In the coming years, traditional telecommunication solutions will be replaced by digital business communication systems such as the telephone service from Microsoft Teams. Organizations are faced with the choice to replace the entire telecom service or to maintain a Cloud PBX next to Microsoft Teams. Despite the advantages of telephony in Microsoft Teams, organizations will often keep the existing Cloud PBX.
Here are a few things you must be aware of while considering moving to a modern digital business communication platform.
1. Change of work process
When migrating digital business communication systems, it is not the technical challenges that require most attention. In order for the implementation to succeed, attention must be paid to changes in the use of communication systems and the associated work processes. Some people will adopt the new system in a short period, but others require more time. During a certain period, the existing Cloud PBX and Microsoft Teams will have to function side by side.
2. Maintenance of functions through Microsoft Teams Portal
In some organizations, special functions of a Cloud PBX cannot be directly replaced by calling in Microsoft Teams. Examples of this are: Call Center functions, Wall board, special routing, functions for a reception post and connections with CRM packages.
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3. Device retention
At present, the purchase price of devices that are suitable for calling with Microsoft Teams is still high. Some functions of existing telephone devices cannot be replaced. It may therefore be necessary to continue to use existing devices in combination with a Cloud PBX.
4. Telephone number management
When migrating to a new digital business communication system, it can be useful to migrate telephone numbers that are in a telephone number block, one by one. MachCloud has a Web portal that allows telephone number block management in real time and transfer of numbers to Microsoft Teams. For this it is not necessary to port numbers. This has the advantage that if something goes wrong, numbers can immediately be returned to the existing system.
If telephony is business critical, it may be necessary to have redundancy implemented when opting for a digital business communication solution. You can get that implemented through the Microsoft Teams portal. An example of this is the design of a customer contact center cloud solution based on geographically separated data centers.
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6. Flexibility price plans
The call traffic per user can vary greatly. Some employees need a small bundle of calls, while others, for example, have high call volume to international destinations. Microsoft Teams portal caters for both. To minimize costs, it may be desirable to allow international frequent callers to use a special price plan based on a charge per call.
Telephony is a service that must be accurate on all details. Is it necessary to be able to call anonymously? Is it necessary to filter call traffic or set up protection against over-usage? Perhaps special solutions are needed for a standby duty service or reports? For all these types of questions, the use of a Cloud PBX in addition to Microsoft Teams portal may be the correct answer.
MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.