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SIP Trunking service or Cloud PBX: Which to opt?

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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

Top 5 SIP Trunk Reseller mistakes to avoid!

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In the modern days, SIP Resellers have to keep an eye on a number of factors for profitable business and in order to become a successful sip trunk reseller. However, the domain of digital business communications is boosting at a fast pace. There are many things to consider for an effective SIP trunk reselling. In addition to this, there are a couple of things that you must avoid, to succeed in sip trunk reselling business, which often get overlooked. Here are 5 don’t for you if you wish to become a successful SIP Trunk Reseller:

  • Selling the Products, Not the Digital Communication Solutions

If you wish to stay in the limelight in the market, focus on the increasing demands of your users and have a strong insight on how your digital communication products can be beneficial for the users. Convince them on how your products can become the Solutions to their common business scenarios. In this way, you’d be selling solutions, not the products.

  • One message for each prospect

Keeping your message too broad for a wide audience is never a good idea. You can have customers from various business backgrounds and a good idea is to cater each set of prospects with a different and specific message. This shall make them interested in your solutions since they get the feel the solutions are customized for them!

  • The wrong number of SIP channels

The demand for digital communications is increasing. SIP Resellers often overlook the increasing need of their customers and end up facing bottleneck issues. A good SIP trunk reseller always has a vision for the increase in SIP channels demand.

  • Ignoring QoS

QoS is an important element which is often ignored. IT is a basic router setting to prioritize voice traffic over data. If not configured correctly, high quality data like video streaming and Voice calls are often affected and results in poor video quality and glitches during calls.  A good SIP Reseller always helps the customers in configuring the QoS on their routers.

  • Overlooking Endpoint Testing

When it comes to communication over the internet, it is always essential to implement end-point security. It is hence important to test each endpoint that the customer plans to implement.

ALSO READ: Tips to retain customer satisfaction with your Sip Trunking Service

MachCloud – A full-fledge platform for digital business communications

MachCloud is Industry-leading digital communications platform where there is a range of solutions that meet your business needs. For Partners, MachCloud offers SIP Trunking and Cloud PBX which make Partners exceed their customer base with best in line offers and profitable margins. For Customers, MachCloud offers MachVoice, Office 365, calling in Teams Solution to cater for the modern day needs of digital communications.

Get on board with MachCloud and boost your SIP Trunking business with a smooth and streamlined experience.

Digital Communication Tools & SIP Trunking for a Positive ROI in Hybrid Cloud | An insight

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Gone are the days when various digital communications tools were used for business communication purpose. Now is the time of Integrated systems and hybrid cloud approach where SIP Trunking and many other Digital communication approaches integrate to one digital communication system comprising of all the necessary digital communication tools in place.

With Hybrid cloud approach. Enterprises can streamline their digital communication solutions by utilizing a few functions from the cloud and keep the data and other proprietary stuff on-premises infrastructure. But, in reality, any enterprise would only accept a new system if it can deliver more with less. In business terms, a new system is only acceptable if the system results in a Positive ROI (Return on Investment). Let’s analyze the Return on Investment for a digital communication tools and techniques over a hybrid cloud deployment

Digital communication tools impact on Hybrid Cloud

With Unified digital communications, there are 8 cost factors:

  • IT Staff: with efficient digital communication tools, IT staff can be decreased. This reduces cost of IT staff
  • Data Centers: With a hybrid cloud deployment, the infrastructure costs are reduced.
  • Maintenance: since some of the functionalities are handled in the cloud, there is lesser maintenance than in an on-premises setup. So you save on this one too.
  • UCaaS Licenses: for licensing, its different for different provider, there are less chances of saving cost on this one in a hybrid deployment. (If you plan to shift to a cloud based UC Solution, you’ll save huge on licensing too)
  • Internal Network: The internal network of the company remains unchanged, so, this is a constant factor.
  • Network Access Bandwidth: This is something that changes with technology; however, you are going to get cheaper alternates to Internet access technology already in your company.
  • Endpoints: this remains constant as well.
  • Cloud Contract: this is an increased cost. The cost of service is offset by decrease of costs in other factors.

