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Digital Communication Advantages | MachCloud

In Digital Communications
April 22, 2020
3 Min Read
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In the modern era, all cloud based businesses are aware of digital communication advantages. There is a boon in the digital communication market with various communication services coming up and providing competitive cloud communication platforms. In the midst of this, MachCloud has emerged as an all-in-one and unique communication platform.

The need for scalability in modern business

Scalability doesn’t only require infrastructure uplifting, it also requires an uplifting of the collaboration platform. Modern digital communication services provide scalability options to best fit in the market. In the midst of it, MachCloud offers pocket-friendly pricing and plans that provides a competitive edge to the customers and brings more bang for the bucks. With uncertain market trends these days due to COVID-19 crises worldwide, MachCloud offers scalability, both up or down, to its customers. This ensures smooth business operations in a collaborative manner.

Digital Communication and Microsoft Teams Direct Routing solutions

Since Skype is dead, like almost dead, Microsoft Teams is the next big thing in the domain of digital communications. Teams provide the collaboration needed for modern business communications amongst project teams. Microsoft Team is a promising tool that is going to stay for the next many years. MachCloud offers Digital communication services with Microsoft Teams Direct Routing and Calling in Teams Solutions.

MachCloud’s MachCloud Solution for Microsoft Teams® solution is designed specifically for companies adopting Microsoft Teams. With Direct Routing, customers can make calls worldwide in the Telephony network, via Microsoft Teams. MachCloud offers different pricing plans.

Providing state-of-the-art infrastructure for smooth communication

MachCloud® is another solution designed to meet the current Collaboration trends. It is easily deployable and provides with the facility of an enterprise phone system and makes you stay ahead of the curve. Features like call recording, one-to-one dialogs, reporting, chats, messaging and video call conferencing are few of the many features that are offered at MachCloud for better collaboration. MachCloud Cloud PBX provides latest Enterprise standards in terms of security and reliability with best in line PBX functionality.

Experience excellent call security to combat cyber attacks

In the modern world, security is a big concern for digital communication. MachCloud provides strong protection and security by end-to-end call encryption in Microsoft Teams. This makes businesses adopt Microsoft Teams without any security concern. Multi-factor authentication is also deployed for added security.

In a nutshell, MachCloud is equipped with all the tools necessary for a robust and reliable digital communication platform. The modern communication needs are diverse. MachCloud caters for all types of organizational communication from SME’s to large enterprises.

Head to MachCloud for a smooth and secured digital communication service delivery.

Did you find this article interesting? why not read: “Unleash the power of Microsoft Teams with an existing PBX Telephone System“?

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Top 5 SIP Trunk Reseller mistakes to avoid!

In SIP Trunking
April 1, 2020
3 Min Read
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In the modern days, SIP Resellers have to keep an eye on a number of factors for profitable business and in order to become a successful sip trunk reseller. However, the domain of digital business communications is boosting at a fast pace. There are many things to consider for an effective SIP trunk reselling. In addition to this, there are a couple of things that you must avoid, to succeed in sip trunk reselling business, which often get overlooked. Here are 5 don’t for you if you wish to become a successful SIP Trunk Reseller:

  • Selling the Products, Not the Digital Communication Solutions

If you wish to stay in the limelight in the market, focus on the increasing demands of your users and have a strong insight on how your digital communication products can be beneficial for the users. Convince them on how your products can become the Solutions to their common business scenarios. In this way, you’d be selling solutions, not the products.

  • One message for each prospect

Keeping your message too broad for a wide audience is never a good idea. You can have customers from various business backgrounds and a good idea is to cater each set of prospects with a different and specific message. This shall make them interested in your solutions since they get the feel the solutions are customized for them!

  • The wrong number of SIP channels

The demand for digital communications is increasing. SIP Resellers often overlook the increasing need of their customers and end up facing bottleneck issues. A good SIP trunk reseller always has a vision for the increase in SIP channels demand.

  • Ignoring QoS

QoS is an important element which is often ignored. IT is a basic router setting to prioritize voice traffic over data. If not configured correctly, high quality data like video streaming and Voice calls are often affected and results in poor video quality and glitches during calls.  A good SIP Reseller always helps the customers in configuring the QoS on their routers.

  • Overlooking Endpoint Testing

When it comes to communication over the internet, it is always essential to implement end-point security. It is hence important to test each endpoint that the customer plans to implement.

