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CategoryBusiness Communication

Will legalization of “work from home” benefit economy?

In Business Communication
May 4, 2020
3 Min Read
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After the COVID-19 outbreak, all major companies around the world had to enforce a work from home policy. The much hype created on the concept of work from home is now taking to a next level after German Labor and Social Affairs Minister announces that the country plans to present a bill on legalizing working from home as a basic workers’ right, encouraging remote workers throughout the country.

Work from home has been proven to be more productive

The proposal hasn’t come out of the blue.  The concept of Work from home has been popular form quite a while. With entrepreneurs having an option to hire remote working employees, there is a high chance of finding the best fit for a vacancy which wasn’t really possible with geographical restrictions at all times. Besides, it is a good way to cut costs on commuting to work, thereby, saving the worker time and bucks!

Technological advancements fuel speculations on telecommuting becoming a norm

Workplace has now been taken to a next level. Technology has encouraged workers and entrepreneurs to ditch brick and mortar and adopt a virtual workplace that is a workplace of the future in a cost—effective manner.  Many collaborative tools and digital communication services have emerged as essential tools to run any type of business, online or otherwise. Services from Microsoft have been very effective in this domain with products like Teams, Yammer, SharePoint and collaboration between these via Microsoft 365 and much more. It wouldn’t be wrong to state that if such a bill on workers’ right to work from home is passed, technology would prove this decision to be a better one for the benefit of work force and the overall economy.

ALSO READ: Tips to continue process of effective business communication during coronavirus crisis

MachCloud – the all-in-one communication platform for remote workers

MachCloud is equipped with state-of-the-art tools to assist remote workers. The robust platform provides a unique collaboration solutions and communication services that is not only pocket-friendly, but also effective for Team work. MachCloud offers services offered by Microsoft Teams for collaboration with other Microsoft 365 tools for added productive. With MachCloud, employees working from home experience the exact collaborative environment needed for office-based communication. Whether you are Team Lead or any other employee, you can effectively communicate with staff and collaborate on Project files, documents with added features for collaborations like chats, IM, voice notes, @mentions, video conferencing and Calling in Teams.

Get MachCloud for a best in line remote working experience with MachCloud’s wide variety of products to facilitate telecommuting.

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Tips to keep communication services up during COVID-19

In Business Communication, Microsoft Teams
April 29, 2020
3 Min Read
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During the COVID-19 pandemic crises these days, the communication services are playing an active role in bringing together employees and continuing the flow of business. Workers have now found creative ways to use Microsoft Teams to keep the employee engagement intact, because after all, working from home isn’t easy for those who aren’t used to it. To keep the work spirit alive, IT pros at MachCloud have shown many lucrative benefits that clears customer concerns on why use Microsoft Teams.

Microsoft Team’s commitment to customers

MachCloud is committed to serve its customers with best possible options during the high demand of collaboration amidst work from home requirements this lockdown season. The rich communication platform offers various solutions like Microsoft Teams Direct Routing solution for its customers. Teams is available for Individuals as well as for IT professionals. Individuals are befitting from Teams for e-learning and education based online activities these days. IT pros are dependent on Teams for a secured business communication since Microsoft provides its Direct Routing services in their own systems equipped with best in line security standards. Microsoft has shown commitment to its customers by providing Teams collaboration features for IT business and other business domains.

5 creative ways to use Microsoft Teams

Amidst the pandemic situation, IT pros have found creative ways to use Microsoft Teams. Here is a compilation of 5 best ways how MS Teams can be used as an effective tool for communication services:

  1. Keep communication frequent: For the Team leads, Greet everyone every day. Or at least every other day. It makes the employees stay in the loop.
  2. Share Teams Tips: Provide guidance to employees on daily basis to work on communication tools faster like “Get work done fast with slash commands”
  3. Personalize the tools: Get a personalized view to feel comfortable with the interface.
  4. Title each chat: Since there must be many chats going on simultaneously, it is always a good idea to Title each chat.
  5. Structure to your conversations: plus, bookmark the important bits so you don’t have to follow the entire conversation each time.

