Communication Delivery Platform

CategoryVOIP

How does cloud based VoIP work?

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A Cloud-based VoIP combines the services of a PBX business phone system and links to the hardware residing in the Cloud. A cloud-based VoIP is highly secure, provides redundancy, failover clustering, and possesses geographically diverse servers.

In other words, a cloud-based VoIP is a Hosted VoIP service. The calls in a business phone system are routed via the IP Phone system. Similar is the case for Audio, Video calls and messaging. It requires a high-speed internet that is fit for business purposes.

Such a setup allows for incoming calls to be routed on either the Desktop IP Phone, Desktop Phone or VoIP Gateway, Softphone on a device, any Smart Phone with a VoIP app or even Microsoft Teams.

Get in touch with a MachCloud Expert to know more about Hosted VoIP for business.

What is a Cloud Phone System?

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A Cloud Phone System utilizes VoIP business phone systems hosted in the cloud by a Cloud-based communication Provider. Cloud Phone Systems are better alternatives to existing On-premises business phone systems that offer better security, and advanced telephony features like auto-attendants, conferences bridges, extension dialing, and much more. These are cost-effective alternatives to the traditional VoIP telephony services for businesses.

Cloud Phone System is best suited for remote working and modern needs of business scalability. The best part is that the services are approachable by any business and have plans that can be fit under any budget ranging from a Small to Medium-sized business to a huge enterprise.  Cloud Phone Systems like Microsoft Teams are fully secured and protected with end-to-end protection. With a Cloud Phone system, the maintenance and upgradations are all handled by the Service Provider which saves you time and effort.

Stay in the know by reaching out to experts from MachCloud and get all the details you need to set up a Cloud Phone System for your business.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHTEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

SIP Trunking service or Cloud PBX: Which to opt?

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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

A look into VoIP Business services and Disaster Recovery solution

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If you are associated with a VoIP business, a Disaster Recovery solution is a must for your business. Whether you are a reseller or a consumer or a VoIP Provider, the implementation of a Disaster Recovery solution for VoIP is essential. The concept of Disaster Recovery is not a new one. In fact, it is most closely related to Businesses Continuity, crises management and other such popular terms of today. These concepts assure data protection and flow of services in the midst of a natural or abrupt disaster.

A DR solution answers the basic questions related to an unpredictable scenario that your business may go through like What do you do if a hurricane hits your area? How do you respond if hackers break into your system? VoIP Businesses need to make sure three assets are well protected: the people, the data and the Phone system!

Backup Plans for VoIP business

If you have opted for a hosted VoIP service, the VoIP Provider has already setup the Disaster Recovery solution for VoIP in the cloud and you don’t really have to worry about your data and Phone system. Just go for your employee’s protection when your business is disaster-struck. However, if there is an existing SIP installation at your end, you need a DR solution for that to protect your phone system (in addition to protecting your people, off course)

Connection Backups

Disaster Recovery solution have to account for an alternate internet connection to function the VoIP system seamlessly. It is advisable to have a second line from your main Internet Service Provider. In this way, if the primary connection fails, you have another one to continue with.

VoIP monitoring systems

A VoIP monitoring system exactly tells you when to kick start your backup plan. In other words, with a VoIP monitoring system in place you’d be able to minimize business loss by starting the DR solution on time. For VoIP businesses, a few minutes of downtime can be fatal.

ALSO READ 5 Ways Business VoIP brings more Revenue

MachCloud Digital Communication Services Platform

MachCloud is a robust Industry-leading digital communications platform which has many products to choose from. With MachCloud, you can deploy SIP trunking, Cloud PBX or opt for MachVoice and Office 365 services. Its Microsoft Teams Direct Routing Solution makes business communication profitable and calls processes smoother. You also get the flexibly to mix different technology and do not pay extra. Whether you are reselling Office 365 services or need SIP trunking fixed at your business, MachCloud has something for you. The services at MachCloud are reliable and always up whenever you require.

