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TagPhone system

How to configure Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
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The configuration process for Direct Routing is pretty tedious. Your PSTN Service – or Network Provider needs to connect with the Phone System within your Microsoft Tenant. You then enable users with the option of Calling in Teams. This requires assigning users with a phone system license. Configure their phone number and enable voicemail and voice. After that Voice routing must be configured which includes a Voice routing policy, Voice routes number patterns, and an online PSTN gateway and Voice routing with one PSTN usage. Lastly, you have to Apply the Number Translation Rules Policy to translate inbound and outbound numbers. A lot of manual work, which can be fully automated by a Teams specialized PSTN Network Provider like MachCloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Securing your SBC Microsoft Teams Direct Routing effectively“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about configuring Direct Routing with Teams.

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Microsoft 365 | Rebranding Office 365 business plans

In Microsoft 365
April 17, 2020
3 Min Read
M

The news is huge! Microsoft has decided to rebrand Office 365 business plans and name them on Microsoft 365 context, from April 21st, 2020. A few years ago when Microsoft 365 was introduced, its sole purpose was to provide a subscription bundle of Windows 10, Office 365 and Enterprise Mobility + Security. However, recently, Microsoft made an announcement that the tech giant has decided to rebrand a few subscription plans, and introduced a few new plans.

Which plans are affected by this M365 name change?

The flowing plans are affected by this announcement:

  • Office 365 Business and Office 365 Pro Plus

Both of these will be called Microsoft 365 Apps starting 21st April, 2020. To distinguish between the two, Microsoft will continue using “for business” and “for enterprise” as labels

  • Office 365 Business Premium

This will be rebranded Microsoft 365 Business Standard and all occurrences in documentation must be changed accordingly.

  • Office 365 Business Essentials

This plan will now be called as Microsoft 365 Business Basic from 21st April, 2020.

  • Microsoft 365 Business

Even though it is not a part of Office 365 family, Microsoft has announced this would be rebranded as Microsoft 365 Business Premium.

Which plans remain unchanged?

Other than the plans mentioned above, most plans are unaffected by the name change announcement. To give you a clear view you about whether your subscription plan is rebranded or not, take a look at the following list and find it yourself. The following plans have remained unchanged.

Office 365 for Government

  • Office 365 G1
  • Office 365 G3
  • Office 365 G5

Office 365 for Enterprise

  • Office 365 E1
  • Office 365 E3
  • Office 365 E5

Office 365 for Education

  • Office 365 A1
  • Office 365 A3
  • Office 365 A5

Office 365 for First line

  • Office 365 F1

The motivation behind rebranding

The Microsoft officials mentioned in the blogpost, where they announced the rebranding news, that the idea of rebranding is to indicate that Office 365 is not just Word, Excel and PowerPoint that half of the world still believes. Office 365 has grown a lot in the past years with products like Teams, Forms, Stream, and Planner and the name Microsoft 365 is a true depiction of what Office has evolved into, over the years. The officials confirmed that there won’t be any changes for now in price, features or the plans.

MachCloud – the favorite Microsoft 365 Provider for Resellers

If you are in search for a Platform to offer best in line Microsoft 365, look no further. MachCloud offers the best Reselling opportunity for all Office 365 resellers in the market. With better profit margins and a high reliability of services, MachCloud has become the favorite platform for Resellers. It offers basic plans like business plans (which include Business Basic, Business Apps, Business Standard and Business Premium), enterprise plans (which include Enterprise E1, Enterprise ProPlus and Enterprise E3) as well as Add-ons like Business Voice, Phone System and Business Apps. With the addition of delivering telephony services you offer a complete package, all from the MachCloud Portal.

Stay ahead of the curve and get your hands on MachCloud for a smooth and profitable service delivery to your customers.

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Seven benefits of integrating fixed and mobile telephony with Microsoft Teams

In Microsoft Teams
February 19, 2020
3 Min Read
S
Mobile telephony with Microsoft Teams Integration

Fixed Mobile Conversion

In order not to be tied to a fixed workplace, companies are increasingly opting for mobile telephony and are therefore replacing fixed telephony. This improves the call pick up rate and employees can work at any location. Business communication is mainly handled via the mobile device of employees, unless a fixed device is needed for the reception or contact center. The technical solution can consist of the use of an app on the mobile device that takes care of the calling-out displaying the company’s fixed-line telephone number. Or a special SIM is used that redirects traffic through the company’s telephone exchange.

