Communication Delivery Platform

TagMicrosoft Teams calling

Elevate business communication with Microsoft Teams Calling

In Microsoft Teams
August 31, 2021
3 Min Read
E

Voice for Microsoft Teams is a complete solution to take your business phone to a new level. Microsoft has introduced various components of Teams that can integrate well with your existing PBX systems too. Whether you are new to Cloud Business telephony or have an existing infrastructure in place, Microsoft has got you covered.

What are Cloud telephony benefits?

If you are on the lookout for a cloud telephony system, here are a few things that can make you decide better:

  • Do more with less

Cloud telephony is simple to handle and set up at the same time. The lack of physical hardware lets you manage things with ease.

  • Mobility

One of the biggest advantages of cloud telephony systems over traditional systems is that cloud telephony system let you enjoy mobility while traditional phone systems force you to be glued to your office desk during working hours.

  • Flexibility

Cloud telephony offers easy extension based on the number of growing employees within the organization.

Voice for Microsoft Teams: Setting Up Your Plan

Microsoft Teams provides you the many reasons to set up a Cloud telephony system. The Voice for Teams offering has got you covered, no matter how large or small the organization is. Here are a few things that you need to know before you set up the Voice for Teams offering:

  • Get Business Voice subscription

To Setup Teams, you need to have a Microsoft 365 subscription. In addition to this, if you plan to set up cloud telephony to the next level, it is best to get a Microsoft Business Voice subscription without calling a plan license. Your calling plan will be provided by MachCloud with which you can have any national or international number, get communication credits, and much more.

  • Get the right Internet connection

To set up Teams, you need to check with your Internet provider if your bandwidth plan can support Teams Voice services. So, before setting up Voice for Teams, it is best to make sure your internet connection supports Business Voice.

  • Setup Teams

Once you have the licenses and the right internet connection, you must set up Teams on users’ devices within the organization. For this, you must install Teams on employee devices like PCs and mobile phones. In addition to this, you must set up the environment for Teams like perhaps a conference room setting for audio conferencing or for users in noisy environments.

ALSO READ: EXPERIENCE DIRECT ROUTING WITH TEAMS AND PBX

MachCloud- the one-window for modern cloud telephony services

MachCloud is a modern cloud telephony provider platform that offers many services based on modern business unified communication requirements. There are easy migration options from PBX to Teams Direct routing, easy connection options of PBX and SIP Trunking, better license management of Microsoft office 365 and a complete self-service portal for easy setup and management.

Get your organization ready for next-level communication to cater to modern communication challenges with MachCloud.

Let’s Talk
Read on

How do I enable a dial pad in Microsoft Teams?

In FAQ
June 15, 2020
1 Min Read
H

In the US and Canada, you are able to add a dial pad in Teams by having a Phone System enabled in the organization’s Teams plan along with Calling Plans. In Teams, you must ensure that “Allow private calling” is properly enabled in the main Teams calling policy. This can be done via the Microsoft Teams admin center. In this way, the users can make calls and receive calls via PSTN and the Dial Pad Tab would be enabled. From the bottom of the screen, select Dial a number then select Dial Pad.

For expert guidance, talk to the MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How to enable PSTN Calling in Microsoft Teams?“

Read on

How to link telephony to Microsoft Teams?

In FAQ
June 8, 2020
1 Min Read
H

The procedure to link your telephony system with Microsoft Teams is fairly simple. First, you must figure out if the Microsoft Teams Direct Routing is available in your country. You can check out from the list of countries on Microsoft Teams details from Microsoft. Once your country is there, you must get the necessary licenses from Microsoft. For PSTN calling, the users need to have Microsoft 365 licenses like Business Basic, Standard, and Premium or Enterprise licenses like E1, E3, and E5 including Business Voice or Phone System add-on. After that, you are all set to port existing numbers or purchase new numbers from your current PSTN Network provider and hook these up directly to Teams users together with a calling plan. Alternatively, you can connect Teams to your existing cloud PBX, leaving all your current telephony infrastructure, numbers, and PSTN Network provider as it is.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Linking Telephony in Microsoft Teams.

Let’s Talk
Read on

Microsoft Teams Calling Plans: Which one is for you?

In Microsoft Teams
June 5, 2020
3 Min Read
M

Microsoft Teams calling plans come in a wide variety and businesses are opting for a Microsoft Teams phone system because there is something for everyone. The calling feature within Teams has gained popularity with Microsoft users pretty quickly. Companies can unlock more potential out of their digital communications investments via Calling in Teams feature powered by Microsoft Teams phone system.

The benefits of Microsoft Teams Phone System

Following are a few more benefits of using a Microsoft Teams Phone System:

  • Get an upgraded digital communication system

Microsoft Teams phone system is updated according to the latest trends in modern digital business communication. With this, you can get rid of the old and complicated setup equipment which is also expensive to maintain.

  • Scalability with new users

Teams make it easy to onboard new users with minimum efforts. It doesn’t require any additional hardware additions to add new users. The new users can directly start using the Microsoft Teams phone system.

