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How Reliable Voice Calling Solutions benefit modern businesses

In Business Communication
December 23, 2021
3 Min Read
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Cloud Voice solutions are very beneficial for modern businesses. Businesses need a standard Cloud Calling Solution to carry out everyday business interactions between employees and customers. The traditional business Phone is now replaced with Cloud Phone systems with a wide variety of options. Businesses need a reliable voice calling solution in order to stay on top of the curve because “Communication is the key to business success”. Here are five reasons Why Businesses Need Reliable Voice Calling Solutions:

  1. Quick setup and reduced costs

Cloud Voice Solutions are easily set up and can be fixed quickly. As compared to a traditional phone system, the Cloud Phone systems are less complicated and require less infrastructure. It is because the infrastructure required for Cloud Systems is there with the vendors and is Managed. Thus, no special equipment is needed in order to set up such a Calling solution in a cost-effective manner.

  1. High Quality Services

Cloud based solutions provide High-quality Services. This is true for Cloud businesses offering cloud-based hosted services and also for Cloud Voice solutions. The high-definition codecs provide excellent call quality and an improved networking experience. This makes cloud solutions more effective than landline networks.

  1. Easy scalability

With cloud-based solutions, it is always a plus that you can add as many phone lines as per your requirement at any point of time in your cloud business. All you need to do is inform your vendor and you are all set. With cloud Voice solution, another benefit is that you can scale up or down as per your business requirement. 

  1. Remote connectivity

With the advent of remote working policies being forced on almost all organizations in the world due to the 2020 pandemic, companies are being more convinced that remote connectivity between employees and customers is what keeps businesses alive in hard times. Cloud Voice solutions provide just that and also cater to all the remote working tools required for a smooth remote working experience.

  1. Advanced Features

Modern Cloud Calling solutions are equipped with AI-based features like AI-based Voice assistants, Smart cameras that focus on the speaker in a video conference, AI-based apps that take speaker notes, etc. All these features and more advanced ones are being introduced with Cloud-based VoIP solutions.

ALSO READ: ENTERPRISE SIP TRUNKING: A BASIC GUIDE

MachCloud – the all-in-one Cloud Calling Solution to streamline your business Phone

MachCloud offers cloud calling solutions like SIP Trunking, Cloud PBX, Direct Routing with Teams, Cloud Voice for Zoom and other tools assisting remote working like Virtual Private Server, Windows Virtual Desktop and many more. With easy billing and reporting options, MachCloud provides a streamlined way of carrying out Business Phone operations.

Get on with MachCloud and select the cloud Voice solution that best suits your cloud business.

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Get ready for Microsoft Teams certified desk phones

In Microsoft Teams
August 7, 2020
3 Min Read
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After amazing Telephony Services, Microsoft has introduced new Teams certified desk phones.

Recently Microsoft explained in a blogpost how Teams capabilities can be enhanced using modern Phones. Formally a part of Microsoft Teams Displays, the desk phones provide a modern experience of communication and collaboration. The devices are enriched with features like high-quality call and video capabilities, buttons, and a hands-free experience. The devices are powered by Cortana, AudioCodes, Poly, and Yealink.

What are the new Microsoft Teams certified desk phones and devices?

Since Microsoft is already eager in making Teams the most secure platform for communication, the introduction of a new certified desk phone will add to the already tight security of Teams. Here are the desk phones that Microsoft has announced to offer by the first half of 2021:

  • Basic Microsoft Teams IP Phones

These phones promise the functionality of a full-fledged office Business Phone and telephony services. It is expected that Microsoft is planning for a normal phone interface with Buttons. This means the desk phone can be used like typical office phones with or without a touch interface. The hardware interface is kept for an overall cost-effective device affordable for businesses and easily replaceable for existing out-dated telephony services.

  • Microsoft Teams USB Phones

Many users are still used to heavy calling and would need out of the box features in addition to Microsoft Teams calling experience. To cater to that, Microsoft offers USB peripherals that can be attached to USB phones. They are easily connected to PCs or MACs for a rich Teams Calling experience. The basic Yealink USB phones are expected to land in the market by late 2021.

Related: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

Microsoft is committed to providing a next Level communication with Teams

With new phones in the market, the concept of remote working can be eased for work from home employees. Since after the COVID-19 work from the home shift, many organizations are moving towards a more hybrid workplace environment. The announcements on the introduction of Teams Display devices are the next step to foster a hybrid workspace for companies.

