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How Voice and Video Calling benefits modern Business Communication

In Business Communication
January 28, 2022
3 Min Read
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Ever since the advent of cloud businesses have shifted their common and day to day operations to cloud based or Hosted systems. For example, companies have opted for financial software hosted in the cloud for better reliability and availability. Similarly, organizations ranging from SMEs to Enterprises have taken one leap forward in the business communication domain with deploying Voice calling as a business communication tool.

Why is Voice and Video Calling gaining popularity?

Voice calling has been a major mode of business communication. Video calling has been introduced as a new mode for meetings amongst groups or individuals located geographically apart. One reason for voice and video calls gaining popularity is that remote working is becoming a norm. In addition to that, cloud-based Voice and Video Calling provides the best inline experience in a cost-effective manner.

Top business benefits of Modern cloud-based calling 

  • Hassle free setup

With Cloud-based Voice calling, the setup has become hassle free. Unlike traditional setups, there is No clutter of wires for setup. Cloud based setups are quick and provisioning is easy.

  • Reliable connection

Unlike traditional business phones, cloud-based phones provide faster connections and reliable phone communication. With cloud, the number of dropped calls are almost reduced to zero. 

  • Quality service

Cloud based vendors offering Cloud Voice solutions promise high quality calling experience. There is less jitter and reduced latency so the calls are not affected by these issues.

  • Improved productivity 

Businesses opting for cloud-based setups are experiencing better productivity. With Cloud Voice, the employees can work on-the-go. Making them more productive and beneficial to the business. Modern collaboration requires less time to spend on tools since they are easy to handle. This also improves productivity.

  • Better flexibility

Whether you wish to scale up your business or scale down, cloud-based Voice solutions have got you covered. As your number of employees increase, your cloud voice solutions can be scaled up as per your needs.

ALSO READ: HOW TO ENSURE CLOUD SECURITY IN A REMOTE WORKING BUSINESS?

MachCloud offers modern Voice Calling Options for Businesses 

MachCloud is a next-gen Cloud Telephony provider. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for WebEx, Voice for Zoom, and Cloud Voice.

With a MachCloud setup, you can stay ahead of the curve with the latest infrastructure and technology. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup provisioning and management.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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How to ensure cloud security in a Remote Working business?

In Business Communication, Technology
January 6, 2022
3 Min Read
H

Remote working has been the norm in the IT industry for a while now. However, it gained popularity around the world since the Covid-19 pandemic in 2020. During this time, most companies adopted a remote working approach with a work-from-home policy. In the IT market, remote working, or hiring remote resources has been a practice since almost a decade.  With the increase in adoption of such policies, there has been a sudden rise in cybersecurity issues. Cyber threats lure around the internet and wherever there are any vulnerabilities, the hacktivists attack the target as soon as possible.

What are Remote working issues of today?

During the 2020 pandemic, there were many incidents reported from various organizations about cybersecurity issues like zoom bombing, video conferencing attacks, and many other like Microsoft Azure AD attacks.

The 4 Steps to Overcome Remote Working Security Issues

Whether your cloud business is a remote working based business or not, you need to keep your employees and yourself safe from modern cyberattacks. Here are popular tips to overcome Remote Working Security issues:

Invest in “Zero Trust” Security

Zero Trust security means trusting no one with confidential information. At the core of this approach is the Multi Factor Authentication mechanism. With this, employees can prove their identity and you can make sure the information you are sending is actually reaching the employee and not any hacktivist. 

Get Services from Pen testers

Penetration testing is an activity where white hat hackers penetrate into the system in order to find the possible vulnerabilities that exist. Thus, they figure out the maximum possible areas from where the systems can be attacked. This means maybe a firewall malfunctioned, or not configured properly, there are a few open backdoors open from the last attack etc.

Train your Employees

This is the prime step that should be taken by all companies who have remote workers in their organizations. Phishing is still considered as the most common threat. Hacktivists try to trick employees into clicking malicious links that they receive in emails or download attachments that are actually malicious .exe files. 

Ensure an organization-wide Security policy

A Cybersecurity policy is important for every company of today. Employees must adhere to a cybersecurity policy. A security policy must contain the best in line security methods to be deployed across the organization. 