MachCloud – One Stop Solution to cater for modern business collaboration needs

MachCloud offers various solutions for collaboration and a variety of communication services all in one place. With pocket-friendly calling plans, MachCloud caters for digital business communication needs with its solutions like MachCloud Solution for Microsoft Teams® and MachCloud®. With MachCloud, you can stay in control of the communication platform and bring more bangs for your bucks to your business.

Did you find this article interesting? why not read: “Unleash the power of Microsoft Teams with an existing PBX Telephone System“?

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Microsoft Teams Security Facilitates Business Domain

In Business Communication
April 20, 2020
3 Min Read
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Microsoft Teams Security

Microsoft Teams security continues to remain on top of all others during this pandemic crisis. Video conferencing for official purpose is not new in the business domain. However, with the rise of COVID-19 pandemic, there has been a great increase in remote workers around the world, since businesses have opted for virtual offices to practice social distancing. The modern digital collaboration tools have, thus, become the focus of business and academic industry.

Amidst this pandemic and health crises in the world, there has been seen a record rise in daily traffic. One service reported a 535% increase in online traffic. However, with the irises in digital collaboration, privacy and cyber security remain one of the top issues companies have to face in these pandemic crises. Some services have, unfortunately, fallen prey to the increased intensity of cyber crimes and thus lost many clients’ trust. However, Microsoft Teams Security continues to win Microsoft Teams customers’ hearts.

Microsoft Teams security provides top-notch security features to its customers

In the wake of this pandemic, Microsoft Teams has emerged as popular tools where academic and business industry has greatly benefited from it. It has facilitated companies with top-notch collaboration tools like video conferencing, call conferencing, chats, calls and simple messaging. Microsoft Teams is the state-of-the-art digital communication platform that has satisfied customers with all the privacy and security concerns.

Two-factor authentication – 2FA makes Microsoft Teams security reliable

Microsoft offers end-to-end encryption in their own domain (not in telephony domain outside Direct Routing) as main feature of Microsoft Teams security to all of its video conferences and calls. In this way, the customers can easily communicate without any intrusion or eavesdropping within the call or video conference. Microsoft Teams provides a rich set of privacy rules that the platform adheres to. All the data shared within the conference is protected with latest encryption mechanism.

Microsoft further enhances Teams security by enabling two factor authentications that makes Teams reliable and secure from outside threats. In this way, all the business conversation and information sharing remain private between employees. Privacy and security are the focused factors in Teams.

Data is encrypted while at rest and in transit making data sharing secure and reliable. Teams even makes use of AI via chat boxes during meetings to combat any cyber bullying and other harassment behaviors.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX telephone system

MachCloud – The robust platform for Calling in Teams Solutions

MachCloud is an all-in-one digital communication platform that is equipped with all the modern collaboration tools of today. It offers Calling in Teams solution. Its product, MachCloud Solution for Microsoft Teams®, provides simple and reliable solutions for cloud communication for Microsoft Teams. MachCloud Solution for Microsoft Teams® is a fully automated service for end-to-end encrypted calling in Microsoft Teams through Direct Routing.

Head to MachCloud to unleash the power of Microsoft Teams with a modern approach.

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Planning for Skype to Teams migration? Here’s the guide

In Business Communication
April 9, 2020
3 Min Read
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Many companies are still waiting for the deadline defines for Skype to Teams migration to approach. While it may feel tempting to wait till the end and act promptly, while the announcement is about to be made that Microsoft Teams replaces Skype for Business, it is never a good idea from business strategic management perspective. If you still haven’t performed the Skype to Teams migration, here are 5 major tips to ease your process of Skype to Teams Migration:

  1. Go for Automated Up gradation

Organizations that are small and not equipped with hybrid or on-premises setup are favored by Microsoft. Microsoft offers those organizations automated up gradations for Office 365 tenant. This is particularly fruitful since SMEs don’t necessarily have a lot of IT experts on board.