Key benefits

For many companies it is important that a fixed business phone number is used for business calls while the private mobile number can continue to be used by employees for private calls and WhatsApp. In addition, it is important to be able to see whether someone is busy on a mobile device and to have all the functionalities of fixed telephony available on the mobile device.

Fixed Mobile conversion with Microsoft Teams

With the introduction of calling in Microsoft Teams, a new and interesting variant for Mobile Conversion develops. Microsoft Teams uses a mobile app where the telephony traffic is transported via WiFi or 4G. Calls to a fixed business number can be picked up directly on the mobile handset and calls can be made with only the fixed business phone number visible to the person being called. Incoming calls are visible on both the mobile phone, the workplace (Teams app or Teams phone).

Why is the Microsoft Teams variant interesting for a Mobile Conversion scenario?

  1. The call pick up rate of employees is improved because people can always be reached by mobile and can be diverted to a central post when not answering;
  2. The Microsoft Teams app needs less battery charge of the mobile device compared to other call apps;
  3. The app functions well both inside with Wi-Fi and outside with 4G;
  4. The app uses both the device’s address book and the address book within Teams;
  5. It is not necessary to replace SIMs or port mobile numbers;
  6. The private mobile number is retained and for business use only a 4G or Wifi connection is required. It is not necessary to have a separate business SIM;
  7. Fixed telephony becomes part of Microsoft Teams so that there is one environment for communication and collaboration.

ALSO READ

An insight to employee experience with Microsoft Teams and MachCloud

How does MachCloud help with this?

Additional functions are required to fully benefit from Digital Communications feature on mobile devices. Microsoft Teams sends the direct personal number for outgoing calls. That is not always required. MachCloud ensures that the number of your choice is sent as CLI on an outgoing call, such as the main number of the company. In addition, MachCloud can ensure integration with the existing telephone exchange functionality to, for example, set call routes within and outside office hours. A single voicemail box is also provided. Microsoft Teams users can become part of a call group, which also includes employees with a contact center workplace, for example. And all this without the need to replace SIMs or change mobile contracts.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Contact us via www.machcloud.com or +31 88 622 4000.

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A look into VoIP Business services and Disaster Recovery solution

In Business Communication, VOIP
January 6, 2020
3 Min Read
A

If you are associated with a VoIP business, a Disaster Recovery solution is a must for your business. Whether you are a reseller or a consumer or a VoIP Provider, the implementation of a Disaster Recovery solution for VoIP is essential. The concept of Disaster Recovery is not a new one. In fact, it is most closely related to Businesses Continuity, crises management and other such popular terms of today. These concepts assure data protection and flow of services in the midst of a natural or abrupt disaster.

A DR solution answers the basic questions related to an unpredictable scenario that your business may go through like What do you do if a hurricane hits your area? How do you respond if hackers break into your system? VoIP Businesses need to make sure three assets are well protected: the people, the data and the Phone system!

Backup Plans for VoIP business

If you have opted for a hosted VoIP service, the VoIP Provider has already setup the Disaster Recovery solution for VoIP in the cloud and you don’t really have to worry about your data and Phone system. Just go for your employee’s protection when your business is disaster-struck. However, if there is an existing SIP installation at your end, you need a DR solution for that to protect your phone system (in addition to protecting your people, off course)

Connection Backups

Disaster Recovery solution have to account for an alternate internet connection to function the VoIP system seamlessly. It is advisable to have a second line from your main Internet Service Provider. In this way, if the primary connection fails, you have another one to continue with.

VoIP monitoring systems

A VoIP monitoring system exactly tells you when to kick start your backup plan. In other words, with a VoIP monitoring system in place you’d be able to minimize business loss by starting the DR solution on time. For VoIP businesses, a few minutes of downtime can be fatal.

ALSO READ 5 Ways Business VoIP brings more Revenue

MachCloud Digital Communication Services Platform

MachCloud is a robust Industry-leading digital communications platform which has many products to choose from. With MachCloud, you can deploy SIP trunking, Cloud PBX or opt for MachCloud and Office 365 services. Its Microsoft Teams Direct Routing Solution makes business communication profitable and calls processes smoother. You also get the flexibly to mix different technology and do not pay extra. Whether you are reselling Office 365 services or need SIP trunking fixed at your business, MachCloud has something for you. The services at MachCloud are reliable and always up whenever you require.

Now you know it, Get on board with MachCloud and experience a digital business phone system like never-experienced-before.

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