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Cloud Communication & Business Phone | The Base for Modern Workplace

In Digital Communications
July 28, 2021
3 Min Read
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Cloud communication has improved the way employees and customers communicate with one another. A Cloud communication platform is the key to manage and carry out all business communications. In the post-pandemic era, Cloud phone vendors have realized that these platforms need to be diverse enough to cater the modern business communication needs. In short, companies have now realized that these systems that host voice telephony and video conferencing services can be used as alternatives to traditional business phones.

Cloud-based Communications Systems Offer Office Phone Alternative

Back in 2020 during the outburst of the pandemic, there had been a sudden rise in work from home practice. In Europe, according to Eurostat, the highest rate was reported to be 25% in Finland followed by Luxembourg and Ireland (23% and 21.5% respectively). With this, employees had to keep the communication intact in order to keep the flow of work going. In this challenging situation, Cloud communications, with their offerings like video conferencing and telephony services, became the normal mode of communication and thus gained popularity all over the world. 

ALSO READ: DIGITAL OFFICE: THE FUTURE WORKPLACE IS ALREADY HERE

Say goodbye to traditional business phone

Cloud platforms have the tendency to replicate the existing phone systems. With platforms like Teams, the entire business communication can be managed under one dashboard. These systems have the potential to be available right from employees’ smartphones. So you can access your business phone wherever you are, whenever you want.

Take advantage of Managed services

Cloud-based communication platforms provide an integrated environment. There are a lot of managed services offered from providers’ end to companies migrating to cloud communication systems like dedicated network gateways, advanced encryption, a secure and resilient MPLS connection, end-to-end monitoring of connection quality, and protection of customer user IDs etc.

Easy billing and light on the budget

Unlike traditional phone systems in which you have to pay as a monthly subscriber, these platforms provide easy billing with pocket-friendly plans. The pay-as-you-go model in cloud computing is successful for cloud communications too. 

ALSO READ: EXCITING UNIFIED COMMUNICATIONS BENEFITS TO WORKPLACES

Digital communications are the future of business communication

In the post pandemic world, we are witnessing the early stages of a modern and digital workplace. There is a lot more to discover with proper work from home policies where cloud combinations hold prime importance. Solution Providers are more focused on areas like Artificial intelligence and machine learning for better and improved technical features like live translations, automatic call summaries, facial and voice recognition, etc. In the modern workplace, next-level cloud communications play a huge role.

MachCloud Cloud Communication System – The Platform of The Future

MachCloud is a cloud communication platform that offers multiple ways to set up modern Business phone systems for streamlined communication. The platform offers Microsoft Teams, Virtual Private Server, Windows Virtual Desktop, Cloud PBX, SIP Trunk, and much more. 

Stay ahead of the curve and opt for MachCloud services for smooth and hassle-free communication.

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4 Compelling reasons to adopt unified communications in the cloud business

In Unified Communications
August 13, 2020
3 Min Read
4

Modern Unified communications is a way to streamline core business operations and increase productivity. With a state-of-the-art business phone in place, your employees can collaborate better and manage project communication much more eloquently via email, chat, phone, text, voicemail, audio conferencing and video conferencing. Having the right Unified communication setup lets you have an improved relationship with your customers too.

What are the few UC Solution options?

Modern born-in-the cloud PBXs are best to opt-in to a business. There are options to go for a SIP Trunking solution or a Hosted PBX system. In addition to this, Microsoft Teams is also a lucrative and emerging unified communication trend that satisfies most businesses’ communication needs. It offers Direct routing capabilities in which you can experience Teams Calls via your existing PBX.

What are the Major benefits of unified communications?

Apart from better collaboration, Unified communications provide many other benefits. Let’s have a look:

  • Top-notch infrastructure

With cloud communications, you get top-notch infrastructure at your hands to carry out inbound and outbound calls within your office. Cloud communications also provide geo-redundancy which inherently provides your business communication structure, resiliency against any disaster, or more specifically against a pandemic.

  • Improved business flows

Well-crafted unified communication solutions of today are designed to keep People’s communication in mind. Either they are your customers or employees; you’ll have to deal with people at the end of the day. With improved people communication your business processes eventually improve that gives you all the productivity needed for a growing business.

  • Reduced Shadow IT effects

In modern workspaces, it is getting difficult to combat the effects of Shadow IT. With a centralized cloud communication solution, you can stop shadow IT in its tracks. This keeps cyber criminals at a bay.

  • Better customer experience

Once you’re internal and external comm channels are better connected, you get faster response time. This makes things easier for the sales team or the customer support people to tackle customer things. 

Also read: A GUIDE TO DEPLOY MICROSOFT TEAMS DIRECT ROUTING

MachCloud takes your business to the next level

With MachCloud, your organization can get a modern communication system within no time. MachCloud provides best-in-line solutions for business communication. With services like Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, and Calling in Teams, MachCloud stands out from others. The Calling in Teams Solution can be obtained via MachCloud Solution for Microsoft Teams Solutions. In addition to this, there is a MachCloud Voice solution for better Calling options.

