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The Future of Unified Communications: What to Expect

In Unified Communications
April 29, 2019
3 Min Read
T

Unified communications have changed the way people do business. With a guaranteed unified communication solution in place, you can approach your customers better, perform inter-office collaboration in a better way and experience better team management for projects. The shape of unified communications as we see today has come a long while with technological advancements from simple phone systems to VoIP solutions and finally the Cloud PBX and SIP Trunking.

But what is beyond that?

Pertaining to the nature of changing technology there is little chance that all-in-one Unified Communication tools will stay for long. In fact, in future, something more dynamic is expected in the field of UC.

Experts predict that in future, the AI aspects of unified communication solutions would include features like facial recognition in video conferencing, intelligent speaker tracking in a meeting, automated identification and authorization of meeting members, finding useful content related to meeting agenda, generating meeting minutes, Intelligent recommendation system on which employees should join a meeting. Here’s an insight to what expert suggest that the future of UC business solutions would include:

1.      Improved Collaboration

Since remote work is on the rise, UC business solutions are likely to become improved collaborative tools in future. Collaborative tools would soon be incorporated into UC solutions so that customers can utilize maximum benefit from communication infrastructure. Through this approach, remotely working employees can get seamless access to documents and important project files stay involved in monthly meetings, provide the company with digital marketing services and many benefits that lead to more potential within the business environment.

2.      Increased Mobility

In the present era, businesses demand mobility. Gone are the days when workspaces where confined to business locations. With increasing Mobility demands, UC communications play a role to meet these increased mobility demands. This is especially necessary for Teams members and coworkers in a project as it makes them notified and keeps up with the project on-goings in real-time. The nextGen UC business solutions are expected to be integrated smoothly with development environments to facilitate users with optimum collaboration while being in different geographical locations.

3.      Hybrid UC Solutions

A typical hybrid scenario is when an on-site hardware implementation is used in combination with integrated cloud-based UC services which offer cloud based features like inbound and outbound calling, nationwide dial tone, competitive long distance rates and international call rates and many more. Hosted Voice solutions would be more in demand in future hybrid scenarios than ever before.

ALSO READ: How modern Digital Communications can open up significant new opportunities for resellers

UC solutions are here to stay. In future, there would be many more streams of UC business solutions needs which we might be overlooking at present. For this, Cloud UC solution providers must possess infrastructures that have the potential to scale up the business in future. MachCloud offers all the flexibility needed for a business to implement UC solutions in different combinations like using Teams, Skype4Buisness, SIP Trunking or Cloud PBX. With this freedom of choice, the nextGen UC Solution needs can be met in a timely manner along with unlocking various market opportunities for streamline revenue. Smart resellers foresee the future UC solution needs, because flexibility is what makes the future of UC business solutions promising. All the resellers out there have a choice to opt for Providers providing top-notch UC solutions that serve the purpose of current UC business needs or go for top-notch providers who foresee the future needs of UC business solutions with flexibility and market opportunities.

 

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How Modern Digital Communications Can Open Up Significant New Opportunities for Resellers

In Digital Communications, UDCaaS, Unified Communications
April 25, 2019
6 Min Read
H

You plan to provide best-in-line Digital Communication to businesses opting for a secure digital transformation. Great!

You are doing business in the right direction because businesses are shifting to as-a-service model. And so, Unified Digital Communication as a Service (UDCaaS) is also a promising approach in the field of Unified communications pertaining to the increasing Unified Communication (UC) needs in the future. The term “Unified communications” is popular in every business these days.  For enterprises, it has become a necessity. Given the enormous amount of information exchange through multiple communications in an enterprise, the need for unified communication for enterprises is increasing every year. Communication channels like email, video conference call and many more are managed centrally using unified communications solutions. Reselling model that enables offering UC business infrastructure is much in demand in market. It would be great to have a bunch of essentials for this business to flourish: like a partner providing customer-engagement, UDCaaS-style capabilities, high bandwidth, performance, significant reductions in call costs with little to no CAPEX, streamlined business processes with conferencing, collaboration, messaging and presence capabilities, to the point where you can go for advanced applications like Contact Centre as a Service (CCaaS).

What if you find a Provider who ACTUALLY provides all these needs – the collab tools required for better streamline business ops, efficient customer-engagement, reduced calls and least CAPEX, efficient Cloud PBX migrations and provides you flexibility to scale the business too.  Many resellers and telecom companies have now found the business opportunities that lie within secure Unified Digital Communication and even ahead of it. The need for an UDCaaS provider is real.