ALSO READ: Tips to retain customer satisfaction with your Sip Trunking Service

MachCloud – A full-fledge platform for digital business communications

MachCloud is Industry-leading digital communications platform where there is a range of solutions that meet your business needs. For Partners, MachCloud offers SIP Trunking and Cloud PBX which make Partners exceed their customer base with best in line offers and profitable margins. For Customers, MachCloud offers MachCloud, Office 365, calling in Teams Solution to cater for the modern day needs of digital communications.

Get on board with MachCloud and boost your SIP Trunking business with a smooth and streamlined experience.

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Digital Office: The Future Workplace is Already Here

In Digital Communications
March 25, 2020
3 Min Read
D

With the era of cloud computing, core cloud technologies have revolutionized digital workplace of today, digital communication and how businesses operate in real world. Workspaces have now changed a lot in the past few years. Modern workspaces are flexible, manageable and not bound within the bounds of the office building.

The adaptable nature of modern workspace increases productivity

Gone are the days when the workspaces were tied to nine to five working hours in the limited office space. Today, office space has been redefined, thanks to the latest technologies on board that have given rise to digital workplace and with implementation of digital communication. With the help of latest IT adaptive tools, employees are not tied to the workspace and thus can work form anywhere. This is one reason why “work from home” employees are increasing and after homes, cafés are the second best and popular locations to work from.

Collaboration is in the genes of the new generation

The most recent generation which is working in the industry now focuses on Time, frequency and speed. In order to stay ahead of the curve, the young IT experts always tend to find ways to speed up communication, increase work productivity and keep track of the future requirements in business. A normal practice of the Generation Z (born between 1980 to 2010s) is to communicate through digital means and adapt to digital communication solutions well. This is particularly why there are multiple Communication platforms out there with increased collaboration that caters for the increase in business communication needs of this generation.

The race to stay focused towards the future vision

The digital office spaces of today hold a wide variety of opportunities that are of most interest for the new generation of IT personnel.  Collaboration tools and communitarian infrastructure is both the key to a modern workspace that is enjoyable by the workers of today. Not only they require integrated tools, the modern requirements of workspace also include top notch infrastructure that keeps the business ahead of the curve.

MachCloud – The all-in-one platform to cater for modern workspace needs

MachCloud is on such integrated communication platform that takes all the modern workspace requirements into account. With MachCloud, companies can mix different technologies while still communicate effectively and seamlessly through the workspace. The experts at MachCloud understand the pressures of today’s workspace and thus provide all the support needed for effective digital workspace communication.  The solutions and services provided by MachCloud makes you in control of your digital workspace communication and cater for all business and management needs of today.

MachCloud is flexible, agile and easily adaptable to any business niche. With MachCloud, there is no need to disrupt the existing systems you are on. In fact, the existing systems, phone numbers and technologies can continue with newer systems replacing them in real-time.

Did you find this article interesting? Why not read: “Popular Digital Communication Trends from MachCloud Experts“? 

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4 cloud business phone features to look for in 2020

In Digital Communications
February 25, 2020
3 Min Read
4

The modern era of cloud computing has brought cloud business phone into the business space. For enterprises an Enterprise VoIP is better than a landline business phone. Like other systems in the office workspace, the cloud business phone system is also connected to the devices you carry, making it a better version of the typical landline business phone.

Microsoft Teams Direct Routing is a new player in the cloud business phone market. With a robust internal system of enterprise VoIP, Microsoft Teams make the cloud business communications smoother, secure and according to the needs of modern communication.

What to look for, in a cloud business phone?

In order to meet the increasing security and communications needs, businesses are focusing on features that make phone systems robust, integrated and scalable. Here are top four features for a cloud business phone that you know:

  • Simplified workflows

Phone systems today have built-in call tracking tools and offer integrated environments for easier task handling and management. One latest feature includes phone systems being integrated with a CRM, so whenever a customer submits an inquiry, the phone system automatically generates a ticket to the company’s ticketing system, thereby simplifying the overall workflow and taking the customer inquiry to the concerned department in an automated manner.

  • Smooth connections of multiple sites

Phone systems are not tied with wires anymore. Employees can take the company phones wherever they go. Similarly, advanced features of cloud business phone include providing the freedom to employees to divert calls coming via cloud PBX to their desired numbers in any country. In this way, your remote employees can continue with work with increased productivity.