Now you know it, Get on board with MachCloud and experience a digital business phone system like never-experienced-before.

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5 Ways Business VoIP brings more Revenue

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Business communication has transformed into digital business communication from the past few years. With Unified digital communications and even UDCaaS being in the norm, many businesses opt for a decent Business VoIP for many reasons.

Here are top 7 cloud business benefits once you deploy a decent VoIP in your workplace:

  • Reduce missed opportunities

With a VoIP, your incoming calls are not tied to one landline, so there is hardly any chance that you miss an important call. This is one of the many cloud business benefits that you can’t miss.

  • Stay customer friendly

A business VoIP app does a lot more than traditional receptionists on call. They provide multi-media messages and enable visual communication to tackle things faster than on call. Other digital communication tools like virtual PBXs have the potential to be integrated with your main CRM to provide a customer friendly user experience.

  • Reduced costs

With less initial costs and almost no jungle of wiring needed for your office workspace, the digital communication tools provide the best cloud business benefits by reducing costs for your business.

  • Enhanced Collaboration

Digital communication tools provide you better collaboration experiences for your employees. Business VoIP is more adaptable to change according to business needs.

  • Improved sales performance through reporting

With dashboards provided by digital communication tools providers, managers can know major KPIs like analytics and assess individual and team sales performance. This way, you can also track incoming leads which can help in pointing the right direction of investment.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Promising Digital Communication Tools Under One Platform

MachCloud is the industry leading digital communication tools provider in the Unified communication market. With easy plans and pricing for SIP Trunking, Cloud PBX, Office 365, Microsoft Teams, Skype 4 Business and many more services, MachCloud provides products tailored according to your business needs. MachCloud is all-in-one toolbox for a customized and collaborative business communication experience.

Head up to MachCloud and get your digital communication tools in place according to your business needs.

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5 Ways a VoIP system can reduce your business phone bill | A Digital communications strategy

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The old adage “Communication is the key” still holds true especially for cloud businesses. A decent digital business communication infrastructure (like VoIP system or SIP Trunking solution) is indeed the backbone of any cloud business in which operations are carried out within the cloud space. Gone are the days when a traditional business phone system was setup and maintained amongst heavy clutters of wiring, digital communication in the cloud is the trend of today.

Amongst so many options, a smart choice of digital communications strategy is a VoIP. Let’s have a look why.

  • Lessened hardware costs

With VoIP, you don’t have to boil the ocean.  With a decent provider and a digital communications strategy, you get the power of a modern business communication with less investment costs and minimal maintenance cost which eventually brings down the costs you spend on your communications within the business. There are some VoIP providers who offer free hardware and others charge a little fee initially, it is still a lot better than the traditional business phone systems.

  • Pocket-friendly phone calls

Not only the infrastructure, but the phone calls also don’t burden your budget. Providers offer decent digital communications strategy and bundle deals for your cloud business which eventually save you big bucks on your budget. Monthly subscriptions are there that you may or may not continue the next month, depending upon your business needs. Furthermore, if you have international clients, you’d need to make frequent calls abroad; you only have to pay for what you use.

  • Scalability in cheap rates

Either you wish to scale up or down your cloud business, a digital communications system can adapt to your business scalability. No need to add more clutter and cost to the office business phone lines. All you have to do is add users in the cloud and utilize the power of scalability in the VoIP system.

  • Stay up-to-date always

With a VoIP system right in place, the updation of the system and infrastructure is the responsibility of the Provider so you don’t have to deal with out-dated systems anytime. The provider is there to roll in the new changes whenever they are available.

  • Save time

Providers know the importance of your time. When you are mostly busy with technicalities of a traditional phone line, theirs is less chance you’d be able to focus on your business tasks for the day. Providers take you out of that and let you focus on your cloud business operations to save you time and money.