  1. Focus on the Team

In order to perform Skype to Teams migration, the rollout Team at your end would have to be extended beyond just IT personnel and include stakeholders and executive sponsor that keep track of the training and rollout milestones.

  1. There are built-in upgrade options

The fact is: “Microsoft Teams comes with built-in upgrade options and interoperability”. This is for every business whether utilizing Skype for Business Server on-premises, Skype for Business Online, a hybrid configuration, or even companies having an enterprise voice plan.

  1. Choose an upgrade path

There are two modes for up gradation: Islands mode, Skype for Business with Teams Collab” mode and Teams only mode.

  • Islands mode: In this mode, you get the option of overlapping capabilities while you phase in the new features and eventually phase out Skype for Business features that your users and clients are so used to working with.
  • Skype for Business with Teams Collab mode: This is called the “meeting first approach” in which you are free to select the chosen capabilities.
  • Teams only mode: In this mode, all your calls are managed via Teams. In addition to this, your PSTN is configured well with Direct Routing.

  1. Discover your mode

Out of the many modes Microsoft Provides, there is an option to mix and match.

Either you can set a mode organization-wide or set it for specific users. This can be set in the Teams Admin Center. In this way, you can work with overlapping capabilities for a subset of users within the organization, while employing Teams only for the rest of the organization. So make the move before Microsoft Teams replaces Skype for business.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the one-stop cloud communication platform for your business

MachCloud is an all-in-one digital communication platform that has the potential to take your business communication to the next level. With Microsoft Teams Direct Routing, MachCloud offers easy Calling via Teams with your existing PBX without the need of a SCB. With MachCloud, you can get pocket friendly calling plans that are suitable for every business. Solutions like MachCloud Solution for Microsoft Teams and MachCloud make MachCloud a favorite Cloud communications provider in the industry.

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Coronavirus Crisis: Tips to continue process of Effective Business Communication

In Business Communication
March 20, 2020
4 Min Read
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Coronavirus Crisis Communication tips

The whole world is talking about coronavirus and how it has impacted the process of business communication. Companies are forced to opt a work from home policy and believe it or not, businesses were not prepared for this! There are sandstorms in the middle East, Hurricanes in the West, Earthquakes in the East that disrupt business but never on the face of this earth has been seen a virus effecting business globally! The hype is real and so is the impact of it.

Coronavirus Crisis Communication tips

Defeating the challenges posed by Coronavirus

In the recent week, many businesses around the globe have directed the employees not to commute to work and opt for telecommuting. Since then, there has been a great increase in the adoption of systems that require employees to effectively work from home. Microsoft has been lenient enough in this time of business crises that it has offered a lot of remote workforce support through its Microsoft Teams solutions. The process of business communication is affected since remote working has become a hindrance in imparting business communications objectives throughout the teams.

ALSO READ

An insight to employee experience with Microsoft Teams and MachCloud

Here are 5 tips to support businesses carry out business communication with an effective process of business communication in this time of COVID-19 crises:

Create a COVID-19 command room: Fist thing first, there just has to be a team that delivers assets present in the actual organization from its servers especially files servers and other assets.  Your business’ key personnel must be included in the team and they should (sadly) commute to work in order to make the assets available for the rest of the workforce (working from home). Don’t (Just Don’t) make the team of more than 7 people as a precautionary measure.

Develop an HR Action plan: An HR plan will decide and monitor the rules that your employees will have to adhere to in order to work from home. The HR Team will frequently communicate the rules via the process of business communication deployed in such a scenario.

Deploy Microsoft Teams Direct Routing: Microsoft Teams provides a flexibility to adjust calls and Call routing plans across the globe according to your business. Microsoft Teams let you connect and collaborate with your work teams efficiently while you work from home. Team leads can also monitor the progress of each project along with the communication of teams within Teams.

