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Work from home simplified with Microsoft Teams and MachCloud

In Microsoft Teams
September 15, 2020
3 Min Read
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Work From Home has been a norm in the IT industry for a couple of years. After the advent of COVID-19 this year, a lot of companies that never had remote working policies had to make their employees work from home. Microsoft Teams is equipped with features that enable employees to work remotely and still stay in line with the happenings through the Modern Workplace.

What are Microsoft Teams features that facilitate remote work?

  • Conversation channels

Conversation channels make it easier to stay on topic and keep the conversation focused on one particular topic. You can have the same people within different conversation channels and thus stay relevant to the topic.

  • Reduced mailbox clutter

With communications channels in place, there is less need to communicate on e-mails thus reducing regular email clutter that may arise due to remote working.

  • Cross-platform service

While you are at home, you might not be able to get hands-on a range of devices. Here the Microsoft Teams feature of being cross-platform comes in handy. With this, you can work on Teams with the devices you own at home.

  • Increased Security

With remote employees, the biggest threat to a company is about the exploitation of communication channels. Microsoft Teams is end-to-end encrypted, thus it holds minimum chances of hacktivists attacking or exploiting any Teams related vulnerabilities.

Here are the top 5 tips for effective remote work

  • Stay updated: To be able to work efficiently from home, it is best to know the changing trend and also the changes in the origination.
  • Be responsive: Work from home is all about staying prompt. As a remote employee, you must know the right communication tools to opt for, to be able to become more responsive.
  • Invest in better broadband connection services: the Internet has become the backbone of communication. To secure your remote job, make sure the internet is stable 24/7.
  • Set your hours: IT is important to know the right time to work. This will make it easier for your co-workers to approach you when you are available.
  • Use the Teams feature “background blur”: while being at home if you have to attend video conferences, it is best to use Teams blur background feature for a professional look.

ALSO READ: TECHNOLOGY MUST HAVES FOR ‘WORK FROM HOME’ SCENARIO

MachCloud – the distinct platform offering tailored solution for Microsoft Teams

MachCloud caters to the growing need for communication in the IT domain. Since “Communication is the key”, it can be perceived that miscommunication can lead to many work-related problems. MachCloud provides Solutions for Microsoft Teams, PBX Integration with Microsoft Teams and many others.

It takes only a single second of a call drop to lose your next customer. Invest in MachCloud and never lose your customers to your competitors.

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What is Enterprise Communications?

In FAQ
September 1, 2020
1 Min Read
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Enterprise communication refers to all kinds of communication dimensions that are utilized in organizations and enterprises amongst employees to communicate effectively. Forms of communication include chat, email, IM, audio conferencing, video conferencing, business phone and many others. Enterprise communication has to be fault-tolerant, secure and reliable. Providers that offer such services have to make sure that the infrastructure is easy to manage and flexible according to enterprise needs.

Unified Communications and collaboration services go for a centralized approach towards various communication technologies on a unified platform that can be centrally managed and monitored. This makes sure the employees are communicating seamlessly and there are sharing options to fulfill the collaboration needs of today’s customers and employees. Unified communication enables the enterprise to facilitate employees with communication services as much as possible.

Get in touch with a MachCloud expert to know more about the unified digital business communication services being offered on a unified platform.

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4 Compelling reasons to adopt unified communications in the cloud business

In Unified Communications
August 13, 2020
3 Min Read
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Modern Unified communications is a way to streamline core business operations and increase productivity. With a state-of-the-art business phone in place, your employees can collaborate better and manage project communication much more eloquently via email, chat, phone, text, voicemail, audio conferencing and video conferencing. Having the right Unified communication setup lets you have an improved relationship with your customers too.

What are the few UC Solution options?

Modern born-in-the cloud PBXs are best to opt-in to a business. There are options to go for a SIP Trunking solution or a Hosted PBX system. In addition to this, Microsoft Teams is also a lucrative and emerging unified communication trend that satisfies most businesses’ communication needs. It offers Direct routing capabilities in which you can experience Teams Calls via your existing PBX.

