Communication Delivery Platform

TagCalling in Teams

How do I enable a dial pad in Microsoft Teams?

In FAQ
June 15, 2020
1 Min Read
H

In the US and Canada, you are able to add a dial pad in Teams by having a Phone System enabled in the organization’s Teams plan along with Calling Plans. In Teams, you must ensure that “Allow private calling” is properly enabled in the main Teams calling policy. This can be done via the Microsoft Teams admin center. In this way, the users can make calls and receive calls via PSTN and the Dial Pad Tab would be enabled. From the bottom of the screen, select Dial a number then select Dial Pad.

For expert guidance, talk to the MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How to enable PSTN Calling in Microsoft Teams?“

Read on

How MSP cloud services can accelerate business with Hosted PBX

In PBX
June 12, 2020
3 Min Read
H

MSP cloud services are in the norm for quite a while. However, many of the MSPs are now finding ways to expand the business to their customers. The subscription model favors the MSP cloud services providers thus making it a reliable method of doing business with a set number of customers. However, adding one element to an existing MSP cloud service can make the business flourish better: The Hosted PBX.

Why consider Hosted PBX?

Hosted PBX providers are always in search of opportunities to maximize their services and thus increase the revenue streams for their cloud communication business. There are many benefits of Hosted PBX for businesses like easy scalability, outsourced maintenance Reliability, and Disaster recovery solutions. In addition to these, cost efficiency is a big reason why companies opt for a hosted PBX solution from a reputable Hosted PBX Provider.

How MSPs Miss the Hosted PBX Opportunity?

Mainly because Managed Service Providers do not wish to put in efforts into something, they don’t know would be fruitful or not, MSPs do not wish to leave their comfort zone. It takes a lot to build partnerships with vendors who offer on-premises PBX offers. While the telephone system is good and the services are up and running, taking up the opportunity may not seem promising. But, if you give it a go, Hosted PBX has got a huge potential and that takes your business to the next level.

RELATED: Top 7 Cloud PBX benefits for Business Communications

Wonder if you’ll make more money with the cloud or not? You will

Many MSPs wonder if moving to the cloud for a Hosted PBX will do them more harm than good. In reality, there will be days when you’ll make more money because of the fact that you’ll get more contracts, but in other months, you might not make it that much. If you plan and invest for a good 3 years or so, you’re sure to make more bucks.

MachCloud – The All-in-one collaboration systems platform

MachCloud is a full-fledge cloud communication platform where services like Cloud PBX, Microsoft Teams Direct Routing, Hosted Voice, and Calling in Teams are provided with top-notch infrastructure at the backend. The robust digital communication platform provides all you need for an integrated digital communication platform to carry out your day to day business communication both within the enterprise and with your clients. MachCloud Enables a full turnkey, Microsoft Teams Voice practice that automates the way call handling and management are performed, enterprise-wide.

Explore the power of Cloud Communication and Get onboard MachCloud for an effective business communication experience.

Let’s Talk
Read on

Can I call a landline from Microsoft Teams?

In FAQ
June 12, 2020
1 Min Read
C

The answer  is Yes, you can. Microsoft Skype for Business supports calling on Landline and so does Microsoft Teams. This is possible if you have the needed Microsoft licenses, like Phone System with Teams. You will just have to tap on Calls located in the bottom bar and dial the number from the dial pad. If the App has got permission to access your contacts, you can also make calls to personal phone contacts. You can also make calls to landlines via navigating through your phone contacts in call history.

Having confusions on Calling in Teams? Ask a MachCloud expert.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

Read on

The killer feature of Microsoft Teams for Business

In Business Communication
June 11, 2020
3 Min Read
T
Microsoft Teams Meeting Feature

It’s a whole lot of Microsoft Teams features that have made it popular amongst businesses in the past couple of years. Especially, during the pandemic, there has been a drastic rise in the number of users opting for online collaborative tools to keep the flow of work intact.

Microsoft Teams Meeting Features prove fruitful in the Digital Workspace

If there’s one thing Microsoft has focused on Teams, its collaboration. Microsoft Teams collaboration tools are very effective tools for communication while working remotely. Microsoft Teams Meetings Features also provide a rich experience of holding online meetings. Teams are a hub for teamwork and have been carefully engineered with the needs of project teams in mind.

Related: Digital Office: The future workplace is already here

Teams can serve as a full-fledged business phone system

Teams provide business connectivity with a full-fledge and robust cloud-based PBX system, even with your current system. The setup has been streamlined and Microsoft Teams can be used exactly the way a normal business phone works. It is equipped with features like integrated dial pad, call forwarding and simultaneous ringing, call holding and retrieving, call history, call answering and initiating (by name and number, voicemail, and most importantly emergency calling. All of these Microsoft Teams features can be utilized via any Teams supported device like work laptop or tablet or even your personal smartphone.

