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How Voice and Video Calling benefits modern Business Communication

In Business Communication
January 28, 2022
3 Min Read
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Ever since the advent of cloud businesses have shifted their common and day to day operations to cloud based or Hosted systems. For example, companies have opted for financial software hosted in the cloud for better reliability and availability. Similarly, organizations ranging from SMEs to Enterprises have taken one leap forward in the business communication domain with deploying Voice calling as a business communication tool.

Why is Voice and Video Calling gaining popularity?

Voice calling has been a major mode of business communication. Video calling has been introduced as a new mode for meetings amongst groups or individuals located geographically apart. One reason for voice and video calls gaining popularity is that remote working is becoming a norm. In addition to that, cloud-based Voice and Video Calling provides the best inline experience in a cost-effective manner.

Top business benefits of Modern cloud-based calling 

  • Hassle free setup

With Cloud-based Voice calling, the setup has become hassle free. Unlike traditional setups, there is No clutter of wires for setup. Cloud based setups are quick and provisioning is easy.

  • Reliable connection

Unlike traditional business phones, cloud-based phones provide faster connections and reliable phone communication. With cloud, the number of dropped calls are almost reduced to zero. 

  • Quality service

Cloud based vendors offering Cloud Voice solutions promise high quality calling experience. There is less jitter and reduced latency so the calls are not affected by these issues.

  • Improved productivity 

Businesses opting for cloud-based setups are experiencing better productivity. With Cloud Voice, the employees can work on-the-go. Making them more productive and beneficial to the business. Modern collaboration requires less time to spend on tools since they are easy to handle. This also improves productivity.

  • Better flexibility

Whether you wish to scale up your business or scale down, cloud-based Voice solutions have got you covered. As your number of employees increase, your cloud voice solutions can be scaled up as per your needs.

ALSO READ: HOW TO ENSURE CLOUD SECURITY IN A REMOTE WORKING BUSINESS?

MachCloud offers modern Voice Calling Options for Businesses 

MachCloud is a next-gen Cloud Telephony provider. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for WebEx, Voice for Zoom, and Cloud Voice.

With a MachCloud setup, you can stay ahead of the curve with the latest infrastructure and technology. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup provisioning and management.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Why should you Switch to a Cloud-Based Phone System?

In Business Communication, Digital Communications
December 3, 2021
3 Min Read
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Deploying a Cloud-based phone system is a reliable solution in the modern era. Businesses today are looking for ways to upgrade their infrastructure and keep it up to date with modern times. However, a traditional telephone system is costly due to higher setup and hardware costs, in addition to the recurring maintenance costs. A cloud-based phone system, on the other hand, has several benefits like hassle-free setup, cost-effectiveness, etc. Let’s have a look:

  • Cloud Phone is Cost-Effective

One major reason that attracts companies towards Cloud-based phone systems is the cost-effectiveness. There is less management cost, less setup, and maintenance cost, and less expensive overall.

  • Cloud Phone is fully integrated

Integrating a company’s cloud phone system with its apps highly increases the company’s efficiency. Business tools that are hosted in the cloud are easy to deploy and let employees and customers stay connected. With cloud phones, there is email, IM, Videoconferencing, and CRM tools all in one place.

  • It’s Easy to Use

With an integrated environment, Cloud Phone is easy to use. Cloud-based phone systems allow their users to log in from anywhere, thus there is no need to call explicitly from the office desk. Your employees can make business calls on the go.

  • Cloud-based phone system offers Flexibility to Scale

Businesses often need to scale up or down. With a cloud phone, businesses can increase their Phone channels/ lines as per the requirement or even decrease them if needed. So, you can add as many extensions as they are needed. To deactivate a few extensions, you simply need to call the vendor and that’s done.

  • Business Continuity

Cloud-based phone systems come in handy in case of a calamity. Since the servers are located at different geographical locations, if the area of your office space is hit by a storm or a hurricane, the business communication can still function well even if the workspace is not in an operational state.

  • Better Customer service

With CRM tools integrated, Cloud computing is a handy approach towards improved customer service and complaint management. Virtual Receptionist (VR) or Auto Attendant features are there to stay connected with your coaster 24/7.

