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TagCloud telephony

How Voice and Video Calling benefits modern Business Communication

In Business Communication
January 28, 2022
3 Min Read
H

Ever since the advent of cloud businesses have shifted their common and day to day operations to cloud based or Hosted systems. For example, companies have opted for financial software hosted in the cloud for better reliability and availability. Similarly, organizations ranging from SMEs to Enterprises have taken one leap forward in the business communication domain with deploying Voice calling as a business communication tool.

Why is Voice and Video Calling gaining popularity?

Voice calling has been a major mode of business communication. Video calling has been introduced as a new mode for meetings amongst groups or individuals located geographically apart. One reason for voice and video calls gaining popularity is that remote working is becoming a norm. In addition to that, cloud-based Voice and Video Calling provides the best inline experience in a cost-effective manner.

Top business benefits of Modern cloud-based calling 

  • Hassle free setup

With Cloud-based Voice calling, the setup has become hassle free. Unlike traditional setups, there is No clutter of wires for setup. Cloud based setups are quick and provisioning is easy.

  • Reliable connection

Unlike traditional business phones, cloud-based phones provide faster connections and reliable phone communication. With cloud, the number of dropped calls are almost reduced to zero. 

  • Quality service

Cloud based vendors offering Cloud Voice solutions promise high quality calling experience. There is less jitter and reduced latency so the calls are not affected by these issues.

  • Improved productivity 

Businesses opting for cloud-based setups are experiencing better productivity. With Cloud Voice, the employees can work on-the-go. Making them more productive and beneficial to the business. Modern collaboration requires less time to spend on tools since they are easy to handle. This also improves productivity.

  • Better flexibility

Whether you wish to scale up your business or scale down, cloud-based Voice solutions have got you covered. As your number of employees increase, your cloud voice solutions can be scaled up as per your needs.

ALSO READ: HOW TO ENSURE CLOUD SECURITY IN A REMOTE WORKING BUSINESS?

MachCloud offers modern Voice Calling Options for Businesses 

MachCloud is a next-gen Cloud Telephony provider. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for WebEx, Voice for Zoom, and Cloud Voice.

With a MachCloud setup, you can stay ahead of the curve with the latest infrastructure and technology. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup provisioning and management.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Enterprise SIP Trunking: A Basic Guide

In SIP Trunking
December 14, 2021
3 Min Read
E

Many organizations are turning to Cloud Phone technologies out of which SIP Trunking is one. The major reason is that SIP Trunking offers a flexible deployment of Cloud Voice solutions. Enterprises are large organizations with branches spread all over the world or different parts of the world. SIP Trunking helps enterprises unify communication. 

To start with SIP Trunking, there are many things to look for. Here’s a short guide to know about the basic terminologies and processes of a SIP Trunking Solution:

  • Inbound SIP Trunking or Origination

Originations are inbound SIP Trunking calls. Origination carriers provide DID and toll-free numbers. Many Providers also offer unlimited concurrent call capacity. Thus, there is no need for capacity planning and handling scalability fuss. All you have to do is contact the provider for scaling of Voice services as per your organization need.

  • Outbound SIP Trunking or Termination

Outbound SIP Trunking or Termination is a telephony service of a Provider that completes the Cloud Voice calls originated by the caller to the intended destination. Good Providers make sure that their outbound call audio is delivered via the shortest route. Clear and high-quality connections ensure a good Cloud Voice experience.

  • What are Local Numbers?

Establishing Local Numbers is a great way to have a trust-based relationship with customers. With a local number, customers are more at ease with the business. With local numbers, companies can also save costs.  These numbers can also be a source of creating new markets for the business in the local region.

  • What are Vanity Numbers?

Vanity Numbers include phone numbers having Alphanumeric values like 1-800-CALLXYZ. These numbers are not only easier to remember but also create a sense of brand awareness to the customers. A Good Service provider always offers a set of Vanity numbers. You can get one for your business too.

ALSO READ: WHY SHOULD YOU SWITCH TO A CLOUD-BASED PHONE SYSTEM?

  • What are Toll-free Numbers?

Another way to keep your customers connected with your organization is by offering Toll-free Numbers. With toll-free numbers, your customers can connect to the appropriate representatives. This is most beneficial in case of a high volume of incoming calls. That way, the customers can be directed to the relevant. 

