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Experience Direct Routing with Teams and PBX

In Digital Communications
August 16, 2021
3 Min Read
E

Microsoft Teams allow smart communication, modern chat facilities, state of the art meetings and easy files storage capabilities.

With Teams gaining popularity more than ever after Skype for Business retirement, cloud communication solutions providers and cloud business officials are looking for ways to get value from their existing systems with Teams as much as possible.

Initially called “bring your own trunk”, Direct Routing was introduced with Teams to provide a PSTN connection with Teams to facilitate Teams users.

Can I integrate Teams with existing systems?

Microsoft enables organizations to place external or internal calls within the organizations. However, telephony features within Teams are limited. To overcome this MachCloud developed a unique connector integrating Microsoft Teams with existing PBX systems via Direct Routing. It enables personalized levels of communication, using the Teams app on any device: Teams Phone, Smartphone or PC.

Chose the right solution

MachCloud allows you to set up telephony services in Microsoft Teams in three different ways:

  1. Replace existing Phone systems with Microsoft Teams. You can save PBX related costs and benefit from attractive calling plans;
  2. Connect Teams users to an existing Cloud PBX, based on MachCloud’s unique Teams connector. Full features PBX functions, combined with the power of the Teams app.
  3. Use the Teams app on PC or smartphone to set up your calls via MachCloud’s Hosted PBX. You do need a Business voice subscription or Phone addon. 

MachCloud assists in choosing the right solution and offers a smooth migration path allowing a ‘small step’ changeover. In case user requirements cannot be met with a single solution, a mix of traditional business telephony and modern calling in Teams can be introduced.

Things to consider before making your choice

  • Migration

To set up Teams or PBX Teams, you need to check telephone numbers, licenses, hardware and call routing. MachCloud offers advice and migration support.

  • Consider Remote working option

Since remote working has become a norm and virtual workplaces will be deployed to increase security, a long-term plan is essential to ensure good quality voice connections. Deploying a Cloud telephony system for remote workers, a PBX with Teams Connection needs to be managed and set up remotely. A backup routing is needed in case of connection failure.

ALSO READ:

HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

  • Frequency of conference calls

Depending upon the type of business, it is important to forecast the frequency of calls and meetings. Bandwidth and connection requirements must be clear before integrating PBX with Teams. Avoid bottlenecks during an important meeting while working from home.

  • Choose the Right Phone

Simply put, you can use a Smartphone, PC, or existing phone connected to the hosted PBX. However, if phones are used with Teams, you need Teams-certified hardware or migrate existing hardware.

MachCloud is your solution to a successful Teams Migration

MachCloud makes your tasks easier by offering smooth migration options with Microsoft Teams. The all-in-one unified communication provider also provides services like PBX Cloud, Cloud Voice, SIP Trunking, and much more.

Get started with MachCloud for a smooth transition to Teams.

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What is the Difference Between Cloud and Traditional PBX?

In FAQ
July 29, 2020
1 Min Read
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The basic difference lies with the setting up of the two business phone systems. In a Traditional PBX method, an on-premises phone system is linked to all the phone extensions and further connected to PSTN lines. They are usually a CapEx purchase. In contrast, a cloud-based business communication system offers more flexible options. A cloud-based PBX system is also called Hosted service in which the main element to connect extensions is the Internet. In this setup, the company usually has to pay for the softphones or the endpoints. In addition to this, the cloud Hosted PBX service providers charge a monthly fee for the services. The Hosted PBX approach is, thus, much of a cheaper alternative to the traditional PBX system. There is no initial installation cost of PBX maintenance costs. The system is better scalable for the company than in the case of a traditional PBX. Hosted PBX offers remote working and business communication that is not defined within the office walls.

Stay in the know and get in touch with a MachCloud expert to know more about Cloud and traditional PBX business communication systems.

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What are VoIP services?

In FAQ
July 29, 2020
1 Min Read
W

VoIP Services are modern services in which the internet is used as the medium to communicate over Phone systems. A cloud phone system facilitates VoIP Calling and provides cloud-based services, backed by cloud infrastructure. A VoIP app or VoIP phone is needed to be installed at the consumer’s end also called a smartphone.

The VoIP phone is also called the IP Phone. VoIP has gained much popularity over the business sector because it greatly reduces the communication cost. VoIP systems provide two ways of communication. One option is SIP Trunking and the other option is Hosted PBX. A SIP Trunk is best suited if an existing PBX system is in place. Otherwise, a hosted PBX offers an A to Z cloud communication service to the consumers. The technology behind a traditional landline and modern VoIP service is quite the same; just VoIP services are more advanced as it uses the internet to carry calls.