What are the Major benefits of unified communications?

Apart from better collaboration, Unified communications provide many other benefits. Let’s have a look:

  • Top-notch infrastructure

With cloud communications, you get top-notch infrastructure at your hands to carry out inbound and outbound calls within your office. Cloud communications also provide geo-redundancy which inherently provides your business communication structure, resiliency against any disaster, or more specifically against a pandemic.

  • Improved business flows

Well-crafted unified communication solutions of today are designed to keep People’s communication in mind. Either they are your customers or employees; you’ll have to deal with people at the end of the day. With improved people communication your business processes eventually improve that gives you all the productivity needed for a growing business.

  • Reduced Shadow IT effects

In modern workspaces, it is getting difficult to combat the effects of Shadow IT. With a centralized cloud communication solution, you can stop shadow IT in its tracks. This keeps cyber criminals at a bay.

  • Better customer experience

Once you’re internal and external comm channels are better connected, you get faster response time. This makes things easier for the sales team or the customer support people to tackle customer things. 

Also read: A GUIDE TO DEPLOY MICROSOFT TEAMS DIRECT ROUTING

MachCloud takes your business to the next level

With MachCloud, your organization can get a modern communication system within no time. MachCloud provides best-in-line solutions for business communication. With services like Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, and Calling in Teams, MachCloud stands out from others. The Calling in Teams Solution can be obtained via MachCloud Solution for Microsoft Teams Solutions. In addition to this, there is a MachCloud Voice solution for better Calling options.

Keep your business communication updated with the latest MachCloud offerings and take your business phone to the next level.

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Can Microsoft Teams chats be monitored?

In FAQ
August 12, 2020
1 Min Read
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No, it can’t be monitored by some user who is not part of the chat. Only the users involved in the chat can view it. However, there are ways in which Supervisors can control the way they interact in Teams. For example, the administrators have a right to control what appears in the Teams user’s activity feed, the admin can control the way users tag and interact on Tagging in a Teams chat. The admins can also turn on or off Email integration so they can control whether the users can send emails to a Teams channel or not and they can also turn off file-sharing altogether. There are options to turn off cloud file storage as well.

The admins also have a right to manage external access. However, conversations that are a part of Teams channel are maintained in Microsoft Teams Mailboxes. For the education sector, Microsoft has provided teachers to view the students’ chats to keep a check on aggressive or bullying behavior, however, little benefits are given to Teachers to stop or interact immediately during the Chat.

Contact a MachCloud expert to get more information about Microsoft Teams. 

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New Voice Devices for a rich Microsoft Teams experience

In Microsoft Teams, SIP Trunking
August 10, 2020
3 Min Read
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Many eyebrows were raised when the announcement of Skype for Business End of Life was made last year from Microsoft, that too, in favor of a new M365 system: Microsoft Teams. Not only Teams is native to Microsoft 365, but is also an “integrated” system that provides the business a modern communication solution; a full-fledged Microsoft Teams phone system.

Not only Microsoft offers a business-oriented telephony system but it also fosters better communication with its certified Microsoft Teams desk phones like Yealink VP59 and other Voice and Display devices. Recently, Microsoft announced some advancement in its Teams functionalities including an introduction of SIP Phones!

The need for Teams Voice Devices

With the rapid adoption of Microsoft Teams, especially after the pandemic, organizations are finding ways to collaborate with video and audio-conferencing capabilities. Teams Voice and Display Devices are used to cater to the growing business collaboration need as companies make the shift to a hybrid mode of work. Apart from typical desk phones like Yealink VP59, Microsoft is introducing the capability of fully integrated Teams SIP based Phones for a rich Microsoft Teams phone system experience. These phones are expected to have basic Phone capabilities while working with Microsoft Teams. Basic features include ring, dial, and answer functionality. They can, however, not feature the more advanced Teams functionalities

A look into existing Skype for Business 3rd Party IP (3PIP) phones

The Skype for Business 3PIP phones work with specific firmware and can get on with Microsoft Teams via a specific “cloud gateway”.