Keep in the communication in flow: Here’s a rule of thumb: Out of sight, out of mind. As soon as the top management is away from the employee’s sight, suddenly employees start to feel free. In order to keep the team intact, it is essential to keep the communication in flow

Create a process of communication plan: Since Coronavirus is not going to die so soon, it is important to have a communication plan in order to achieve business communication objectives throughout the origination. Since employees aren’t commuting every day, there must be a plan to which they adhere to so the business does not have to suffer and there is minimal loss.

MachCloud – the all-in-one business communication platform

The good news is: Unlike many other businesses, MachCloud has continued its services throughout these coronavirus global crises and continue to do so until (and long after) coronavirus crises has ended. With unmatched and uninterrupted services, MachCloud offers Microsoft Teams Direct Routing, SIP Trunking, Cloud PBX and other services like MachCloud and MachCloud Solution for Microsoft Teams for better collaboration and communication in the coronavirus work from home crises.

If you haven’t deployed MachCloud yet, now is the right time to make the move. Get on board with MachCloud and re-discover the process of business communication while your employees work from home this Coronavirus season.

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7 thoughts on Microsoft Teams Portal adoption with existing (Cloud) PBX

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, PSTN
January 31, 2020
3 Min Read
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In the coming years, traditional telecommunication solutions will be replaced by digital business communication systems such as the telephone service from Microsoft Teams. Organizations are faced with the choice to replace the entire telecom service or to maintain a Cloud PBX next to Microsoft Teams. Despite the advantages of telephony in Microsoft Teams, organizations will often keep the existing Cloud PBX.

Here are a few things you must be aware of while considering moving to a modern digital business communication platform.

1. Change of work process

When migrating digital business communication systems, it is not the technical challenges that require most attention. In order for the implementation to succeed, attention must be paid to changes in the use of communication systems and the associated work processes. Some people will adopt the new system in a short period, but others require more time. During a certain period, the existing Cloud PBX and Microsoft Teams will have to function side by side.

2. Maintenance of functions through Microsoft Teams Portal

In some organizations, special functions of a Cloud PBX cannot be directly replaced by calling in Microsoft Teams. Examples of this are: Call Center functions, Wall board, special routing, functions for a reception post and connections with CRM packages.

ALSO READ Microsoft Teams Direct Routing: Where to start?

3. Device retention

At present, the purchase price of devices that are suitable for calling with Microsoft Teams is still high. Some functions of existing telephone devices cannot be replaced. It may therefore be necessary to continue to use existing devices in combination with a Cloud PBX.

4. Telephone number management

When migrating to a new digital business communication system, it can be useful to migrate telephone numbers that are in a telephone number block, one by one. MachCloud has a Web portal that allows  telephone number block management in real time and transfer of numbers to Microsoft Teams. For this it is not necessary to port numbers. This has the advantage that if something goes wrong, numbers can immediately be returned to the existing system.

5. Redundancy

If telephony is business critical, it may be necessary to  have redundancy implemented when opting for a digital business communication solution. You can get that implemented through the Microsoft Teams portal. An example of this is the design of a customer contact center cloud solution based on geographically separated data centers.

ALSO READ 5 Microsoft Teams Direct Routing Features to Look Forward

6. Flexibility price plans

The call traffic per user can vary greatly. Some employees need a small bundle of calls, while others, for example, have high call volume to international destinations. Microsoft Teams  portal caters for both. To minimize costs, it may be desirable to allow international frequent callers to use a special price plan based on a charge per call.

7. Support

Telephony is a service that must be accurate on all details. Is it necessary to be able to call anonymously? Is it necessary to filter call traffic or set up protection against over-usage? Perhaps special solutions are needed for a standby duty service or reports? For all these types of questions, the use of a Cloud PBX in addition to Microsoft Teams portal may be the correct answer.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.

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Call with Microsoft Teams with a click from the email signature

In Business Communication
January 28, 2020
1 Min Read
C

Do your relations call with Microsoft Teams or a softphone? Then make sure that the telephone number stated in your e-mail signature can be dialed directly. The most convenient way is to include the telephone number as an HTML rule in your e-mail signature.

