Communication Delivery Platform

CategoryDigital Communications

Can you just do the voice call on Zoom?

In Business Communication, Digital Communications, FAQ, Unified Communications, VOIP
December 13, 2021
1 Min Read
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Yes, there is a way to join a call only in audio mode. This way, you can use a landline or a mobile phone to join a Zoom meeting. There are two scenarios to join a Zoom meeting in audio-only mode. First, you are the host and wish to invite participants to a meeting with only their audio input. Secondly, you are a participant and wish to join a meeting only with your audio.

To start a Zoom meeting as a Host, you have to make it an Audio only meeting. While creating the meeting, you have to set the audio options to “Telephone and Computer Audio.”

MachCloud offers Voice for Zoom. The Pay-as-you-go model makes it a pocket-friendly solution for your organization. The initial starter package already includes a Cloud PBX offering. You can have a connected, reliable and secure Cloud Phone with your current phone numbers.

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Why should you Switch to a Cloud-Based Phone System?

In Business Communication, Digital Communications
December 3, 2021
3 Min Read
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Deploying a Cloud-based phone system is a reliable solution in the modern era. Businesses today are looking for ways to upgrade their infrastructure and keep it up to date with modern times. However, a traditional telephone system is costly due to higher setup and hardware costs, in addition to the recurring maintenance costs. A cloud-based phone system, on the other hand, has several benefits like hassle-free setup, cost-effectiveness, etc. Let’s have a look:

  • Cloud Phone is Cost-Effective

One major reason that attracts companies towards Cloud-based phone systems is the cost-effectiveness. There is less management cost, less setup, and maintenance cost, and less expensive overall.

  • Cloud Phone is fully integrated

Integrating a company’s cloud phone system with its apps highly increases the company’s efficiency. Business tools that are hosted in the cloud are easy to deploy and let employees and customers stay connected. With cloud phones, there is email, IM, Videoconferencing, and CRM tools all in one place.

  • It’s Easy to Use

With an integrated environment, Cloud Phone is easy to use. Cloud-based phone systems allow their users to log in from anywhere, thus there is no need to call explicitly from the office desk. Your employees can make business calls on the go.

  • Cloud-based phone system offers Flexibility to Scale

Businesses often need to scale up or down. With a cloud phone, businesses can increase their Phone channels/ lines as per the requirement or even decrease them if needed. So, you can add as many extensions as they are needed. To deactivate a few extensions, you simply need to call the vendor and that’s done.

  • Business Continuity

Cloud-based phone systems come in handy in case of a calamity. Since the servers are located at different geographical locations, if the area of your office space is hit by a storm or a hurricane, the business communication can still function well even if the workspace is not in an operational state.

  • Better Customer service

With CRM tools integrated, Cloud computing is a handy approach towards improved customer service and complaint management. Virtual Receptionist (VR) or Auto Attendant features are there to stay connected with your coaster 24/7.

ALSO READ: MODERN MICROSOFT TEAMS TOOLS FOR REMOTE WORKING EXPERIENCE

MachCloud helps providers with a hassle-free Cloud Telephony setup 

MachCloud is a next-gen Cloud Telephony provider. With a MachCloud setup, you can stay abreast of the latest infrastructure and technology without having to worry about the maintenance or updating of the hardware. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup and troubleshooting. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for Web-Ex, Voice for Zoom, and Cloud Voice.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Modern Microsoft Teams tools for remote working experience

In Business Communication, Digital Communications, Microsoft Teams
November 23, 2021
3 Min Read
M

In business, the 2020 pandemic has given rise to one thing: employees remote working setups. Indeed, there are many remote working advantages but as remote working is becoming the new norm, there is a new term being coined: The Hybrid mode.

Hybrid is a new way forward where employees are not bound to work within the walls of an office.

Physical office spaces are designed for all

The physical workspaces have to be equipped for an in-line hybrid experience.  Intelligent cameras are one way to provide a decent meeting experience when working in hybrid mode i.e. the presenters are in the office and the audiences are attending the meeting remotely.

AI-powered active speaker tracking

Intelligent Cameras are equipped with AI-powered tools where the camera is able to focus on the person speaking from within the room and also be able to zoom in.  The AI features also include gesture movement and facial recognition.