The overall costs of a hybrid cloud deployment with a standard digital communication solution define it is good to go. However, this is where SIP trunking comes into play. IF you add SIP Trunking to the equation, things get interesting. The initial setup costs on SIP Trunking may be added to the factors but it gets reduced with time. The best part is the overall communication costs for local and international clients are greatly reduced. This means you get more international clients without having to pay huge for the international calls.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud Cloud based SIP Trunking for a Smooth Business Communication

MachCloud is an industry-leading digital communications platform offering SIP Trunking services to Partners. With flexibility in migrations and on-demand number porting, you can offer unified solution for existing PBX equipment, contact center, Skype for Business, Cloud PBX and calling via Microsoft Teams. The SIP trunking based on MachCloud’s Service Management and Communications Delivery Platform is going to get your business going in a smooth direction.

Head over to MachCloud for a robust SIP Trunking platform, beneficial for your business with a positive ROI.

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3 tips to retain Customer Satisfaction with Your SIP Trunking Service

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You set up a good cloud service and SIP Trunking Service, deploy the best-in-line communication softwares and offer the best rates. But you know what is it that keeps the business up and running in the longer run: An important metric called Customer Satisfaction.

To become an established SIP Trunking provider, you need to focus on the aspects of the service which not only are beneficial for the business but also for the clients. SIP is there to stay. Businesses need it as their business communication solution. Here are top 3 ways how you can conquer your customers:

  • Offer Fast and Reliable Services

Customers want up-to-date technology. All businesses claim they are offering the best-in-line available infrastructure but the customers are only going to stay with the Provider who has it all maintained and are able to retain the latest infrastructure according to changing trends in technology. For a better customer satisfaction score, Providers must focus on providing fast and reliable SIP trunking services.

  • The Pocket-friendly Approach

A decent provider offers rates and pricing plans by putting himself in customer’s shoes. Look closely what are the pain points of customers and address those issues with decent and flexible pricing. For example if you know that any of your existing customers are growing out their business, you can offer them discounts on one SIP channel.  That’ll retain your existing customers and stop them from opting for a new SIP Trunking service provider. Remember, it is cheaper to retain existing customers rather than make new ones.

  • Support Flexibility

For customers that are startups, they are really not sure of their business direction. The best way to retain these type of customers is to give them enough time that they can figure out their business direction, based in the clients they get and how their businesses flourishes. In short: you need to show flexibility in order to keep a customer happy for a long term customer relationship.

ALSO READ Cut your Communication Costs with SIP Calling

SIP Trunking with MachCloud – a win win for your business

MachCloud is the industry’s leading SIP Trunking provider. With a strong customer base and flexible plans, MachCloud offers top-notch infrastructure and reliable SIP trunking services and Seamless integration to Skype for Business Server.  With SIP Trunking services, you can generate new business streams, manage and migrate all of your telecom services and get on-demand number porting, all from a single portal.

Unlock the potential of your business with MachCloud and Resell SIP Trunking service solutions like never before with more profit margins and higher success rate.

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How to Determine the right number of SIP Trunk Channels for SMEs | A Guide

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Do you know SIP market size is expected to grow to an astounding USD 12.70 billion by 2023?  You can be a part of the trend too. How? Establish an SME, adopt Digital business communication solutions and read the following carefully.

SIP trunking

Why SIP Trunking?

It is a fact that SIP Trunking Providers are going through a major breakthrough in the cloud communication solutions era. Market is growing and so better services are expected along with top-notch infrastructure. The major growth factor in SIP Trunking is low CAPEX and low Total Cost of Ownership (TCO). Further, there is a drastic increase in the adoption of cloud communication (Another fancy term for digital business Communications by SIP Trunking Providers). SME cloud computing is also gaining popularity pertaining to the high amount of revenue streams that SME Cloud Computing Providers are able to generate. SIP Trunking is best suited for SMEs due to its low rates on international calls.

SIP Trunking Channel


SIP Trunk or SIP Trunking Channel?

So, how many SIP Trunks does an SME need? Technically speaking, Just One. There’s a difference between a SIP Trunk and a SIP Trunk Channel:  a SIP Trunk is like a main Phone Line having one or more individual SIP Channels for each call. Look it this way, SIP Trunk is a super highway where the individual lanes are your SIP Channels, for a smoother business communication journey. How cool is that?

