A Private Branch Exchange or a PBX is a modern telephony system used for business communication. It can consume multiple channels of communication like VoIP, ISDN, or analog. You can use a PBX system to carry out calls, transfer calls, and receive calls, call queues, get a voicemail feature, call recording, and interactive voice menus (IVRs). Modern PBX phones include IP based telephony in which phone calls can be made via the internet over a PBX system.
You can use PBX as hosted solutions or a virtual solution that is backed by the cloud infrastructure. This thus supports scalability and is best suited for business communication of today. Features like Ring Groups, Digital Receptionists, Queues, Voicemail, and Reporting are prominent that makes a cloud PBX so popular. Modern PBX has redefined business collaboration.
To know more about how to use a PBX, contact a MachCloud expert, and get better guidance and details.