You do this by adding “tel:”. In HTML it looks like this as an example:<a href=”tel:+31886224000“> tel: 31 (0) 88 622 4000 </a>

In Outlook:

1: In Outlook go to File> Options> Mail and select “Signatures”;

2: Open the Outlook signature folder on your computer;

3: Search for and open the new signature file, for example in notepad;

4: Enter the above HTML code with your telephone number and save.

If the recipient now clicks on the link in your signature, a screen will open where they can choose how to call, for example with Microsoft Teams. Similarly, you can add sip with a colon for your Microsoft Teams username. If someone then clicks on this link, Teams will also open immediately. However, the combination of “tel:” with a telephone number works best for both desktop and mobile browser.

Have questions? Speak to our technology expert today!

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A look into VoIP Business services and Disaster Recovery solution

In Business Communication, VOIP
January 6, 2020
3 Min Read
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If you are associated with a VoIP business, a Disaster Recovery solution is a must for your business. Whether you are a reseller or a consumer or a VoIP Provider, the implementation of a Disaster Recovery solution for VoIP is essential. The concept of Disaster Recovery is not a new one. In fact, it is most closely related to Businesses Continuity, crises management and other such popular terms of today. These concepts assure data protection and flow of services in the midst of a natural or abrupt disaster.

A DR solution answers the basic questions related to an unpredictable scenario that your business may go through like What do you do if a hurricane hits your area? How do you respond if hackers break into your system? VoIP Businesses need to make sure three assets are well protected: the people, the data and the Phone system!

Backup Plans for VoIP business

If you have opted for a hosted VoIP service, the VoIP Provider has already setup the Disaster Recovery solution for VoIP in the cloud and you don’t really have to worry about your data and Phone system. Just go for your employee’s protection when your business is disaster-struck. However, if there is an existing SIP installation at your end, you need a DR solution for that to protect your phone system (in addition to protecting your people, off course)

Connection Backups

Disaster Recovery solution have to account for an alternate internet connection to function the VoIP system seamlessly. It is advisable to have a second line from your main Internet Service Provider. In this way, if the primary connection fails, you have another one to continue with.

VoIP monitoring systems

A VoIP monitoring system exactly tells you when to kick start your backup plan. In other words, with a VoIP monitoring system in place you’d be able to minimize business loss by starting the DR solution on time. For VoIP businesses, a few minutes of downtime can be fatal.

ALSO READ 5 Ways Business VoIP brings more Revenue

MachCloud Digital Communication Services Platform

MachCloud is a robust Industry-leading digital communications platform which has many products to choose from. With MachCloud, you can deploy SIP trunking, Cloud PBX or opt for MachCloud and Office 365 services. Its Microsoft Teams Direct Routing Solution makes business communication profitable and calls processes smoother. You also get the flexibly to mix different technology and do not pay extra. Whether you are reselling Office 365 services or need SIP trunking fixed at your business, MachCloud has something for you. The services at MachCloud are reliable and always up whenever you require.

Now you know it, Get on board with MachCloud and experience a digital business phone system like never-experienced-before.

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Microsoft Teams Direct Routing Solutions | Boost your Business Productivity

In Business Communication
December 3, 2019
3 Min Read
M

Microsoft is yet again wining the competition in Cloud Phone System with its lucrative Microsoft Teams calling, Microsoft Teams direct routing and Microsoft Teams PSTN calling services. Since Microsoft has announced Teams Calling plans, there has been a sudden rise in the customer base and businesses are opting for Microsoft Teams Calling plans. Equipped with lucrative benefits, Teams Direct Routing and Microsoft Teams PSTN Calling services are a win-win for businesses that are already planning to update their out-dated Cloud phone systems.Microsoft teams direct routing

According to latest updates, the services are being offered in Europe, North America & Australia. However, CSPs can use the services to call in 196 countries worldwide. Microsoft Teams PSTN Calling is equipped with all the necessary features that are the need of businesses today. It is a productive option for businesses already having PBX System in place. Following is a precise list of the features available in Microsoft Teams Calling feature:

  • Voicemail

Once you have a dedicated phone number and a Phone System license, the voicemail services is setup automatically and provisioned to users. With this feature, voice messages are converted into text messages and sent as an email to Exchange Online mailboxes

  • Response Groups & Auto-Attendants

In the world of digitization, cloud communications has become transformed as well. The trend for Response Groups and Auto-Attendants is high in the competitive business market, so you do not have to miss another important call. Auto Attendants direct your callers to navigate menus to assist them for the purpose they have made the call. There are also options to add special greeting messages, background music and customized menus with multiple language options. All these features make the call more users friendly.

