Communication Delivery Platform

CategoryFAQ

What are the Unified Communication platforms?

In FAQ
September 1, 2020
1 Min Read
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Unedited communications form many different platforms of communications into one centralized and unified manner. Platforms like business phone systems having features like audio conferencing, instant messaging, and others like email, SMS, video conferencing, and Fax together make up the broader unified communication platform. Unified communications provide a way to centrally manage all the communication within an organization via different channels.

Technologies like Cloud PBX, SIP Trunking, and other platforms like Microsoft Teams form a part of the overall unified communication domain. A unified communication system provides the level of modern connectivity and reliability needed in enterprise communication. With multiple communication platforms working together to provide a unified communication experience within an organization, the employees can experience better connectivity and thus the business gets the required competitive edge.

Contact MachCloud experts for a smooth unified communication experience and enrich your business with modern-day collaboration services.

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What is Enterprise Communications?

In FAQ
September 1, 2020
1 Min Read
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Enterprise communication refers to all kinds of communication dimensions that are utilized in organizations and enterprises amongst employees to communicate effectively. Forms of communication include chat, email, IM, audio conferencing, video conferencing, business phone and many others. Enterprise communication has to be fault-tolerant, secure and reliable. Providers that offer such services have to make sure that the infrastructure is easy to manage and flexible according to enterprise needs.

Unified Communications and collaboration services go for a centralized approach towards various communication technologies on a unified platform that can be centrally managed and monitored. This makes sure the employees are communicating seamlessly and there are sharing options to fulfill the collaboration needs of today’s customers and employees. Unified communication enables the enterprise to facilitate employees with communication services as much as possible.

Get in touch with a MachCloud expert to know more about the unified digital business communication services being offered on a unified platform.

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Can Microsoft Teams chats be monitored?

In FAQ
August 12, 2020
1 Min Read
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No, it can’t be monitored by some user who is not part of the chat. Only the users involved in the chat can view it. However, there are ways in which Supervisors can control the way they interact in Teams. For example, the administrators have a right to control what appears in the Teams user’s activity feed, the admin can control the way users tag and interact on Tagging in a Teams chat. The admins can also turn on or off Email integration so they can control whether the users can send emails to a Teams channel or not and they can also turn off file-sharing altogether. There are options to turn off cloud file storage as well.

The admins also have a right to manage external access. However, conversations that are a part of Teams channel are maintained in Microsoft Teams Mailboxes. For the education sector, Microsoft has provided teachers to view the students’ chats to keep a check on aggressive or bullying behavior, however, little benefits are given to Teachers to stop or interact immediately during the Chat.

Contact a MachCloud expert to get more information about Microsoft Teams. 

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Can I change an existing Office 365 “Group” to a “Teams”?

In FAQ
August 12, 2020
1 Min Read
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Yes, it is possible. Or put it another way, you can create a Team from an existing Office 365 group. This is done from the Microsoft Teams app. Select Join or Create a Team; you’ll be presented with two options, Create Team or Join Team with a code. From that, choose Create Team and then select Create From… You’ll be presented with Teams or Office 365 group, there you must select Office 365 group. Next, you’ll be presented with a list of your existing Office 365 groups. Select the group for which you wish to create a Team. This will permanently add Teams to your existing Office 365 group.

The Team is now created and next, you can view its landing page. To verify members, select Manage Team All the owners, members, and guests from the Office 365 group must be there.

Contact a MachCloud expert to get more information on Office 365 to Teams migrations. 

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What are the benefits of Microsoft Teams?

In FAQ
August 12, 2020
1 Min Read
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Microsoft Teams has provided many business benefits to organizations like IT companies, Educational institutes, Government sectors, Hospitals, and many more. Microsoft Teams provide collaboration to its users that results in the next level of interaction between the users of the same type.

MS Teams let users interact in a variety of ways such as video conferencing, audio conferencing, persistent chat, and many others. Microsoft Teams is native to Microsoft 365, so sharing is a lot easier than via OneDrive. Microsoft Teams are easily set up using an existing Cloud PBX system. Microsoft Teams are easily adoptable due to Teams Calling Plans and Teams Direct Routing options. Microsoft Teams also provide features like Guest login, app management, admin rights, and much more. It is cross-functional in nature.

From a security perspective, MS Teams have various benefits since the chats remain private. Microsoft deploys best security practices in Teams like end-to-end encryption and two-factor authentication. Microsoft Teams, thus, serves as a secure mode of business communication.

