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Seven benefits of integrating fixed and mobile telephony with Microsoft Teams

In Microsoft Teams
February 19, 2020
3 Min Read
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Mobile telephony with Microsoft Teams Integration

Fixed Mobile Conversion

In order not to be tied to a fixed workplace, companies are increasingly opting for mobile telephony and are therefore replacing fixed telephony. This improves the call pick up rate and employees can work at any location. Business communication is mainly handled via the mobile device of employees, unless a fixed device is needed for the reception or contact center. The technical solution can consist of the use of an app on the mobile device that takes care of the calling-out displaying the company’s fixed-line telephone number. Or a special SIM is used that redirects traffic through the company’s telephone exchange.

Key benefits

For many companies it is important that a fixed business phone number is used for business calls while the private mobile number can continue to be used by employees for private calls and WhatsApp. In addition, it is important to be able to see whether someone is busy on a mobile device and to have all the functionalities of fixed telephony available on the mobile device.

Fixed Mobile conversion with Microsoft Teams

With the introduction of calling in Microsoft Teams, a new and interesting variant for Mobile Conversion develops. Microsoft Teams uses a mobile app where the telephony traffic is transported via WiFi or 4G. Calls to a fixed business number can be picked up directly on the mobile handset and calls can be made with only the fixed business phone number visible to the person being called. Incoming calls are visible on both the mobile phone, the workplace (Teams app or Teams phone).

Why is the Microsoft Teams variant interesting for a Mobile Conversion scenario?

  1. The call pick up rate of employees is improved because people can always be reached by mobile and can be diverted to a central post when not answering;
  2. The Microsoft Teams app needs less battery charge of the mobile device compared to other call apps;
  3. The app functions well both inside with Wi-Fi and outside with 4G;
  4. The app uses both the device’s address book and the address book within Teams;
  5. It is not necessary to replace SIMs or port mobile numbers;
  6. The private mobile number is retained and for business use only a 4G or Wifi connection is required. It is not necessary to have a separate business SIM;
  7. Fixed telephony becomes part of Microsoft Teams so that there is one environment for communication and collaboration.

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An insight to employee experience with Microsoft Teams and MachCloud

How does MachCloud help with this?

Additional functions are required to fully benefit from Digital Communications feature on mobile devices. Microsoft Teams sends the direct personal number for outgoing calls. That is not always required. MachCloud ensures that the number of your choice is sent as CLI on an outgoing call, such as the main number of the company. In addition, MachCloud can ensure integration with the existing telephone exchange functionality to, for example, set call routes within and outside office hours. A single voicemail box is also provided. Microsoft Teams users can become part of a call group, which also includes employees with a contact center workplace, for example. And all this without the need to replace SIMs or change mobile contracts.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Contact us via www.machcloud.com or +31 88 622 4000.

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Digital Communication Tools & SIP Trunking for a Positive ROI in Hybrid Cloud | An insight

In SIP Trunking
December 10, 2019
3 Min Read
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Gone are the days when various digital communications tools were used for business communication purpose. Now is the time of Integrated systems and hybrid cloud approach where SIP Trunking and many other Digital communication approaches integrate to one digital communication system comprising of all the necessary digital communication tools in place.

With Hybrid cloud approach. Enterprises can streamline their digital communication solutions by utilizing a few functions from the cloud and keep the data and other proprietary stuff on-premises infrastructure. But, in reality, any enterprise would only accept a new system if it can deliver more with less. In business terms, a new system is only acceptable if the system results in a Positive ROI (Return on Investment). Let’s analyze the Return on Investment for a digital communication tools and techniques over a hybrid cloud deployment

Digital communication tools impact on Hybrid Cloud

With Unified digital communications, there are 8 cost factors:

  • IT Staff: with efficient digital communication tools, IT staff can be decreased. This reduces cost of IT staff
  • Data Centers: With a hybrid cloud deployment, the infrastructure costs are reduced.
  • Maintenance: since some of the functionalities are handled in the cloud, there is lesser maintenance than in an on-premises setup. So you save on this one too.
  • UCaaS Licenses: for licensing, its different for different provider, there are less chances of saving cost on this one in a hybrid deployment. (If you plan to shift to a cloud based UC Solution, you’ll save huge on licensing too)
  • Internal Network: The internal network of the company remains unchanged, so, this is a constant factor.
  • Network Access Bandwidth: This is something that changes with technology; however, you are going to get cheaper alternates to Internet access technology already in your company.
  • Endpoints: this remains constant as well.
  • Cloud Contract: this is an increased cost. The cost of service is offset by decrease of costs in other factors.

The overall costs of a hybrid cloud deployment with a standard digital communication solution define it is good to go. However, this is where SIP trunking comes into play. IF you add SIP Trunking to the equation, things get interesting. The initial setup costs on SIP Trunking may be added to the factors but it gets reduced with time. The best part is the overall communication costs for local and international clients are greatly reduced. This means you get more international clients without having to pay huge for the international calls.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud Cloud based SIP Trunking for a Smooth Business Communication

MachCloud is an industry-leading digital communications platform offering SIP Trunking services to Partners. With flexibility in migrations and on-demand number porting, you can offer unified solution for existing PBX equipment, contact center, Skype for Business, Cloud PBX and calling via Microsoft Teams. The SIP trunking based on MachCloud’s Service Management and Communications Delivery Platform is going to get your business going in a smooth direction.

