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4 cloud business phone features to look for in 2020

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The modern era of cloud computing has brought cloud business phone into the business space. For enterprises an Enterprise VoIP is better than a landline business phone. Like other systems in the office workspace, the cloud business phone system is also connected to the devices you carry, making it a better version of the typical landline business phone.

Microsoft Teams Direct Routing is a new player in the cloud business phone market. With a robust internal system of enterprise VoIP, Microsoft Teams make the cloud business communications smoother, secure and according to the needs of modern communication.

What to look for, in a cloud business phone?

In order to meet the increasing security and communications needs, businesses are focusing on features that make phone systems robust, integrated and scalable. Here are top four features for a cloud business phone that you know:

  • Simplified workflows

Phone systems today have built-in call tracking tools and offer integrated environments for easier task handling and management. One latest feature includes phone systems being integrated with a CRM, so whenever a customer submits an inquiry, the phone system automatically generates a ticket to the company’s ticketing system, thereby simplifying the overall workflow and taking the customer inquiry to the concerned department in an automated manner.

  • Smooth connections of multiple sites

Phone systems are not tied with wires anymore. Employees can take the company phones wherever they go. Similarly, advanced features of cloud business phone include providing the freedom to employees to divert calls coming via cloud PBX to their desired numbers in any country. In this way, your remote employees can continue with work with increased productivity.

  • No compromise on Quality

A business phone is all you need to carry out your business dealings, your customer communications like video conferencing, or communications within branches geographically apart. In this scenario, the major requirement is a clear voice quality with no latency or jitter to disrupt the flow communication. With increased communications needs in present and future, it is thereby very important to go for a phone system that ensures crystal clear voice.

  • Scalability

As mentioned before, scalability factor remains an important one throughout the business space. While you increase your business operation and grow your business to other areas, you’d need more employees, bigger teams and so your communication needs will grow as well. The factor of scalability is thus an important one to look for, while you are opting for a cloud business phone.

ALSO READ
Benefits of integrating fixed and mobile telephony with Microsoft Teams

MachCloud – offering the best features for a robust cloud business phone system

MachCloud is an integrated platform in order to transform business communication into a unified, collaborative experience. The platform meets the current and future needs of communication through its various offerings like MachCloud, consisting of fixed cost solution depending upon your business size, Office 365 Reselling services, calling in Teams, MachCloud’s Direct Routing powered by Microsoft Teams. MachCloud offers smooth flow of operations including easy migrations of your telephone number to Microsoft Teams.

Get started with MachCloud for an efficient and effective communication platform for your business.

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5 Ways Business VoIP brings more Revenue

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Business communication has transformed into digital business communication from the past few years. With Unified digital communications and even UDCaaS being in the norm, many businesses opt for a decent Business VoIP for many reasons.

Here are top 7 cloud business benefits once you deploy a decent VoIP in your workplace:

  • Reduce missed opportunities

With a VoIP, your incoming calls are not tied to one landline, so there is hardly any chance that you miss an important call. This is one of the many cloud business benefits that you can’t miss.

  • Stay customer friendly

A business VoIP app does a lot more than traditional receptionists on call. They provide multi-media messages and enable visual communication to tackle things faster than on call. Other digital communication tools like virtual PBXs have the potential to be integrated with your main CRM to provide a customer friendly user experience.

  • Reduced costs

With less initial costs and almost no jungle of wiring needed for your office workspace, the digital communication tools provide the best cloud business benefits by reducing costs for your business.

  • Enhanced Collaboration

Digital communication tools provide you better collaboration experiences for your employees. Business VoIP is more adaptable to change according to business needs.

  • Improved sales performance through reporting

With dashboards provided by digital communication tools providers, managers can know major KPIs like analytics and assess individual and team sales performance. This way, you can also track incoming leads which can help in pointing the right direction of investment.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Promising Digital Communication Tools Under One Platform

MachCloud is the industry leading digital communication tools provider in the Unified communication market. With easy plans and pricing for SIP Trunking, Cloud PBX, Office 365, Microsoft Teams, Skype 4 Business and many more services, MachCloud provides products tailored according to your business needs. MachCloud is all-in-one toolbox for a customized and collaborative business communication experience.

Head up to MachCloud and get your digital communication tools in place according to your business needs.

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