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CategorySIP Trunking

Enterprise SIP Trunking: A Basic Guide

In SIP Trunking
December 14, 2021
3 Min Read
E

Many organizations are turning to Cloud Phone technologies out of which SIP Trunking is one. The major reason is that SIP Trunking offers a flexible deployment of Cloud Voice solutions. Enterprises are large organizations with branches spread all over the world or different parts of the world. SIP Trunking helps enterprises unify communication. 

To start with SIP Trunking, there are many things to look for. Here’s a short guide to know about the basic terminologies and processes of a SIP Trunking Solution:

  • Inbound SIP Trunking or Origination

Originations are inbound SIP Trunking calls. Origination carriers provide DID and toll-free numbers. Many Providers also offer unlimited concurrent call capacity. Thus, there is no need for capacity planning and handling scalability fuss. All you have to do is contact the provider for scaling of Voice services as per your organization need.

  • Outbound SIP Trunking or Termination

Outbound SIP Trunking or Termination is a telephony service of a Provider that completes the Cloud Voice calls originated by the caller to the intended destination. Good Providers make sure that their outbound call audio is delivered via the shortest route. Clear and high-quality connections ensure a good Cloud Voice experience.

  • What are Local Numbers?

Establishing Local Numbers is a great way to have a trust-based relationship with customers. With a local number, customers are more at ease with the business. With local numbers, companies can also save costs.  These numbers can also be a source of creating new markets for the business in the local region.

  • What are Vanity Numbers?

Vanity Numbers include phone numbers having Alphanumeric values like 1-800-CALLXYZ. These numbers are not only easier to remember but also create a sense of brand awareness to the customers. A Good Service provider always offers a set of Vanity numbers. You can get one for your business too.

ALSO READ: WHY SHOULD YOU SWITCH TO A CLOUD-BASED PHONE SYSTEM?

  • What are Toll-free Numbers?

Another way to keep your customers connected with your organization is by offering Toll-free Numbers. With toll-free numbers, your customers can connect to the appropriate representatives. This is most beneficial in case of a high volume of incoming calls. That way, the customers can be directed to the relevant. 

MachCloud offers the best inline SIP Trunking services for your business scalability

MachCloud is an official and certified Telecom Operator delivering all-in-one Cloud Phone systems that offer SIP Trunking, Cloud Voice, Microsoft Teams, and many other Cloud-based VoIP offerings.  With MachCloud, you can order and migrate your numbers without disruption, integrate SIP Trunking with your current offerings, or replace them altogether. Your business gets Agile, consistent, and resilient global connectivity.

Get in touch with a MachCloud expert and get your SIP Trunking services up and running for better business sustenance!

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How many calls can a SIP trunk handle?

In FAQ, SIP Trunking
December 13, 2021
1 Min Read
H

One SIP Trunking channel is needed for each call. So it depends on how many channels you have for your business. Your business can handle as many SIP Trunking calls as you have channels. For example, if your business requires five active calls at the same time then you need to have at least five channels. So according to this example, the sixth person to call on your number will hear a busy signal. So in a nutshell:

1 trunk channel = 1 inbound/outbound call

Once any of the busy channels and their call is free then the next outbound call can be successful.

MachCloud offers a platform to cater all your SIP Trunking and Cloud Telephony needs. With MachCloud, the migrations and onboarding are made easy and hassle-free. You can get unlimited trunk channels and competitive calling rates.

Get in touch with a MachCloud expert to get help and support for SIP Trunking.

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How many channels does a SIP trunk have?

In FAQ, SIP Trunking
November 17, 2021
1 Min Read
H

There is no particular number of channels for SIP Trunks. MachCloud, as an official and certified European telecom provider, has the unique ability to provide (basically) an infinite number of channels on a SIP Trunk without additional costs. It is the organization’s requirement that determines the number of SIP Trunk channels needed. The number of SIP Trunk channels can be increased or decreased based on business upsizing or downsizing. With MachCloud elastic SIP Trunking, the channels are automatically increased or decreased as needed. Thus, with MachCloud, there is no need to purchase channels.

MachCloud provides SIP Trunking services that include migration, on-boarding and easy management via the portal. With this, you can easily connect your PBX to a cloud telephony system and enjoy low call rates.

Talk to a MachCloud expert today for added information about SIP Trunking.