Head over to MachCloud for a robust SIP Trunking platform, beneficial for your business with a positive ROI.

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Resell Calling in Teams with MachCloud | Resellers’ Gateway to Business Success

In Digital Communications
November 12, 2019
2 Min Read
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MachCloud’s White Label Calling in Teams Solution is here! Resellers, here’s your chance to raise the bar of your business and make use of benefits of Microsoft Teams. In the journey towards digital transformation and the uplifting of digital business communications , business are in search for profitable, cost-effective, flexible yet efficient digital business communications solutions that make them able to do more with less and provide more value out of their existing systems and processes.

Experts at MachCloud are well aware of the pain points of White labeled partners and so while offering Calling in Teams Solutions, all those pain points are addressed so that the Resellers can resell by staying ahead of the curve. MachCloud offers exciting business opportunities for Resellers offering digital business communications. But the cherry on top is MachCloud’s calling in Teams Solution. Let’s take a look into top 3 benefits of Microsoft Teams with Calling in Teams for White Labeled Partners:

  • Expand business revenue with profitable margins

MachCloud offers profitable margins. You can set your own margins and let the revenue stream flow smoothly. You are in control of the margins and so there is no intervention from MachCloud about margin setting.

  • Hassle-free Reselling with Reliable services

Calling in Teams service is reliable with the top-notch infrastructure deployed at the backend. So, Resellers don’t have to worry about the technicalities of communications proceedings or any call handling. White Labeled partners can resell these services in a hassle-free manner.

  • Your own brand name

MachCloud allows the resellers to provide the services under their own brand name. This makes you stay in control of the services you provide and give your customers a better collaboration experience and improve customer satisfaction at your end.

So, now you know it; Get on board with MachCloud and discover the potential of Reselling with MachCloud’s Calling via Teams Solutions. With flexibly and agility, MachCloud is the #1 choice for resellers in the market.

 

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SIP Trunking Checklist: 5 questions to ask before you plan to switch

In SIP Trunking
May 28, 2019
3 Min Read
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SIP trunking business is on the rise but there are a lot of things to consider before you make the decision of a major shift towards SIP trunking. Enterprises that have been using phone systems for the past 15 years need to switch to a SIP trunk in order to stay ahead of the curve. Not only, it is the requirement of the present and will be persisted in forte, it is also a Cost saving approach for the state-of-the-art unified communication needs. Here’s a checklist that’ll come in handy when you plan for a sip trunk deployment. Make sure you answer these questions and decide if your organization is ready for SIP trunking deployment.

  • Is there an On-Site PBX?

Getting hands on and used to SIP trunking gets easier once you come from an On-Site PBX background.  The initial SIP trunking setup requires a PBX service in which the PBX phone system is turned into a virtual PBX service.  So, in order to get hold to the idea of Trunks, you need to have an on-site PBX in place.

  • Are you bills unpredictable?

When using PBX with primary rate interface (PRI) lines, the overall increasing communication of business becomes expensive. If you even accommodate as little as 50 employees, chances are you’d already be paying hundreds of dollars for effective communication. There are hidden fees too and it adds up to the already expensive PRI lines.

With an SIP trunking solution, your costs will become predictable with unlimited calling channels.

  • Have you an idea about Call Capacity?

In essence, an on-site PBX with PRI lines setup hinders enters pruners to do business. It is because of the limited number of call handling capacity in parallel. Once you need to have more channels, you have to purchase them. This increases communication costs.

With a Virtual PBX SIP Trunking, this issue is resolved in a cost effective manner since there are unlimited channels of simultaneous calls. In fact purchasing new channels is cost-effective too.

  • Do you Know SIP Trunking details?

Before switching to SIP trunking, get to know the details of it. Learn what on-site and Cloud PBX deployment is. It will be beneficial for you if you look into more options like How to execute calling via Microsoft Teams and other unified communication solutions.

  • Do you know what to look for in a Provider?

The most important idea lies in the Provider. A provider is what can make or break your business communications. IT is necessary to have a provider that offers affordable rates, predictable bills, all time customer support and also offers reselling opportunities.

MachCloud is a service management and Communication delivery platform that offers the est. SIP trunking deployment in the market. With MachCloud, you can experience best in line unified communications solutions service with affordable rates and management opportunities. There is a unified control panel that offers unified invoice management in addition to other management capabilities. Apart from SIP trunking, MachCloud also offers Cloud PBX, calling via Microsoft Teams, Skype for business and many other UC solutions. The cost effectiveness of its solutions makes MachCloud a favorite Provider for Enterprise UC solutions.

Head over to MachCloud and enjoy best SIP trunking solutions for your business for a better Unified communications experience.

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