Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.
A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:
Media Relay Override
With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.
Missed Call Message Suppression
Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.
SIP Tester
It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.
Ringback Bot
It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.
PSTN Reporting
With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.
ALSO READ 4 handy ways to start a Microsoft Teams call
MachCloud – All-in-one Digital Business Communication Platform
MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.
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