Keep your business communication updated with the latest MachCloud offerings and take your business phone to the next level.

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Work from home simplified with Unified Communications

In Business Communication, Digital Communications, UC, UDCaaS, Unified Communications
June 4, 2020
3 Min Read
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Ever since Work from home has gained popularity, companies are looking for ways and tools to manage remote employees. In reality, it is very difficult to manage a large group of employees working remotely. However, in modern times, home working is made easy with unified communications. Here are a few things you need to keep things under control and make the work from home experience smooth and enjoyable for both the employees and the managers.

Collaboration is the key

With employees scattered at different parts of the city and working from home, you need to keep up the spirit of Office collaboration. Unified communication tools provide the necessary collaboration on sharing information, documents, and project files. Each business must be geared up with tools needed to enhance and promote collaboration.

Get one step ahead from just chat and calls

Businesses that had already invested in cloud communications or Unified communications are reaping the benefits now better than others in the market. With the right tools in place, you give that extra edge to your normal business communication that keeps the flow and prevents it from drying up. For digital collaboration, you must keep your systems updated with the minimum requirements for VoIP communication, video collaboration, virtual meetings, simple IM, chats, calls, the latest call recording systems, best inline notification mechanism, and much more.

Make your Employees feel connected

The bottom line is: While working from home, break the ice with all employees at least once every day. While you keep them engaged, they’ll start enjoying working from home and still stay productive. Since the Digital workplace is different from the usual workplace of brick and mortar, chances are that the employees soon get bored. To keep them feel connected, a state-of-the-art collaboration platform is needed where they do not feel being out-of-work.

Related: Will the legalization of “work from home” benefit the economy?

MachCloud offers robust Unified Communications Solutions

MachCloud is a Unified communication solutions provider that fits your business. With the flexibility in plans and pricing offered by the platform, there is something for every type of business for MachCloud. With MachCloud Digital Communication solutions, work from home becomes easy and exciting along with managing remote working employees. MachCloud brings more bangs for the bucks for your business with its cloud-based digital communication solutions like MachCloud Solution for Microsoft Teams®; Microsoft Teams powered Calling in Teams solutions, Teams Direct Routing, Cloud PBX, MachCloud, Microsoft 365 and many other migration services via a robust Control Panel.

Get on board with MachCloud digital communication solutions and take your business collaboration to the next level.

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Planning for Skype to Teams migration? Here’s the guide

In Business Communication
April 9, 2020
3 Min Read
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Many companies are still waiting for the deadline defines for Skype to Teams migration to approach. While it may feel tempting to wait till the end and act promptly, while the announcement is about to be made that Microsoft Teams replaces Skype for Business, it is never a good idea from business strategic management perspective. If you still haven’t performed the Skype to Teams migration, here are 5 major tips to ease your process of Skype to Teams Migration:

  1. Go for Automated Up gradation

Organizations that are small and not equipped with hybrid or on-premises setup are favored by Microsoft. Microsoft offers those organizations automated up gradations for Office 365 tenant. This is particularly fruitful since SMEs don’t necessarily have a lot of IT experts on board.

  1. Focus on the Team

In order to perform Skype to Teams migration, the rollout Team at your end would have to be extended beyond just IT personnel and include stakeholders and executive sponsor that keep track of the training and rollout milestones.

  1. There are built-in upgrade options

The fact is: “Microsoft Teams comes with built-in upgrade options and interoperability”. This is for every business whether utilizing Skype for Business Server on-premises, Skype for Business Online, a hybrid configuration, or even companies having an enterprise voice plan.

  1. Choose an upgrade path

There are two modes for up gradation: Islands mode, Skype for Business with Teams Collab” mode and Teams only mode.

  • Islands mode: In this mode, you get the option of overlapping capabilities while you phase in the new features and eventually phase out Skype for Business features that your users and clients are so used to working with.
  • Skype for Business with Teams Collab mode: This is called the “meeting first approach” in which you are free to select the chosen capabilities.
  • Teams only mode: In this mode, all your calls are managed via Teams. In addition to this, your PSTN is configured well with Direct Routing.

  1. Discover your mode

Out of the many modes Microsoft Provides, there is an option to mix and match.

Either you can set a mode organization-wide or set it for specific users. This can be set in the Teams Admin Center. In this way, you can work with overlapping capabilities for a subset of users within the organization, while employing Teams only for the rest of the organization. So make the move before Microsoft Teams replaces Skype for business.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the one-stop cloud communication platform for your business

MachCloud is an all-in-one digital communication platform that has the potential to take your business communication to the next level. With Microsoft Teams Direct Routing, MachCloud offers easy Calling via Teams with your existing PBX without the need of a SCB. With MachCloud, you can get pocket friendly calling plans that are suitable for every business. Solutions like MachCloud Solution for Microsoft Teams and MachCloud make MachCloud a favorite Cloud communications provider in the industry.

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