Get in touch with a MachCloud expert to know more about VoIP details.

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A guide to Deploy Microsoft Teams Direct Routing

In Microsoft Teams
July 23, 2020
3 Min Read
A

Microsoft Teams Direct Routing has gained immense popularity ever since the concept of modern business telephony is introduced. An on-premises telephony system infrastructure being directly linked to Microsoft Teams gives an edge to your business phone system. Microsoft has provided a full-fledge documentation on the step by step guide for Deploying Direct Routing for latest cloud business communication. However, it is very complicated to implement involving PowerShell scripts and connectivity protocol including security implementation. There are providers who easily can set up your business telephony with Microsoft Teams, without any hassle for you.

Microsoft Teams Direct Routing makes you do more with less

The Direct Routing feature expands the capabilities of Teams. There are two major phases to deploy Direct Routing in Microsoft Teams. These are: 

  • Planning & Prerequisites

  • Deploying Direct Routing

Planning the Business Telephony System

It is important to know the details of Teams Direct Routing before Deployment. Direct Routing allows the customers to interoperate with third party systems like on-premises PBX, Microsoft Phone system and Analogue devices. It further lets you leverage the existing infrastructure which you are using with other service providers. It facilitates users who do not have calling plans in their area. It is important to know the licensing requirements before you get started with direct routing.

RELATED: HOW Machcloud Teams FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING

Deploying Microsoft Teams Direct Routing with your local provider

The following steps are performed under this phase:

Step 1: Enable Direct Routing

In this step, the connection between Teams admin center and your local provider is created. No configuration at your side, all is fully automated provisioned by your local provider.

Step 2: Enable users for Direct Routing

For this step, you need to first create a user in Microsoft 365 and assign a license. You can create users via admin center. You can then assign the right Microsoft licenses to this user.

  • Configure Voice Routing Options

You can either configure Teams to route through a voice channel directly to the phone network or configure Teams to connect to existing PBX.

  • Phone number

A new or existing phone number can be assigned to a Teams user or an existing PBX extension number can be assigned to a Teams user. This process is automated by your telephony provider.

MachCloud helps companies in setting up their business telephony like no other

MachCloud is an all-in-one business telephony system provider that assists companies and organizations ranging from SMEs to enterprise level, in providing business phone systems. The services include Cloud PBX (Hosted PBX), SIP Trunking and Microsoft Teams Direct Routing. With its Teams-oriented unique solutions like Teams Calling Plans and Teams Extension, MachCloud stands out from other providers in the market. 

Get started with MachCloud to get details on Teams Direct Routing setup and enjoy state of the art business telephony service and cloud business communication.

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Tips to Organize Your Team with Business Communication Tools (COVID-19 Edition)

In Business Communication
July 1, 2020
3 Min Read
T

Business communication tools demand has been drastically increased ever since the Coronavirus disease has enforced businesses to work from home. Companies that had already invested in a cloud-based communication setup had been able to continue their business communication via the already setup cloud-based communications technologies. However, the companies that hadn’t entirely shifted to the cloud had to make abrupt decisions.

Here is a little how-to guide for companies who are having a hard time mobilizing remote working with internal communication tools and overall business communication.

How to Organize Your Workforce without Losing Essential Communications

  • Invest in a Hosted PBX

A Hosted PBX is all you need for a geo-redundant and integrated environment and cloud-based business communication tools. This way, the overall business communication can be routed over mobile phones of the entire organizations and the flow of communication remains intact! It is even pocket-friendly too. So, stay updated with the latest communication trends and get ready to equip your company with a Hosted PBX and necessary communication tools.

  • Introduced Softphones and say good-bye to landlines

With a traditional phone system, your business communication is kept tied with the physical lines within the walls of your office. This is the time of communication on the go. With modern Softphones and Business communication tools, you get to experience communication from anywhere and thus it has emerged as a modern collaboration tool.

  • Know where Text messaging is important

Collaboration doesn’t always mean video conferencing for every single discussion. Modern Collaboration demands calling at the right time and communicating via text and sharing information and necessary documents. Glitches in a call or a video call can hinder communication whereas Textual communication is fast, easy, and effective.

  • Keep employees in the loop

Here’s the bonus tip: to keep the workflow intact while working remotely, it is important to keep all the employees in the loop. The adage “out of sight, out of mind” is real. So, you have got to keep the employees engaged with your communication skills, necessary internal communication tools via cloud-based communications technologies.

