Communication Delivery Platform

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Work from home simplified with Unified Communications

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Ever since Work from home has gained popularity, companies are looking for ways and tools to manage remote employees. In reality, it is very difficult to manage a large group of employees working remotely. However, in modern times, home working is made easy with unified communications. Here are a few things you need to keep things under control and make the work from home experience smooth and enjoyable for both the employees and the managers.

Collaboration is the key

With employees scattered at different parts of the city and working from home, you need to keep up the spirit of Office collaboration. Unified communication tools provide the necessary collaboration on sharing information, documents, and project files. Each business must be geared up with tools needed to enhance and promote collaboration.

Get one step ahead from just chat and calls

Businesses that had already invested in cloud communications or Unified communications are reaping the benefits now better than others in the market. With the right tools in place, you give that extra edge to your normal business communication that keeps the flow and prevents it from drying up. For digital collaboration, you must keep your systems updated with the minimum requirements for VoIP communication, video collaboration, virtual meetings, simple IM, chats, calls, the latest call recording systems, best inline notification mechanism, and much more.

Make your Employees feel connected

The bottom line is: While working from home, break the ice with all employees at least once every day. While you keep them engaged, they’ll start enjoying working from home and still stay productive. Since the Digital workplace is different from the usual workplace of brick and mortar, chances are that the employees soon get bored. To keep them feel connected, a state-of-the-art collaboration platform is needed where they do not feel being out-of-work.

Related: Will the legalization of “work from home” benefit the economy?

MachCloud offers robust Unified Communications Solutions

MachCloud is a Unified communication solutions provider that fits your business. With the flexibility in plans and pricing offered by the platform, there is something for every type of business for MachCloud. With MachCloud Digital Communication solutions, work from home becomes easy and exciting along with managing remote working employees. MachCloud brings more bangs for the bucks for your business with its cloud-based digital communication solutions like MachTeams®; Microsoft Teams powered Calling in Teams solutions, Teams Direct Routing, Cloud PBX, MachVoice, Microsoft 365 and many other migration services via a robust Control Panel.

Get on board with MachCloud digital communication solutions and take your business collaboration to the next level.

3 Popular Digital Communication Trends of 2020 from MachCloud Experts

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Communication trends 2020 are in demand since the cloud communication needs of the business emerge. In this era, there is no room for miscommunication, bad interpretation of messages, or sending the wrong information to any customer or colleague. This is the time of fast information communication with the right people at the right time with no delays or jitters.

UC Trends 2020 – Industry Analysis from MachCloud

Either it is normal workplace communication or customer management, cloud business phone is essential to be adopted in this era. We present you the much in-demand communication trends 2020 to give you an insight from our experts on what is latest on digital business communication trends in the workplace along-with marketing communication trends of today.

  • Trend # 1: Mobile communication due to changing demographics of the workplace

Workplace demographics are changing and this brings a major shift in business communication trends too. Today, the employees feel more productive and efficient while working from anywhere. Since the phone isn’t tied to the lines and wires, employees also prefer to work freely and not tied to the workplace of brick and mortar. So, Mobile communication is on the go. Work communication is taken one step further to the cloud.

ALSO READ: Securing your SBC Microsoft Teams Direct Routing Effectively

  • Trend # 2: Increased authenticity to combat security risks

With increased communication, we have seen increased VoIP attacks and better security needs for companies which are primarily dependent on communication devices and tools for their business operations. So a cloud business phone system equipped with the latest Cybersecurity tools is the most in-demand trend of today.

  • Trend # 3: Data-driven decision making approach

Data is the new oil, they say. Companies equipped with better data-processing approaches and who go for data-driven decision making approaches stay ahead of the curve. With emerging technologies, new data-gathering and analytics functions that have given raise to new marketing communication trends. These functions are able to monitor, manage and plan communications campaigns of businesses.

ALSO READ: Prevent security risks in telephone conversations

MachCloud – The one stop platform for the latest communication business needs

MachCloud is an integrated communication platform that fits the business needs of today. Equipped with best in line tools for smooth flow of communication, MachCloud is a gateway to your business communication. Services like MachVoice with flexible call plans and fewer complexities, secure and reliable PBX functionalities, Office 365 reselling, SIP trunking and many others are offered by the platform. It caters for all the needs of a modern day business communication.

Get started with MachCloud for an easy provision of cloud business phone for a successful business operation.

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How Modern Digital Communications Can Open Up Significant New Opportunities for Resellers

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You plan to provide best-in-line Digital Communication to businesses opting for a secure digital transformation. Great!

