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TagTeams Calling plan

What phones work with Microsoft Teams?

In FAQ, Microsoft Teams
July 17, 2020
1 Min Read
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Many partners are working closely with Microsoft to provide Phones for Microsoft Teams. Currently, there are many Teams supported Desk Phones like Lenovo Think Smart View business communication device, Poly CCX 600 Business Media Phone, Teams Edition with No Handset, Poly CCX 400, Poly CCX 600 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition with Headset, Poly Elara 60 WS for Voyager 5200 headset included, Yealink T55A for Microsoft Teams, Yealink T58A for Microsoft Teams, Audiocodes C450HD for Microsoft Teams and many others. In addition to this, Teams supports Speakerphones like Yealink CP700, Poly Calisto 3200-M USB-A (this personal and portable USB Speakerphone is coming soon), EPOS Sennheiser EXPAND SP 30, Yealink CP900, Poly Calisto 3200 USB A and EPOS Sennheiser SP 220 MS.

Apart from this, Microsoft Teams is also supported by Conference Room systems devices like Trio C60 Poly. For more information on the type of Teams supported Phones, Get in touch with a MachCloud Expert.

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How to link telephony to Microsoft Teams?

In FAQ
June 8, 2020
1 Min Read
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The procedure to link your telephony system with Microsoft Teams is fairly simple. First, you must figure out if the Microsoft Teams Direct Routing is available in your country. You can check out from the list of countries on Microsoft Teams details from Microsoft. Once your country is there, you must get the necessary licenses from Microsoft. For PSTN calling, the users need to have Microsoft 365 licenses like Business Basic, Standard, and Premium or Enterprise licenses like E1, E3, and E5 including Business Voice or Phone System add-on. After that, you are all set to port existing numbers or purchase new numbers from your current PSTN Network provider and hook these up directly to Teams users together with a calling plan. Alternatively, you can connect Teams to your existing cloud PBX, leaving all your current telephony infrastructure, numbers, and PSTN Network provider as it is.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Linking Telephony in Microsoft Teams.

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Microsoft Teams Calling Plans: Which one is for you?

In Microsoft Teams
June 5, 2020
3 Min Read
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Microsoft Teams calling plans come in a wide variety and businesses are opting for a Microsoft Teams phone system because there is something for everyone. The calling feature within Teams has gained popularity with Microsoft users pretty quickly. Companies can unlock more potential out of their digital communications investments via Calling in Teams feature powered by Microsoft Teams phone system.

The benefits of Microsoft Teams Phone System

Following are a few more benefits of using a Microsoft Teams Phone System:

  • Get an upgraded digital communication system

Microsoft Teams phone system is updated according to the latest trends in modern digital business communication. With this, you can get rid of the old and complicated setup equipment which is also expensive to maintain.

  • Scalability with new users

Teams make it easy to onboard new users with minimum efforts. It doesn’t require any additional hardware additions to add new users. The new users can directly start using the Microsoft Teams phone system.

  • Stay in Control of calling policies

Teams phone system provides administrators control over users’ ability to use calling in Teams for private calls. Other features include set up call forwarding and creating and implementing calling policies. Most of the features are adjustable with options like “Always Enabled” or “User Controlled”.

Choose the Right plan amidst all Microsoft Teams Calling Plans

Following are Microsoft Teams Calling Plans for business

Direct Routing: with Direct Routing you have the choice whether or not to continue to use your existing (cloud) PBX.

  1. Using your existing (cloud) PBX, you will continue to use your current infrastructure. No calling plan is needed for calling in Microsoft Teams. Telephony lines remain with your current Provider.
  2. Without using a (cloud) PBX, you have complete freedom to choose voice lines from local PSTN Service and Network Providers. Including all associated calling plan options of these Providers in your area.

Microsoft Calling Plan: This makes Microsoft your PSTN Service Provider with a limited range of PSTN Calling Plans.

Related: How MachCloud Solution for Microsoft Teams Facilitates Businesses with Teams Direct Routing

MachCloud offers MachCloud Solution for Microsoft Teams® as an effective Teams in Calling solution

MachCloud is an all-in-one modern cloud communications network provider that offers Digital Business Communication Solutions to organizations. MachCloud Solution for Microsoft Teams® is one such solution that provides features like Direct Routing in Teams and Calling Plans for Teams. With MachCloud, you get pocket-friendly pricing and plans that are always cost-effective for the company.

