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How do I enable a dial pad in Microsoft Teams?

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In the US and Canada, you are able to add a dial pad in Teams by having a Phone System enabled in the organization’s Teams plan along with Calling Plans. In Teams, you must ensure that “Allow private calling” is properly enabled in the main Teams calling policy. This can be done via the Microsoft Teams admin center. In this way, the users can make calls and receive calls via PSTN and the Dial Pad Tab would be enabled. From the bottom of the screen, select Dial a number then select Dial Pad.

For expert guidance, talk to the MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How to enable PSTN Calling in Microsoft Teams?

How to enable PSTN calling in Microsoft Teams?

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PSTN calling in Microsoft Teams can be enabled in two ways

Add Calling plans to Microsoft 365 licenses in Teams itself (if available in your Country). To be able to call from a mobile phone via PSTN in Teams, users must have 1:1 calling enabled in Teams and must be using a Teams client supporting 1:1 Teams Calling. Next, you need to be able to enable the Dial Plan tab in Teams. And the admin must provision the users for Calling plans. Unfortunately, this feature is not available in Europe.

The best way (available worldwide) is to add Calling plans from your local Telephony Provider who will enable Direct Routing to your Teams users for you. Very easy to implement.

Get in touch with a MachCloud Expert to enable PSTN Calling in Microsoft Teams.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

Seven benefits of integrating fixed and mobile telephony with Microsoft Teams

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Mobile telephony with Microsoft Teams Integration

Fixed Mobile Conversion

In order not to be tied to a fixed workplace, companies are increasingly opting for mobile telephony and are therefore replacing fixed telephony. This improves the call pick up rate and employees can work at any location. Business communication is mainly handled via the mobile device of employees, unless a fixed device is needed for the reception or contact center. The technical solution can consist of the use of an app on the mobile device that takes care of the calling-out displaying the company’s fixed-line telephone number. Or a special SIM is used that redirects traffic through the company’s telephone exchange.

Key benefits

For many companies it is important that a fixed business phone number is used for business calls while the private mobile number can continue to be used by employees for private calls and WhatsApp. In addition, it is important to be able to see whether someone is busy on a mobile device and to have all the functionalities of fixed telephony available on the mobile device.

Fixed Mobile conversion with Microsoft Teams

With the introduction of calling in Microsoft Teams, a new and interesting variant for Mobile Conversion develops. Microsoft Teams uses a mobile app where the telephony traffic is transported via WiFi or 4G. Calls to a fixed business number can be picked up directly on the mobile handset and calls can be made with only the fixed business phone number visible to the person being called. Incoming calls are visible on both the mobile phone, the workplace (Teams app or Teams phone).

Why is the Microsoft Teams variant interesting for a Mobile Conversion scenario?

  1. The call pick up rate of employees is improved because people can always be reached by mobile and can be diverted to a central post when not answering;
  2. The Microsoft Teams app needs less battery charge of the mobile device compared to other call apps;
  3. The app functions well both inside with Wi-Fi and outside with 4G;
  4. The app uses both the device’s address book and the address book within Teams;
  5. It is not necessary to replace SIMs or port mobile numbers;
  6. The private mobile number is retained and for business use only a 4G or Wifi connection is required. It is not necessary to have a separate business SIM;
  7. Fixed telephony becomes part of Microsoft Teams so that there is one environment for communication and collaboration.

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An insight to employee experience with Microsoft Teams and MachCloud

How does MachCloud help with this?

Additional functions are required to fully benefit from Digital Communications feature on mobile devices. Microsoft Teams sends the direct personal number for outgoing calls. That is not always required. MachCloud ensures that the number of your choice is sent as CLI on an outgoing call, such as the main number of the company. In addition, MachCloud can ensure integration with the existing telephone exchange functionality to, for example, set call routes within and outside office hours. A single voicemail box is also provided. Microsoft Teams users can become part of a call group, which also includes employees with a contact center workplace, for example. And all this without the need to replace SIMs or change mobile contracts.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Contact us via www.machcloud.com or +31 88 622 4000.

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