 

Finding out how many SIP Trunking channels you need

If you are an initial startup and unable to decide how many SIP Channels you need, you need to talk to your SIP Trunking Provider. But wait, you need to select a few SIP Trunking providers first, know their rates and then contact them. They’ll better guide you based on your business growth. Generally, a rule of thumb is: one channel for every three employees. Secondly, the best person to tell you about the amount of incoming and outbound calls is your own Office receptionists who has to make a dozen calls a day. Looks like you don’t have to search too far for an exact number of calls your business gets each day.

If your business is operational internationally then you must have a dozen or more international clients initially. You need to take up a better plan on Digital Communication to have smoother communications. If your business is communication based then you might need one SIP Trunking channel per employee, however for average businesses, a good ratio is: One SIP Trunking Channel for every two employees.

ALSO READ Cut your Communication Costs with SIP Calling

MachCloud’s best-in-line SIP Trunking Services

If you are still searching for a SIP Trunking Provider, look no further, MachCloud provides the best SIP Trunking services along with guidance from industry’s experts. MachCloud is a full fledged Communication and Service Delivery platform with services including Cloud PBX, MachVoice, Reselling of Office 365, Calling via teams and Skype 4 Business Server 2019. With MachCloud you can avail the opportunity of getting free calls mixing different technologies which is offered by very few Providers out there.

So, gear up and head over to MachCloud for a substantial growth in your business.

 

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SIP Trunking Based Virtual Call Centers – The Call Center That Suits All

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Meet Ted, a 25-ish call center representative, usually having his head in the clouds, so losing the professionalism that is required from him. The technical manager at his organization decides to give him a break and asks him to work from home because their call center has opted for a SIP Digital communication service solution. So now the call center has become a Virtual Call Center.

Is it a Call Center in the Cloud?

Yes. The growing needs of call centers have brought Digital communications into the game.  That’s true for most Digital communication going around these days’ solutions especially the SIP Trunk solutions where virtual call center solutions are gaining popularity. With a virtual experience, there is more productivity in the call center domain. Employees can choose their feasible working hours, their favorite clients and stay in situations where they are comfortable to work in.  And the icing on the cake is: you get to save more bucks. Gone are the days where you faced the issue “You have reached the maximum limit. Time for an upgrade”. With a SIP service solution, your budget is in control so all you need to do is Subscribe to a decent plan and you are good to go for the whole month!

The server serves as a hub where employees are connected via Voice over Internet Protocol (VoIP). This way, they can adhere to the company’s security protocol and share the information that is relevant to share with the client. Pretty much like the same way as in a brick and mortar call center.

Now you must be wondering: How to create a virtual call center in the cloud?

First thing first, set a budget. With SIP Trunks, there is no initial infrastructure investment costs, you only have to subscribe to a SIP Providers service. Take a decent plan according to your defined budget and take a deep breath. You are good to go! Here are a few things that’ll help you on your way to a successful Virtual call center.

Know you KPIs

Key Performance indicators are what define your progress. You need to outline your objectives and KPIs. Know how to take data-driven decisions and stay focused on a few “most important” KPIs. Don’t let too many KPIs distract you.

Stay available 24/7 (You read that right, 24/7!)

There is no point claiming to have a virtual call center when it not virtually “present” when the customers need you. Stay online at all times. Don’t frustrate your customers by ignoring their emails or calls. While you are scrutinizing Providers, make sure to look for red flags. You need a smooth flow of installation and a smoother flow of services with no jitters during calls.

Deploy a Monitoring Software (To keep an eye on your employees)

Having said that, decent monitoring software will also keep you informed of customer feedback and so make you in a position to upgrade your customer services. You can even track calls of employees (like Ted) with customers that are not up to the mark and figure out loopholes and fix them by either talking to the employee or fixing the system. It saves you big bucks at the end of the day.

And …. A decent CRM Solution

Take Customers relations to the next level and deploy a CRM for a better customer relationship management. This is required for an exceptional customer dealing and making sure your services are up to the mark.

ALSO READ SIP Trunking Solutions: Less Cost, More Services

MachCloud and SIP Solutions for a robust Digital Communication Deployment

IT managers know the importance of deploying a SIP solution. With a decent SIP Provider, you get more with less. MachCloud is one such provider where SIP Trunking is offered at best rates in the market. With MachCloud, you get to have free calls mixing different technologies and a unified invoice that eases the burden on your pocket and your finance guys.  With MachCloud SIP Trunk offerings, you get all the flexibility needed over existing PBX equipment, contact center, Skype for Business, Cloud PBX and calling via Microsoft Teams.  It also offers cloud PBX, MachVoice offers and Office 365 services.