MachCloud offers several features such as conference calls in Microsoft Teams, video conferencing, chat, messages and much more. With the MachCloud self-service portal you can manage your communication systems seamlessly.

Get on board with MachCloud and discover how you can use the full potential of your digital communication solution in your business.

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How to set up Telephony in Microsoft Teams?

In FAQ
June 5, 2020
2 Min Read
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To set up business telephony in Microsoft Teams, the first thing you need to determine is whether the Microsoft service is available in your country. Select your country from Country and Region availability for Audio Conferencing and Calling Plans and find out if your country is on the list.

Microsoft 365 license agreement is needed in setting up Telephony in Microsoft Teams

 You need to get hold of the correct agreements and licenses. A Microsoft 365 license agreement is needed which is up-to-date and compatible with telephony and cloud PBX (E1, E3, or E5). After that, you need to assign a phone system and Calling Plans licenses to users in the organization. Get new numbers or port existing numbers from current service providers to Office 365. Then you need to Setup the calling plan, Audio conferencing, Cloud call queue, and Call auto-attendant based on your organizational needs.

A lot of manual work, which can be automated and supported by a Teams specialized Providers like MachCloud with its self-service portal.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Planning for Skype to Teams Migration? Here’s the guide“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about setting up Telephony in Microsoft Teams.

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How to configure Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
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The configuration process for Direct Routing is pretty tedious. Your PSTN Service – or Network Provider needs to connect with the Phone System within your Microsoft Tenant. You then enable users with the option of Calling in Teams. This requires assigning users with a phone system license. Configure their phone number and enable voicemail and voice. After that Voice routing must be configured which includes a Voice routing policy, Voice routes number patterns, and an online PSTN gateway and Voice routing with one PSTN usage. Lastly, you have to Apply the Number Translation Rules Policy to translate inbound and outbound numbers. A lot of manual work, which can be fully automated by a Teams specialized PSTN Network Provider like MachCloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Securing your SBC Microsoft Teams Direct Routing effectively“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about configuring Direct Routing with Teams.

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What is Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
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In modern digital communication, Direct Routing is a process that routes Microsoft Teams to a traditional phone network i.e. PSTN. With Microsoft Teams Direct Routing, you get to connect Microsoft Teams with telephony Network Providers of your choice. This results in cheaper call rates for both local and international calls, better support, and more flexibility.

Direct Routing setup

A Direct Routing setup lets you configure your existing PSTN connectivity with Microsoft Teams client. The process requires connectivity to local PSTN Service – or Network Provider, O365 organization and related domains to carry out the desired cloud-based communication, organization-wide and globally.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Microsoft Teams Direct Routing: Where to start“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more. 

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How MachCloud facilitates businesses with Teams Direct Routing

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, Unified Communications
June 3, 2020
3 Min Read
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According to statistics, Microsoft Teams, especially Teams Direct Routing, is being deployed in the business domain at a record-breaking pace. The heavy adoption of Teams also owes to the fact that Microsoft has announced End of Life for Skype for Business, which ultimately diverts the consumers to the Microsoft Phone system: Microsoft Teams.

MachCloud Solution for Microsoft Teams Solution fosters Teams Collaboration

Various Microsoft telephony services are efficient; provide faster Dialing, maintain call logs, and everything that a modern business needs out of a top-notch Telephony service. MachCloud offers solutions for Microsoft Teams powered communication service to its existing set of services: Direct Routing for Microsoft Teams Calling. This is offered in association with Office 365 Integration with which businesses are empowered since it eliminates the need for extra infrastructure and thus brings more bangs for the bucks for companies in these struggling economies.

Top 5 Benefits of Teams Direct Routing with MachCloud

Give a new meaning to collaboration

MachCloud Solution for Microsoft Teams brings cloud communication solutions like Cloud PBX, Microsoft Teams together for your business, and get on board with Teams Direct Routing for a smooth and best price Calling in Teams experience with MachCloud Solution for Microsoft Teams solution that gives a new meaning to business collaboration.

  1. Low-Cost Solution

MachCloud Solution for Microsoft Teams solution doesn’t require an additional Hosted Setup and can work with a business’s existing PBX. Every direct routing calling plan enables the consumers to fully automate network onboarding & tenant provisioning, thus utilizing Teams Voice Calling Plan that stays light on the company budget.