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New Voice Devices for a rich Microsoft Teams experience

In Microsoft Teams, SIP Trunking
August 10, 2020
3 Min Read
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Many eyebrows were raised when the announcement of Skype for Business End of Life was made last year from Microsoft, that too, in favor of a new M365 system: Microsoft Teams. Not only Teams is native to Microsoft 365, but is also an “integrated” system that provides the business a modern communication solution; a full-fledged Microsoft Teams phone system.

Not only Microsoft offers a business-oriented telephony system but it also fosters better communication with its certified Microsoft Teams desk phones like Yealink VP59 and other Voice and Display devices. Recently, Microsoft announced some advancement in its Teams functionalities including an introduction of SIP Phones!

The need for Teams Voice Devices

With the rapid adoption of Microsoft Teams, especially after the pandemic, organizations are finding ways to collaborate with video and audio-conferencing capabilities. Teams Voice and Display Devices are used to cater to the growing business collaboration need as companies make the shift to a hybrid mode of work. Apart from typical desk phones like Yealink VP59, Microsoft is introducing the capability of fully integrated Teams SIP based Phones for a rich Microsoft Teams phone system experience. These phones are expected to have basic Phone capabilities while working with Microsoft Teams. Basic features include ring, dial, and answer functionality. They can, however, not feature the more advanced Teams functionalities

A look into existing Skype for Business 3rd Party IP (3PIP) phones

The Skype for Business 3PIP phones work with specific firmware and can get on with Microsoft Teams via a specific “cloud gateway”.

Microsoft also made another interesting announcement in the same blog regarding Skype for Business 3PIP phones. The timeline for Skype for Business 3PIP IP Phones, which haven’t migrated to Teams yet, has been extended beyond the previously set date i.e. July 31st, 2023.

These phones have firmware options for standard SIP as well.

RELATED: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

MachCloud- A Reliable Telephony Solution Provider

MachCloud stands out from the other Telephony providers with its unique set of services in the most pocket-friendly rates. The high-rated back-end infrastructure is what makes MachCloud telephony services robust. Offering services like Cloud PBX, SIP Trunking, VoIP, and Microsoft Teams, MachCloud has got many solutions for reliable service delivery.

With MachCloud, you get smooth business-critical solutions in a matter of hours. These solutions can take your business communication to the next level. Born-in-the-cloud MachCloud platform lets you enjoy your company work from anywhere. We offer instant delivery, easy management, simple and centralized services for your day to day business communication.

Whether it is Teams or Migration or any other Microsoft 365 offering like Exchange, SharePoint, Azure, OneDrive, our teams are ready for the rescue. Out experts value your existing systems and take full responsibility to successfully perform the deployment and migrations. With MachCloud, you are free to grow your channels.

Get started with MachCloud for a smooth Microsoft Teams experience for your business.

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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Top 5 SIP Trunk Reseller mistakes to avoid!

In SIP Trunking
April 1, 2020
3 Min Read
T

In the modern days, SIP Resellers have to keep an eye on a number of factors for profitable business and in order to become a successful sip trunk reseller. However, the domain of digital business communications is boosting at a fast pace. There are many things to consider for an effective SIP trunk reselling. In addition to this, there are a couple of things that you must avoid, to succeed in sip trunk reselling business, which often get overlooked. Here are 5 don’t for you if you wish to become a successful SIP Trunk Reseller:

  • Selling the Products, Not the Digital Communication Solutions

If you wish to stay in the limelight in the market, focus on the increasing demands of your users and have a strong insight on how your digital communication products can be beneficial for the users. Convince them on how your products can become the Solutions to their common business scenarios. In this way, you’d be selling solutions, not the products.

  • One message for each prospect

Keeping your message too broad for a wide audience is never a good idea. You can have customers from various business backgrounds and a good idea is to cater each set of prospects with a different and specific message. This shall make them interested in your solutions since they get the feel the solutions are customized for them!

  • The wrong number of SIP channels

The demand for digital communications is increasing. SIP Resellers often overlook the increasing need of their customers and end up facing bottleneck issues. A good SIP trunk reseller always has a vision for the increase in SIP channels demand.