ALSO READ: MODERN MICROSOFT TEAMS TOOLS FOR REMOTE WORKING EXPERIENCE

MachCloud helps providers with a hassle-free Cloud Telephony setup 

MachCloud is a next-gen Cloud Telephony provider. With a MachCloud setup, you can stay abreast of the latest infrastructure and technology without having to worry about the maintenance or updating of the hardware. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup and troubleshooting. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for Web-Ex, Voice for Zoom, and Cloud Voice.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Modern Microsoft Teams tools for remote working experience

In Business Communication, Digital Communications, Microsoft Teams
November 23, 2021
3 Min Read
M

In business, the 2020 pandemic has given rise to one thing: employees remote working setups. Indeed, there are many remote working advantages but as remote working is becoming the new norm, there is a new term being coined: The Hybrid mode.

Hybrid is a new way forward where employees are not bound to work within the walls of an office.

Physical office spaces are designed for all

The physical workspaces have to be equipped for an in-line hybrid experience.  Intelligent cameras are one way to provide a decent meeting experience when working in hybrid mode i.e. the presenters are in the office and the audiences are attending the meeting remotely.

AI-powered active speaker tracking

Intelligent Cameras are equipped with AI-powered tools where the camera is able to focus on the person speaking from within the room and also be able to zoom in.  The AI features also include gesture movement and facial recognition.

Locate and reserve flexible workspaces with Hot Desking

Hot Desking experience lets you and your coworker’s reserve flexible workspaces within the office. You can book a space from the device via the Microsoft Teams app and get hands-on personal Teams chats, calendars, meetings, and a lot more. The hot desking experience lets the users use the Teams displays as a second screen. 

Modern tools to make Hybrid meetings as effective as an in-person meeting

Teams provide a way to conduct meetings in hybrid mode as they are being carried out in person. Tools like Cameo will let you seamlessly integrate Teams Camera feed into a presentation and provide the option to customize the way you wish to present.  The Cameo feature will be rolled out in the first quarter of 2022.

Microsoft Teams makes Hybrid work easy to execute

Remote working is one thing and in-person work is another. Indeed, Hybrid work is hard where we have to merge the best of both worlds. This is where Microsoft Teams play its part. With Teams, the major hurdles of remote and hybrid working are diminished.

ALSO READ: DISCOVER NEXT-LEVEL CALLING IN MICROSOFT TEAMS FOR BUSINESS

MachCloud lets you enjoy Teams Direct Routing with for best-in-line hybrid working

MachCloud offers Microsoft Teams calling plans to help companies work in hybrid mode. With a Teams platform deployed within the organization, Employees can simply set up their smartphones with the Teams app and work remotely as well as in person when needed. Teams Direct Routing provides Integrated Microsoft management, Optimized Voice quality, easy migrations and easy scalability. 

Get in touch with a MachCloud expert and get your office equipped with Teams Direct Routing for a great hybrid experience.

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Can we continue to use our telephony infrastructure?

In FAQ
September 23, 2021
1 Min Read
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Phone systems can be connected with Teams in three ways. One way is to use Microsoft as your Calling Plan provider and deploy the Microsoft all-in-one Calling plan solution called “all-in-the-cloud”. Microsoft is the Public Switched Telephone Network (PSTN) Carrier in that case with limited functionality.

MachCloud, as a worldwide telephony Carrier, on the other hand, provides multiple options to connect to the PSTN. In this way, users can use telephone numbers to make phone calls anywhere in the world. The Simplest Solution is a Phone system with a MachCloud Calling Plan.

We can set up solutions with Teams Direct Routing or even connection between your own cloud-based telephony system and your Teams users.

This way, it is possible to configure interoperability between existing phone systems and Microsoft Teams calling solutions. There are options for a hybrid solution as well.

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Elevate business communication with Microsoft Teams Calling

In Microsoft Teams
August 31, 2021
3 Min Read
E

Voice for Microsoft Teams is a complete solution to take your business phone to a new level. Microsoft has introduced various components of Teams that can integrate well with your existing PBX systems too. Whether you are new to Cloud Business telephony or have an existing infrastructure in place, Microsoft has got you covered.

What are Cloud telephony benefits?

If you are on the lookout for a cloud telephony system, here are a few things that can make you decide better:

  • Do more with less

Cloud telephony is simple to handle and set up at the same time. The lack of physical hardware lets you manage things with ease.

  • Mobility

One of the biggest advantages of cloud telephony systems over traditional systems is that cloud telephony system let you enjoy mobility while traditional phone systems force you to be glued to your office desk during working hours.