You are doing business in the right direction because businesses are shifting to as-a-service model. And so, Unified Digital Communication as a Service (UDCaaS) is also a promising approach in the field of Unified communications pertaining to the increasing Unified Communication (UC) needs in the future. The term “Unified communications” is popular in every business these days.  For enterprises, it has become a necessity. Given the enormous amount of information exchange through multiple communications in an enterprise, the need for unified communication for enterprises is increasing every year. Communication channels like email, video conference call and many more are managed centrally using unified communications solutions. Reselling model that enables offering UC business infrastructure is much in demand in market. It would be great to have a bunch of essentials for this business to flourish: like a partner providing customer-engagement, UDCaaS-style capabilities, high bandwidth, performance, significant reductions in call costs with little to no CAPEX, streamlined business processes with conferencing, collaboration, messaging and presence capabilities, to the point where you can go for advanced applications like Contact Centre as a Service (CCaaS).

What if you find a Provider who ACTUALLY provides all these needs – the collab tools required for better streamline business ops, efficient customer-engagement, reduced calls and least CAPEX, efficient Cloud PBX migrations and provides you flexibility to scale the business too.  Many resellers and telecom companies have now found the business opportunities that lie within secure Unified Digital Communication and even ahead of it. The need for an UDCaaS provider is real.

MachCloud facilitates Cloud Providers with all the answers needed for a successful and promising communication infrastructure for a sustainable business.

What resellers want from their Digital Communications Provider?

Resellers are always in search for ways to increase revenue and make more profit with their own margins. Naturally, they are in search for novel approaches of reselling models and a good combination of features that a Provider facilitates them with. In other words, it is only what the provider offers that can make a difference in Reselling outcomes for the Resellers’ business. Here are a few factors that enable Resellers to earn more form their offerings and stay best-in-line in the market.

  • Proficient technical skills: A key concern remains whether Providers have the skills or the bandwidth to build out their portfolio, with many questioning whether they are ready to embrace higher value service opportunities such as UDCaaS, Security, SD-WAN or CCaaS.
  • Best-in-line Technology Services Distributor: a specialist Technology Services Distributor can equip channel sales partners with a much broader portfolio of skills, technologies and expertise, allowing them to target far more complex and higher value UC and cloud business opportunities, safe in the knowledge that they always have access to best practice solutions from pre-vetted supplier partners.
  • Disaster recovery solutions: Overcoming uncertainty will be critical for channel sales partners in 2020, indeed for those channel sales partners that can serve as a trusted advisor and help organizations navigate their more complex cloud choices there’s a real opportunity to build lasting business partnerships with strong repeat revenues.
  • More choices on offers: The shift to UC-as-a-Service will also help channel partners to target and acquire more spend from their end-user customers. With more choice on offer, organizations will become involved in more constructive discussions, and get to work with a partner that can actually bring them the optimum solutions from the potentially hundreds of different UC and cloud technologies that are available
  • Faster time to value: resellers can take advantage of the relatively short sales cycle enabled by UDCaaS, and they can also leverage their in-depth knowledge of the customer’s business to only recommend solutions that are applicable to address evolving requirements.
  • Better management: With so many complex services being offered to customers, a decent management portal is direly needed for a unified management experience at the resellers’ end. Not only this saves time in keeping up with tasks and customers, such a portal is needed to gain better insights on customers’ needs and in this way the resellers can increase the service requirements before the customers actually demand them.
  • Easy migrations: Not all Providers go smooth with migrations. The need for a Provider which provides smooth migrations, like Cloud PBX transitions, in real-time is much needed. Pertaining to the sensitive nature of unified communications, resellers can’t afford any loss of customer call or meeting while upgrading their business requirements internally. A smooth migration is much needed.

MachCloud offers faster time to revenue, easier migrations, Unified management portal, choices of having a combination of vendors and industry experts to facilitate resellers and enable them to proceed with a flourishing UDCaaS business. It is a unique service management and communication delivery platform. Offering both Hosted PBX and On-premise PBX, MachCloud offers unique plans flexible for your enterprise and best Unified communications solutions including SIP trunk Services, Hosted Voice, Skype 4 business  and other Microsoft services like Dynamics 365, Office 365 services at very affordable rates. With one management portal which allows for unified invoicing and easy unified communication management, MachCloud is the most promising UC solutions provider in the market.

Now, you must have an idea what you need for a successful UDCaaS business. Unfortunately, too many channel partners still remain unsure whether they have the in-depth technical skills to deliver such an integrated UC-enabled managed service on top of more routine IP network sales. Professionals at MachCloud are more than confident with their years of cloud industry experience to deliver you THE BEST migration services.

Conclusion

In essence, a reseller must know where the potential of a successful UDCaaS business lies – the infrastructure behind. Resellers have a choice to start from scratch, build an infrastructure or go for the smart approach and transition their initial UC communications platform projects into continuous engagements that unlock multiple opportunities for repeat residual business by delivering improved quality UDCaaS, gaining better time to revenue, cutting costs and redefining UDCaaS as we know today.

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