How to setup telephony in Teams for your business?

To be able to utilize Microsoft Teams features, you need to have Office 365 up and running at your end. To make, receive and transfer calls, there are two options in Teams:

  • Phone System and Calling Plans:

In this approach, Microsoft provides phone numbers to the company users of Teams along with the PSTN service. This option however is not available in most European countries.

  • Use Direct Routing:

In Direct Routing, companies can use their existing PBX and PSTN connection including Calling Plans for Teams Telephony.

Related: How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing

MachCloud – The all-in-one business telephony provider

MachCloud provides as a Telecom Operator a complete and robust telephony platform for digital business communications. The modern-day communication portal provides businesses with all the modern tools needed for a collaborative environment within the company amongst employees and customers. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like MachCloud® and others such as MachCloud Solution for Microsoft Teams® to provide Teams related features including Calling in Teams, Direct Routing, etc.

Equip your business with MachCloud today for effective business communication and get on board with a state-of-the-art business communication platform.

Let’s Talk
Read on

How to connect phone to Microsoft Teams?

In FAQ
June 10, 2020
1 Min Read
H

Microsoft Teams offers an easy way to connect the business phone with Teams. You must acquire the necessary licenses before starting. You can then get new phone numbers for users or porting or transferring your existing numbers from your business phone service provider. Other than this, you can also get service Phone numbers like toll-free phone numbers for audio conferencing and other purposes like auto attendants, and call queues. You can now setup Calling plans for the company. The emergency calling number is included in Calling in Teams via your local Telephony Operator.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “7 Facts must know about Teams Calling“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about connecting phone to Microsoft Teams.

Let’s Talk
Read on

7 Facts Microsoft doesn’t want you to know about Calling in Teams

In Microsoft Teams
June 9, 2020
1 Min Read
7

When you want to make calls to phone numbers from Teams, you need a Provider that connects Teams to the Telephony network. In various countries, Microsoft offers Calling Plans as an add-on to your user license. The alternative is using Microsoft Direct Routing to connect Teams to the Telephony network.

These 7 Facts tell you why you shouldn’t use Microsoft Calling Plans for calling in Teams

teams telephony comparison

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud certified European Telephony Operator and Network provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

Let’s Talk
Read on

How to link telephony to Microsoft Teams?

In FAQ
June 8, 2020
1 Min Read
H

The procedure to link your telephony system with Microsoft Teams is fairly simple. First, you must figure out if the Microsoft Teams Direct Routing is available in your country. You can check out from the list of countries on Microsoft Teams details from Microsoft. Once your country is there, you must get the necessary licenses from Microsoft. For PSTN calling, the users need to have Microsoft 365 licenses like Business Basic, Standard, and Premium or Enterprise licenses like E1, E3, and E5 including Business Voice or Phone System add-on. After that, you are all set to port existing numbers or purchase new numbers from your current PSTN Network provider and hook these up directly to Teams users together with a calling plan. Alternatively, you can connect Teams to your existing cloud PBX, leaving all your current telephony infrastructure, numbers, and PSTN Network provider as it is.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Linking Telephony in Microsoft Teams.

Let’s Talk
Read on

Microsoft Teams Calling Plans: Which one is for you?

In Microsoft Teams
June 5, 2020
3 Min Read
M

Microsoft Teams calling plans come in a wide variety and businesses are opting for a Microsoft Teams phone system because there is something for everyone. The calling feature within Teams has gained popularity with Microsoft users pretty quickly. Companies can unlock more potential out of their digital communications investments via Calling in Teams feature powered by Microsoft Teams phone system.

The benefits of Microsoft Teams Phone System

Following are a few more benefits of using a Microsoft Teams Phone System:

  • Get an upgraded digital communication system

Microsoft Teams phone system is updated according to the latest trends in modern digital business communication. With this, you can get rid of the old and complicated setup equipment which is also expensive to maintain.

  • Scalability with new users

Teams make it easy to onboard new users with minimum efforts. It doesn’t require any additional hardware additions to add new users. The new users can directly start using the Microsoft Teams phone system.

  • Stay in Control of calling policies

Teams phone system provides administrators control over users’ ability to use calling in Teams for private calls. Other features include set up call forwarding and creating and implementing calling policies. Most of the features are adjustable with options like “Always Enabled” or “User Controlled”.

Choose the Right plan amidst all Microsoft Teams Calling Plans

Following are Microsoft Teams Calling Plans for business

Direct Routing: with Direct Routing you have the choice whether or not to continue to use your existing (cloud) PBX.

  1. Using your existing (cloud) PBX, you will continue to use your current infrastructure. No calling plan is needed for calling in Microsoft Teams. Telephony lines remain with your current Provider.
  2. Without using a (cloud) PBX, you have complete freedom to choose voice lines from local PSTN Service and Network Providers. Including all associated calling plan options of these Providers in your area.