ALSO READ Basics of VoIP Plans that can benefit your cloud business

MachCloud – Industry’s best Digital Communications Provider

At MachCloud, there is something for everyone. It is a robust digital communications platform offering SIP Trunking, Cloud PBX, and Reselling of Office 365 services.  MachCloud offers free calls mixing different technologies and makes the customers save more costs on their communications expenditure. Experts at MachCloud know the importance of your time and take the burden off from your IT team regarding communication infrastructure management.

Get started with MachCloud and deploy the right tools for your business that take your business to success.

 

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A look into VoIP Benefits | How to Make Your Customers Happy

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A bird in Hand is worth two in the bush. If you make the Right move, you can have two in your hands simultaneously. Exactly Like in Digital business communication these days. With numerous VoIP benefits, you not only get to pay have low call rates, but also get best quality communication services which are bound to increase your sales.

Having a loyal customer base is very important and keeping the customer base happy is your responsibility in order to have a growing customer base. Offering a decent Communication infrastructure or digital business communication system to your customers is a plus. This not only streamlines your business communications but also increases productivity.

One of the basic VoIP benefits includes your customers saving BIG on local calls as much as 40% of overall costs. Further, they also get to save around 90% on international calls, if they have international clients.

Some more major VoIP Benefits include:

  • Talk from anywhere: VoIP gives you and your customers the freedom to take your work anywhere. Portability is the best benefit of VoIP.
  • Grow the business: Another factor is that you can either scale up or down as per your business requirements with no additional costs. VoIP is best suited for scalability.
  • Sharing made easy: With a traditional landline, there’s no way you can share files on phone. With a proper business communication system, you are free to share files and links to your clients and teammates seamlessly.
  • Flexibility of calling: with a VoIP Solution, customers can even place a call through their website.
  • Flexibility of profit margins: with a decent VoIP in place, you are able to set up your own profit margins with custom pricing models and pricing can be adjusted based on client’s needs.

The future lies with digital business communications solutions. The companies who are investing in digital business communication solutions today are sure going to be ahead of others in the coming years. With everything being shifted to the cloud, Unified communication as a Service is also a trendy service that companies opt, today.

MachCloud – MachVoice and other communication services Provider

MachCloud is a one-stop digital communication services Provider which offers top-notch services at decent rates. The best thing about MachCloud is that is offers free calls mixing several technologies in multiple offices worldwide. So if your Vancouver Team has opted for Microsoft Teams and your Orlando Team is on Cloud PBX, MachCloud won’t charge you extra bucks at the end of each month. In addition to this, MachCloud offers MachVoice which offers complete solutions with Skype for Business, cloud PBX and calling via Teams.

Get your hands on MachCloud services and gain VoIP benefits and other communication services for a progressive business.

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Basics of VoIP Plans that can benefit your cloud business

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VoIP or Internet telephony is the trend of the modern era cloud business communications. Adoption of VoIP plans is widespread today.  In fact it’s the first step towards the emerging Digital communications trends of the future including UDCaaS and other services like Hosted Voice, Managed PBX and many other technologies. IT is crucial to take this first step carefully to land in a proper position to shape up your business communication for emerging future trends. Here’s an insight towards VoIP Plans and features you should look for in a VoIP service and plans that are suitable for a progressive business.

VoIP Basics

To get more out of your IP telephony system, it is important that you know the basics of VoIP plans and features. VoIP phone system enables businesses to effectively utilize multiple channels of communications using a single plan in a cost-effective manner. With this service, digital communication channels include messaging, video conferencing and scheduling, texting, calling everything using a broadband connection. Users or company employees stay connected to one another using VoIP Apps and devices. Not only it streamlines overall business communications, it is also pocket-friendly.