MachCloud offers the best inline SIP Trunking services for your business scalability

MachCloud is an official and certified Telecom Operator delivering all-in-one Cloud Phone systems that offer SIP Trunking, Cloud Voice, Microsoft Teams, and many other Cloud-based VoIP offerings.  With MachCloud, you can order and migrate your numbers without disruption, integrate SIP Trunking with your current offerings, or replace them altogether. Your business gets Agile, consistent, and resilient global connectivity.

Get in touch with a MachCloud expert and get your SIP Trunking services up and running for better business sustenance!

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How many calls can a SIP trunk handle?

In FAQ, SIP Trunking
December 13, 2021
1 Min Read
H

One SIP Trunking channel is needed for each call. So it depends on how many channels you have for your business. Your business can handle as many SIP Trunking calls as you have channels. For example, if your business requires five active calls at the same time then you need to have at least five channels. So according to this example, the sixth person to call on your number will hear a busy signal. So in a nutshell:

1 trunk channel = 1 inbound/outbound call

Once any of the busy channels and their call is free then the next outbound call can be successful.

MachCloud offers a platform to cater all your SIP Trunking and Cloud Telephony needs. With MachCloud, the migrations and onboarding are made easy and hassle-free. You can get unlimited trunk channels and competitive calling rates.

Get in touch with a MachCloud expert to get help and support for SIP Trunking.

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Why should you Switch to a Cloud-Based Phone System?

In Business Communication, Digital Communications
December 3, 2021
3 Min Read
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Deploying a Cloud-based phone system is a reliable solution in the modern era. Businesses today are looking for ways to upgrade their infrastructure and keep it up to date with modern times. However, a traditional telephone system is costly due to higher setup and hardware costs, in addition to the recurring maintenance costs. A cloud-based phone system, on the other hand, has several benefits like hassle-free setup, cost-effectiveness, etc. Let’s have a look:

  • Cloud Phone is Cost-Effective

One major reason that attracts companies towards Cloud-based phone systems is the cost-effectiveness. There is less management cost, less setup, and maintenance cost, and less expensive overall.

  • Cloud Phone is fully integrated

Integrating a company’s cloud phone system with its apps highly increases the company’s efficiency. Business tools that are hosted in the cloud are easy to deploy and let employees and customers stay connected. With cloud phones, there is email, IM, Videoconferencing, and CRM tools all in one place.

  • It’s Easy to Use

With an integrated environment, Cloud Phone is easy to use. Cloud-based phone systems allow their users to log in from anywhere, thus there is no need to call explicitly from the office desk. Your employees can make business calls on the go.

  • Cloud-based phone system offers Flexibility to Scale

Businesses often need to scale up or down. With a cloud phone, businesses can increase their Phone channels/ lines as per the requirement or even decrease them if needed. So, you can add as many extensions as they are needed. To deactivate a few extensions, you simply need to call the vendor and that’s done.

  • Business Continuity

Cloud-based phone systems come in handy in case of a calamity. Since the servers are located at different geographical locations, if the area of your office space is hit by a storm or a hurricane, the business communication can still function well even if the workspace is not in an operational state.

  • Better Customer service

With CRM tools integrated, Cloud computing is a handy approach towards improved customer service and complaint management. Virtual Receptionist (VR) or Auto Attendant features are there to stay connected with your coaster 24/7.

ALSO READ: MODERN MICROSOFT TEAMS TOOLS FOR REMOTE WORKING EXPERIENCE

MachCloud helps providers with a hassle-free Cloud Telephony setup 

MachCloud is a next-gen Cloud Telephony provider. With a MachCloud setup, you can stay abreast of the latest infrastructure and technology without having to worry about the maintenance or updating of the hardware. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup and troubleshooting. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for Web-Ex, Voice for Zoom, and Cloud Voice.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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How many channels does a SIP trunk have?

In FAQ, SIP Trunking
November 17, 2021
1 Min Read
H

There is no particular number of channels for SIP Trunks. MachCloud, as an official and certified European telecom provider, has the unique ability to provide (basically) an infinite number of channels on a SIP Trunk without additional costs. It is the organization’s requirement that determines the number of SIP Trunk channels needed. The number of SIP Trunk channels can be increased or decreased based on business upsizing or downsizing. With MachCloud elastic SIP Trunking, the channels are automatically increased or decreased as needed. Thus, with MachCloud, there is no need to purchase channels.