Microsoft Calling Plan: This makes Microsoft your PSTN Service Provider with a limited range of PSTN Calling Plans.

Related: How MachCloud Solution for Microsoft Teams Facilitates Businesses with Teams Direct Routing

MachCloud offers MachCloud Solution for Microsoft Teams® as an effective Teams in Calling solution

MachCloud is an all-in-one modern cloud communications network provider that offers Digital Business Communication Solutions to organizations. MachCloud Solution for Microsoft Teams® is one such solution that provides features like Direct Routing in Teams and Calling Plans for Teams. With MachCloud, you get pocket-friendly pricing and plans that are always cost-effective for the company.

MachCloud offers several features such as conference calls in Microsoft Teams, video conferencing, chat, messages and much more. With the MachCloud self-service portal you can manage your communication systems seamlessly.

Get on board with MachCloud and discover how you can use the full potential of your digital communication solution in your business.

Let’s Talk
Read on

How to configure Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
H

The configuration process for Direct Routing is pretty tedious. Your PSTN Service – or Network Provider needs to connect with the Phone System within your Microsoft Tenant. You then enable users with the option of Calling in Teams. This requires assigning users with a phone system license. Configure their phone number and enable voicemail and voice. After that Voice routing must be configured which includes a Voice routing policy, Voice routes number patterns, and an online PSTN gateway and Voice routing with one PSTN usage. Lastly, you have to Apply the Number Translation Rules Policy to translate inbound and outbound numbers. A lot of manual work, which can be fully automated by a Teams specialized PSTN Network Provider like MachCloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Securing your SBC Microsoft Teams Direct Routing effectively“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about configuring Direct Routing with Teams.

Let’s Talk
Read on

How MachCloud facilitates businesses with Teams Direct Routing

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, Unified Communications
June 3, 2020
3 Min Read
H

According to statistics, Microsoft Teams, especially Teams Direct Routing, is being deployed in the business domain at a record-breaking pace. The heavy adoption of Teams also owes to the fact that Microsoft has announced End of Life for Skype for Business, which ultimately diverts the consumers to the Microsoft Phone system: Microsoft Teams.

MachCloud Solution for Microsoft Teams Solution fosters Teams Collaboration

Various Microsoft telephony services are efficient; provide faster Dialing, maintain call logs, and everything that a modern business needs out of a top-notch Telephony service. MachCloud offers solutions for Microsoft Teams powered communication service to its existing set of services: Direct Routing for Microsoft Teams Calling. This is offered in association with Office 365 Integration with which businesses are empowered since it eliminates the need for extra infrastructure and thus brings more bangs for the bucks for companies in these struggling economies.

Top 5 Benefits of Teams Direct Routing with MachCloud

Give a new meaning to collaboration

MachCloud Solution for Microsoft Teams brings cloud communication solutions like Cloud PBX, Microsoft Teams together for your business, and get on board with Teams Direct Routing for a smooth and best price Calling in Teams experience with MachCloud Solution for Microsoft Teams solution that gives a new meaning to business collaboration.

  1. Low-Cost Solution

MachCloud Solution for Microsoft Teams solution doesn’t require an additional Hosted Setup and can work with a business’s existing PBX. Every direct routing calling plan enables the consumers to fully automate network onboarding & tenant provisioning, thus utilizing Teams Voice Calling Plan that stays light on the company budget.

  1. Secured communication

The end-to-end call encryption feature of Teams assures every Microsoft phone system call via Teams to be secure and protected from eavesdropping and other threats.

  1. Excellent service delivery

MachCloud offers a fully automated provisioning portal and Microsoft phone system for Teams which offers inbound and outbound calls with excellent quality and crystal-clear voice. 

  1. The Hybrid approaches

With MachCloud Solution for Microsoft Teams, you can either opt for Microsoft Teams with an existing (cloud)PBX or Microsoft Teams with our Direct Routing service. You can choose to depend upon your business nature.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the all-in-one unified communications solution for business

MachCloud, with its solution for Teams, offers a fully automated provisioning portal for Teams Direct Routing which offers chat, calls, video conferencing, and File sharing. In addition to this, other collaboration tools with excellent quality and crystal-clear voice eliminating the need for an additional Hosted Setup and can work with a business’s existing PBX are also offered. Equipped with features like geo-redundancy, 24-hour support, call analytics, and unlimited inbound calling, the Direct Routing for Microsoft Teams Calling solution opens doors for resellers and sales partners to offer Teams Voice service and Direct Routing service in a secure, simple and smooth manner.

Go for MachCloud and utilize the benefits of Microsoft Teams for your progressive business.

Let’s Talk
Read on
Communication Delivery Platform

Get in touch !

MachCloud is a leading solution provider, crossing all the barriers, for true cross platform unified communication.

Recent Posts