  • Flexibility

Cloud telephony offers easy extension based on the number of growing employees within the organization.

Voice for Microsoft Teams: Setting Up Your Plan

Microsoft Teams provides you the many reasons to set up a Cloud telephony system. The Voice for Teams offering has got you covered, no matter how large or small the organization is. Here are a few things that you need to know before you set up the Voice for Teams offering:

  • Get Business Voice subscription

To Setup Teams, you need to have a Microsoft 365 subscription. In addition to this, if you plan to set up cloud telephony to the next level, it is best to get a Microsoft Business Voice subscription without calling a plan license. Your calling plan will be provided by MachCloud with which you can have any national or international number, get communication credits, and much more.

  • Get the right Internet connection

To set up Teams, you need to check with your Internet provider if your bandwidth plan can support Teams Voice services. So, before setting up Voice for Teams, it is best to make sure your internet connection supports Business Voice.

  • Setup Teams

Once you have the licenses and the right internet connection, you must set up Teams on users’ devices within the organization. For this, you must install Teams on employee devices like PCs and mobile phones. In addition to this, you must set up the environment for Teams like perhaps a conference room setting for audio conferencing or for users in noisy environments.

ALSO READ: EXPERIENCE DIRECT ROUTING WITH TEAMS AND PBX

MachCloud- the one-window for modern cloud telephony services

MachCloud is a modern cloud telephony provider platform that offers many services based on modern business unified communication requirements. There are easy migration options from PBX to Teams Direct routing, easy connection options of PBX and SIP Trunking, better license management of Microsoft office 365 and a complete self-service portal for easy setup and management.

Get your organization ready for next-level communication to cater to modern communication challenges with MachCloud.

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Experience Direct Routing with Teams and PBX

In Digital Communications
August 16, 2021
3 Min Read
E

Microsoft Teams allow smart communication, modern chat facilities, state of the art meetings and easy files storage capabilities.

With Teams gaining popularity more than ever after Skype for Business retirement, cloud communication solutions providers and cloud business officials are looking for ways to get value from their existing systems with Teams as much as possible.

Initially called “bring your own trunk”, Direct Routing was introduced with Teams to provide a PSTN connection with Teams to facilitate Teams users.

Can I integrate Teams with existing systems?

Microsoft enables organizations to place external or internal calls within the organizations. However, telephony features within Teams are limited. To overcome this MachCloud developed a unique connector integrating Microsoft Teams with existing PBX systems via Direct Routing. It enables personalized levels of communication, using the Teams app on any device: Teams Phone, Smartphone or PC.

Chose the right solution

MachCloud allows you to set up telephony services in Microsoft Teams in three different ways:

  1. Replace existing Phone systems with Microsoft Teams. You can save PBX related costs and benefit from attractive calling plans;
  2. Connect Teams users to an existing Cloud PBX, based on MachCloud’s unique Teams connector. Full features PBX functions, combined with the power of the Teams app.
  3. Use the Teams app on PC or smartphone to set up your calls via MachCloud’s Hosted PBX. You do need a Business voice subscription or Phone addon. 

MachCloud assists in choosing the right solution and offers a smooth migration path allowing a ‘small step’ changeover. In case user requirements cannot be met with a single solution, a mix of traditional business telephony and modern calling in Teams can be introduced.

Things to consider before making your choice

  • Migration

To set up Teams or PBX Teams, you need to check telephone numbers, licenses, hardware and call routing. MachCloud offers advice and migration support.

  • Consider Remote working option

Since remote working has become a norm and virtual workplaces will be deployed to increase security, a long-term plan is essential to ensure good quality voice connections. Deploying a Cloud telephony system for remote workers, a PBX with Teams Connection needs to be managed and set up remotely. A backup routing is needed in case of connection failure.

ALSO READ:

HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

  • Frequency of conference calls

Depending upon the type of business, it is important to forecast the frequency of calls and meetings. Bandwidth and connection requirements must be clear before integrating PBX with Teams. Avoid bottlenecks during an important meeting while working from home.

  • Choose the Right Phone

Simply put, you can use a Smartphone, PC, or existing phone connected to the hosted PBX. However, if phones are used with Teams, you need Teams-certified hardware or migrate existing hardware.

MachCloud is your solution to a successful Teams Migration

MachCloud makes your tasks easier by offering smooth migration options with Microsoft Teams. The all-in-one unified communication provider also provides services like PBX Cloud, Cloud Voice, SIP Trunking, and much more.