Locate and reserve flexible workspaces with Hot Desking

Hot Desking experience lets you and your coworker’s reserve flexible workspaces within the office. You can book a space from the device via the Microsoft Teams app and get hands-on personal Teams chats, calendars, meetings, and a lot more. The hot desking experience lets the users use the Teams displays as a second screen. 

Modern tools to make Hybrid meetings as effective as an in-person meeting

Teams provide a way to conduct meetings in hybrid mode as they are being carried out in person. Tools like Cameo will let you seamlessly integrate Teams Camera feed into a presentation and provide the option to customize the way you wish to present.  The Cameo feature will be rolled out in the first quarter of 2022.

Microsoft Teams makes Hybrid work easy to execute

Remote working is one thing and in-person work is another. Indeed, Hybrid work is hard where we have to merge the best of both worlds. This is where Microsoft Teams play its part. With Teams, the major hurdles of remote and hybrid working are diminished.

ALSO READ: DISCOVER NEXT-LEVEL CALLING IN MICROSOFT TEAMS FOR BUSINESS

MachCloud lets you enjoy Teams Direct Routing with for best-in-line hybrid working

MachCloud offers Microsoft Teams calling plans to help companies work in hybrid mode. With a Teams platform deployed within the organization, Employees can simply set up their smartphones with the Teams app and work remotely as well as in person when needed. Teams Direct Routing provides Integrated Microsoft management, Optimized Voice quality, easy migrations and easy scalability. 

Get in touch with a MachCloud expert and get your office equipped with Teams Direct Routing for a great hybrid experience.

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What happens to my existing business phone numbers if I switch?

In Business Communication, Digital Communications, FAQ
November 15, 2021
1 Min Read
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When you are shifting to a new telecom provider, you can keep your phone number. As long as the business’s geographical area remains unchanged, it is guaranteed that the company can keep the existing phone number even if switching to a new service provider. The process is termed as porting.  The Federal Communications Commission governs porting rules. Companies, however, are permitted to charge you for the number being ported. For successful porting, you need to have your customer service record (CSR). After this, the onboarding team will be responsible to cater all the queries related to the porting process.

MachCloud is an all-in-one Cloud telephony provider that makes you meet your business needs with ease. MachCloud experts are there to guide you for the solution that is best suited for your business type. If you wish to get an SIP Trunking setup or even a Cloud PBX solution with Microsoft Teams Direct Routing, MachCloud has got you covered.

Have questions? Speak to our expert today. 

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Discover Next-level Calling in Microsoft Teams for Business

In Business Communication, Digital Communications
November 4, 2021
3 Min Read
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The hype Microsoft Teams Online has created in the bigger picture of Cloud telephony is exceptional. Microsoft Teams has given a new dimension to meetings with Microsoft Meet. If your organization is still not on Microsoft Teams yet, you can check out the look and feel of it since you can join Microsoft Teams meetings as a guest. 

There’s so much with Microsoft Teams, like you can keep all of the activities under one tab with an organized Activity feed, it’s efficient for a Hybrid environment to work and its secure Login takes care of user privacy. Let’s talk about the 7 reasons why your organization needs Microsoft Teams to thrive in the future of cloud communication.

Top 7 benefits of Microsoft Teams for Your Organization

  • Teams Provide a hub for teamwork

Microsoft Teams offers easy collaboration within your team with features like Call, Chat , Collaborate and Phone calling.

  • Teams Video calling is a life saver during remote working

While remote working, there is a need for next level collaboration. Teams provide that environment that keeps you connected with your coworker. The Video calling feature allows for hundreds of users in the meeting.

  • Planner App lets Teams user stay organized

Teams offers a Planner app that lets you integrate your favorite productivity apps. This way, you can get all the tools you need in one place. Goodbye toggling between apps.

  • Less email hassles

Teams provide easy file sharing on differ channels and chats. So, there is less hassle when managing emails. You don’t want to be involved in threads that aren’t meant for you with Teams.

  • Improved Employee productivity 

Teams provide easy working in a hybrid environment. Even if the employee isn’t on the desk, he or she is available via the Teams App. So, employees can be working from anywhere, which practically improves their productivity levels. Teams provide easy calling on- the – go!

  • Not limited by Hardware or Software

The best thing about Teams is that it can be integrated into your existing PBX solution. There is no special hardware required. All you need is a Teams app and the licenses. You are good to go on your existing infrastructure

  • Easy meeting scheduling

Microsoft Teams provides easy syncing of calendars and meetings. It is equipped with all the many tools you need for calendar syncing and discussing meeting agendas, uploading and sharing documents and carrying out the meeting in an online mode.