  1. Secured communication

The end-to-end call encryption feature of Teams assures every Microsoft phone system call via Teams to be secure and protected from eavesdropping and other threats.

  1. Excellent service delivery

MachCloud offers a fully automated provisioning portal and Microsoft phone system for Teams which offers inbound and outbound calls with excellent quality and crystal-clear voice. 

  1. The Hybrid approaches

With MachCloud Solution for Microsoft Teams, you can either opt for Microsoft Teams with an existing (cloud)PBX or Microsoft Teams with our Direct Routing service. You can choose to depend upon your business nature.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the all-in-one unified communications solution for business

MachCloud, with its solution for Teams, offers a fully automated provisioning portal for Teams Direct Routing which offers chat, calls, video conferencing, and File sharing. In addition to this, other collaboration tools with excellent quality and crystal-clear voice eliminating the need for an additional Hosted Setup and can work with a business’s existing PBX are also offered. Equipped with features like geo-redundancy, 24-hour support, call analytics, and unlimited inbound calling, the Direct Routing for Microsoft Teams Calling solution opens doors for resellers and sales partners to offer Teams Voice service and Direct Routing service in a secure, simple and smooth manner.

Go for MachCloud and utilize the benefits of Microsoft Teams for your progressive business.

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Microsoft for healthcare features empowers healthcare providers via Teams

In Microsoft 365, Microsoft Teams
May 18, 2020
3 Min Read
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Microsoft for healthcare has gained popularity ever since the coronavirus pandemic has taken the rise. Microsoft Teams has benefitted business, academic industry, and other domains while organizations had to impose a work from home policy. On top of that, Microsoft Teams health has benefitted the healthcare industry with its novel solutions for collaborating amongst the healthcare providers.

New capabilities in Microsoft 365 empower healthcare professionals

As the number of confirmed cases increase in the coronavirus dashboard, experts from Microsoft sensed a few needs for better healthcare collaboration amongst the providers and thus has rolled in new capabilities to empower healthcare organizations amidst COVID-19 pandemic with Microsoft Teams health care solutions. Features like very urgent messaging, visit scheduling, contacting the on-shift clinician and other new features are part of Microsoft for healthcare and directly address core challenges that the healthcare providers are facing these days with messaging and health systems.

Empowering the frontline workers and the healthcare sector

To stay informed about the availability of beds and supplies that are running out like masks or ventilators, the experts at Microsoft has created a Healthcare Emergency Response Resource Tracking system. The Microsoft Teams health Emergency Resource Tracking Solution can now be used to manage emergency responses and frontline workers can collect the information via their devices especially with coronavirus dashboard. Then the healthcare leads can take quick decisions in real-time on where to divert the upcoming patients due to scare resources.

The messaging features allow care teams to securely coordinate patient care

Microsoft Teams health solutions include new messaging features including the following capabilities:

  • Secure communication: Teams is end-to-end encrypted and deploys the latest methods of security
  • Priority notifications: This alerts the recipient unless a response is received. The messages are sent every two minutes up to 20 minutes.
  • Message delegation: This allows receipt to delegate messages to another contact, while the original recipient is busy in surgery or unavailable.

Also read: Tips to keep communication services up during covid-19

Enhancements added to healthcare data interoperability

With the growing needs of data handling and digitizing patient data, one of the top priories is the interoperability of data. Microsoft this introduced emerging standards like FHIR in Microsoft for healthcare, to cater for this challenge. Microsoft Team’s health solutions include providing a hub to access digital health records of patients.

MachCloud – The all-in-one platform for collaboration according to modem day collab needs

MachCloud is a robust communication services provisioning platform that empowers businesses with all the tools needed for a modern-day collaboration experience. MachCloud offers MachCloud Solution for Microsoft Teams®, the Microsoft Teams oriented Calling solution with additional solutions like MachCloud, Calling in Teams, and Direct Routing via Microsoft Teams. With a variety of pricing and plans, MachCloud has got one for every type of business.

Head to MachCloud to experience modern-day collaboration with the latest tools and security.

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Unleash the power of Microsoft Teams with an existing PBX telephone system

In Microsoft Teams
March 9, 2020
4 Min Read
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Microsoft Teams is the next generation of collaboration tools for the modern workplace. When migrating to Microsoft Teams you do not want to sacrifice important PBX features. Until MachCloud Solution for Microsoft Teams, integrated support in Microsoft Teams for an existing PBX was not available such as retaining your existing phone number and dial by extension.