MachCloud can help uplift your business communication tools during the COVID-19 crises

MachCloud is a robust platform that can cater to all your work-from-home business communication issues. Experts at MachCloud are more than ready to assist you with your collaboration challenges and setup a modern-day business phone to keep your business communication intact. MachCloud offers Cloud PBX setup, SIP Trunking services, Microsoft Teams Direct Routing setup, and Calling in Teams solutions.

Get started with MachCloud to stay in the know and keep your company communication intact.

DID YOU FIND THIS ARTICLE INTERESTING? WHY NOT READ: “POPULAR DIGITAL COMMUNICATION TRENDS FROM MACHCLOUD EXPERTS“?

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How MSP cloud services can accelerate business with Hosted PBX

In PBX
June 12, 2020
3 Min Read
H

MSP cloud services are in the norm for quite a while. However, many of the MSPs are now finding ways to expand the business to their customers. The subscription model favors the MSP cloud services providers thus making it a reliable method of doing business with a set number of customers. However, adding one element to an existing MSP cloud service can make the business flourish better: The Hosted PBX.

Why consider Hosted PBX?

Hosted PBX providers are always in search of opportunities to maximize their services and thus increase the revenue streams for their cloud communication business. There are many benefits of Hosted PBX for businesses like easy scalability, outsourced maintenance Reliability, and Disaster recovery solutions. In addition to these, cost efficiency is a big reason why companies opt for a hosted PBX solution from a reputable Hosted PBX Provider.

How MSPs Miss the Hosted PBX Opportunity?

Mainly because Managed Service Providers do not wish to put in efforts into something, they don’t know would be fruitful or not, MSPs do not wish to leave their comfort zone. It takes a lot to build partnerships with vendors who offer on-premises PBX offers. While the telephone system is good and the services are up and running, taking up the opportunity may not seem promising. But, if you give it a go, Hosted PBX has got a huge potential and that takes your business to the next level.

RELATED: Top 7 Cloud PBX benefits for Business Communications

Wonder if you’ll make more money with the cloud or not? You will

Many MSPs wonder if moving to the cloud for a Hosted PBX will do them more harm than good. In reality, there will be days when you’ll make more money because of the fact that you’ll get more contracts, but in other months, you might not make it that much. If you plan and invest for a good 3 years or so, you’re sure to make more bucks.

MachCloud – The All-in-one collaboration systems platform

MachCloud is a full-fledge cloud communication platform where services like Cloud PBX, Microsoft Teams Direct Routing, Hosted Voice, and Calling in Teams are provided with top-notch infrastructure at the backend. The robust digital communication platform provides all you need for an integrated digital communication platform to carry out your day to day business communication both within the enterprise and with your clients. MachCloud Enables a full turnkey, Microsoft Teams Voice practice that automates the way call handling and management are performed, enterprise-wide.

Explore the power of Cloud Communication and Get onboard MachCloud for an effective business communication experience.

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Hosted PBX – Cloud Based Virtual PBX for your Cloud Business | A Guide

In Cloud PBX
October 31, 2019
3 Min Read
H

With virtual PBX, hosted PBX, providers offering Cloud PBX, SIP trunking and many other options available at low rates, every cloud business provider thinks of opting a digital business communications solution, sooner or later. Digital communication solutions are provided by many providers that are replacement of existing business phone lines. But, where to start from?

To be honest, here are many options. One major option is a Hosted PBX, a cloud-based, virtual PBX phone system.

You can monitor the call related activities; facilitate your business from a modern communication infrastructure   and all types of communication mediums like text, voice, and video.

Broadband Capacity in Hosted PBX

If your organization has a few hundred employees and running smooth in business operations then Hosted PBX is the option for you. In modern times, Hosted PBX uses around 100Kbps both up and down in order to carry out one phone call with no latency or interference. So, you got a rough idea of the broadband capacity needed for one phone call. For more lines, say ten lines for one setup, you’d need a capacity of around 1MB both up and down.

There’s absolutely low latency with a setup offered by a Hosted PBX provider. So, you can stay hassle-free regarding the call quality.