ALSO READ: HOW RELIABLE VOICE CALLING SOLUTIONS BENEFIT MODERN BUSINESSES

MachCloud – the all-in-one secured communication platform

Remote working requires frequent communication between employees. This is where MachCloud facilitates modern businesses. Businesses of today are in need of secured and reliable communication channels. Cloud based communication platforms like MachCloud deliver services like Cloud PBX, SIP Trunking. MachCloud is a secured platform with the best-in-line security mechanisms deployed to keep the business communication safe from wrong hands

Get on with MachCloud and enjoy a reliable cloud-based business communication experience.

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How Reliable Voice Calling Solutions benefit modern businesses

In Business Communication
December 23, 2021
3 Min Read
H

Cloud Voice solutions are very beneficial for modern businesses. Businesses need a standard Cloud Calling Solution to carry out everyday business interactions between employees and customers. The traditional business Phone is now replaced with Cloud Phone systems with a wide variety of options. Businesses need a reliable voice calling solution in order to stay on top of the curve because “Communication is the key to business success”. Here are five reasons Why Businesses Need Reliable Voice Calling Solutions:

  1. Quick setup and reduced costs

Cloud Voice Solutions are easily set up and can be fixed quickly. As compared to a traditional phone system, the Cloud Phone systems are less complicated and require less infrastructure. It is because the infrastructure required for Cloud Systems is there with the vendors and is Managed. Thus, no special equipment is needed in order to set up such a Calling solution in a cost-effective manner.

  1. High Quality Services

Cloud based solutions provide High-quality Services. This is true for Cloud businesses offering cloud-based hosted services and also for Cloud Voice solutions. The high-definition codecs provide excellent call quality and an improved networking experience. This makes cloud solutions more effective than landline networks.

  1. Easy scalability

With cloud-based solutions, it is always a plus that you can add as many phone lines as per your requirement at any point of time in your cloud business. All you need to do is inform your vendor and you are all set. With cloud Voice solution, another benefit is that you can scale up or down as per your business requirement. 

  1. Remote connectivity

With the advent of remote working policies being forced on almost all organizations in the world due to the 2020 pandemic, companies are being more convinced that remote connectivity between employees and customers is what keeps businesses alive in hard times. Cloud Voice solutions provide just that and also cater to all the remote working tools required for a smooth remote working experience.

  1. Advanced Features

Modern Cloud Calling solutions are equipped with AI-based features like AI-based Voice assistants, Smart cameras that focus on the speaker in a video conference, AI-based apps that take speaker notes, etc. All these features and more advanced ones are being introduced with Cloud-based VoIP solutions.

ALSO READ: ENTERPRISE SIP TRUNKING: A BASIC GUIDE

MachCloud – the all-in-one Cloud Calling Solution to streamline your business Phone

MachCloud offers cloud calling solutions like SIP Trunking, Cloud PBX, Direct Routing with Teams, Cloud Voice for Zoom and other tools assisting remote working like Virtual Private Server, Windows Virtual Desktop and many more. With easy billing and reporting options, MachCloud provides a streamlined way of carrying out Business Phone operations.

Get on with MachCloud and select the cloud Voice solution that best suits your cloud business.

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Can you just do the voice call on Zoom?

In Business Communication, Digital Communications, FAQ, Unified Communications, VOIP
December 13, 2021
1 Min Read
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Yes, there is a way to join a call only in audio mode. This way, you can use a landline or a mobile phone to join a Zoom meeting. There are two scenarios to join a Zoom meeting in audio-only mode. First, you are the host and wish to invite participants to a meeting with only their audio input. Secondly, you are a participant and wish to join a meeting only with your audio.

To start a Zoom meeting as a Host, you have to make it an Audio only meeting. While creating the meeting, you have to set the audio options to “Telephone and Computer Audio.”

MachCloud offers Voice for Zoom. The Pay-as-you-go model makes it a pocket-friendly solution for your organization. The initial starter package already includes a Cloud PBX offering. You can have a connected, reliable and secure Cloud Phone with your current phone numbers.

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Why should you Switch to a Cloud-Based Phone System?