Introducing MachCloud Solution for Microsoft Teams, a fully automated service for calling in Microsoft Teams, while maintaining your existing PBX. MachCloud Solution for Microsoft Teams works in minutes without PBX migration or phone number porting.

MachCloud Solution for Microsoft Teams benefits

You should consider all Microsoft Teams limitations before migrating. There is no coexistence between Microsoft Teams and third party PBX. The only option you have is to fully migrate and accepting all limitations, or simply continue to use two separated platforms. The biggest advantage of MachCloud Solution for Microsoft Teams is that you can maintain your existing PBX and don’t have to compromise on functionality. You can continue to use your existing number plan with dial by extension. MachCloud Solution for Microsoft Teams also integrated fixed and mobile devices, allowing the caller to dial out using the company main phone number directly from the Microsoft Teams smartphone app. Another great feature is that when a Microsoft Teams user is unavailable the call can be forwarded to any group, extension or to the receptionist.

How does it work?

Microsoft Teams user is linked to an existing PBX extension for example 201. The username, password, and extension (201) of the user is entered in the self-service web portal. MachCloud’s geo-redundant platform ensures that the fixed device at the workplace is replaced by the Microsoft Teams user smartphone.

Teams Voice PBX Integrations - MachCloud

It is not required to migrate all PBX users simultaneously to Microsoft Teams. Users who are not ready simply continue to use the PBX system as before. Important to know is that MachCloud Solution for Microsoft Teams does not make any changes to the PBX configuration, SIP trunk or external telephone numbers.

Call function comparison of Microsoft Teams and MachCloud Solution for Microsoft Teams?

Microsoft Teams built-in PBX functions are limited and by far the most important reason why companies do not consider migrating. A short comparison:

Features and options

Microsoft Teams

MachCloud Solution for Microsoft Teams

Advanced PBX functions such as multi-level hunt groups

Not available

Available

Easy sign-in sign-out for hunt groups  

Not available

Available

Use of a single telephone number block

Not available

Available

Back-up routing, in case Microsoft Teams users are unavailable

Not available

Available

Easy migration without number porting or replacing SIP trunks

Not available

Available

Keep existing call routing plan and extensions in place

Not available

Available

Flexible number presentation when making calls

Not available

Available

What licenses are required?

To start using MachCloud Solution for Microsoft Teams the following Microsoft licenses are required:

Direct Routing connection

 MachCloud Direct Routing Connector, you can choose any Microsoft license:

For instance: Microsoft Office 365 E1, Microsoft Business Basic, etc.

Microsoft Teams User

MachCloud User license for Microsoft Teams. You can choose out of these Microsoft licenses:

  • Office 365 E1  + Phone System
  • Office 365 E3  + Phone System
  • Office 365 E5  (Phone System included)
  • Microsoft 365 Business Basic + Business Voice (without calling plan)
  • Microsoft 365 Business Standard + Business Voice (without calling plan)
  • Microsoft 365 Business Premium + Business Voice (without calling plan)
  • Microsoft 365 Enterprise E3 + Business Voice (without calling plan)
  • Microsoft 365 Enterprise E5  (Business Voice included)

What does it cost?

  • MachCloud Solution for Microsoft Teams licensing cost is calculated per user per month. Contact your service provider or MachCloud for more information and pricing.
  • Direct Routing between Microsoft tenant and MachCloud requires one Microsoft user license (take any license you want) and one MachCloud Direct Routing Connector license.
  • The connection between Microsoft Teams User and MachCloud Telephony network requires one MachCloud User license for Microsoft Teams.
  • Microsoft requires each Teams user to have a Phone System addon (Office 365) license or Business Voice addon (Microsoft 365) license.
  • MachCloud partner will be responsible for charging the end-user (customer). A detailed report of existing accounts will be available in the self-service web portal.
  • The existing calling plan and PBX remain unchanged. MachCloud calling plan or cloud PBX is optional and not included.
  • Prices do not include sales tax (vat) where applicable.

What are the prerequisites?

  • Extension numbers can be 2, 3, 4 or 5 digits long, with the exception of 100-199.
  • The Microsoft Teams user can only make and receive calls. All other functions are provided by the existing PBX system.
  • After successfully registering and purchasing MachCloud Solution for Microsoft Teams licenses you will have access to the self-service web portal for configuring Microsoft Teams call settings.
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