Find the Right Broadband Service

For a virtual PBX, there are a couple of options on which technology to choose from. ADSL2+ is one option. It offers download speed of 20Mbps and an upload speed of 1Mbps. The quality of call operations depend upon the distance of premises from the exchange. Furthermore, there’s an option to opt for Fixed Wireless Broadband that can accommodate up to 30 telephone lines. It offers symmetrical speed (meaning both upload and download speeds are same). The ideal system offered by a Hosted PBX Provider is the Fiber Broadband. It offers extremely low latency and fine symmetrical speeds. However, out of the three, Fiber broadband is the most expensive setup. For companies having both voice and data requirements, Fiber Broadband are the way to go and with the right Hosted PBX provider, the transition process is quite simple and uncomplicated.

ALSO READ Features that make MachCloud stand out from other UC providers

MachCloud – Trusted Cloud PBX Provider for Digital Communication Service Delivery

MachCloud is a globally trusted one-stop digital communication services Provider that provides best-in-line infrastructure needed for effective communication across the business space. With MachCloud, you get reliability of services. Its Cloud PBX Solutions are simple and secure integrating all the key features of PBX-UC and can be integrated with web services, mobile client, wall board and call center functions. The quick setup and attractive tariffs make MachCloud’s Cloud PBX Solution a popular one amongst Cloud Providers.

Get on board with MachCloud and explore the various options to cater your needs of modern digital business communication.

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How to Convince Your Team to Switch to Digital Communication Solutions

In Digital Communications
July 16, 2019
3 Min Read
H

Digital communication solutions

Cloud Businesses move towards solutions which offer cost savings at the most, including Digital Communication Solutions. One such promising approach is SIP Trunking. No doubt it’s high time to switch to an UCaaS solution if you haven’t already and a Hosted VoIP is one option out of many others like SIP Trunking, Cloud PBX, Microsoft Teams etc. but, how to convince your office Team to make the shift if you haven’t already? Here’re a few things to tell them in order to bring them to a decent Digital Communication Solutions (including your Boss).

Saves Costs at unbelievable rates

Who would say no to a lower business phone bill? With the right combination for your business, a decent Digital Communication Solution will save you huge bucks on phone bill. In fact, there are providers out there who offer free calls within the company amongst employers mixing various technologies. This reduces your overall bill to a huge extent.

Business Scalability

When phone bill is less, you are more likely to get more prospects since officials and focus on communications with little focus on the bills. With better communication, you can scale the business well and stay informed of the latest trends.  Since the solutions are flexible and easily navigable, they are ideal for startups. The business can be scaled in either direction seamlessly.

Advanced carrier-grade features

With a Digital communication solution, you can make use of many carrier grade features and stay productive and efficient throughout the business journey. Features like video conferencing, voicemail-to-email, live call forwarding, auto attendant, call transfer, message notification, call announce, company directory, call queuing, cloud faxing and many others are not present with a conventional business phone system. With a Digital Communications Solution, you are able to accomplish more with less.

The need for a Digital Communication Solutions is now!

Enlighten your teammates with the importance of Digital Communications and make them see the urgency of opting one solution. Nevertheless, business funds are precious and with each passing month, you’ll be paying more on bills and still staying the same productive than you would with a Digital Communication Solution with the same cost. Pick up the key features from a decent Digital Communications Provider and get started.

ALSO READ: SIP Trunking Solutions: Less Cost, More Services

MachCloud – The promising Digital Communications Provider for your cloud business

With more cloud communication features being in the norm, MachCloud Offers best features with most affordable rates.  MachCloud offers SIP Trunking, Calling via Teams, Cloud PBX to boost your communication infrastructure. It also offers free calls within company utilizing a combination of different technologies. Experts at MachCloud are more than ready to provide you support on all your Digital Communication deployments.

Now you know how to convince your teammates to opt Digital Communications and get rid of your conventional business phone, get your hands on MachCloud Solutions and do more with less.

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7 Reasons Your Business Needs a Hosted PBX as Digital Communications Solution

In PBX
May 10, 2019
4 Min Read
7

Keeping in view of the emerging business needs, it is always advisable to cater for the digital communications needs of cloud businesses. A Hosted PBX is one thing which you should defiantly be considering anytime soon. Here are a few reasons why:

  • IT saves you costs like none other

With a Hosted PBX right in place with the Right Provider, you can save huge money on your communication costs. Since, there is less hardware required, there are less costs of maintenance and setup. The Hosted PBX is mostly responsible for failure of equipment and keeping the uptime at max.

  • Scale up seamlessly as you grow

Businesses scale up or down as the overall market scenarios change. A typical business grows with more communication channels and more reach towards its customers. With the Right Hosted PBX in place, you can seamlessly scale your business not worrying about the digital communications infrastructure.