MachCloud provides SIP Trunking services that include migration, on-boarding and easy management via the portal. With this, you can easily connect your PBX to a cloud telephony system and enjoy low call rates.

Talk to a MachCloud expert today for added information about SIP Trunking.

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Elevate business communication with Microsoft Teams Calling

In Microsoft Teams
August 31, 2021
3 Min Read
E

Voice for Microsoft Teams is a complete solution to take your business phone to a new level. Microsoft has introduced various components of Teams that can integrate well with your existing PBX systems too. Whether you are new to Cloud Business telephony or have an existing infrastructure in place, Microsoft has got you covered.

What are Cloud telephony benefits?

If you are on the lookout for a cloud telephony system, here are a few things that can make you decide better:

  • Do more with less

Cloud telephony is simple to handle and set up at the same time. The lack of physical hardware lets you manage things with ease.

  • Mobility

One of the biggest advantages of cloud telephony systems over traditional systems is that cloud telephony system let you enjoy mobility while traditional phone systems force you to be glued to your office desk during working hours.

  • Flexibility

Cloud telephony offers easy extension based on the number of growing employees within the organization.

Voice for Microsoft Teams: Setting Up Your Plan

Microsoft Teams provides you the many reasons to set up a Cloud telephony system. The Voice for Teams offering has got you covered, no matter how large or small the organization is. Here are a few things that you need to know before you set up the Voice for Teams offering:

  • Get Business Voice subscription

To Setup Teams, you need to have a Microsoft 365 subscription. In addition to this, if you plan to set up cloud telephony to the next level, it is best to get a Microsoft Business Voice subscription without calling a plan license. Your calling plan will be provided by MachCloud with which you can have any national or international number, get communication credits, and much more.

  • Get the right Internet connection

To set up Teams, you need to check with your Internet provider if your bandwidth plan can support Teams Voice services. So, before setting up Voice for Teams, it is best to make sure your internet connection supports Business Voice.

  • Setup Teams

Once you have the licenses and the right internet connection, you must set up Teams on users’ devices within the organization. For this, you must install Teams on employee devices like PCs and mobile phones. In addition to this, you must set up the environment for Teams like perhaps a conference room setting for audio conferencing or for users in noisy environments.

ALSO READ: EXPERIENCE DIRECT ROUTING WITH TEAMS AND PBX

MachCloud- the one-window for modern cloud telephony services

MachCloud is a modern cloud telephony provider platform that offers many services based on modern business unified communication requirements. There are easy migration options from PBX to Teams Direct routing, easy connection options of PBX and SIP Trunking, better license management of Microsoft office 365 and a complete self-service portal for easy setup and management.

Get your organization ready for next-level communication to cater to modern communication challenges with MachCloud.

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Do on-premises Skype for Business Server customers need to upgrade to Microsoft Teams?

In FAQ
August 12, 2021
1 Min Read
D

Now that Microsoft Skype for Business server has retired, many organizations undergoing on-premises setup are looking for ways of alternate cloud telephony services. The simple answer to the above question is Yes. On-premises Skype for Business Server customers must upgrade to Teams in 3 steps. The first step is to configure hybrid connectivity. Next, you need to set up the transitional coexisting mode. This is an optional step. However, depending upon your company requirements, you can make this step in phases. The next step is to shift users from Skype for Business on-premises setup to the Teams Only mode. This has now become a single step. The last step is to complete migration by disabling hybrid environments and perform the migration to the cloud. Migrating users of Skype for Business on-premises with Enterprise Voice To Teams Calling plans requires moving users’ calling accounts to the cloud as well. For users with PSTN connectivity, the migration will involve Direct routing deployment.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “ALL YOU NEED TO KNOW FOR EFFECTIVE MICROSOFT TEAMS MIGRATION“? 

Have more questions? Speak to one of our Teams migration experts today to learn more. 

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What is a Cloud PBX?

In FAQ, PBX
July 3, 2020
1 Min Read
W

A cloud-based PBX is a business phone system. MachCloud offers a complete Cloud Phone system via Cloud PBX. It empowers businesses to utilize PBX capabilities right from the cloud. Cloud PBX is a type of modern telephony system in which flexibility is the prime concern. It provides ways to integrate cloud services and features with the current telephony infrastructure. Traditionally, PBX systems were used to make receive and transfer calls; MachCloud® Cloud PBX replaces that system and provides full control on call functionality.

