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Cloud Communication & Business Phone | The Base for Modern Workplace

In Digital Communications
July 28, 2021
3 Min Read
C

Cloud communication has improved the way employees and customers communicate with one another. A Cloud communication platform is the key to manage and carry out all business communications. In the post-pandemic era, Cloud phone vendors have realized that these platforms need to be diverse enough to cater the modern business communication needs. In short, companies have now realized that these systems that host voice telephony and video conferencing services can be used as alternatives to traditional business phones.

Cloud-based Communications Systems Offer Office Phone Alternative

Back in 2020 during the outburst of the pandemic, there had been a sudden rise in work from home practice. In Europe, according to Eurostat, the highest rate was reported to be 25% in Finland followed by Luxembourg and Ireland (23% and 21.5% respectively). With this, employees had to keep the communication intact in order to keep the flow of work going. In this challenging situation, Cloud communications, with their offerings like video conferencing and telephony services, became the normal mode of communication and thus gained popularity all over the world. 

ALSO READ: DIGITAL OFFICE: THE FUTURE WORKPLACE IS ALREADY HERE

Say goodbye to traditional business phone

Cloud platforms have the tendency to replicate the existing phone systems. With platforms like Teams, the entire business communication can be managed under one dashboard. These systems have the potential to be available right from employees’ smartphones. So you can access your business phone wherever you are, whenever you want.

Take advantage of Managed services

Cloud-based communication platforms provide an integrated environment. There are a lot of managed services offered from providers’ end to companies migrating to cloud communication systems like dedicated network gateways, advanced encryption, a secure and resilient MPLS connection, end-to-end monitoring of connection quality, and protection of customer user IDs etc.

Easy billing and light on the budget

Unlike traditional phone systems in which you have to pay as a monthly subscriber, these platforms provide easy billing with pocket-friendly plans. The pay-as-you-go model in cloud computing is successful for cloud communications too. 

ALSO READ: EXCITING UNIFIED COMMUNICATIONS BENEFITS TO WORKPLACES

Digital communications are the future of business communication

In the post pandemic world, we are witnessing the early stages of a modern and digital workplace. There is a lot more to discover with proper work from home policies where cloud combinations hold prime importance. Solution Providers are more focused on areas like Artificial intelligence and machine learning for better and improved technical features like live translations, automatic call summaries, facial and voice recognition, etc. In the modern workplace, next-level cloud communications play a huge role.

MachCloud Cloud Communication System – The Platform of The Future

MachCloud is a cloud communication platform that offers multiple ways to set up modern Business phone systems for streamlined communication. The platform offers Microsoft Teams, Virtual Private Server, Windows Virtual Desktop, Cloud PBX, SIP Trunk, and much more. 

Stay ahead of the curve and opt for MachCloud services for smooth and hassle-free communication.

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4 exciting Unified Communications benefits to workplaces

In Business Communication, UC
March 4, 2021
3 Min Read
4

Ever since Unified communication solutions have entered the business pace, it has taken enterprises by a storm. Not lonely enterprises but fast progressing startups and SMEs also opt for Unified communications and digital communication solutions for better business collaboration.

Unified communication fosters better collaboration

Business collaboration has been one of the main factors that drive a company towards success. It instills scalability of the business, better company culture, and even caters to remote working employees. Thus collaboration is the defining factor for every business’s success in today’s changing times. Unified communication solutions have paved ways forward for companies to be able to foster collaboration amongst employees either working in a traditional workplace or working remotely.

What are a few UC options for businesses?

There are many unified communication tools in the market. Depending upon your company size and business requirements, you can choose from Cloud PBX or Hosted PBX, SIP Trunking, Microsoft Teams Calling Solutions or Direct Routing Solutions, IP Telephony, VoIP, and many others.

How Unified Communications can change the way you work?

  • Device independence

Unified communication is a system of business communication hosted in the cloud. Naturally, it brings device independence and employees do not have to be tied to their office desks to be reachable. In this way, the company business Phone can be accessed from anywhere.