MachCloud facilitates Cloud Providers with all the answers needed for a successful and promising communication infrastructure for a sustainable business.

What resellers want from their Digital Communications Provider?

Resellers are always in search for ways to increase revenue and make more profit with their own margins. Naturally, they are in search for novel approaches of reselling models and a good combination of features that a Provider facilitates them with. In other words, it is only what the provider offers that can make a difference in Reselling outcomes for the Resellers’ business. Here are a few factors that enable Resellers to earn more form their offerings and stay best-in-line in the market.

  • Proficient technical skills: A key concern remains whether Providers have the skills or the bandwidth to build out their portfolio, with many questioning whether they are ready to embrace higher value service opportunities such as UDCaaS, Security, SD-WAN or CCaaS.
  • Best-in-line Technology Services Distributor: a specialist Technology Services Distributor can equip channel sales partners with a much broader portfolio of skills, technologies and expertise, allowing them to target far more complex and higher value UC and cloud business opportunities, safe in the knowledge that they always have access to best practice solutions from pre-vetted supplier partners.
  • Disaster recovery solutions: Overcoming uncertainty will be critical for channel sales partners in 2020, indeed for those channel sales partners that can serve as a trusted advisor and help organizations navigate their more complex cloud choices there’s a real opportunity to build lasting business partnerships with strong repeat revenues.
  • More choices on offers: The shift to UC-as-a-Service will also help channel partners to target and acquire more spend from their end-user customers. With more choice on offer, organizations will become involved in more constructive discussions, and get to work with a partner that can actually bring them the optimum solutions from the potentially hundreds of different UC and cloud technologies that are available
  • Faster time to value: resellers can take advantage of the relatively short sales cycle enabled by UDCaaS, and they can also leverage their in-depth knowledge of the customer’s business to only recommend solutions that are applicable to address evolving requirements.
  • Better management: With so many complex services being offered to customers, a decent management portal is direly needed for a unified management experience at the resellers’ end. Not only this saves time in keeping up with tasks and customers, such a portal is needed to gain better insights on customers’ needs and in this way the resellers can increase the service requirements before the customers actually demand them.
  • Easy migrations: Not all Providers go smooth with migrations. The need for a Provider which provides smooth migrations, like Cloud PBX transitions, in real-time is much needed. Pertaining to the sensitive nature of unified communications, resellers can’t afford any loss of customer call or meeting while upgrading their business requirements internally. A smooth migration is much needed.

MachCloud offers faster time to revenue, easier migrations, Unified management portal, choices of having a combination of vendors and industry experts to facilitate resellers and enable them to proceed with a flourishing UDCaaS business. It is a unique service management and communication delivery platform. Offering both Hosted PBX and On-premise PBX, MachCloud offers unique plans flexible for your enterprise and best Unified communications solutions including SIP trunk Services, Hosted Voice, Skype 4 business  and other Microsoft services like Dynamics 365, Office 365 services at very affordable rates. With one management portal which allows for unified invoicing and easy unified communication management, MachCloud is the most promising UC solutions provider in the market.

Now, you must have an idea what you need for a successful UDCaaS business. Unfortunately, too many channel partners still remain unsure whether they have the in-depth technical skills to deliver such an integrated UC-enabled managed service on top of more routine IP network sales. Professionals at MachCloud are more than confident with their years of cloud industry experience to deliver you THE BEST migration services.

Conclusion

In essence, a reseller must know where the potential of a successful UDCaaS business lies – the infrastructure behind. Resellers have a choice to start from scratch, build an infrastructure or go for the smart approach and transition their initial UC communications platform projects into continuous engagements that unlock multiple opportunities for repeat residual business by delivering improved quality UDCaaS, gaining better time to revenue, cutting costs and redefining UDCaaS as we know today.

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6 Things to stay aware of before choosing a Cloud PBX

In PBX
April 23, 2019
3 Min Read
6

Choosing a Cloud PBX requires many factors to be considered. The best in line features like Fax- And Voice-To-Email, Queue Management, Auto-Attendant and similar features have to be there. Further, the factor of scalability of business shall be considered too when selecting and implementing the Cloud PBX. cloud-pbx Resiliency is also a factor that makes you prefer one Cloud PBX system over another. The last point is: Cost-effectiveness. In general businesses are aware of the basic factors required for cloud PBX system implementation like scalability, affordability, resiliency etc.

