beneficial for the business but also for the clients. SIP is there to stay. Businesses need it as their business communication solution. Here are top 3 ways how you can conquer your customers:

  • Offer Fast and Reliable Services

Customers want up-to-date technology. All businesses claim they are offering the best-in-line available infrastructure but the customers are only going to stay with the Provider who has it all maintained and are able to retain the latest infrastructure according to changing trends in technology. For a better customer satisfaction score, Providers must focus on providing fast and reliable SIP trunking services.

  • The Pocket-friendly Approach

A decent provider offers rates and pricing plans by putting himself in customer’s shoes. Look closely what are the pain points of customers and address those issues with decent and flexible pricing. For example if you know that any of your existing customers are growing out their business, you can offer them discounts on one SIP channel.  That’ll retain your existing customers and stop them from opting for a new SIP Trunking service provider. Remember, it is cheaper to retain existing customers rather than make new ones.

  • Support Flexibility

For customers that are startups, they are really not sure of their business direction. The best way to retain these type of customers is to give them enough time that they can figure out their business direction, based in the clients they get and how their businesses flourishes. In short: you need to show flexibility in order to keep a customer happy for a long term customer relationship.

ALSO READ Cut your Communication Costs with SIP Calling

SIP Trunking with MachCloud – a win win for your business

MachCloud is the industry’s leading SIP Trunking provider. With a strong customer base and flexible plans, MachCloud offers top-notch infrastructure and reliable SIP trunking services and Seamless integration to Skype for Business Server.  With SIP Trunking services, you can generate new business streams, manage and migrate all of your telecom services and get on-demand number porting, all from a single portal.

Unlock the potential of your business with MachCloud and Resell SIP Trunking service solutions like never before with more profit margins and higher success rate.

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