  • Integration

Unified communication brings many channels and streams of communication across one integrated solution. It means email handling, document sharing, file storage, and video conferencing are performed under one umbrella tool. This fast-tracks employee interactions and increases productivity.

ALSO READ: REASONS TO ADOPT UNIFIED COMMUNICATIONS IN THE CLOUD BUSINESS

  • Flexibility

UC tools can be used by remote clients or remote employees. This provides a comprehensive Voice service over the Internet. The IP telephony systems and Cloud PBX or Hosted PBX Solutions provide the flexibility needed for efficient work experiences.

  • Improved company culture

Company culture is what makes one company different from its competition. The better collaboration created improved employee culture which in turn makes happy employees. The rigidity of communication channels is now turned into agility in collaboration. With an enhanced corporate culture, employees are more open to asking questions, sharing files, and focusing on better technological changes.

MachCloud – the all-in-one Unified communication provider platform

MachCloud is a robust platform where you find hosted communication in the cloud. Not only that, but MachCloud also facilitates companies with Cloud communication services, VPS Provisioning, M365 Reselling, Remote Working tools, and many more. MachCloud facilitates organizations ranging from SME’s to enterprises and governments in bringing together their employees and clients at one platform with better communication between them.

Get onboard and never miss another potential customer with MachCloud.

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Why large companies opt the Cloud Phone System? (and why you should too!)

In Business Communication
September 17, 2020
3 Min Read
W

Most Telcos today have already made the shift to a cloud phone system. Cloud Phone providers all over the world have successfully maintained the services and proven that a cloud phone system can successfully be installed and implemented as a full-fledged Business Phone. Business analysts have predicted that the global market for overall cloud services has the potential to reach around 160 billion USD. Cloud Phone Services form a large part of modern-day cloud services for business.

Tech-savvy business-minded people are keen to make the shift to the latest cloud-based offerings. Following is a comprehensive list of the benefits and considerations related to cloud-based phone systems for businesses.

Cloud Phone System is cost-effective

Adopting a cloud Phone system brings better cost-saving options for business. With an initial setup cost and no upfront changes, businesses flourish with the cloud’s pay-as-you-go model that is also applicable to Cloud Voice services. There are no maintenance charges (that we’ll cover in a minute) and potentially no extra costs.

Cloud Phone System is feature-rich for business

Features like auto attendants, voicemail, advanced email, video conferencing, and audio conferencing are all main features required for modern-day business Phone systems. Cloud Providers offer these features along with Voice and Messaging services.

Offering Flexibility at its best

Since there will be no hardware installation, up-gradation, or maintenance at the consumer’s end, the businesses have the full option to downsize or scale-up and thus adjust the payments for the cloud Phone features or services accordingly. The system, however, caters to potential growth within a business.

Better Disaster Recovery with Cloud Phone

Cloud Phone providers offer the best inline DR solutions so that any businesses opting for such a cloud-based service do not have to invest in an in-house DR solution. This means, in situations where the business is disaster-struck or situations like in the COVID-19 pandemic where employees have to make the shift to working from home, the business communication is intact. 

Increased Security for business

Most Cloud Providers offer the best inline security and have to keep their systems and services up to date with the latest security requirements. The growing threats in the Cybersecurity space require top-notch security for communication. Thus, with a Cloud-based Phone system, Businesses do not have to invest in huge numbers with security.

MachCloud – the all in one Cloud-based solutions provider for business

Whether you are an SME or an enterprise, MachCloud has got you covered. Enriched with solutions like MachCloud Voice services, MachCloud Solutions for Microsoft Teams, MachCloud PBX Integration with Microsoft Teams, Direct Routing for Microsoft Teams, and many others. With MachCloud, you can also Resell M365 services with profitable margins.

Gear up for the Next Gen cloud communication service and unlock the potential of your business with MachCloud’s Cloud Telephone services.

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What are the Unified Communication platforms?

In FAQ
September 1, 2020
1 Min Read
W

Unedited communications form many different platforms of communications into one centralized and unified manner. Platforms like business phone systems having features like audio conferencing, instant messaging, and others like email, SMS, video conferencing, and Fax together make up the broader unified communication platform. Unified communications provide a way to centrally manage all the communication within an organization via different channels.