  • Call Forwarding

With this feature, you can answer calls on the behalf of a colleague or coworker on a separate device. The callers are notified about the calls being answered on the call recipients’’ behalf.

  • Group Call Pickup

The feature of group calls is a necessity in today’s business environment; there are many occasions when teams have to meet up online for a quick discussion. With this feature, you can quickly setup a group and add individuals with whom you plan to share call answering responsibilities

  • Park & Retrieve Calls

This is a much needed feature in today’s workplace. With this feature, you can temporarily put the caller on hold to generate a unique code that you can forward to another coworker so he can continue with the caller. This feature is useful if you need to switch devices during a phone call (Device getting out of battery, maybe?)

ALSO READ Resell Calling in Teams with MachCloud

MachCloud’s Direct Routing Solution for Microsoft Teams Calling

MachCloud offers lucrative services to businesses with its Direct Routing for Microsoft Teams Calling Solution. This solution has given a new meaning to Collaboration with its affordable and top-notch services. The system is equipped with all the features required from an enterprise Phone system and is easily deployable. With features like One-to-one Dialogues, Reporting, Call recording, voicemail and many others, MachCloud’s Teams Direct Routing is a win-win for businesses. It offers attractive pricing plans and hybrid solutions that fulfill business cloud-based communication needs of today.

Join MachCloud’s Direct Routing Solution for Microsoft Teams Calling in Teams and bring more bang for your bucks in business.

 

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Time is Money: Invest in Digital Communications Solutions for your Cloud Business in time

In Business Communication
October 28, 2019
3 Min Read
T

The Cloud has automated process like no technology before. Cloud automation is now a norm. There is a simple rule of thumb: if the business processes are automated, the employees can get more time to focus on higher value areas of the business.

The bottom line is: the more time staff members spend on petty everyday tasks, the less time they are spending over customer care and serving the business vision. Automating critical-but-time consuming business processes not only saves time but also add more value to the business. When planning for longer term benefits, the ROI of automation is promising than manual cost to implement issues.

Streamline your business

In order to streamline business, the processes have to be analyzed carefully to attain maximum perfection once the automated business process is in action. A fully integrated system is needed for a comprehensive insight towards the automation of whole business. This can not only automate business processes but also streamlines them for efficient outcomes.

Ease out the pain points of your employees

With cloud automation and better communication, employees don’t have to do follow routine tasks every day. Many business communication related tasks like reports after a video conference, camera focus on the speaker during a video conference

Modernize your workplace with Digital Communication Solutions

The trend for adopting cloud-based digital communications amongst Cloud businesses is increasing. Since the past 5 years, Gartner reports, the trend for UC communications is increasing and approximately 20% of companies opt for digital communications. Companies now understand the importance of a cloud-first strategy and opt for cloud based communications. Solutions like VoIP, IP telephony, Skype for business Server and Microsoft Teams are widely adopted. This not only opens a gateway to staying globally connected with clients but also makes the company grow steadily. A Modern workplace requires digital communications solutions so that all your employees are always on the go.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s best-in-line Digital Communication Experience

MachCloud is a full-fledge digital business communication platform with a cloud-first approach offering services like MachCloud and Office 365. MachCloud is the Industry-leading digital communications provider where there are pocket-friendly pricing plans that fit every business type. It’s Calling via Teams is a fruitful offer for cloud businesses. With updated infrastructure, MachCloud makes Digital Transformation an easy and promising task.

Get on board with MachCloud and experience digital transformation for better cost savings.

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