Head to MachCloud for a promising service solution in SIP Trunking that suit your business.

 

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5 Major Hosted PBX benefits and features of SIP Trunking for business

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Switching to a Digital Communication Solution for cloud business is a challenge. Providers present Hosted PBX benefits and many features of SIP Trunking for business in a convincing manner. Nevertheless it is high time that businesses that haven’t quite yet opted for a Unified Digital Communication as a Service (UDCaaS) should go for it. Here are 5 ways Hosted PBX benefits cloud businesses along with major features of SIP Trunking.

  • Easy management of services

The best thing about SIP Trunking and Hosted PBX is that you do not have to be a big telecom expert to deploy and install the services at your office. In fact, the Providers who offer services offer their experts to assist you in any time of the day, if you run into a difficulty at all. An easy to use Control Panel is there to make your daily operations more streamlined than expected.

  • Improved scalability either way

Scalability isn’t upwards always. Sometimes businesses opt to down scale and of that a change in infrastructure is needed. Nevertheless, it usually ends up in some extra payments of plans that won’t be used in future. However, this is not the case with Digital Communications Solutions. Either you wish to scale up or scale down; the solutions are flexible according to the business size.

  • Flexible plans facilitate billing

Not only it is beneficial in case of scalability, but there are also benefits of Hosted PBX to ease the billing. There are providers who offer mixing of different technologies to give you an edge for a diverse environment for your employees. However, some providers charge extra for mixing two or more technologies, others don’t. Not only deploying an UDCaaS is cost effective, it also brings more productivity.

  • Easy switching

A new telephony system just simply doesn’t hinder your business calls or business operations at large. In fact, the SIP installation process is real simple and you’ll be making use of maximum features of SIP Trunking in no time. Same is true for Hosted PBX.  These options are excellent alternatives to conventional business phone systems.

  • Stay prepared for future

It is reported that ISDN lines will be switched off in 2025. With this, SIP Trunking and Hosted PBX deployments are gaining popularity. Organizations that make use of multiple features of SIP Trunking for business not only stay ahead of the curve but also be more prepared for the future. This way, if the business is planning growth anytime in future, you can make benefits from Digital Communication Solutions with minimal work and costs.

ALSO READ: SIP Trunking Solutions: Less Cost, More Services

MachCloud- Your Gateway to a Successful Business

Communication is the key to any business. For a more productive environment, a streamlined digital communication system is necessary. MachCloud offers seamless integration of Digital business communications zolutions including Cloud PBX, SIP Trunking, Hosted Voice, IP telephony, calling via Teams and many others. In addition to this, MachCloud offers flexible Office 365 plans for Resellers with flexible margins.

Head over to MachCloud for a decent deployment of Digital Communication plan and to utilize benefits of Hosted PBX and features of SIP Trunking for business.

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SIP Trunking Solutions: Less Cost, More Services

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SIP Trunking Solutions

With the adoption of SIP trunking Solutions on the rise, many cloud businesses are able to take advantage of better SIP Trunking costs savings since the need to install communication infrastructure  has diminished along with maintenance of that infrastructure. Moving from hardware to software has a lot of key benefits.  With UC Solutions, organizations can maximize cost savings especially through SIP Trunking. Here’s how: 

New Tariffs

According to Gartner Research Director, Sorell Slaymaker, the biggest benefit to cloud businesses regarding SIP trunking Solutions is the introduction of single new tariffs. With traditional phone lines, organizations paid for interstate and intrastate calls separately with the latter being of higher rates than the former. SIP Trunking has abandoned this difference and there is one way of calling: IP based calls. Now, carriers can’t enforce two separate rate regulations, rather there is a single tariff rate prevalent for all outgoing calls.

Lowered  Taxes

With SIP Trunking, there is a drop in taxes for organizations as compared to a traditional phone system.  For businesses that still haven’t made the shift, about 20% of their usage bill consists of the taxes they have to pay. This is double in comparison to usage bill of organizations that have deployed SIP trunking whose taxes constitute of just 10% of their total bill. In case of SIP trunking, the taxes can be negotiated with the carrier for better cost saving.