Technologies like Cloud PBX, SIP Trunking, and other platforms like Microsoft Teams form a part of the overall unified communication domain. A unified communication system provides the level of modern connectivity and reliability needed in enterprise communication. With multiple communication platforms working together to provide a unified communication experience within an organization, the employees can experience better connectivity and thus the business gets the required competitive edge.

Contact MachCloud experts for a smooth unified communication experience and enrich your business with modern-day collaboration services.

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What is Enterprise Communications?

In FAQ
September 1, 2020
1 Min Read
W

Enterprise communication refers to all kinds of communication dimensions that are utilized in organizations and enterprises amongst employees to communicate effectively. Forms of communication include chat, email, IM, audio conferencing, video conferencing, business phone and many others. Enterprise communication has to be fault-tolerant, secure and reliable. Providers that offer such services have to make sure that the infrastructure is easy to manage and flexible according to enterprise needs.

Unified Communications and collaboration services go for a centralized approach towards various communication technologies on a unified platform that can be centrally managed and monitored. This makes sure the employees are communicating seamlessly and there are sharing options to fulfill the collaboration needs of today’s customers and employees. Unified communication enables the enterprise to facilitate employees with communication services as much as possible.

Get in touch with a MachCloud expert to know more about the unified digital business communication services being offered on a unified platform.

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4 Compelling reasons to adopt unified communications in the cloud business

In Unified Communications
August 13, 2020
3 Min Read
4

Modern Unified communications is a way to streamline core business operations and increase productivity. With a state-of-the-art business phone in place, your employees can collaborate better and manage project communication much more eloquently via email, chat, phone, text, voicemail, audio conferencing and video conferencing. Having the right Unified communication setup lets you have an improved relationship with your customers too.

What are the few UC Solution options?

Modern born-in-the cloud PBXs are best to opt-in to a business. There are options to go for a SIP Trunking solution or a Hosted PBX system. In addition to this, Microsoft Teams is also a lucrative and emerging unified communication trend that satisfies most businesses’ communication needs. It offers Direct routing capabilities in which you can experience Teams Calls via your existing PBX.

What are the Major benefits of unified communications?

Apart from better collaboration, Unified communications provide many other benefits. Let’s have a look:

  • Top-notch infrastructure

With cloud communications, you get top-notch infrastructure at your hands to carry out inbound and outbound calls within your office. Cloud communications also provide geo-redundancy which inherently provides your business communication structure, resiliency against any disaster, or more specifically against a pandemic.

  • Improved business flows

Well-crafted unified communication solutions of today are designed to keep People’s communication in mind. Either they are your customers or employees; you’ll have to deal with people at the end of the day. With improved people communication your business processes eventually improve that gives you all the productivity needed for a growing business.

  • Reduced Shadow IT effects

In modern workspaces, it is getting difficult to combat the effects of Shadow IT. With a centralized cloud communication solution, you can stop shadow IT in its tracks. This keeps cyber criminals at a bay.

  • Better customer experience

Once you’re internal and external comm channels are better connected, you get faster response time. This makes things easier for the sales team or the customer support people to tackle customer things. 

Also read: A GUIDE TO DEPLOY MICROSOFT TEAMS DIRECT ROUTING

MachCloud takes your business to the next level

With MachCloud, your organization can get a modern communication system within no time. MachCloud provides best-in-line solutions for business communication. With services like Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, and Calling in Teams, MachCloud stands out from others. The Calling in Teams Solution can be obtained via MachCloud Solution for Microsoft Teams Solutions. In addition to this, there is a MachCloud Voice solution for better Calling options.

Keep your business communication updated with the latest MachCloud offerings and take your business phone to the next level.

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Can Microsoft Teams replace the phone system?

In FAQ, Microsoft Teams
July 17, 2020
1 Min Read
C

Microsoft Teams can function as a full-fledged phone system for business. It can replace existing and traditional phone systems. Microsoft Teams are based in the cloud and it is native to Microsoft 365. Teams cater for the modern business collaboration needs like Instant chat, video conferencing, audio calls, document sharing from within Office 365. It has the tendency to be chosen as a modern unified communication tool hosted in the cloud.