The MachCloud Cloud PBX is a unified communication system that provides initiating and receiving phone calls as well as conference call involving more than one participant, call queues, and much more. Calls can be delivered and managed from the portal and MachCloud Cloud PBX does not bind the users to a specific location or device. 

Get in touch with a MachCloud expert for more details on MachCloud Cloud PBX.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW DOES A CLOUD PBX WORK“?

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Microsoft Teams Calling Plans: Which one is for you?

In Microsoft Teams
June 5, 2020
3 Min Read
M

Microsoft Teams calling plans come in a wide variety and businesses are opting for a Microsoft Teams phone system because there is something for everyone. The calling feature within Teams has gained popularity with Microsoft users pretty quickly. Companies can unlock more potential out of their digital communications investments via Calling in Teams feature powered by Microsoft Teams phone system.

The benefits of Microsoft Teams Phone System

Following are a few more benefits of using a Microsoft Teams Phone System:

  • Get an upgraded digital communication system

Microsoft Teams phone system is updated according to the latest trends in modern digital business communication. With this, you can get rid of the old and complicated setup equipment which is also expensive to maintain.

  • Scalability with new users

Teams make it easy to onboard new users with minimum efforts. It doesn’t require any additional hardware additions to add new users. The new users can directly start using the Microsoft Teams phone system.

  • Stay in Control of calling policies

Teams phone system provides administrators control over users’ ability to use calling in Teams for private calls. Other features include set up call forwarding and creating and implementing calling policies. Most of the features are adjustable with options like “Always Enabled” or “User Controlled”.

Choose the Right plan amidst all Microsoft Teams Calling Plans

Following are Microsoft Teams Calling Plans for business

Direct Routing: with Direct Routing you have the choice whether or not to continue to use your existing (cloud) PBX.

  1. Using your existing (cloud) PBX, you will continue to use your current infrastructure. No calling plan is needed for calling in Microsoft Teams. Telephony lines remain with your current Provider.
  2. Without using a (cloud) PBX, you have complete freedom to choose voice lines from local PSTN Service and Network Providers. Including all associated calling plan options of these Providers in your area.

Microsoft Calling Plan: This makes Microsoft your PSTN Service Provider with a limited range of PSTN Calling Plans.

Related: How MachCloud Solution for Microsoft Teams Facilitates Businesses with Teams Direct Routing

MachCloud offers MachCloud Solution for Microsoft Teams® as an effective Teams in Calling solution

MachCloud is an all-in-one modern cloud communications network provider that offers Digital Business Communication Solutions to organizations. MachCloud Solution for Microsoft Teams® is one such solution that provides features like Direct Routing in Teams and Calling Plans for Teams. With MachCloud, you get pocket-friendly pricing and plans that are always cost-effective for the company.

MachCloud offers several features such as conference calls in Microsoft Teams, video conferencing, chat, messages and much more. With the MachCloud self-service portal you can manage your communication systems seamlessly.

Get on board with MachCloud and discover how you can use the full potential of your digital communication solution in your business.

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How to set up Telephony in Microsoft Teams?

In FAQ
June 5, 2020
2 Min Read
H

To set up business telephony in Microsoft Teams, the first thing you need to determine is whether the Microsoft service is available in your country. Select your country from Country and Region availability for Audio Conferencing and Calling Plans and find out if your country is on the list.

Microsoft 365 license agreement is needed in setting up Telephony in Microsoft Teams

 You need to get hold of the correct agreements and licenses. A Microsoft 365 license agreement is needed which is up-to-date and compatible with telephony and cloud PBX (E1, E3, or E5). After that, you need to assign a phone system and Calling Plans licenses to users in the organization. Get new numbers or port existing numbers from current service providers to Office 365. Then you need to Setup the calling plan, Audio conferencing, Cloud call queue, and Call auto-attendant based on your organizational needs.

A lot of manual work, which can be automated and supported by a Teams specialized Providers like MachCloud with its self-service portal.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Planning for Skype to Teams Migration? Here’s the guide“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about setting up Telephony in Microsoft Teams.

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