Aggregation

The biggest benefit of adopting SIP Trunking Solutions in terms of cost savings is that, even if an origination Pools a large SIP Trunk capacity as part of its Disaster Recovery Solution, they have to pay only for the concurrent session that is used. This is in contrast to a traditional telephony system where carriers charge for t1 access and PRI Ports, whether it was used or not.

UC Solutions Providers’ Competition

Since, UC Solutions adoption is on the rise, there are many companies coming up as UC Solutions Provider to cater for the need in the market. With more Providers in market, a drop in rates was initially observed. It is predicted that a further 50% costs savings shall be possible in US because of high competition amongst carriers.

ALSO READ: A look into of SIP Trunk Costs

MachCloud’s cost effective SIP Trunking Solutions

MachCloud offers SIP trunking Solutions based on best-in-line Service Management and Communications Delivery Platform. With this platform, Providers can generate new business streams and take advantage from attractive tariffs for increased profits and improved margins. With MachCloud’s SIP Trunking, businesses can manage and migrate all of their telecom services on-demand number porting from a single portal. You’ll be able to Offer maximal flexibility and a unified solution for Skype for Business, Cloud PBX, existing PBX equipment, contact center, and calling via Microsoft Teams.

With SIP Trunking from MachCloud, you’d surely get all it needs to get your cloud business in the Right Direction with maximum cost savings.

 

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A look into of SIP Trunk Costs

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The shift to digital communication is trending in the business space. In fact, many businesses have upgraded their communication infrastructure towards hosted VoIP or SIP trunking.  The biggest motivation in this business shift is the cost that digital communication saves for companies like SIP Trunk Costs. It is predicted that the end of PSTN networks will be experienced in the next decade which means that digital communications are here to stay for longer.

How Much Money Can a SIP Trunk Service Save You?

In reality, there is no exact amount that experts can tell that’ll give you an estimate on cost savings. The cost that you save depends upon the size of your enterprise and the nature of your business that eventually decides what your requirements on unified communications are. Another big factor that decides the SIP Trunk Costs or costs of your digital communications is the current status of your communication infrastructure. Many a times, the current infrastructure is so orthodox that upgrading the whole infrastructure requires much investment in terms of cost which means that for the first few months, the shift to digital communications would look costly, but in the longer run, it is going to save you costs for sure.

SIP Trunk Costs

When it comes to SIP Trunking, there are many costs that one should expect while implementing the Trunk. This includes cost of DID numbers, direct and indirect costs of buying the trunks, porting your old numbers, long distance rates and actual calling charges.

Typically, the initial investment cost ranges between $10 – $150 (one time) and monthly it ranges from $25 – $50 per trunk depending upon the size of your business and the requirements of communication within the organization.

There are many ways to save costs with SIP Trunks.

SIP Trunks Costs Less on Calls

With SIP Trunks, calls are transmitted via the internet directly, bypassing the local phone company. Hence the charges of local phone company are diminished in using SIP Trunks. This makes calls relatively cheaper especially for long-distances.

Zero Capital Costs

With SIP Trunks, you don’t have to buy physical hardware to initiate calls. This saves you huge bucks. Since SIP trunk is just a virtual line that connects your business to your vendor, you can easily make use of multimedia lines for video conferencing, virtual meetings software etc. without deploying any additional hardware at your end.

Reasonable Call Rates

The best part of adopting SIP trunks is that internal calls are free. This means, employee to employee communication is not charged with any fee and there is no SIP Trunk Costs for internal communication. Long-distance calls are also charged with lower rates as compared to other technologies.

MachCloud – The Ultimate Next-Gen UC Provider for Your Business

MachCloud offers a wide range of unified communication tools that is suitable for any type of business. Whether it is Hosted Voice, SIP Trunks, Cloud PBX or other Cloud services, MachCloud has got you covered. With MachCloud, you can resell Office 365, get all-in-one bundle and save costs on Support. With no internal costs and zero upfront fees, MachCloud offers pocket-friendly solutions suitable for all types of businesses from SMEs to enterprises. Stick around for more updates on exciting services of MachCloud which can fulfill your business digital communication needs in a trendy manner.

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