  • Can be setup with minimum startup capital

With a decent Hosted PBX, the cloud handles most of the hardware requirements. All you have to cater for is a stable internet connection that has enough capacity to handle the company’s communication and cloud hosting needs load your company is going to.

  • Easy to move

The best thing about adopting cloud-based systems, like SaaS or Hosted PBX, is that if you plan to shift your premises, you won’t have to shift excessive infrastructure and other hardware alongside.  Your web-based control panel is all you need to access your business services from the cloud. All your services will remain normal even if you plan a big workplace shift from Los Angeles to Florida.

  • It comes with promising DR solutions

This is one aspect of digital communications that makes many organizations opt for it as soon as they think of adopting digital communications. It is very difficult to setup Disaster recovery solutions and test them. A cloud hosted PBX provider is responsible for the uptime of your services. In case of a disaster, this ensures speedy turn-around from any disaster. In fact, your customers and clients are always within your reach in case of a calamity. With a hosted PBX in place, your business is up for real.

  • It ensures security

A cloud Hosted PBX provider is also responsible for the security aspects of your communication. A secured access and secure and reliable call system are all you need for your cloud business.  It is best to make sure your data backup is a part of Service Level Agreement.

  • Perfect for remote working employees

Telecommuting is on the rise. There is nothing worse than having a communication method that fails when you need a remote working employee the most to fix an issue. For the purpose of keeping your workforce within reach, you need a hosted PBX in place, at the right time.

ALSO READ: Cloud PBX vs. On-premise PBX – which phone system to opt for your cloud business

MachCloud is here to cater for your Hosted PBX needs

MachCloud offers a robust Service Management and Communication Delivery platform. It offers various digital communication services for cloud businesses including Hosted PBX, SIP Trunking, Azure, Dynamics 365, Skype4B and Hosted Voice. With MachCloud, you can unlock the potential of your business and reach out to your customers with best possible ways. Experts at MachCloud are always ready for any technical support that you need in terms of connections or uptime. With an intuitive Control panel, you can always keep all your digital communication proceeding tracked and have more control over the services.

Get your hands on to MachCloud Hosted PBX for a streamlined business digital communication experience.

 

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Cloud PBX vs. On-premise PBX – which phone system to opt for your cloud business

In Cloud PBX, PBX
April 4, 2019
3 Min Read
C

Ever since the first sentence on an earpiece was hissed: “Mr. Watson—Come here—I want to see you” by Bell, the phone system is evolving.  The “phone” has always been the primary mode of communication across organizations, from typical phone systems to IP based communication to eventually cloud based communication like Hosted Voice, Phones are evolving like never before!

Jokes go around in IT space like in an old TV commercial where a customer brings a Computer 9 at home – the latest, the most revolutionary and the fastest technology in the market. Only when he is on the way back home, proud and happy, does he see a new billboard being established with the advertisement “Computer 10 – technology like nothing before”. The same is true for Phone systems and the technology associated with them.  Presently, there are Hosted PBX and on-premise PBX systems being opted from startups to enterprises. Companies are always unsure of whether to opt for on-premise PBX or cloud PBX. To clear things up, let’s dive into the topic to see which one suits your company.

The debate: Cloud PBX vs. on premise PBX

Before we can state the final verdict, it is essential and fair to know and highlight both sides of the story. A Hosted PBX is also known as Internet phone system and the providers are mainly responsible for the maintenance and housing of infrastructure required to operate the system. While an on-premise PBX makes the company host the infrastructure using an IP-PBX with the help of a LAN. Calls go through VoIP and SIP trunking. In addition to this, Gateway cards are used.

Advantages and disadvantages of cloud PBX comparison

Advantages of On-premise PBX

The verdict

Keeping in view of the pros and cons of both systems, it is highly up to the managers to decide which phone system suites the cloud business. To put it simple, a growing cloud business must opt for cloud based PBX whereas an established company can afford the perks of an On-premise PBX system.

MachCloud- the pocket friendly communication delivery platform

MachCloud is a service management and communication delivery platform that offers both Hosted PBX and On-premise PBX. With best experts from the industry on-board, the MachCloud service is all you need for a successful communication infrastructure to keep your communications going smooth. Apart form Hosted PBX, On-premise PBX systems and  SIP trunking, MachCloud also offers Microsoft Office 365 services, Microsoft Skype4B and other Microsoft services at affordable rates. Talking about rates, MachCloud offers affordable plans which you can choose according to the size of your organization. If you want a successful growing cloud business, go for MachCloud offers and you’ll cherish your decision in future.

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