  • No compromise on Quality

A business phone is all you need to carry out your business dealings, your customer communications like video conferencing, or communications within branches geographically apart. In this scenario, the major requirement is a clear voice quality with no latency or jitter to disrupt the flow communication. With increased communications needs in present and future, it is thereby very important to go for a phone system that ensures crystal clear voice.

  • Scalability

As mentioned before, scalability factor remains an important one throughout the business space. While you increase your business operation and grow your business to other areas, you’d need more employees, bigger teams and so your communication needs will grow as well. The factor of scalability is thus an important one to look for, while you are opting for a cloud business phone.

ALSO READ
Benefits of integrating fixed and mobile telephony with Microsoft Teams

MachCloud – offering the best features for a robust cloud business phone system

MachCloud is an integrated platform in order to transform business communication into a unified, collaborative experience. The platform meets the current and future needs of communication through its various offerings like MachCloud, consisting of fixed cost solution depending upon your business size, Office 365 Reselling services, calling in Teams, MachCloud’s Direct Routing powered by Microsoft Teams. MachCloud offers smooth flow of operations including easy migrations of your telephone number to Microsoft Teams.

Get started with MachCloud for an efficient and effective communication platform for your business.

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An insight to employee experience with Microsoft Teams and MachCloud

In Microsoft Teams
February 4, 2020
2 Min Read
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Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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5 Ways a VoIP system can reduce your business phone bill | A Digital communications strategy

In VOIP
November 22, 2019
3 Min Read
5

The old adage “Communication is the key” still holds true especially for cloud businesses. A decent digital business communication infrastructure (like VoIP system or SIP Trunking solution) is indeed the backbone of any cloud business in which operations are carried out within the cloud space. Gone are the days when a traditional business phone system was setup and maintained amongst heavy clutters of wiring, digital communication in the cloud is the trend of today.

Amongst so many options, a smart choice of digital communications strategy is a VoIP. Let’s have a look why.

  • Lessened hardware costs

With VoIP, you don’t have to boil the ocean.  With a decent provider and a digital communications strategy, you get the power of a modern business communication with less investment costs and minimal maintenance cost which eventually brings down the costs you spend on your communications within the business. There are some VoIP providers who offer free hardware and others charge a little fee initially, it is still a lot better than the traditional business phone systems.

  • Pocket-friendly phone calls

Not only the infrastructure, but the phone calls also don’t burden your budget. Providers offer decent digital communications strategy and bundle deals for your cloud business which eventually save you big bucks on your budget. Monthly subscriptions are there that you may or may not continue the next month, depending upon your business needs. Furthermore, if you have international clients, you’d need to make frequent calls abroad; you only have to pay for what you use.

  • Scalability in cheap rates

Either you wish to scale up or down your cloud business, a digital communications system can adapt to your business scalability. No need to add more clutter and cost to the office business phone lines. All you have to do is add users in the cloud and utilize the power of scalability in the VoIP system.

  • Stay up-to-date always

With a VoIP system right in place, the updation of the system and infrastructure is the responsibility of the Provider so you don’t have to deal with out-dated systems anytime. The provider is there to roll in the new changes whenever they are available.

  • Save time

Providers know the importance of your time. When you are mostly busy with technicalities of a traditional phone line, theirs is less chance you’d be able to focus on your business tasks for the day. Providers take you out of that and let you focus on your cloud business operations to save you time and money.

ALSO READ Basics of VoIP Plans that can benefit your cloud business

MachCloud – Industry’s best Digital Communications Provider

At MachCloud, there is something for everyone. It is a robust digital communications platform offering SIP Trunking, Cloud PBX, and Reselling of Office 365 services.  MachCloud offers free calls mixing different technologies and makes the customers save more costs on their communications expenditure. Experts at MachCloud know the importance of your time and take the burden off from your IT team regarding communication infrastructure management.

Get started with MachCloud and deploy the right tools for your business that take your business to success.

 

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The power of Hosted PBX System: 4 benefits that unlock the potential of your Cloud Business

In PBX
November 18, 2019
3 Min Read
T

A Hosted PBX system is all you need to raise the bar of your business communication system. The best part of the deal is: it is ideal for any business size. It gives you business an extra edge, the value you need to go forward and perform better in day to day activities. It furthers promotes agility and you can introduce the concept of “Work form anywhere” for your employees and improve productivity. Digital business communication is implemented with Hosted PBX for a better business performance. Here’s how Hosted PBX can boost your cloud business:

Quick Setup

A Hosted PBX system is easily setup at your cloud business workplace since most of the infrastructure is up and running at the Provider’s end. So, opting for a Hosted PBX is easy peasy. Simply choose a provider, configure and optimize the services and you’re all set to go!