In Business Communication, Digital Communications
December 3, 2021
3 Min Read
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Deploying a Cloud-based phone system is a reliable solution in the modern era. Businesses today are looking for ways to upgrade their infrastructure and keep it up to date with modern times. However, a traditional telephone system is costly due to higher setup and hardware costs, in addition to the recurring maintenance costs. A cloud-based phone system, on the other hand, has several benefits like hassle-free setup, cost-effectiveness, etc. Let’s have a look:

  • Cloud Phone is Cost-Effective

One major reason that attracts companies towards Cloud-based phone systems is the cost-effectiveness. There is less management cost, less setup, and maintenance cost, and less expensive overall.

  • Cloud Phone is fully integrated

Integrating a company’s cloud phone system with its apps highly increases the company’s efficiency. Business tools that are hosted in the cloud are easy to deploy and let employees and customers stay connected. With cloud phones, there is email, IM, Videoconferencing, and CRM tools all in one place.

  • It’s Easy to Use

With an integrated environment, Cloud Phone is easy to use. Cloud-based phone systems allow their users to log in from anywhere, thus there is no need to call explicitly from the office desk. Your employees can make business calls on the go.

  • Cloud-based phone system offers Flexibility to Scale

Businesses often need to scale up or down. With a cloud phone, businesses can increase their Phone channels/ lines as per the requirement or even decrease them if needed. So, you can add as many extensions as they are needed. To deactivate a few extensions, you simply need to call the vendor and that’s done.

  • Business Continuity

Cloud-based phone systems come in handy in case of a calamity. Since the servers are located at different geographical locations, if the area of your office space is hit by a storm or a hurricane, the business communication can still function well even if the workspace is not in an operational state.

  • Better Customer service

With CRM tools integrated, Cloud computing is a handy approach towards improved customer service and complaint management. Virtual Receptionist (VR) or Auto Attendant features are there to stay connected with your coaster 24/7.

ALSO READ: MODERN MICROSOFT TEAMS TOOLS FOR REMOTE WORKING EXPERIENCE

MachCloud helps providers with a hassle-free Cloud Telephony setup 

MachCloud is a next-gen Cloud Telephony provider. With a MachCloud setup, you can stay abreast of the latest infrastructure and technology without having to worry about the maintenance or updating of the hardware. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup and troubleshooting. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for Web-Ex, Voice for Zoom, and Cloud Voice.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Modern Microsoft Teams tools for remote working experience

In Business Communication, Digital Communications, Microsoft Teams
November 23, 2021
3 Min Read
M

In business, the 2020 pandemic has given rise to one thing: employees remote working setups. Indeed, there are many remote working advantages but as remote working is becoming the new norm, there is a new term being coined: The Hybrid mode.

Hybrid is a new way forward where employees are not bound to work within the walls of an office.

Physical office spaces are designed for all

The physical workspaces have to be equipped for an in-line hybrid experience.  Intelligent cameras are one way to provide a decent meeting experience when working in hybrid mode i.e. the presenters are in the office and the audiences are attending the meeting remotely.

AI-powered active speaker tracking

Intelligent Cameras are equipped with AI-powered tools where the camera is able to focus on the person speaking from within the room and also be able to zoom in.  The AI features also include gesture movement and facial recognition.

Locate and reserve flexible workspaces with Hot Desking

Hot Desking experience lets you and your coworker’s reserve flexible workspaces within the office. You can book a space from the device via the Microsoft Teams app and get hands-on personal Teams chats, calendars, meetings, and a lot more. The hot desking experience lets the users use the Teams displays as a second screen. 

Modern tools to make Hybrid meetings as effective as an in-person meeting

Teams provide a way to conduct meetings in hybrid mode as they are being carried out in person. Tools like Cameo will let you seamlessly integrate Teams Camera feed into a presentation and provide the option to customize the way you wish to present.  The Cameo feature will be rolled out in the first quarter of 2022.

Microsoft Teams makes Hybrid work easy to execute

Remote working is one thing and in-person work is another. Indeed, Hybrid work is hard where we have to merge the best of both worlds. This is where Microsoft Teams play its part. With Teams, the major hurdles of remote and hybrid working are diminished.

ALSO READ: DISCOVER NEXT-LEVEL CALLING IN MICROSOFT TEAMS FOR BUSINESS

MachCloud lets you enjoy Teams Direct Routing with for best-in-line hybrid working

MachCloud offers Microsoft Teams calling plans to help companies work in hybrid mode. With a Teams platform deployed within the organization, Employees can simply set up their smartphones with the Teams app and work remotely as well as in person when needed. Teams Direct Routing provides Integrated Microsoft management, Optimized Voice quality, easy migrations and easy scalability. 