Today we are going to cover a few factors that are out of mainstream to give you a hint what you should know when choosing a Cloud PBX provider. Without wasting another minute, let’s dive into the details:

    • Meet business needs: Ensure that the cloud-pbx provider meets all of your business needs like provision of auto-attendants, digital receptionist, conference bridges CRM integration, Online phone contact management systems and many more systems that are needed in your business.
    • Reusing existing phone system: for startups, the initial installation includes installation of a phone system but for other companies, Cloud PBX providers can use the existing phone system in your company and save you bucks.
    • Cost of Startup procedure: If no special equipment is required, some cloud PBX providers offer initial setup free of cost. It is important to know the initial startup costs before you make commitment to any hosted or cloud PBX provider.
    • The charges details: once the cloud PBX is installed, you must know the recurring costs and cost of additional usage. Some providers charge for Additional users, Extra extensions, Long distance calls, Number of minutes of telephone, Voice mail, and Additional inbound numbers.
    • Customer support: If there is any issue with your business calls like loss of important business call or downtime during the timings of an important meeting, it is necessary the cloud PBX providers offer that level of customer support. An ideal provider provides 24/7 customer support.
    • The DR Solution: if things go wrong, there needs to be a backup infrastructure to minimize downtime of the cloud-PBX services. Having the cloud PBX infrastructure located several geographical locations, makes the PBX Providers in a strong position to claim 99.99% uptime for their customers.

ALSO READ
Cloud PBX vs. On-premise PBX – The Comparison

MachCloud PBX – the ultimate Cloud PBX provider

MachCloud offers Cloud and Hosted PBX at affordable rates and with easier management. It is a complete service management and communication delivery platform that provides unified invoice, excellent customer support, promising SIP Trunking services, Microsoft Skype4Buisness services and other Microsoft services like Dynamics 365, Office 365 etc. The plans and pricing are flexible to fit into any type of enterprise at affordable rates.

Head now towards MachCloud when you are choosing a Cloud-PBX for a complete Cloud based PBX solution for your business.

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Cloud PBX vs. On-premise PBX – which phone system to opt for your cloud business

In Cloud PBX, PBX
April 4, 2019
3 Min Read
C

Ever since the first sentence on an earpiece was hissed: “Mr. Watson—Come here—I want to see you” by Bell, the phone system is evolving.  The “phone” has always been the primary mode of communication across organizations, from typical phone systems to IP based communication to eventually cloud based communication like Hosted Voice, Phones are evolving like never before!

Jokes go around in IT space like in an old TV commercial where a customer brings a Computer 9 at home – the latest, the most revolutionary and the fastest technology in the market. Only when he is on the way back home, proud and happy, does he see a new billboard being established with the advertisement “Computer 10 – technology like nothing before”. The same is true for Phone systems and the technology associated with them.  Presently, there are Hosted PBX and on-premise PBX systems being opted from startups to enterprises. Companies are always unsure of whether to opt for on-premise PBX or cloud PBX. To clear things up, let’s dive into the topic to see which one suits your company.

The debate: Cloud PBX vs. on premise PBX

Before we can state the final verdict, it is essential and fair to know and highlight both sides of the story. A Hosted PBX is also known as Internet phone system and the providers are mainly responsible for the maintenance and housing of infrastructure required to operate the system. While an on-premise PBX makes the company host the infrastructure using an IP-PBX with the help of a LAN. Calls go through VoIP and SIP trunking. In addition to this, Gateway cards are used.

Advantages and disadvantages of cloud PBX comparison

Advantages of On-premise PBX

The verdict

Keeping in view of the pros and cons of both systems, it is highly up to the managers to decide which phone system suites the cloud business. To put it simple, a growing cloud business must opt for cloud based PBX whereas an established company can afford the perks of an On-premise PBX system.

MachCloud- the pocket friendly communication delivery platform

MachCloud is a service management and communication delivery platform that offers both Hosted PBX and On-premise PBX. With best experts from the industry on-board, the MachCloud service is all you need for a successful communication infrastructure to keep your communications going smooth. Apart form Hosted PBX, On-premise PBX systems and  SIP trunking, MachCloud also offers Microsoft Office 365 services, Microsoft Skype4B and other Microsoft services at affordable rates. Talking about rates, MachCloud offers affordable plans which you can choose according to the size of your organization. If you want a successful growing cloud business, go for MachCloud offers and you’ll cherish your decision in future.

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