  • Stay in Control of calling policies

Teams phone system provides administrators control over users’ ability to use calling in Teams for private calls. Other features include set up call forwarding and creating and implementing calling policies. Most of the features are adjustable with options like “Always Enabled” or “User Controlled”.

Choose the Right plan amidst all Microsoft Teams Calling Plans

Following are Microsoft Teams Calling Plans for business

Direct Routing: with Direct Routing you have the choice whether or not to continue to use your existing (cloud) PBX.

  1. Using your existing (cloud) PBX, you will continue to use your current infrastructure. No calling plan is needed for calling in Microsoft Teams. Telephony lines remain with your current Provider.
  2. Without using a (cloud) PBX, you have complete freedom to choose voice lines from local PSTN Service and Network Providers. Including all associated calling plan options of these Providers in your area.

Microsoft Calling Plan: This makes Microsoft your PSTN Service Provider with a limited range of PSTN Calling Plans.

Related: How MachCloud Solution for Microsoft Teams Facilitates Businesses with Teams Direct Routing

MachCloud offers MachCloud Solution for Microsoft Teams® as an effective Teams in Calling solution

MachCloud is an all-in-one modern cloud communications network provider that offers Digital Business Communication Solutions to organizations. MachCloud Solution for Microsoft Teams® is one such solution that provides features like Direct Routing in Teams and Calling Plans for Teams. With MachCloud, you get pocket-friendly pricing and plans that are always cost-effective for the company.

MachCloud offers several features such as conference calls in Microsoft Teams, video conferencing, chat, messages and much more. With the MachCloud self-service portal you can manage your communication systems seamlessly.

Get on board with MachCloud and discover how you can use the full potential of your digital communication solution in your business.

Let’s Talk
Read on

How to set up Telephony in Microsoft Teams?

In FAQ
June 5, 2020
2 Min Read
H

To set up business telephony in Microsoft Teams, the first thing you need to determine is whether the Microsoft service is available in your country. Select your country from Country and Region availability for Audio Conferencing and Calling Plans and find out if your country is on the list.

Microsoft 365 license agreement is needed in setting up Telephony in Microsoft Teams

 You need to get hold of the correct agreements and licenses. A Microsoft 365 license agreement is needed which is up-to-date and compatible with telephony and cloud PBX (E1, E3, or E5). After that, you need to assign a phone system and Calling Plans licenses to users in the organization. Get new numbers or port existing numbers from current service providers to Office 365. Then you need to Setup the calling plan, Audio conferencing, Cloud call queue, and Call auto-attendant based on your organizational needs.

A lot of manual work, which can be automated and supported by a Teams specialized Providers like MachCloud with its self-service portal.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Planning for Skype to Teams Migration? Here’s the guide“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about setting up Telephony in Microsoft Teams.

Let’s Talk
Read on

How to configure Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
H

The configuration process for Direct Routing is pretty tedious. Your PSTN Service – or Network Provider needs to connect with the Phone System within your Microsoft Tenant. You then enable users with the option of Calling in Teams. This requires assigning users with a phone system license. Configure their phone number and enable voicemail and voice. After that Voice routing must be configured which includes a Voice routing policy, Voice routes number patterns, and an online PSTN gateway and Voice routing with one PSTN usage. Lastly, you have to Apply the Number Translation Rules Policy to translate inbound and outbound numbers. A lot of manual work, which can be fully automated by a Teams specialized PSTN Network Provider like MachCloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Securing your SBC Microsoft Teams Direct Routing effectively“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about configuring Direct Routing with Teams.

Let’s Talk
Read on

What is Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
W

In modern digital communication, Direct Routing is a process that routes Microsoft Teams to a traditional phone network i.e. PSTN. With Microsoft Teams Direct Routing, you get to connect Microsoft Teams with telephony Network Providers of your choice. This results in cheaper call rates for both local and international calls, better support, and more flexibility.

Direct Routing setup

A Direct Routing setup lets you configure your existing PSTN connectivity with Microsoft Teams client. The process requires connectivity to local PSTN Service – or Network Provider, O365 organization and related domains to carry out the desired cloud-based communication, organization-wide and globally.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Microsoft Teams Direct Routing: Where to start“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more. 

Let’s Talk
Read on

How MachCloud facilitates businesses with Teams Direct Routing

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, Unified Communications
June 3, 2020
3 Min Read
H

According to statistics, Microsoft Teams, especially Teams Direct Routing, is being deployed in the business domain at a record-breaking pace. The heavy adoption of Teams also owes to the fact that Microsoft has announced End of Life for Skype for Business, which ultimately diverts the consumers to the Microsoft Phone system: Microsoft Teams.

MachCloud Solution for Microsoft Teams Solution fosters Teams Collaboration

Various Microsoft telephony services are efficient; provide faster Dialing, maintain call logs, and everything that a modern business needs out of a top-notch Telephony service. MachCloud offers solutions for Microsoft Teams powered communication service to its existing set of services: Direct Routing for Microsoft Teams Calling. This is offered in association with Office 365 Integration with which businesses are empowered since it eliminates the need for extra infrastructure and thus brings more bangs for the bucks for companies in these struggling economies.