Get in touch with a MachCloud expert and get your office equipped with Teams Direct Routing for a great hybrid experience.

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What happens to my existing business phone numbers if I switch?

In Business Communication, Digital Communications, FAQ
November 15, 2021
1 Min Read
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When you are shifting to a new telecom provider, you can keep your phone number. As long as the business’s geographical area remains unchanged, it is guaranteed that the company can keep the existing phone number even if switching to a new service provider. The process is termed as porting.  The Federal Communications Commission governs porting rules. Companies, however, are permitted to charge you for the number being ported. For successful porting, you need to have your customer service record (CSR). After this, the onboarding team will be responsible to cater all the queries related to the porting process.

MachCloud is an all-in-one Cloud telephony provider that makes you meet your business needs with ease. MachCloud experts are there to guide you for the solution that is best suited for your business type. If you wish to get an SIP Trunking setup or even a Cloud PBX solution with Microsoft Teams Direct Routing, MachCloud has got you covered.

Have questions? Speak to our expert today. 

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Discover Next-level Calling in Microsoft Teams for Business

In Business Communication, Digital Communications
November 4, 2021
3 Min Read
D

The hype Microsoft Teams Online has created in the bigger picture of Cloud telephony is exceptional. Microsoft Teams has given a new dimension to meetings with Microsoft Meet. If your organization is still not on Microsoft Teams yet, you can check out the look and feel of it since you can join Microsoft Teams meetings as a guest. 

There’s so much with Microsoft Teams, like you can keep all of the activities under one tab with an organized Activity feed, it’s efficient for a Hybrid environment to work and its secure Login takes care of user privacy. Let’s talk about the 7 reasons why your organization needs Microsoft Teams to thrive in the future of cloud communication.

Top 7 benefits of Microsoft Teams for Your Organization

  • Teams Provide a hub for teamwork

Microsoft Teams offers easy collaboration within your team with features like Call, Chat , Collaborate and Phone calling.

  • Teams Video calling is a life saver during remote working

While remote working, there is a need for next level collaboration. Teams provide that environment that keeps you connected with your coworker. The Video calling feature allows for hundreds of users in the meeting.

  • Planner App lets Teams user stay organized

Teams offers a Planner app that lets you integrate your favorite productivity apps. This way, you can get all the tools you need in one place. Goodbye toggling between apps.

  • Less email hassles

Teams provide easy file sharing on differ channels and chats. So, there is less hassle when managing emails. You don’t want to be involved in threads that aren’t meant for you with Teams.

  • Improved Employee productivity 

Teams provide easy working in a hybrid environment. Even if the employee isn’t on the desk, he or she is available via the Teams App. So, employees can be working from anywhere, which practically improves their productivity levels. Teams provide easy calling on- the – go!

  • Not limited by Hardware or Software

The best thing about Teams is that it can be integrated into your existing PBX solution. There is no special hardware required. All you need is a Teams app and the licenses. You are good to go on your existing infrastructure

  • Easy meeting scheduling

Microsoft Teams provides easy syncing of calendars and meetings. It is equipped with all the many tools you need for calendar syncing and discussing meeting agendas, uploading and sharing documents and carrying out the meeting in an online mode.

MachCloud Offers Easy Calling in Microsoft Teams Solutions

Microsoft Teams is a complete Cloud Calling system. MachCloud offers Teams Voice solutions that are end-to-end managed services for Calling in Microsoft Teams. With MachCloud, you can enjoy calling to anyone in the world, cost-effective international calling plans, Teams Voice failover service availability, and a fully encrypted Voice solution to protect your privacy.

Get on with MachCloud and deploy a seamless Microsoft Teams solution for a next-gen cloud calling experience. 

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Remote Working – The new Norm in the POST COVID era

In Business Communication
August 9, 2021
3 Min Read
R

Remote working has been around for a while in the IT industry, but no one could have imagined in the year 2019 that the following year will enforce remote working to all types of businesses. Ever since Microsoft Teams surged up in popularity during the pandemic in 2020, businesses are trying to opt for Teams and similar other Cloud telephony systems which can help them function properly since work from home is the new norm. As we move ahead in the Post Covid era, CEOs and managers all over the world are looking for ways to keep the remote working experiences smooth and easy-going.