Scale the PBX System on Demand

One of the best things about PBX System is that with a Hosted PBX, you can scale up or down depending upon the size of your business.  You can easily create new user accounts or add new extensions to your existing configurations.

Operate in Distributed Environments

Cloud businesses operate in Distributed environments and digital communication solutions give you all the flexibility you need to keep your operations smooth in distributed environments. Hosted PBX system gives you the flexibility to access critical business data from anywhere so even if you are going abroad at a business trip or are on a vacation and a colleague needs some assistance, your business operations can continue well anytime.

Security and Reliability of Services

The best part of deploying a modern-day communication system is that the Provider takes the responsibility of security and updates of the Hosted PBX system. In addition to this, a reliable service delivery is ensured at all times. The off-site data centers are maintained by the Provider and make sure there is minimum downtime. Plus, the disaster recovery solutions are also managed at the Providers end, so there’s minimal effort of maintenance and ensuring service delivery at your end.

ALSO READ Features that make MachCloud stand out from other UC providers

MachCloud’s best-in-line Cloud PBX offering for a profitable Reselling

MachCloud offers, digital communication services for modern-day communication with attractive tariff that allows better margins, service of high security and reliability. It also offers all the key features of a PBX-UC. The Resellers can take benefit from the API to integrate with web services, mobile client, and wall board and call center functions. MachCloud’s Cloud PBX can easily be integrated with all the modern web services, to serve users in the most demanding markets. The capabilities include: Extensions, numbers, connection to SIP phones, Conference Box, Voicemail, Call Forwarding, Dial plan switch, Voice Prompts, Music on Hold, Queues and much more.

Gear up your business with MachCloud’s Cloud PBX for a smooth cloud business journey.

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Hosted PBX – Cloud Based Virtual PBX for your Cloud Business | A Guide

In Cloud PBX
October 31, 2019
3 Min Read
H

With virtual PBX, hosted PBX, providers offering Cloud PBX, SIP trunking and many other options available at low rates, every cloud business provider thinks of opting a digital business communications solution, sooner or later. Digital communication solutions are provided by many providers that are replacement of existing business phone lines. But, where to start from?

To be honest, here are many options. One major option is a Hosted PBX, a cloud-based, virtual PBX phone system.

You can monitor the call related activities; facilitate your business from a modern communication infrastructure   and all types of communication mediums like text, voice, and video.

Broadband Capacity in Hosted PBX

If your organization has a few hundred employees and running smooth in business operations then Hosted PBX is the option for you. In modern times, Hosted PBX uses around 100Kbps both up and down in order to carry out one phone call with no latency or interference. So, you got a rough idea of the broadband capacity needed for one phone call. For more lines, say ten lines for one setup, you’d need a capacity of around 1MB both up and down.

There’s absolutely low latency with a setup offered by a Hosted PBX provider. So, you can stay hassle-free regarding the call quality.

Find the Right Broadband Service

For a virtual PBX, there are a couple of options on which technology to choose from. ADSL2+ is one option. It offers download speed of 20Mbps and an upload speed of 1Mbps. The quality of call operations depend upon the distance of premises from the exchange. Furthermore, there’s an option to opt for Fixed Wireless Broadband that can accommodate up to 30 telephone lines. It offers symmetrical speed (meaning both upload and download speeds are same). The ideal system offered by a Hosted PBX Provider is the Fiber Broadband. It offers extremely low latency and fine symmetrical speeds. However, out of the three, Fiber broadband is the most expensive setup. For companies having both voice and data requirements, Fiber Broadband are the way to go and with the right Hosted PBX provider, the transition process is quite simple and uncomplicated.

ALSO READ Features that make MachCloud stand out from other UC providers

MachCloud – Trusted Cloud PBX Provider for Digital Communication Service Delivery

MachCloud is a globally trusted one-stop digital communication services Provider that provides best-in-line infrastructure needed for effective communication across the business space. With MachCloud, you get reliability of services. Its Cloud PBX Solutions are simple and secure integrating all the key features of PBX-UC and can be integrated with web services, mobile client, wall board and call center functions. The quick setup and attractive tariffs make MachCloud’s Cloud PBX Solution a popular one amongst Cloud Providers.

Get on board with MachCloud and explore the various options to cater your needs of modern digital business communication.

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