  • Ignoring QoS

QoS is an important element which is often ignored. IT is a basic router setting to prioritize voice traffic over data. If not configured correctly, high quality data like video streaming and Voice calls are often affected and results in poor video quality and glitches during calls.  A good SIP Reseller always helps the customers in configuring the QoS on their routers.

  • Overlooking Endpoint Testing

When it comes to communication over the internet, it is always essential to implement end-point security. It is hence important to test each endpoint that the customer plans to implement.

ALSO READ: Tips to retain customer satisfaction with your Sip Trunking Service

MachCloud – A full-fledge platform for digital business communications

MachCloud is Industry-leading digital communications platform where there is a range of solutions that meet your business needs. For Partners, MachCloud offers SIP Trunking and Cloud PBX which make Partners exceed their customer base with best in line offers and profitable margins. For Customers, MachCloud offers MachCloud, Office 365, calling in Teams Solution to cater for the modern day needs of digital communications.

Get on board with MachCloud and boost your SIP Trunking business with a smooth and streamlined experience.

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Digital Communication Tools & SIP Trunking for a Positive ROI in Hybrid Cloud | An insight

In SIP Trunking
December 10, 2019
3 Min Read
D

Gone are the days when various digital communications tools were used for business communication purpose. Now is the time of Integrated systems and hybrid cloud approach where SIP Trunking and many other Digital communication approaches integrate to one digital communication system comprising of all the necessary digital communication tools in place.

With Hybrid cloud approach. Enterprises can streamline their digital communication solutions by utilizing a few functions from the cloud and keep the data and other proprietary stuff on-premises infrastructure. But, in reality, any enterprise would only accept a new system if it can deliver more with less. In business terms, a new system is only acceptable if the system results in a Positive ROI (Return on Investment). Let’s analyze the Return on Investment for a digital communication tools and techniques over a hybrid cloud deployment

Digital communication tools impact on Hybrid Cloud

With Unified digital communications, there are 8 cost factors:

  • IT Staff: with efficient digital communication tools, IT staff can be decreased. This reduces cost of IT staff
  • Data Centers: With a hybrid cloud deployment, the infrastructure costs are reduced.
  • Maintenance: since some of the functionalities are handled in the cloud, there is lesser maintenance than in an on-premises setup. So you save on this one too.
  • UCaaS Licenses: for licensing, its different for different provider, there are less chances of saving cost on this one in a hybrid deployment. (If you plan to shift to a cloud based UC Solution, you’ll save huge on licensing too)
  • Internal Network: The internal network of the company remains unchanged, so, this is a constant factor.
  • Network Access Bandwidth: This is something that changes with technology; however, you are going to get cheaper alternates to Internet access technology already in your company.
  • Endpoints: this remains constant as well.
  • Cloud Contract: this is an increased cost. The cost of service is offset by decrease of costs in other factors.

The overall costs of a hybrid cloud deployment with a standard digital communication solution define it is good to go. However, this is where SIP trunking comes into play. IF you add SIP Trunking to the equation, things get interesting. The initial setup costs on SIP Trunking may be added to the factors but it gets reduced with time. The best part is the overall communication costs for local and international clients are greatly reduced. This means you get more international clients without having to pay huge for the international calls.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud Cloud based SIP Trunking for a Smooth Business Communication

MachCloud is an industry-leading digital communications platform offering SIP Trunking services to Partners. With flexibility in migrations and on-demand number porting, you can offer unified solution for existing PBX equipment, contact center, Skype for Business, Cloud PBX and calling via Microsoft Teams. The SIP trunking based on MachCloud’s Service Management and Communications Delivery Platform is going to get your business going in a smooth direction.

Head over to MachCloud for a robust SIP Trunking platform, beneficial for your business with a positive ROI.

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3 tips to retain Customer Satisfaction with Your SIP Trunking Service

In SIP Trunking
October 24, 2019
3 Min Read
3

You set up a good cloud service and SIP Trunking Service, deploy the best-in-line communication softwares and offer the best rates. But you know what is it that keeps the business up and running in the longer run: An important metric called Customer Satisfaction.

To become an established SIP Trunking provider, you need to focus on the aspects of the service which not only are beneficial for the business but also for the clients. SIP is there to stay. Businesses need it as their business communication solution. Here are top 3 ways how you can conquer your customers:

  • Offer Fast and Reliable Services

Customers want up-to-date technology. All businesses claim they are offering the best-in-line available infrastructure but the customers are only going to stay with the Provider who has it all maintained and are able to retain the latest infrastructure according to changing trends in technology. For a better customer satisfaction score, Providers must focus on providing fast and reliable SIP trunking services.