VoIP Plans

Providers generally provide 3 basic types of plans which include Pay-as-you-go model, in the basic plan, you are offered all basic digital communication features like Conference calling, Music on hold (Some providers make this a part of their National plan), Call recording, a Reception console to facilitate you with easy-to-use front end to use the system, Voicemail, Ring groups, Auto Attendant (IVRs), Call Recording, Call Queues, CRM Integration, Contacts directory and many more. Some providers also include Emergency calling as part of their basic plan.  The pricing varies from provider to provider; however, you should expect an estimated amount of US$ 3.99 – $ 5.99 user / month. For the National (or next-to-basic level) plan, the services are the same but with additional 2000 Minute Bundle where you can make calls to Over 30 countries and over 10,000 cities. The pricing is roughly around US$ 18.99 – $ 21.99 user / month. For the last type of plan, generally providers offer to make outbound calls to mobile phones in all listed countries. The prices is roughly estimated to be US$ 35.99 – $ 41.99 user / month

Many Providers also offer free trails for a few days depending upon their company policy.

ALSO READ
Features that make MachCloud stand out from other UC providers

MachCloud and seamless voice services with MachVoice

MachCloud is Digital Communications and Service Delivery Solution platform for businesses to cater for the growing needs in business communications all over the cloud business space. It offers services such as MachVoice to seamlessly connect employees from any other telecom services and offers calling via Office 365 and your own Cloud PBX. It offers to combine Skype for Business, Cloud PBX and Calling via Teams without any investment. The calling plans include Fixed Tariff in Fixed Tariff Calling Plan, services to seamlessly migrate without changing phone numbers, a unified invoice to combine Office 365 licenses and other Microsoft Services and telecom services and a Geo Redundant platform.

Get your hands on MachCloud to get the best services in most affordable rates for a progressive cloud business communication.

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5 Features that make MachCloud stand out from other UC providers

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In today’s competitive unified business communication market, UC providers have to put in a lot of efforts to take the lead. Customers today demand not only jitter-free streamlined communications but also require them to be cost-effective. Clients look forward to multiple features form a SIP Trunk provider like SIP trunking services, Cloud and Hosted PBX, Hosted Voice, Office 365 and many more.

MachCloud stand out from other UC providers

What makes a SIP Trunk solutions provider stand out from others is its ability to handle multiple clients keeping in mind about the scalability of their business and an eye for future trends. MachCloud is one such a Service management and communication delivery platform that provides cutting edge communication infrastructure with an edge over its competitors.

Unified Management Portal

The Unified communications portal is revolutionary in essence since it makes management work of business enterprises easier. With this portal, you get a centralized, complete, multi-vendor UC environment with a single management tool that provides a detailed visibility towards UC communication management including Cloud PBX, Hosted Voice, and Microsoft Skype for business, Microsoft Teams and much more.

Free Calls within the company mixing different technologies

If you have two different vendors for your SIP trunk and Skype4Business, there are hidden costs like telephone charges for calls between employees. MachCloud solves this by offering free calls between 2 variants. This gives  added benefit and cuts your costs.

Easy Migrations

With MachCloud, you get the option to migrate telephone numbers in real-time between SIP trunks. With a single management portal, the migrations become a whole lot easier. The experts at MachCloud make the migrations very reliable and dynamic so that there is minimum fluctuation in business performance and let you enjoy a smooth migration experience in real-time.


ALSO READ
The Promising business-oriented Cloud Computing platform


Unified Invoice Management

With a Single unified invoicing system, MachCloud SIP Trunk provider makes you save valuable hours so your IT and Accounting professionals are freed from management services related to invoicing. The amazing self-service portal offered by MachCloud is all you need for a smooth invoicing experience.

Customer Support

At MachCloud, you are never alone. Our experts are there for your support related to unified communications 24/7. The customer support is fast and reliable that upholds partnerships for a complete business. We focus on long-term relationships with our customers.

MachCloud SIP Trunk provider offers you a whole lot different experience to implement your communication infrastructure in a smooth and streamlined manner. It is the gateway to all your UC needs. Go for MachCloud solutions and enjoy a successful journey with us in a long-term relationship.

MachCloud is Out: The Promising business-oriented Cloud Computing platform is finally here!