The overall Teams call pricing is also cost-effective in comparison with other phone systems hosted in the Cloud. The Domestic and International Calling plans from your local Telecom Provider prove lucrative for your business. Number porting is easy if you have existing numbers from your Telecom Provider. It is also easy to get new numbers for users via your Telecom Provider. Microsoft Teams doesn’t require extra setup. A Microsoft Phone system is the future of Unified Communications.

Need help with Microsoft Phone or Teams setup? Talk to a MachCloud expert to know the details.

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Business Phone: Current and Future Trends

In Business Communication, Digital Communications, Unified Communications
June 26, 2020
3 Min Read
B

Mobile Business phones have become more powerful than supercomputers in 1969. In today’s time, like other daily life operations like bill payment, bank transactions, and managing office work is also going to be eventually managed from the cell phone. In fact, in many companies, ever since the work-from-home policy was adopted during COVID-19, most of the digital communications Cloud collaboration work is done right from employees cell phone and it is used more of a business phone during work timings than a personal device.

It’s still good to talk

As of today, Mobile Phones are the prime medium to text and talk while being geographically apart. This prime purpose will be the same in all eras to come; however, it can be extended with the modern needs of business communication. Features like toll-free numbers, virtual assistants, and bots directing the customers at customer support. With the advent of 5G, business phones and cloud collaboration will be further refined.

What is the business phone evolving into?

The future of AI-based UC solutions may make the use of business phones for include improved online meetings with automatic transcription, based on features like intelligent speaker tracking in a meeting, facial recognition, automated identification and authorization of meeting members when they request to join, generating meeting minutes, finding useful content related to meeting agenda, user recommendation on which employees should join a meeting. All this is basic “Talking over a phone” just taken to a Next Level.

The cornerstone of the business: The Right Business Phone Services

No matter how much you invest in the infrastructure or the cloud, a business phone is only going to be lucrative if you invest in the Right Plan. Many providers include services of installation and planning of the new phone system that is feasible for the organization. Similarly, providers provide an easy transition into the new phone system from the existing system along with expert advice and support on expanding the new system as per business growth.

MachCloud – The Platform providing the latest business collaboration tools

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like Calling in Teams, CloudPBX, SIP Trunks and Integrated Direct Routing. The Microsoft Teams Smartphone app becomes the central platform for collaboration and business communication, as MachCloud connects the Office PBX to Microsoft Teams. The Teams app has high tech Codecs, efficient battery management and effectively replaces traditional SIM based Fixed/Mobile services. Getting started with MachCloud will let you experience the next level Microsoft 365 experience.

Get on board with a state-of-the-art business communication platform and Equip your business with MachCloud today for effective business communication.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Microsoft Teams Calling Plans: Which one is for you?

In Microsoft Teams
June 5, 2020
3 Min Read
M

Microsoft Teams calling plans come in a wide variety and businesses are opting for a Microsoft Teams phone system because there is something for everyone. The calling feature within Teams has gained popularity with Microsoft users pretty quickly. Companies can unlock more potential out of their digital communications investments via Calling in Teams feature powered by Microsoft Teams phone system.

The benefits of Microsoft Teams Phone System

Following are a few more benefits of using a Microsoft Teams Phone System:

  • Get an upgraded digital communication system

Microsoft Teams phone system is updated according to the latest trends in modern digital business communication. With this, you can get rid of the old and complicated setup equipment which is also expensive to maintain.

  • Scalability with new users

Teams make it easy to onboard new users with minimum efforts. It doesn’t require any additional hardware additions to add new users. The new users can directly start using the Microsoft Teams phone system.

  • Stay in Control of calling policies

Teams phone system provides administrators control over users’ ability to use calling in Teams for private calls. Other features include set up call forwarding and creating and implementing calling policies. Most of the features are adjustable with options like “Always Enabled” or “User Controlled”.

