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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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An insight into Microsoft O365 groups management

In Office 365
September 23, 2019
3 Min Read
A

Management Is Everything. May it be financial, technical, digital communication based, or management of cloud business on the whole. With cloud management tools, the tedious task of management looks less burdening. The idea is to invest in the Right cloud management tools for a progressive cloud business.

Office 365 is a robust environment where cloud business can flourish if used the Right way. Many admins still don’t know how to unleash the potential of their cloud business with O365 groups feature provided under the Office 365 umbrella. For admins, they can control O365 groups option in three different ways:

  • Disable Office 365 groups self-service creation Option completely

Disabling the service altogether tenant-wide is the most straight forward approach. In such a case, users aren’t allowed to create things on their own, resultantly; the admin will be flooded with requests all the time to get users’ jobs done.  If this becomes time consuming, they might opt for alternate management tools which will do more harm than good.

  • Enable Office 365 groups creation for a selected pool of users

Users who are already comfortable with using O365 groups can be privileged to allow for creating O365 groups and their own resources like Planner. In this case, a PowerShell is run to make sure that the creation services are disabled for all other users. Only a selected group of individuals can utilize this service

  • Allow Office 365 groups self-service creation option to everyone

You can use this option when you wish to Empower your Team entirely. It is best suited when you have finally opted the cloud-first approach and enable digitization and agility rather than control and governance. Once your cloud business Team is mature enough, this option is defiantly a must

MachCloud – Industry-Leading Digital Communications Platform

MachCloud is a robust Communication platform which offers O365 Reselling for its Partners. When Partnered with MachCloud, CSPs get the benefits of hassle free business flows, automation, analytics and healthy margins. The O365 program is flexible on the whole. It gives you best possible profit margins to increase your revenue stream which you can set at your own pace. Experts at MachCloud are more than ready to assist you for any issue that you are stuck into. The bundle includes Microsoft technologies like OneDrive, OneNote, Outlook, and Skype for business, SharePoint, Exchange and many others. All are covered in affordable O365 plans and pricing including Office 365 Enterprise E1 and Office 365 Enterprise E3.

Get started with MachCloud today, for the best-in-line communication management and O365 management.

 

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