MachCloud- the all-in-one Microsoft Teams service provider

MachCloud is committed to foster communication and enhance business communication for modern organizations. With a broad range of telephony services to choose from, MachCloud lets you stay on top of the curve with prompt communication. The platform provides Microsoft Teams Calling solutions in addition to Teams Direct Routing. The MachCloud Solution for Microsoft Teams service is committed to providing Teams related solutions to originations that are willing to make the shift to Teams. The experts at MachCloud are always ready to assist organizations with expert advice and assistance.

Get started with MachCloud for a rich next level business communication experience.

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A guide to Deploy Microsoft Teams Direct Routing

In Microsoft Teams
July 23, 2020
3 Min Read
A

Microsoft Teams Direct Routing has gained immense popularity ever since the concept of modern business telephony is introduced. An on-premises telephony system infrastructure being directly linked to Microsoft Teams gives an edge to your business phone system. Microsoft has provided a full-fledge documentation on the step by step guide for Deploying Direct Routing for latest cloud business communication. However, it is very complicated to implement involving PowerShell scripts and connectivity protocol including security implementation. There are providers who easily can set up your business telephony with Microsoft Teams, without any hassle for you.

Microsoft Teams Direct Routing makes you do more with less

The Direct Routing feature expands the capabilities of Teams. There are two major phases to deploy Direct Routing in Microsoft Teams. These are: 

  • Planning & Prerequisites

  • Deploying Direct Routing

Planning the Business Telephony System

It is important to know the details of Teams Direct Routing before Deployment. Direct Routing allows the customers to interoperate with third party systems like on-premises PBX, Microsoft Phone system and Analogue devices. It further lets you leverage the existing infrastructure which you are using with other service providers. It facilitates users who do not have calling plans in their area. It is important to know the licensing requirements before you get started with direct routing.

RELATED: HOW Machcloud Teams FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING

Deploying Microsoft Teams Direct Routing with your local provider

The following steps are performed under this phase:

Step 1: Enable Direct Routing

In this step, the connection between Teams admin center and your local provider is created. No configuration at your side, all is fully automated provisioned by your local provider.

Step 2: Enable users for Direct Routing

For this step, you need to first create a user in Microsoft 365 and assign a license. You can create users via admin center. You can then assign the right Microsoft licenses to this user.

  • Configure Voice Routing Options

You can either configure Teams to route through a voice channel directly to the phone network or configure Teams to connect to existing PBX.

  • Phone number

A new or existing phone number can be assigned to a Teams user or an existing PBX extension number can be assigned to a Teams user. This process is automated by your telephony provider.

MachCloud helps companies in setting up their business telephony like no other

MachCloud is an all-in-one business telephony system provider that assists companies and organizations ranging from SMEs to enterprise level, in providing business phone systems. The services include Cloud PBX (Hosted PBX), SIP Trunking and Microsoft Teams Direct Routing. With its Teams-oriented unique solutions like Teams Calling Plans and Teams Extension, MachCloud stands out from other providers in the market. 

Get started with MachCloud to get details on Teams Direct Routing setup and enjoy state of the art business telephony service and cloud business communication.

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How to connect phone to Microsoft Teams?

In FAQ
June 10, 2020
1 Min Read
H

Microsoft Teams offers an easy way to connect the business phone with Teams. You must acquire the necessary licenses before starting. You can then get new phone numbers for users or porting or transferring your existing numbers from your business phone service provider. Other than this, you can also get service Phone numbers like toll-free phone numbers for audio conferencing and other purposes like auto attendants, and call queues. You can now setup Calling plans for the company. The emergency calling number is included in Calling in Teams via your local Telephony Operator.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “7 Facts must know about Teams Calling“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about connecting phone to Microsoft Teams.

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Unleash the power of Microsoft Teams with an existing PBX telephone system

In Microsoft Teams
March 9, 2020
4 Min Read
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Microsoft Teams is the next generation of collaboration tools for the modern workplace. When migrating to Microsoft Teams you do not want to sacrifice important PBX features. Until MachCloud Solution for Microsoft Teams, integrated support in Microsoft Teams for an existing PBX was not available such as retaining your existing phone number and dial by extension.

Introducing MachCloud Solution for Microsoft Teams, a fully automated service for calling in Microsoft Teams, while maintaining your existing PBX. MachCloud Solution for Microsoft Teams works in minutes without PBX migration or phone number porting.

MachCloud Solution for Microsoft Teams benefits

You should consider all Microsoft Teams limitations before migrating. There is no coexistence between Microsoft Teams and third party PBX. The only option you have is to fully migrate and accepting all limitations, or simply continue to use two separated platforms. The biggest advantage of MachCloud Solution for Microsoft Teams is that you can maintain your existing PBX and don’t have to compromise on functionality. You can continue to use your existing number plan with dial by extension. MachCloud Solution for Microsoft Teams also integrated fixed and mobile devices, allowing the caller to dial out using the company main phone number directly from the Microsoft Teams smartphone app. Another great feature is that when a Microsoft Teams user is unavailable the call can be forwarded to any group, extension or to the receptionist.