Top 5 Benefits of Teams Direct Routing with MachCloud

Give a new meaning to collaboration

MachCloud Solution for Microsoft Teams brings cloud communication solutions like Cloud PBX, Microsoft Teams together for your business, and get on board with Teams Direct Routing for a smooth and best price Calling in Teams experience with MachCloud Solution for Microsoft Teams solution that gives a new meaning to business collaboration.

  1. Low-Cost Solution

MachCloud Solution for Microsoft Teams solution doesn’t require an additional Hosted Setup and can work with a business’s existing PBX. Every direct routing calling plan enables the consumers to fully automate network onboarding & tenant provisioning, thus utilizing Teams Voice Calling Plan that stays light on the company budget.

  1. Secured communication

The end-to-end call encryption feature of Teams assures every Microsoft phone system call via Teams to be secure and protected from eavesdropping and other threats.

  1. Excellent service delivery

MachCloud offers a fully automated provisioning portal and Microsoft phone system for Teams which offers inbound and outbound calls with excellent quality and crystal-clear voice. 

  1. The Hybrid approaches

With MachCloud Solution for Microsoft Teams, you can either opt for Microsoft Teams with an existing (cloud)PBX or Microsoft Teams with our Direct Routing service. You can choose to depend upon your business nature.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the all-in-one unified communications solution for business

MachCloud, with its solution for Teams, offers a fully automated provisioning portal for Teams Direct Routing which offers chat, calls, video conferencing, and File sharing. In addition to this, other collaboration tools with excellent quality and crystal-clear voice eliminating the need for an additional Hosted Setup and can work with a business’s existing PBX are also offered. Equipped with features like geo-redundancy, 24-hour support, call analytics, and unlimited inbound calling, the Direct Routing for Microsoft Teams Calling solution opens doors for resellers and sales partners to offer Teams Voice service and Direct Routing service in a secure, simple and smooth manner.

Go for MachCloud and utilize the benefits of Microsoft Teams for your progressive business.

Let’s Talk
Read on

Microsoft for healthcare features empowers healthcare providers via Teams

In Microsoft 365, Microsoft Teams
May 18, 2020
3 Min Read
M

Microsoft for healthcare has gained popularity ever since the coronavirus pandemic has taken the rise. Microsoft Teams has benefitted business, academic industry, and other domains while organizations had to impose a work from home policy. On top of that, Microsoft Teams health has benefitted the healthcare industry with its novel solutions for collaborating amongst the healthcare providers.

New capabilities in Microsoft 365 empower healthcare professionals

As the number of confirmed cases increase in the coronavirus dashboard, experts from Microsoft sensed a few needs for better healthcare collaboration amongst the providers and thus has rolled in new capabilities to empower healthcare organizations amidst COVID-19 pandemic with Microsoft Teams health care solutions. Features like very urgent messaging, visit scheduling, contacting the on-shift clinician and other new features are part of Microsoft for healthcare and directly address core challenges that the healthcare providers are facing these days with messaging and health systems.

Empowering the frontline workers and the healthcare sector

To stay informed about the availability of beds and supplies that are running out like masks or ventilators, the experts at Microsoft has created a Healthcare Emergency Response Resource Tracking system. The Microsoft Teams health Emergency Resource Tracking Solution can now be used to manage emergency responses and frontline workers can collect the information via their devices especially with coronavirus dashboard. Then the healthcare leads can take quick decisions in real-time on where to divert the upcoming patients due to scare resources.

The messaging features allow care teams to securely coordinate patient care

Microsoft Teams health solutions include new messaging features including the following capabilities:

  • Secure communication: Teams is end-to-end encrypted and deploys the latest methods of security
  • Priority notifications: This alerts the recipient unless a response is received. The messages are sent every two minutes up to 20 minutes.
  • Message delegation: This allows receipt to delegate messages to another contact, while the original recipient is busy in surgery or unavailable.

Also read: Tips to keep communication services up during covid-19

Enhancements added to healthcare data interoperability

With the growing needs of data handling and digitizing patient data, one of the top priories is the interoperability of data. Microsoft this introduced emerging standards like FHIR in Microsoft for healthcare, to cater for this challenge. Microsoft Team’s health solutions include providing a hub to access digital health records of patients.

MachCloud – The all-in-one platform for collaboration according to modem day collab needs

MachCloud is a robust communication services provisioning platform that empowers businesses with all the tools needed for a modern-day collaboration experience. MachCloud offers MachCloud Solution for Microsoft Teams®, the Microsoft Teams oriented Calling solution with additional solutions like MachCloud, Calling in Teams, and Direct Routing via Microsoft Teams. With a variety of pricing and plans, MachCloud has got one for every type of business.

Head to MachCloud to experience modern-day collaboration with the latest tools and security.

Let’s Talk
Read on

An insight to employee experience with Microsoft Teams and MachCloud

In Microsoft Teams
February 4, 2020
2 Min Read
A

Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

Get In Touch

Read on
Communication Delivery Platform

Get in touch !

MachCloud is a leading solution provider, crossing all the barriers, for true cross platform unified communication.

Recent Posts