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The modern era of cloud computing demands Cloud computing services to be more business-friendly. Business is being transformed into purpose-built and intelligent networks for which communication infrastructure plays a lead role. The need for higher bandwidth has never been more critical in the past than it is now. With the increasing Voice services needs from customers Providers are always in search for best Communication infrastructure in order to make cloud computing business to stay ahead of the curve. This includes SIP trunking services and VoIP infrastructure that follows the right fit.

machcloud business-oriented Cloud Computing platform

MachCloud has got it all covered

MachCloud is a unique service management and communication delivery platform. Launched to cater the current business needs of Providers, MachCloud focuses on hybrid. It offers SIP trunking services, hosted PBX or Skype for Business connections efficiently managed through a single panel. It also offers office 365 for Exchange Online and other collaborative and productivity tools that are the requirement designed carefully to cater current and future Cloud computing Service Providers needs in mind.

Let’s have a deep dive into other major offerings from MachCloud.

Major Offerings

  • SIP trunking services

With MachCloud, you are able to get best SIP trunking services with the most flexible manner. It offers a unified solution for telecom, Skype for Business, Office365/Teams. Now, you can manage communication delivery, service management and ordering all from a single portal. New streams of business can emerge once you come to MachCloud. The automated ordering and management solution offered by MachCloud is designed to make sure the partners are in full control of service management. Other major SIP trunking services include: Real-time CDR’s, porting on demand, Skype4Business and SIP trunks hybrid solution with one invoice, multiple end user price plans and many more. On top of it, it also gives you the control to Brand your own service.

  • Hosted Voice

MachCloud gives you all the major features of PBX-UC with high security and reliability needed for your business. This feature can also be further integrated with APIs and multiple we services are consumed for an efficient service delivery. Major hosted voice features include:  Extensions, numbers, connection to SIP phones, Multilevel Organization, user rights, Voice Prompts, Queues, Conference Box, Voicemail options, Call Forwarding, Dial plan switch. In addition to this, Auto provisioning, Phone status, Dial plan, Dial plan elements, logging- that includes Call Event Logging and User Event Logging, Call Detail Records (CDRs) and Call recordings and Music on Hold.

  • Office 365

MachCloud’s out-of-the-box advisory services can do wonders for your business since everything is carefully analyses by experts and then you are in control of the decisions to be taken for the pricing plans. MachCloud also offers migration services whether you have hosted or on-premise IaaS or you wish to scale the business infrastructure. MachCloud is your reliable Office 365 partner.

  • Azure

MachCloud integrates Microsoft Azure Cloud services. IT offers you everything needed for a successful Azure integration and service delivery. With best expert from the industry, MachCloud can help you get the best out of the cloud. With PaaS and up to the mark development tools, Azure has a lot to offer that can proved better business insights to you. It also cuts down costs and maximized profitability. With Azure integration, you get best security and compliance. MachCloud offers consultations, design and deployment services and management services.

  • Dynamics 365

In addition to Azure services, MachCloud also offers Dynamics 365 services that you make able to boost your business productivity and take informed decisions. This is done through implementing ERP & CRM system that provide all the necessary tools needed for Operations, sales, marketing and customer service. In this way, your business can make use of CRM without additional software.

  • Professional Services

For best consultation and advice, you can work with our Experts who are skilled to provide Onboarding services, Migration services and Admin as a service. You can get help on O365 admin center, deploying O365 on local devices, Acquiring O365 Cals and much more. 

MachCloud is your gateway to best service delivery

It is the need of the hour that communication delivery, SIP trunking services and VoIP should be streamlined with other business services like Microsoft’s 365. Cloud providers are generally in search for a provider that fulfills both needs. Since hybrid is the next-gen thing in cloud computing, MachCloud is introduced to take the concept of hybrid to a next level. It offers flexible plans for you to adopt and proceed with your business ongoing. Reliability and efficiency is all you need for a successful business growth.

Go ahead and increase your business mobility and productivity with MachCloud, your one-stop solution to cloud computing, SIP trunking service and communication delivery management.

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