How does it work?

Microsoft Teams user is linked to an existing PBX extension for example 201. The username, password, and extension (201) of the user is entered in the self-service web portal. MachCloud’s geo-redundant platform ensures that the fixed device at the workplace is replaced by the Microsoft Teams user smartphone.

Teams Voice PBX Integrations - MachCloud

It is not required to migrate all PBX users simultaneously to Microsoft Teams. Users who are not ready simply continue to use the PBX system as before. Important to know is that MachCloud Solution for Microsoft Teams does not make any changes to the PBX configuration, SIP trunk or external telephone numbers.

Call function comparison of Microsoft Teams and MachCloud Solution for Microsoft Teams?

Microsoft Teams built-in PBX functions are limited and by far the most important reason why companies do not consider migrating. A short comparison:

Features and options

Microsoft Teams

MachCloud Solution for Microsoft Teams

Advanced PBX functions such as multi-level hunt groups

Not available

Available

Easy sign-in sign-out for hunt groups  

Not available

Available

Use of a single telephone number block

Not available

Available

Back-up routing, in case Microsoft Teams users are unavailable

Not available

Available

Easy migration without number porting or replacing SIP trunks

Not available

Available

Keep existing call routing plan and extensions in place

Not available

Available

Flexible number presentation when making calls

Not available

Available

What licenses are required?

To start using MachCloud Solution for Microsoft Teams the following Microsoft licenses are required:

Direct Routing connection

 MachCloud Direct Routing Connector, you can choose any Microsoft license:

For instance: Microsoft Office 365 E1, Microsoft Business Basic, etc.

Microsoft Teams User

MachCloud User license for Microsoft Teams. You can choose out of these Microsoft licenses:

  • Office 365 E1  + Phone System
  • Office 365 E3  + Phone System
  • Office 365 E5  (Phone System included)
  • Microsoft 365 Business Basic + Business Voice (without calling plan)
  • Microsoft 365 Business Standard + Business Voice (without calling plan)
  • Microsoft 365 Business Premium + Business Voice (without calling plan)
  • Microsoft 365 Enterprise E3 + Business Voice (without calling plan)
  • Microsoft 365 Enterprise E5  (Business Voice included)

What does it cost?

  • MachCloud Solution for Microsoft Teams licensing cost is calculated per user per month. Contact your service provider or MachCloud for more information and pricing.
  • Direct Routing between Microsoft tenant and MachCloud requires one Microsoft user license (take any license you want) and one MachCloud Direct Routing Connector license.
  • The connection between Microsoft Teams User and MachCloud Telephony network requires one MachCloud User license for Microsoft Teams.
  • Microsoft requires each Teams user to have a Phone System addon (Office 365) license or Business Voice addon (Microsoft 365) license.
  • MachCloud partner will be responsible for charging the end-user (customer). A detailed report of existing accounts will be available in the self-service web portal.
  • The existing calling plan and PBX remain unchanged. MachCloud calling plan or cloud PBX is optional and not included.
  • Prices do not include sales tax (vat) where applicable.

What are the prerequisites?

  • Extension numbers can be 2, 3, 4 or 5 digits long, with the exception of 100-199.
  • The Microsoft Teams user can only make and receive calls. All other functions are provided by the existing PBX system.
  • After successfully registering and purchasing MachCloud Solution for Microsoft Teams licenses you will have access to the self-service web portal for configuring Microsoft Teams call settings.
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An insight to employee experience with Microsoft Teams and MachCloud

In Microsoft Teams
February 4, 2020
2 Min Read
A

Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

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Microsoft Teams Direct Routing Solutions | Boost your Business Productivity

In Business Communication
December 3, 2019
3 Min Read
M

Microsoft is yet again wining the competition in Cloud Phone System with its lucrative Microsoft Teams calling, Microsoft Teams direct routing and Microsoft Teams PSTN calling services. Since Microsoft has announced Teams Calling plans, there has been a sudden rise in the customer base and businesses are opting for Microsoft Teams Calling plans. Equipped with lucrative benefits, Teams Direct Routing and Microsoft Teams PSTN Calling services are a win-win for businesses that are already planning to update their out-dated Cloud phone systems.Microsoft teams direct routing

According to latest updates, the services are being offered in Europe, North America & Australia. However, CSPs can use the services to call in 196 countries worldwide. Microsoft Teams PSTN Calling is equipped with all the necessary features that are the need of businesses today. It is a productive option for businesses already having PBX System in place. Following is a precise list of the features available in Microsoft Teams Calling feature:

  • Voicemail

Once you have a dedicated phone number and a Phone System license, the voicemail services is setup automatically and provisioned to users. With this feature, voice messages are converted into text messages and sent as an email to Exchange Online mailboxes

  • Response Groups & Auto-Attendants

In the world of digitization, cloud communications has become transformed as well. The trend for Response Groups and Auto-Attendants is high in the competitive business market, so you do not have to miss another important call. Auto Attendants direct your callers to navigate menus to assist them for the purpose they have made the call. There are also options to add special greeting messages, background music and customized menus with multiple language options. All these features make the call more users friendly.