Microsoft also made another interesting announcement in the same blog regarding Skype for Business 3PIP phones. The timeline for Skype for Business 3PIP IP Phones, which haven’t migrated to Teams yet, has been extended beyond the previously set date i.e. July 31st, 2023.

These phones have firmware options for standard SIP as well.

RELATED: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

MachCloud- A Reliable Telephony Solution Provider

MachCloud stands out from the other Telephony providers with its unique set of services in the most pocket-friendly rates. The high-rated back-end infrastructure is what makes MachCloud telephony services robust. Offering services like Cloud PBX, SIP Trunking, VoIP, and Microsoft Teams, MachCloud has got many solutions for reliable service delivery.

With MachCloud, you get smooth business-critical solutions in a matter of hours. These solutions can take your business communication to the next level. Born-in-the-cloud MachCloud platform lets you enjoy your company work from anywhere. We offer instant delivery, easy management, simple and centralized services for your day to day business communication.

Whether it is Teams or Migration or any other Microsoft 365 offering like Exchange, SharePoint, Azure, OneDrive, our teams are ready for the rescue. Out experts value your existing systems and take full responsibility to successfully perform the deployment and migrations. With MachCloud, you are free to grow your channels.

Get started with MachCloud for a smooth Microsoft Teams experience for your business.

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Get ready for Microsoft Teams certified desk phones

In Microsoft Teams
August 7, 2020
3 Min Read
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After amazing Telephony Services, Microsoft has introduced new Teams certified desk phones.

Recently Microsoft explained in a blogpost how Teams capabilities can be enhanced using modern Phones. Formally a part of Microsoft Teams Displays, the desk phones provide a modern experience of communication and collaboration. The devices are enriched with features like high-quality call and video capabilities, buttons, and a hands-free experience. The devices are powered by Cortana, AudioCodes, Poly, and Yealink.

What are the new Microsoft Teams certified desk phones and devices?

Since Microsoft is already eager in making Teams the most secure platform for communication, the introduction of a new certified desk phone will add to the already tight security of Teams. Here are the desk phones that Microsoft has announced to offer by the first half of 2021:

  • Basic Microsoft Teams IP Phones

These phones promise the functionality of a full-fledged office Business Phone and telephony services. It is expected that Microsoft is planning for a normal phone interface with Buttons. This means the desk phone can be used like typical office phones with or without a touch interface. The hardware interface is kept for an overall cost-effective device affordable for businesses and easily replaceable for existing out-dated telephony services.

  • Microsoft Teams USB Phones

Many users are still used to heavy calling and would need out of the box features in addition to Microsoft Teams calling experience. To cater to that, Microsoft offers USB peripherals that can be attached to USB phones. They are easily connected to PCs or MACs for a rich Teams Calling experience. The basic Yealink USB phones are expected to land in the market by late 2021.

Related: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

Microsoft is committed to providing a next Level communication with Teams

With new phones in the market, the concept of remote working can be eased for work from home employees. Since after the COVID-19 work from the home shift, many organizations are moving towards a more hybrid workplace environment. The announcements on the introduction of Teams Display devices are the next step to foster a hybrid workspace for companies.

MachCloud- the all-in-one Microsoft Teams service provider

MachCloud is committed to foster communication and enhance business communication for modern organizations. With a broad range of telephony services to choose from, MachCloud lets you stay on top of the curve with prompt communication. The platform provides Microsoft Teams Calling solutions in addition to Teams Direct Routing. The MachCloud Solution for Microsoft Teams service is committed to providing Teams related solutions to originations that are willing to make the shift to Teams. The experts at MachCloud are always ready to assist organizations with expert advice and assistance.

Get started with MachCloud for a rich next level business communication experience.

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What are VoIP services?

In FAQ
July 29, 2020
1 Min Read
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VoIP Services are modern services in which the internet is used as the medium to communicate over Phone systems. A cloud phone system facilitates VoIP Calling and provides cloud-based services, backed by cloud infrastructure. A VoIP app or VoIP phone is needed to be installed at the consumer’s end also called a smartphone.