The Importance of Voice in the Remote Working Era

Many countries in Europe are striving towards normalizing remote working in the legislation. That being said, the effectiveness of the business depends on communication. Meetings, discussions, brainstorming sessions, you name it. Thus, the importance of clear communication is inevitable, and a good Digital Communication platform is all you need for it.

Cloud Voice is the new Norm

Speaking of Cloud, it is the backbone of today’s business much like the Internet was until a few years ago. The internet is the gateway to cloud and digital communications. Modern companies are aware that making the shift to the cloud is the only way for a sustainable future. Thus, the adoption of Digital Communication platforms is widespread.

Say goodbye to Bottle Necks

Gone are the days when digital communication was full of jitters and lags. Thanks to the Cloud, there are no connection bottlenecks. May it be Video meetings or Cloud Calling; the conversation is streamlined effectively. 

ALSO READ: HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

Microsoft Teams has got you covered

Microsoft Teams has gained popularity over the years. With Skype for Business now dead, Teams is the new mode of digital communication for Microsoft users. Teams is an all-in-one digital communication platform with the best in-line security and privacy regulations in place. Microsoft Teams is best used in academic institutes for remote learning, small businesses for remote working employees and enterprises for telephony and to hold meetings across the continent and even the globe. 

MachCloud is your one window to a Cloud-based Telephony future

MachCloud offers many types of Cloud Voice products including Voice for Microsoft Teams solutions, SIP Trunking, Cloud PBX, and many others. The Digital Communication platform provides Next-Generation Cloud Voice Solutions to enterprises and SMEs alike. So, whether you are planning to deploy Teams, Zoom, or any other cloud telephony service, MachCloud has got you covered.

Check out MachCloud products and make the shift to a Cloud-based digital communication platform like MachCloud.

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All you Need to Know for effective Microsoft Teams Migration

In Business Communication, Microsoft Teams
July 19, 2021
3 Min Read
A

Many users plan their migration from Skype to Teams. If you haven’t marked your calendars already, 31st July is the date when Skype for Business is officially retiring.

Migrating data and contacts to the new environment, Microsoft Teams, is a sensitive task. You need to be equipped with all the knowledge for Microsoft Teams migrations and deployment. A Microsoft Teams implementation checklist comes in handy while you are planning to migrate.

Why should I migrate to Teams anyway?

Microsoft Teams extends the capabilities offered by Skype for Business. So, with Microsoft Teams, you are all set to experience file storage, video meetings, chat, voice calling, app integrations and much more under a unified platform. Here are the top 5 things you need to know before you migrate to Teams.

  • MachCloud Operation Teams assistance on Onboarding and Deployment Phases

The operations team is available for any assistance 24×7 to support your needs. The migration must be done in phases and at any point, if you need assistance, MachCloud operations Team is ready to the rescue!

  • Know the size and location of your Team

Microsoft Teams migration largely depends on the size of the company. Size and geographical locations are important topics, especially if you have geographical separated organizations and employees in different timezones

  • Get a solution to Streamline Enterprise Team Operations

Use MachCloud professional team to get down to the nitty-gritty, they will come up with a plan that is best for your organization’s Skype to Microsoft Teams Migration. 

  • Know how to measure the effectiveness

In order to avail the maximum potential from Teams, you must know how effective it is in the organization. Tools like Teams Admin Center, Power BI templates and Call Quality Dashboard are there to help improve operations.

  • Forecast the costs

Teams Migrations require costs both from external and internal. However, In the long run, Teams will help save money for the entire business communication infrastructure. The internal efforts will be the costs of paramount importance and should definitely be on your Microsoft Teams implementation checklist. Another cost is a Microsoft 365 license depending upon the size of the company.

RELATED: SKYPE FOR BUSINESS ONLINE RETIRES | MICROSOFT TEAMS IS THE NEW NORM

MachCloud offers best-in-line Skype to Teams Migration Services

MachCloud is an all-in-one unified business communication platform and provides Professional Services. It streamlines Teams migrations with its Skype to Teams migration services. From pre-migration check to on-boarding, MachCloud experts provide assistance on every phase of Teams Migration. The entire process is smooth and streamlined based on fixed-price project offering.

So, head up your organization’s entire business communication with the most modern tools with MachCloud. 

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