  • Call Forwarding

With this feature, you can answer calls on the behalf of a colleague or coworker on a separate device. The callers are notified about the calls being answered on the call recipients’’ behalf.

  • Group Call Pickup

The feature of group calls is a necessity in today’s business environment; there are many occasions when teams have to meet up online for a quick discussion. With this feature, you can quickly setup a group and add individuals with whom you plan to share call answering responsibilities

  • Park & Retrieve Calls

This is a much needed feature in today’s workplace. With this feature, you can temporarily put the caller on hold to generate a unique code that you can forward to another coworker so he can continue with the caller. This feature is useful if you need to switch devices during a phone call (Device getting out of battery, maybe?)

ALSO READ Resell Calling in Teams with MachCloud

MachCloud’s Direct Routing Solution for Microsoft Teams Calling

MachCloud offers lucrative services to businesses with its Direct Routing for Microsoft Teams Calling Solution. This solution has given a new meaning to Collaboration with its affordable and top-notch services. The system is equipped with all the features required from an enterprise Phone system and is easily deployable. With features like One-to-one Dialogues, Reporting, Call recording, voicemail and many others, MachCloud’s Teams Direct Routing is a win-win for businesses. It offers attractive pricing plans and hybrid solutions that fulfill business cloud-based communication needs of today.

Join MachCloud’s Direct Routing Solution for Microsoft Teams Calling in Teams and bring more bang for your bucks in business.

 

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How Digital Business Communication solutions can make you win over your competitors

In Digital Communications
November 26, 2019
3 Min Read
H

Investment in Digital business communication solutions is regarded as the new norm for business success. It is often believed that the way to business success is the investment in the Right areas. In case of cloud- based businesses, the Right areas have become cloud business communication solutions. By going with a typical business phone system, you fail to realize how much you are spending on the calls and internal communication costs that you could’ve saved with cloud based communication solutions. Here are five ways how you can stay ahead of your competitors using a digital cloud based business communication solution:

  • Become Productive, not busy!

Staying busy all the time doesn’t mean you are being beneficial for the company all the time. Half of the time employees are busy fixing recurring tasks that can be automated. With a digital business communication solution in place, you’ll find more productivity amongst your employees, increased customer base and better prospects which eventually beats your competitors in cloud business competition.

  • Reach Out to international clients

With a cloud based business communication solution, you can reach out to international clients in an easy manner without biting your nails for potentially increased bills. When you reach out to an international customer base, you are more likely to sell better, grow your business and pursue for stability in your services. Capturing International clients is all you need to stay ahead of your competitors.

  • Get rid of barriers in the way of productivity

Business phone’s tangled wiring; jitters in video conferencing, dropping out important clients’ calls are a few barriers that come in the way of smooth service delivery from your end. With digital business communication, you can make use of top-notch infrastructure for smooth service delivery, that too without the hassle of maintenance at your end!

  • Save Cost on Calls

With business communication solutions, there are easy pricing plans that can fit any business. With a decent communication service provider, you only have to pay for what you need and so you can do more with less. There is less setup costs and almost no maintenance costs with a digital communication solution. In reality, you only don’t save direct communications costs, but also save indirect costs. For example Employees aren’t dependent to take calls only from the desk but can work from anywhere, so you never lose a business call and so potentially you save a huge indirect cost.

  • Hassle-free setup

Not only you save on setup and installation costs, you also save time with the quick and hassle free setup. You don’t have to boil the ocean during setup and installation of a cloud-based business communication solution, because setup is a low-hanging fruit in the first place.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s business communication solutions for promising cloud business outcomes

MachCloud is an Industry-leading digital business communications platform offering best-in-line services to customers and partners for a better business communication. The offers include SIP Trunking, Cloud PBX services, MachCloud, Office 365 Reselling services and Calling in Teams with Direct Routing. Not only the services are easy to deploy, the pricing and plans are also pocket-friendly and win-win for both customers and Resellers. Whatever the business size, MachCloud has got you covered.

Get started with MachCloud and find the Right digital cloud business communication solution for your business for better cloud based business productivity.

 

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