MachCloud Offers Easy Calling in Microsoft Teams Solutions

Microsoft Teams is a complete Cloud Calling system. MachCloud offers Teams Voice solutions that are end-to-end managed services for Calling in Microsoft Teams. With MachCloud, you can enjoy calling to anyone in the world, cost-effective international calling plans, Teams Voice failover service availability, and a fully encrypted Voice solution to protect your privacy.

Get on with MachCloud and deploy a seamless Microsoft Teams solution for a next-gen cloud calling experience. 

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Experience Direct Routing with Teams and PBX

In Digital Communications
August 16, 2021
3 Min Read
E

Microsoft Teams allow smart communication, modern chat facilities, state of the art meetings and easy files storage capabilities.

With Teams gaining popularity more than ever after Skype for Business retirement, cloud communication solutions providers and cloud business officials are looking for ways to get value from their existing systems with Teams as much as possible.

Initially called “bring your own trunk”, Direct Routing was introduced with Teams to provide a PSTN connection with Teams to facilitate Teams users.

Can I integrate Teams with existing systems?

Microsoft enables organizations to place external or internal calls within the organizations. However, telephony features within Teams are limited. To overcome this MachCloud developed a unique connector integrating Microsoft Teams with existing PBX systems via Direct Routing. It enables personalized levels of communication, using the Teams app on any device: Teams Phone, Smartphone or PC.

Chose the right solution

MachCloud allows you to set up telephony services in Microsoft Teams in three different ways:

  1. Replace existing Phone systems with Microsoft Teams. You can save PBX related costs and benefit from attractive calling plans;
  2. Connect Teams users to an existing Cloud PBX, based on MachCloud’s unique Teams connector. Full features PBX functions, combined with the power of the Teams app.
  3. Use the Teams app on PC or smartphone to set up your calls via MachCloud’s Hosted PBX. You do need a Business voice subscription or Phone addon. 

MachCloud assists in choosing the right solution and offers a smooth migration path allowing a ‘small step’ changeover. In case user requirements cannot be met with a single solution, a mix of traditional business telephony and modern calling in Teams can be introduced.

Things to consider before making your choice

  • Migration

To set up Teams or PBX Teams, you need to check telephone numbers, licenses, hardware and call routing. MachCloud offers advice and migration support.

  • Consider Remote working option

Since remote working has become a norm and virtual workplaces will be deployed to increase security, a long-term plan is essential to ensure good quality voice connections. Deploying a Cloud telephony system for remote workers, a PBX with Teams Connection needs to be managed and set up remotely. A backup routing is needed in case of connection failure.

ALSO READ:

HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

  • Frequency of conference calls

Depending upon the type of business, it is important to forecast the frequency of calls and meetings. Bandwidth and connection requirements must be clear before integrating PBX with Teams. Avoid bottlenecks during an important meeting while working from home.

  • Choose the Right Phone

Simply put, you can use a Smartphone, PC, or existing phone connected to the hosted PBX. However, if phones are used with Teams, you need Teams-certified hardware or migrate existing hardware.

MachCloud is your solution to a successful Teams Migration

MachCloud makes your tasks easier by offering smooth migration options with Microsoft Teams. The all-in-one unified communication provider also provides services like PBX Cloud, Cloud Voice, SIP Trunking, and much more.

Get started with MachCloud for a smooth transition to Teams.

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Cloud Communication & Business Phone | The Base for Modern Workplace

In Digital Communications
July 28, 2021
3 Min Read
C

Cloud communication has improved the way employees and customers communicate with one another. A Cloud communication platform is the key to manage and carry out all business communications. In the post-pandemic era, Cloud phone vendors have realized that these platforms need to be diverse enough to cater the modern business communication needs. In short, companies have now realized that these systems that host voice telephony and video conferencing services can be used as alternatives to traditional business phones.

Cloud-based Communications Systems Offer Office Phone Alternative

Back in 2020 during the outburst of the pandemic, there had been a sudden rise in work from home practice. In Europe, according to Eurostat, the highest rate was reported to be 25% in Finland followed by Luxembourg and Ireland (23% and 21.5% respectively). With this, employees had to keep the communication intact in order to keep the flow of work going. In this challenging situation, Cloud communications, with their offerings like video conferencing and telephony services, became the normal mode of communication and thus gained popularity all over the world. 