To know more about Microsoft Teams benefits, contact a MachCloud expert today. 

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What is the Difference Between Cloud and Traditional PBX?

In FAQ
July 29, 2020
1 Min Read
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The basic difference lies with the setting up of the two business phone systems. In a Traditional PBX method, an on-premises phone system is linked to all the phone extensions and further connected to PSTN lines. They are usually a CapEx purchase. In contrast, a cloud-based business communication system offers more flexible options. A cloud-based PBX system is also called Hosted service in which the main element to connect extensions is the Internet. In this setup, the company usually has to pay for the softphones or the endpoints. In addition to this, the cloud Hosted PBX service providers charge a monthly fee for the services. The Hosted PBX approach is, thus, much of a cheaper alternative to the traditional PBX system. There is no initial installation cost of PBX maintenance costs. The system is better scalable for the company than in the case of a traditional PBX. Hosted PBX offers remote working and business communication that is not defined within the office walls.

Stay in the know and get in touch with a MachCloud expert to know more about Cloud and traditional PBX business communication systems.

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How to use a PBX system?

In FAQ, PBX
July 29, 2020
1 Min Read
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A Private Branch Exchange or a PBX is a modern telephony system used for business communication. It can consume multiple channels of communication like VoIP, ISDN, or analog. You can use a PBX system to carry out calls, transfer calls, and receive calls, call queues, get a voicemail feature, call recording, and interactive voice menus (IVRs). Modern PBX phones include IP based telephony in which phone calls can be made via the internet over a PBX system.

You can use PBX as hosted solutions or a virtual solution that is backed by the cloud infrastructure. This thus supports scalability and is best suited for business communication of today. Features like Ring Groups, Digital Receptionists, Queues, Voicemail, and Reporting are prominent that makes a cloud PBX so popular. Modern PBX has redefined business collaboration.

To know more about how to use a PBX, contact a MachCloud expert, and get better guidance and details. 

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What are VoIP services?

In FAQ
July 29, 2020
1 Min Read
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VoIP Services are modern services in which the internet is used as the medium to communicate over Phone systems. A cloud phone system facilitates VoIP Calling and provides cloud-based services, backed by cloud infrastructure. A VoIP app or VoIP phone is needed to be installed at the consumer’s end also called a smartphone.

The VoIP phone is also called the IP Phone. VoIP has gained much popularity over the business sector because it greatly reduces the communication cost. VoIP systems provide two ways of communication. One option is SIP Trunking and the other option is Hosted PBX. A SIP Trunk is best suited if an existing PBX system is in place. Otherwise, a hosted PBX offers an A to Z cloud communication service to the consumers. The technology behind a traditional landline and modern VoIP service is quite the same; just VoIP services are more advanced as it uses the internet to carry calls.

Get in touch with a MachCloud expert to know more about VoIP details.

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How to set up a Microsoft Phone System?

In Digital Communications, FAQ
July 21, 2020
1 Min Read
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The first thing you need to figure out is that the Microsoft Phone system is available in your country. This phone system requires you to have a Microsoft 365 license. The steps to get a Phone system are the same as acquiring a license for Microsoft 365. By using Direct Routing from your local Telecom Provider, you can have any available national or international Calling plan from them. The next step is to get Phone numbers for your users. Your existing phone numbers can also be ported while you choose the Microsoft Phone system.

Microsoft provides full-fledged documentation for setting up Microsoft Phone systems. You might want to get in touch with an expert.

Get in contact with a MachCloud expert to deal with setting up a Microsoft Phone system at your end.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Can Microsoft Teams replace the phone system?

In FAQ, Microsoft Teams
July 17, 2020
1 Min Read
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Microsoft Teams can function as a full-fledged phone system for business. It can replace existing and traditional phone systems. Microsoft Teams are based in the cloud and it is native to Microsoft 365. Teams cater for the modern business collaboration needs like Instant chat, video conferencing, audio calls, document sharing from within Office 365. It has the tendency to be chosen as a modern unified communication tool hosted in the cloud.

The overall Teams call pricing is also cost-effective in comparison with other phone systems hosted in the Cloud. The Domestic and International Calling plans from your local Telecom Provider prove lucrative for your business. Number porting is easy if you have existing numbers from your Telecom Provider. It is also easy to get new numbers for users via your Telecom Provider. Microsoft Teams doesn’t require extra setup. A Microsoft Phone system is the future of Unified Communications.

Need help with Microsoft Phone or Teams setup? Talk to a MachCloud expert to know the details.

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