Get started with MachCloud for a smooth transition to Teams.

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4 exciting Unified Communications benefits to workplaces

In Business Communication, UC
March 4, 2021
3 Min Read
4

Ever since Unified communication solutions have entered the business pace, it has taken enterprises by a storm. Not lonely enterprises but fast progressing startups and SMEs also opt for Unified communications and digital communication solutions for better business collaboration.

Unified communication fosters better collaboration

Business collaboration has been one of the main factors that drive a company towards success. It instills scalability of the business, better company culture, and even caters to remote working employees. Thus collaboration is the defining factor for every business’s success in today’s changing times. Unified communication solutions have paved ways forward for companies to be able to foster collaboration amongst employees either working in a traditional workplace or working remotely.

What are a few UC options for businesses?

There are many unified communication tools in the market. Depending upon your company size and business requirements, you can choose from Cloud PBX or Hosted PBX, SIP Trunking, Microsoft Teams Calling Solutions or Direct Routing Solutions, IP Telephony, VoIP, and many others.

How Unified Communications can change the way you work?

  • Device independence

Unified communication is a system of business communication hosted in the cloud. Naturally, it brings device independence and employees do not have to be tied to their office desks to be reachable. In this way, the company business Phone can be accessed from anywhere.

  • Integration

Unified communication brings many channels and streams of communication across one integrated solution. It means email handling, document sharing, file storage, and video conferencing are performed under one umbrella tool. This fast-tracks employee interactions and increases productivity.

ALSO READ: REASONS TO ADOPT UNIFIED COMMUNICATIONS IN THE CLOUD BUSINESS

  • Flexibility

UC tools can be used by remote clients or remote employees. This provides a comprehensive Voice service over the Internet. The IP telephony systems and Cloud PBX or Hosted PBX Solutions provide the flexibility needed for efficient work experiences.

  • Improved company culture

Company culture is what makes one company different from its competition. The better collaboration created improved employee culture which in turn makes happy employees. The rigidity of communication channels is now turned into agility in collaboration. With an enhanced corporate culture, employees are more open to asking questions, sharing files, and focusing on better technological changes.

MachCloud – the all-in-one Unified communication provider platform

MachCloud is a robust platform where you find hosted communication in the cloud. Not only that, but MachCloud also facilitates companies with Cloud communication services, VPS Provisioning, M365 Reselling, Remote Working tools, and many more. MachCloud facilitates organizations ranging from SME’s to enterprises and governments in bringing together their employees and clients at one platform with better communication between them.

Get onboard and never miss another potential customer with MachCloud.

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What are the benefits of Microsoft Teams?

In FAQ
August 12, 2020
1 Min Read
W

Microsoft Teams has provided many business benefits to organizations like IT companies, Educational institutes, Government sectors, Hospitals, and many more. Microsoft Teams provide collaboration to its users that results in the next level of interaction between the users of the same type.

MS Teams let users interact in a variety of ways such as video conferencing, audio conferencing, persistent chat, and many others. Microsoft Teams is native to Microsoft 365, so sharing is a lot easier than via OneDrive. Microsoft Teams are easily set up using an existing Cloud PBX system. Microsoft Teams are easily adoptable due to Teams Calling Plans and Teams Direct Routing options. Microsoft Teams also provide features like Guest login, app management, admin rights, and much more. It is cross-functional in nature.

From a security perspective, MS Teams have various benefits since the chats remain private. Microsoft deploys best security practices in Teams like end-to-end encryption and two-factor authentication. Microsoft Teams, thus, serves as a secure mode of business communication.

To know more about Microsoft Teams benefits, contact a MachCloud expert today. 

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Get ready for Microsoft Teams certified desk phones

In Microsoft Teams
August 7, 2020
3 Min Read
G

After amazing Telephony Services, Microsoft has introduced new Teams certified desk phones.

Recently Microsoft explained in a blogpost how Teams capabilities can be enhanced using modern Phones. Formally a part of Microsoft Teams Displays, the desk phones provide a modern experience of communication and collaboration. The devices are enriched with features like high-quality call and video capabilities, buttons, and a hands-free experience. The devices are powered by Cortana, AudioCodes, Poly, and Yealink.

What are the new Microsoft Teams certified desk phones and devices?