ALSO READ: DIGITAL OFFICE: THE FUTURE WORKPLACE IS ALREADY HERE

Say goodbye to traditional business phone

Cloud platforms have the tendency to replicate the existing phone systems. With platforms like Teams, the entire business communication can be managed under one dashboard. These systems have the potential to be available right from employees’ smartphones. So you can access your business phone wherever you are, whenever you want.

Take advantage of Managed services

Cloud-based communication platforms provide an integrated environment. There are a lot of managed services offered from providers’ end to companies migrating to cloud communication systems like dedicated network gateways, advanced encryption, a secure and resilient MPLS connection, end-to-end monitoring of connection quality, and protection of customer user IDs etc.

Easy billing and light on the budget

Unlike traditional phone systems in which you have to pay as a monthly subscriber, these platforms provide easy billing with pocket-friendly plans. The pay-as-you-go model in cloud computing is successful for cloud communications too. 

ALSO READ: EXCITING UNIFIED COMMUNICATIONS BENEFITS TO WORKPLACES

Digital communications are the future of business communication

In the post pandemic world, we are witnessing the early stages of a modern and digital workplace. There is a lot more to discover with proper work from home policies where cloud combinations hold prime importance. Solution Providers are more focused on areas like Artificial intelligence and machine learning for better and improved technical features like live translations, automatic call summaries, facial and voice recognition, etc. In the modern workplace, next-level cloud communications play a huge role.

MachCloud Cloud Communication System – The Platform of The Future

MachCloud is a cloud communication platform that offers multiple ways to set up modern Business phone systems for streamlined communication. The platform offers Microsoft Teams, Virtual Private Server, Windows Virtual Desktop, Cloud PBX, SIP Trunk, and much more. 

Stay ahead of the curve and opt for MachCloud services for smooth and hassle-free communication.

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Skype for Business Online Retires | Microsoft Teams is the new norm

In Digital Communications, Microsoft Teams
July 16, 2021
3 Min Read
S

If you haven’t noticed already, Skype for Business Online is retiring this month.

Businesses that took interest in Skype for Business Online and unified business communications services are well aware of the fact that Microsoft announced this retirement two years ago. The new platform is Microsoft Teams which is equipped with much more. Since the announcement took place, a large number of training and workshops have been conducted by Microsoft and other providers on how to do the migrations and how to tackle the transition phase from Skype for Business Online to Teams.

For those of you who haven’t yet decided to make the shift, it is high time you should decide it once and for all. MachCloud is offering Assisted upgrades to Teams with its Microsoft-assisted Upgrades to Teams Program. It will begin from August 2021 and will be beneficial to those organizations that haven’t yet made the transition. They will then be able to use Skype for Business Online for a smooth Unified business communication experience until their upgrade is done.

MachCloud-assisted Upgrades to Teams

The organizations opting for this upgrade will be provided the assistance based on the type of skype for business online program they are using. The duration of the program will depend upon the volume of users and the nature of the initial deployment. They are based on two categories:

  • Skype for Business Online-only: For these kinds of users, they’ll be placed in Teams Only mode. The program will apply a TeamsUpgradeOverridePolicy to the entire tenant.
  • Skype for Business Online users in the hybrid environment: These users will also be switched to Teams only mode if they aren’t already.

What would be included in the Migrations?

In order to carry out the migrations, you need to consider many technical aspects. To be sure to migrate in a proactive approach to avoid any data loss during migrations, it is advised to perform a Pre-migration check. MachCloud performs such a Pre-migration check which results in a project plan for seamless migration while ensuring a fully transparent migration with fixed price execution and planning.

ALSO READ: WORK FROM HOME SIMPLIFIED WITH MICROSOFT TEAMS AND MACHCLOUD

Final Thoughts on Teams Migrations

It’s important to note that services that were a part of Skype for Business Online will not be supported once it retires. Following is a list of such services:

  • Skype for Business Online Cloud Connector Edition (CCE) 
  • Third-party audio conferencing providers (ACP) 
  • Hybrid voice configurations
  • Skype Meeting Broadcast

MachCloud – The one window for your unified business communications needs

MachCloud is a Unified business communication platform and offers Voice for Teams where your customers can experience Secure encrypted inbound and outbound calling. The platform is equipped with a fully automated self-service portal to make the business communication operations hassle-free. 