The VoIP phone is also called the IP Phone. VoIP has gained much popularity over the business sector because it greatly reduces the communication cost. VoIP systems provide two ways of communication. One option is SIP Trunking and the other option is Hosted PBX. A SIP Trunk is best suited if an existing PBX system is in place. Otherwise, a hosted PBX offers an A to Z cloud communication service to the consumers. The technology behind a traditional landline and modern VoIP service is quite the same; just VoIP services are more advanced as it uses the internet to carry calls.

Get in touch with a MachCloud expert to know more about VoIP details.

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A guide to Deploy Microsoft Teams Direct Routing

In Microsoft Teams
July 23, 2020
3 Min Read
A

Microsoft Teams Direct Routing has gained immense popularity ever since the concept of modern business telephony is introduced. An on-premises telephony system infrastructure being directly linked to Microsoft Teams gives an edge to your business phone system. Microsoft has provided a full-fledge documentation on the step by step guide for Deploying Direct Routing for latest cloud business communication. However, it is very complicated to implement involving PowerShell scripts and connectivity protocol including security implementation. There are providers who easily can set up your business telephony with Microsoft Teams, without any hassle for you.

Microsoft Teams Direct Routing makes you do more with less

The Direct Routing feature expands the capabilities of Teams. There are two major phases to deploy Direct Routing in Microsoft Teams. These are: 

  • Planning & Prerequisites

  • Deploying Direct Routing

Planning the Business Telephony System

It is important to know the details of Teams Direct Routing before Deployment. Direct Routing allows the customers to interoperate with third party systems like on-premises PBX, Microsoft Phone system and Analogue devices. It further lets you leverage the existing infrastructure which you are using with other service providers. It facilitates users who do not have calling plans in their area. It is important to know the licensing requirements before you get started with direct routing.

RELATED: HOW Machcloud Teams FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING

Deploying Microsoft Teams Direct Routing with your local provider

The following steps are performed under this phase:

Step 1: Enable Direct Routing

In this step, the connection between Teams admin center and your local provider is created. No configuration at your side, all is fully automated provisioned by your local provider.

Step 2: Enable users for Direct Routing

For this step, you need to first create a user in Microsoft 365 and assign a license. You can create users via admin center. You can then assign the right Microsoft licenses to this user.

  • Configure Voice Routing Options

You can either configure Teams to route through a voice channel directly to the phone network or configure Teams to connect to existing PBX.

  • Phone number

A new or existing phone number can be assigned to a Teams user or an existing PBX extension number can be assigned to a Teams user. This process is automated by your telephony provider.

MachCloud helps companies in setting up their business telephony like no other

MachCloud is an all-in-one business telephony system provider that assists companies and organizations ranging from SMEs to enterprise level, in providing business phone systems. The services include Cloud PBX (Hosted PBX), SIP Trunking and Microsoft Teams Direct Routing. With its Teams-oriented unique solutions like Teams Calling Plans and Teams Extension, MachCloud stands out from other providers in the market. 

Get started with MachCloud to get details on Teams Direct Routing setup and enjoy state of the art business telephony service and cloud business communication.

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How to set up a Microsoft Phone System?

In Digital Communications, FAQ
July 21, 2020
1 Min Read
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The first thing you need to figure out is that the Microsoft Phone system is available in your country. This phone system requires you to have a Microsoft 365 license. The steps to get a Phone system are the same as acquiring a license for Microsoft 365. By using Direct Routing from your local Telecom Provider, you can have any available national or international Calling plan from them. The next step is to get Phone numbers for your users. Your existing phone numbers can also be ported while you choose the Microsoft Phone system.

Microsoft provides full-fledged documentation for setting up Microsoft Phone systems. You might want to get in touch with an expert.

Get in contact with a MachCloud expert to deal with setting up a Microsoft Phone system at your end.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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