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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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An essential guide to finding the Best SIP Trunk Provider for your Cloud Business

In SIP Trunking
April 11, 2019
4 Min Read
A

Selecting the right SIP Trunk Provider for your cloud business is not less than a challenge. It becomes a tougher decision to make especially if you entrepreneurs have no previous background knowledge of SIP trunking. Today, we are going to tell you what are the basic factors that you need to take into account sip trunking providerwhile selecting the best SIP Trunk Provider for Business.

Before we dive into the factors that make you decide an SIP trunking provider, it is important that you should know what exactly the responsibilities of a SIP trunking provider are for business. Since businesses have shifted to the cloud, the importance of unified communication has been increased and SIP trunking tops the list of cloud business needs for streamlined cloud business ops. In essence, an SIP Trunk Provider provides your enterprise the ability to use VoIP connected to a private branch exchange (PBX) and a decent Public Switched Telephone Network (PSTN). So, essentially a SIP Provider plays a vital role in the internal and external communications within and outside your organization.

So, what to look for in the best SIP Trunk Provider for your cloud business? Here are 7 essential factors to look for:

  • Unified Cloud Business Communications

    Unified communications provide both Real-Time communication, like Calls and instant messaging, video conferencing and other, and non-Real-Time communication like Email, social media etc. UC is a popular term nowadays and is considered as the backbone of any business organization.

  • Security

    Since cyber-attacks and cyber security needs are both increasing with each passing year, Security is an important factor in taking decisions about SIP Trunk Provider for business. The best SIP Provider will be all time active and try to reduce clients’ risk to communication at all times. In addition to this, they serve to prevent DoS attacks and prevent attacks due to spamming techniques.

  • Reliability

    A decent level of reliability is required in order to continue with a SIP Trunk provider for cloud business. This is another very basic and common requirement for cloud businesses of today. Only those providers are successful and best in market, that have redundant hardware to keep things up at your end while things are down at their end.

  • QoS

    Factor like low latency, less jitter, no packet loss and burstienss play an important role in the overall quality of Service. A good provider always implements the best infrastructure to minimize jitter and improve QoS for better videoconferencing, calls and other communication channels for its clients.

  • Compatibility

    SIP Trunk providers must have equipment installed that is compatible with your PBX technology. In this way, you won’t fall prey to compatibility issues in your unified cloud business solutions.

  • Customer support

    The best SIP trunk providers for business provide after deployment support and also answer your general queries. You may be needing support anytime of the day and an ideal SIP trunk provider has a team of experts that assists customers with their technical issues at any time of the day.

  • SLAs

    Service level agreements (SLAs) have generally no link to the quality of a service a Provider can provide, however, most professional and best in market Providers offer an SLA. Best-of-class Providers also guarantee their customers to provide 99.99% uptime.

MachCloud – the best SIP Trunk Provider for business

MachCloud is a complete service management and communication delivery platform. It provides top of the line unified communication service management including SIP trunking, PSTN, Hosted Voice, Microsoft Skype4B and many more options for your business. With decent pricing and plans for your business, MachCloud is a one size fits all for cloud providers. In addition to this, MachCloud offers Azure services, Dynamics 365 services, Microsoft Office 365 services and excellent customer support services that facilitate your business in cloud business growth.

Get your hands on MachCloud and experience the most streamline unified communication and SIP Trunk experience.

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Opportunities for a SIP Trunking Business Provider

In SIP Trunking
April 10, 2019
3 Min Read
O

SIP trunking business is in the norm these days. Businesses are opting towards unified communications and so SIP trunking business is quite promising.  There is so much to offer for a SIP Trunk reseller that it sometimes gets difficult to prioritize. You’ll want to provide the best service and establish reliable infrastructure but at the same time you would want to keep a check on the costs that you are going to offer to your customers. In today’s blogpost, we are going to enlist a few opportunities that SIP Trunk Resellers can take in order make maximum benefit and keep the customers happy.

Offer a Unified Communication Solution

Often cloud businesses approach SIP trunking business providers to cater their needs of a communication infrastructure. With the growing needs of businesses, a need for unified communications is also increasing. A SIP Trunk provider or a SIP reseller must provide everything related to communication to a business so the entrepreneurs themselves don’t have to struggle with the operational aspects of communications but give them comfort so they can utilize communication infrastructure to add value to their business. It is therefore essential to realize the needs of SIP trunking business clients and make sure you fulfill all their communication needs.

Focus on the residual Income

Whatever your upfront fee is going to be, the real value to your SIP trunking business comes from the residual income, which is what the customers pay you each month. The best way to take this opportunity and flourish your SIP business is by establishing a commission based reseller program in which people or small startups can sell the SIP trunking business services for you while you can easily collect revenue. This model is a sure win-win for every reseller’s business.

Consider Scalability to cater for business expansion

As a SIP Trunk Service Reseller, it is always advisable to cater for your clients’ business growing communication needs. When clients opt for a plan, they might switch to another plan after some time depending upon the expansion of their cloud business. Resellers who don’t take the business Growth factor into account end up losing their customers after a few years. For a long-term customer satisfaction, always consider the growing communication infrastructure needs of your clients and expand your SIP trunking business infrastructure accordingly.

MachCloud and SIP Trunk Reselling for your business

MachCloud is the best Communication delivery platform that you can get your hands on in Unified communications market. Featuring, PSTN, SIP Trunking, Hosted Voice, Microsoft Skype for Buisness and many other services like Office 365, Dynamics 365, Azure services; MachCloud is the most promising platform to take care of all your business communication needs.  It offers brilliant pricing plans like Office 365 Business Essentials, Office 365 Business Premium, the most popular Office 365 Enterprise E3 and Office 365 ProPlus.

With all these features available in best rates in market, it’s high time you should get your hands on MachCloud Control Panel to answer all your business communication needs.

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