  • The Pocket-friendly Approach

A decent provider offers rates and pricing plans by putting himself in customer’s shoes. Look closely what are the pain points of customers and address those issues with decent and flexible pricing. For example if you know that any of your existing customers are growing out their business, you can offer them discounts on one SIP channel.  That’ll retain your existing customers and stop them from opting for a new SIP Trunking service provider. Remember, it is cheaper to retain existing customers rather than make new ones.

  • Support Flexibility

For customers that are startups, they are really not sure of their business direction. The best way to retain these type of customers is to give them enough time that they can figure out their business direction, based in the clients they get and how their businesses flourishes. In short: you need to show flexibility in order to keep a customer happy for a long term customer relationship.

ALSO READ Cut your Communication Costs with SIP Calling

SIP Trunking with MachCloud – a win win for your business

MachCloud is the industry’s leading SIP Trunking provider. With a strong customer base and flexible plans, MachCloud offers top-notch infrastructure and reliable SIP trunking services and Seamless integration to Skype for Business Server.  With SIP Trunking services, you can generate new business streams, manage and migrate all of your telecom services and get on-demand number porting, all from a single portal.

Unlock the potential of your business with MachCloud and Resell SIP Trunking service solutions like never before with more profit margins and higher success rate.

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How to Determine the right number of SIP Trunk Channels for SMEs | A Guide

In SIP Trunking
September 5, 2019
3 Min Read
H

Do you know SIP market size is expected to grow to an astounding USD 12.70 billion by 2023?  You can be a part of the trend too. How? Establish an SME, adopt Digital business communication solutions and read the following carefully.

SIP trunking

Why SIP Trunking?

It is a fact that SIP Trunking Providers are going through a major breakthrough in the cloud communication solutions era. Market is growing and so better services are expected along with top-notch infrastructure. The major growth factor in SIP Trunking is low CAPEX and low Total Cost of Ownership (TCO). Further, there is a drastic increase in the adoption of cloud communication (Another fancy term for digital business Communications by SIP Trunking Providers). SME cloud computing is also gaining popularity pertaining to the high amount of revenue streams that SME Cloud Computing Providers are able to generate. SIP Trunking is best suited for SMEs due to its low rates on international calls.

SIP Trunking Channel


SIP Trunk or SIP Trunking Channel?

So, how many SIP Trunks does an SME need? Technically speaking, Just One. There’s a difference between a SIP Trunk and a SIP Trunk Channel:  a SIP Trunk is like a main Phone Line having one or more individual SIP Channels for each call. Look it this way, SIP Trunk is a super highway where the individual lanes are your SIP Channels, for a smoother business communication journey. How cool is that?

 

Finding out how many SIP Trunking channels you need

If you are an initial startup and unable to decide how many SIP Channels you need, you need to talk to your SIP Trunking Provider. But wait, you need to select a few SIP Trunking providers first, know their rates and then contact them. They’ll better guide you based on your business growth. Generally, a rule of thumb is: one channel for every three employees. Secondly, the best person to tell you about the amount of incoming and outbound calls is your own Office receptionists who has to make a dozen calls a day. Looks like you don’t have to search too far for an exact number of calls your business gets each day.

If your business is operational internationally then you must have a dozen or more international clients initially. You need to take up a better plan on Digital Communication to have smoother communications. If your business is communication based then you might need one SIP Trunking channel per employee, however for average businesses, a good ratio is: One SIP Trunking Channel for every two employees.

ALSO READ Cut your Communication Costs with SIP Calling

MachCloud’s best-in-line SIP Trunking Services

If you are still searching for a SIP Trunking Provider, look no further, MachCloud provides the best SIP Trunking services along with guidance from industry’s experts. MachCloud is a full fledged Communication and Service Delivery platform with services including Cloud PBX, MachCloud, Reselling of Office 365, Calling via teams and Skype 4 Business Server 2019. With MachCloud you can avail the opportunity of getting free calls mixing different technologies which is offered by very few Providers out there.

So, gear up and head over to MachCloud for a substantial growth in your business.

 

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