Planning to migrate your projects from Skype to Microsoft Teams? Let our experts help with the Smooth Teams migration experience with 24×7 support!

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Microsoft Teams integration with Business Phone: What to expect?

In Business Communication, Digital Communications, Direct Routing, Microsoft Teams
July 28, 2020
3 Min Read
M

A business Phone system is essential to every business these days. Microsoft Teams is a unified and full-fledged communication system that helps organizations to collaborate within the business environment. Latest business communication methods like chat, audio conferencing, and video meetings, file sharing is provided to users to stay in the know with the latest updates within a company project. 

Every Business still needs a business phone

Even though business communication has evolved from the traditional phone, a phone remains as the most common form of communication in offices today. There are scenarios where you have to communicate one-to-one with a customer or supplier outside your company. These scenarios are catered for in the Teams app as integration with VoIP systems is supported. Doesn’t it make business communication a whole lot simpler and smoother?

Setting up calling services in Teams

Setting up calling services in the Microsoft phone system is no rocket science. All you need to know is that you have the right licensing. Teams VoIP services can be obtained with an additional Microsoft 365 license. To use a phone system you have two options: 

  • Calling Plans: Get to know if Microsoft Calling plans are supported in your area. 
  • Direct Routing: Go for Direct Routing in Teams with your trusted local Telephony partner and select whether you want to keep using your existing comprehensive PBX or not.

What Should I know to set up a phone system with Microsoft Teams?

There are a few technical aspects of Teams that every business must be informed with. Let’s traverse through the important considerations of setting up your organizational phone system with Teams:

Use the existing PBX

That is the beauty of Microsoft Teams phone system. It doesn’t require you to start from scratch; rather, you can continue using your existing PBX. This way, your PBX can continue to stay, but you can still leverage the benefits of Teams Calling plans and chat-related features. Teams, thus, acts as your soft client for PBX.

Get the Right Phones

The existing business phone devices deployed at your end are in no way a hurdle between setting up Teams and be able to make calls via Teams, however, it is essential to know a few devices that would be replaced at your end (with no additional cost). Teams certified hardware includes very comprehensive Yealink phones: 

  • Yealink SIP-T40P
  • Yealink SIP-T41S
  • Yealink SIP-T42G
  • Yealink SIP-T42S
  • Yealink SIP-T46G
  • Yealink SIP-T46S

Related: WHAT PHONES WORK WITH MICROSOFT TEAMS?

Know your requirements

It might sound a bit challenging, but it is always good to have a vision for the communication as to how would you want it a few years from now. In other words: Know your requirements. The abrupt pandemic in 2020 has introduced a new requirement: Remote working.

Having remote working employees requires a high-speed connection, low latency, and frequent connections to the phone system, while limited internal communication requires an average internet connection and fewer connections to the phone system.

If remote working is one requirement, specify it in advance.

Related: MUST HAVE TECHNOLOGIES FOR ‘WORK FROM HOME’ SCENARIO

MachCloud is the Right Provider to get your PBX running with Teams

MachCloud offers seamless ways to integrate Teams Calling options with your existing phone system at reasonable rates. The Teams of experts are proficient to tackle all internal and external Teams related connection glitches that need addressing. The all-in-one communication platform also offers Teams Direct Routing, Calling in Teams, and purchasing Microsoft 365 licensing options.

Stay connected and get started with MachCloud to keep your business stay ahead of the curve in digital business communication systems.

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How to set up a Microsoft Phone System?

In Digital Communications, FAQ
July 21, 2020
1 Min Read
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The first thing you need to figure out is that the Microsoft Phone system is available in your country. This phone system requires you to have a Microsoft 365 license. The steps to get a Phone system are the same as acquiring a license for Microsoft 365. By using Direct Routing from your local Telecom Provider, you can have any available national or international Calling plan from them. The next step is to get Phone numbers for your users. Your existing phone numbers can also be ported while you choose the Microsoft Phone system.

Microsoft provides full-fledged documentation for setting up Microsoft Phone systems. You might want to get in touch with an expert.

Get in contact with a MachCloud expert to deal with setting up a Microsoft Phone system at your end.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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