Since Microsoft is already eager in making Teams the most secure platform for communication, the introduction of a new certified desk phone will add to the already tight security of Teams. Here are the desk phones that Microsoft has announced to offer by the first half of 2021:

  • Basic Microsoft Teams IP Phones

These phones promise the functionality of a full-fledged office Business Phone and telephony services. It is expected that Microsoft is planning for a normal phone interface with Buttons. This means the desk phone can be used like typical office phones with or without a touch interface. The hardware interface is kept for an overall cost-effective device affordable for businesses and easily replaceable for existing out-dated telephony services.

  • Microsoft Teams USB Phones

Many users are still used to heavy calling and would need out of the box features in addition to Microsoft Teams calling experience. To cater to that, Microsoft offers USB peripherals that can be attached to USB phones. They are easily connected to PCs or MACs for a rich Teams Calling experience. The basic Yealink USB phones are expected to land in the market by late 2021.

Related: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

Microsoft is committed to providing a next Level communication with Teams

With new phones in the market, the concept of remote working can be eased for work from home employees. Since after the COVID-19 work from the home shift, many organizations are moving towards a more hybrid workplace environment. The announcements on the introduction of Teams Display devices are the next step to foster a hybrid workspace for companies.

MachCloud- the all-in-one Microsoft Teams service provider

MachCloud is committed to foster communication and enhance business communication for modern organizations. With a broad range of telephony services to choose from, MachCloud lets you stay on top of the curve with prompt communication. The platform provides Microsoft Teams Calling solutions in addition to Teams Direct Routing. The MachCloud Solution for Microsoft Teams service is committed to providing Teams related solutions to originations that are willing to make the shift to Teams. The experts at MachCloud are always ready to assist organizations with expert advice and assistance.

Get started with MachCloud for a rich next level business communication experience.

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A guide to Deploy Microsoft Teams Direct Routing

In Microsoft Teams
July 23, 2020
3 Min Read
A

Microsoft Teams Direct Routing has gained immense popularity ever since the concept of modern business telephony is introduced. An on-premises telephony system infrastructure being directly linked to Microsoft Teams gives an edge to your business phone system. Microsoft has provided a full-fledge documentation on the step by step guide for Deploying Direct Routing for latest cloud business communication. However, it is very complicated to implement involving PowerShell scripts and connectivity protocol including security implementation. There are providers who easily can set up your business telephony with Microsoft Teams, without any hassle for you.

Microsoft Teams Direct Routing makes you do more with less

The Direct Routing feature expands the capabilities of Teams. There are two major phases to deploy Direct Routing in Microsoft Teams. These are: 

  • Planning & Prerequisites

  • Deploying Direct Routing

Planning the Business Telephony System

It is important to know the details of Teams Direct Routing before Deployment. Direct Routing allows the customers to interoperate with third party systems like on-premises PBX, Microsoft Phone system and Analogue devices. It further lets you leverage the existing infrastructure which you are using with other service providers. It facilitates users who do not have calling plans in their area. It is important to know the licensing requirements before you get started with direct routing.

RELATED: HOW Machcloud Teams FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING

Deploying Microsoft Teams Direct Routing with your local provider

The following steps are performed under this phase:

Step 1: Enable Direct Routing

In this step, the connection between Teams admin center and your local provider is created. No configuration at your side, all is fully automated provisioned by your local provider.

Step 2: Enable users for Direct Routing

For this step, you need to first create a user in Microsoft 365 and assign a license. You can create users via admin center. You can then assign the right Microsoft licenses to this user.

  • Configure Voice Routing Options

You can either configure Teams to route through a voice channel directly to the phone network or configure Teams to connect to existing PBX.

  • Phone number

A new or existing phone number can be assigned to a Teams user or an existing PBX extension number can be assigned to a Teams user. This process is automated by your telephony provider.

MachCloud helps companies in setting up their business telephony like no other

MachCloud is an all-in-one business telephony system provider that assists companies and organizations ranging from SMEs to enterprise level, in providing business phone systems. The services include Cloud PBX (Hosted PBX), SIP Trunking and Microsoft Teams Direct Routing. With its Teams-oriented unique solutions like Teams Calling Plans and Teams Extension, MachCloud stands out from other providers in the market. 

Get started with MachCloud to get details on Teams Direct Routing setup and enjoy state of the art business telephony service and cloud business communication.

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