Choose the Right plan amidst all Microsoft Teams Calling Plans

Following are Microsoft Teams Calling Plans for business

Direct Routing: with Direct Routing you have the choice whether or not to continue to use your existing (cloud) PBX.

  1. Using your existing (cloud) PBX, you will continue to use your current infrastructure. No calling plan is needed for calling in Microsoft Teams. Telephony lines remain with your current Provider.
  2. Without using a (cloud) PBX, you have complete freedom to choose voice lines from local PSTN Service and Network Providers. Including all associated calling plan options of these Providers in your area.

Microsoft Calling Plan: This makes Microsoft your PSTN Service Provider with a limited range of PSTN Calling Plans.

Related: How MachCloud Solution for Microsoft Teams Facilitates Businesses with Teams Direct Routing

MachCloud offers MachCloud Solution for Microsoft Teams® as an effective Teams in Calling solution

MachCloud is an all-in-one modern cloud communications network provider that offers Digital Business Communication Solutions to organizations. MachCloud Solution for Microsoft Teams® is one such solution that provides features like Direct Routing in Teams and Calling Plans for Teams. With MachCloud, you get pocket-friendly pricing and plans that are always cost-effective for the company.

MachCloud offers several features such as conference calls in Microsoft Teams, video conferencing, chat, messages and much more. With the MachCloud self-service portal you can manage your communication systems seamlessly.

Get on board with MachCloud and discover how you can use the full potential of your digital communication solution in your business.

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Microsoft Teams Security Facilitates Business Domain

In Business Communication
April 20, 2020
3 Min Read
M
Microsoft Teams Security

Microsoft Teams security continues to remain on top of all others during this pandemic crisis. Video conferencing for official purpose is not new in the business domain. However, with the rise of COVID-19 pandemic, there has been a great increase in remote workers around the world, since businesses have opted for virtual offices to practice social distancing. The modern digital collaboration tools have, thus, become the focus of business and academic industry.

Amidst this pandemic and health crises in the world, there has been seen a record rise in daily traffic. One service reported a 535% increase in online traffic. However, with the irises in digital collaboration, privacy and cyber security remain one of the top issues companies have to face in these pandemic crises. Some services have, unfortunately, fallen prey to the increased intensity of cyber crimes and thus lost many clients’ trust. However, Microsoft Teams Security continues to win Microsoft Teams customers’ hearts.

Microsoft Teams security provides top-notch security features to its customers

In the wake of this pandemic, Microsoft Teams has emerged as popular tools where academic and business industry has greatly benefited from it. It has facilitated companies with top-notch collaboration tools like video conferencing, call conferencing, chats, calls and simple messaging. Microsoft Teams is the state-of-the-art digital communication platform that has satisfied customers with all the privacy and security concerns.

Two-factor authentication – 2FA makes Microsoft Teams security reliable

Microsoft offers end-to-end encryption in their own domain (not in telephony domain outside Direct Routing) as main feature of Microsoft Teams security to all of its video conferences and calls. In this way, the customers can easily communicate without any intrusion or eavesdropping within the call or video conference. Microsoft Teams provides a rich set of privacy rules that the platform adheres to. All the data shared within the conference is protected with latest encryption mechanism.

Microsoft further enhances Teams security by enabling two factor authentications that makes Teams reliable and secure from outside threats. In this way, all the business conversation and information sharing remain private between employees. Privacy and security are the focused factors in Teams.

Data is encrypted while at rest and in transit making data sharing secure and reliable. Teams even makes use of AI via chat boxes during meetings to combat any cyber bullying and other harassment behaviors.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX telephone system

MachCloud – The robust platform for Calling in Teams Solutions

MachCloud is an all-in-one digital communication platform that is equipped with all the modern collaboration tools of today. It offers Calling in Teams solution. Its product, MachCloud Solution for Microsoft Teams®, provides simple and reliable solutions for cloud communication for Microsoft Teams. MachCloud Solution for Microsoft Teams® is a fully automated service for end-to-end encrypted calling in Microsoft Teams through Direct Routing.

Head to MachCloud to unleash the power of Microsoft Teams with a modern approach.

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