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4 cloud business phone features to look for in 2020

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The modern era of cloud computing has brought cloud business phone into the business space. For enterprises an Enterprise VoIP is better than a landline business phone. Like other systems in the office workspace, the cloud business phone system is also connected to the devices you carry, making it a better version of the typical landline business phone.

Microsoft Teams Direct Routing is a new player in the cloud business phone market. With a robust internal system of enterprise VoIP, Microsoft Teams make the cloud business communications smoother, secure and according to the needs of modern communication.

What to look for, in a cloud business phone?

In order to meet the increasing security and communications needs, businesses are focusing on features that make phone systems robust, integrated and scalable. Here are top four features for a cloud business phone that you know:

  • Simplified workflows

Phone systems today have built-in call tracking tools and offer integrated environments for easier task handling and management. One latest feature includes phone systems being integrated with a CRM, so whenever a customer submits an inquiry, the phone system automatically generates a ticket to the company’s ticketing system, thereby simplifying the overall workflow and taking the customer inquiry to the concerned department in an automated manner.

  • Smooth connections of multiple sites

Phone systems are not tied with wires anymore. Employees can take the company phones wherever they go. Similarly, advanced features of cloud business phone include providing the freedom to employees to divert calls coming via cloud PBX to their desired numbers in any country. In this way, your remote employees can continue with work with increased productivity.

  • No compromise on Quality

A business phone is all you need to carry out your business dealings, your customer communications like video conferencing, or communications within branches geographically apart. In this scenario, the major requirement is a clear voice quality with no latency or jitter to disrupt the flow communication. With increased communications needs in present and future, it is thereby very important to go for a phone system that ensures crystal clear voice.

  • Scalability

As mentioned before, scalability factor remains an important one throughout the business space. While you increase your business operation and grow your business to other areas, you’d need more employees, bigger teams and so your communication needs will grow as well. The factor of scalability is thus an important one to look for, while you are opting for a cloud business phone.

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Benefits of integrating fixed and mobile telephony with Microsoft Teams

MachCloud – offering the best features for a robust cloud business phone system

MachCloud is an integrated platform in order to transform business communication into a unified, collaborative experience. The platform meets the current and future needs of communication through its various offerings like MachCloud, consisting of fixed cost solution depending upon your business size, Office 365 Reselling services, calling in Teams, MachCloud’s Direct Routing powered by Microsoft Teams. MachCloud offers smooth flow of operations including easy migrations of your telephone number to Microsoft Teams.

Get started with MachCloud for an efficient and effective communication platform for your business.

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