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Discover Next-level Calling in Microsoft Teams for Business

In Business Communication, Digital Communications
November 4, 2021
3 Min Read
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The hype Microsoft Teams Online has created in the bigger picture of Cloud telephony is exceptional. Microsoft Teams has given a new dimension to meetings with Microsoft Meet. If your organization is still not on Microsoft Teams yet, you can check out the look and feel of it since you can join Microsoft Teams meetings as a guest. 

There’s so much with Microsoft Teams, like you can keep all of the activities under one tab with an organized Activity feed, it’s efficient for a Hybrid environment to work and its secure Login takes care of user privacy. Let’s talk about the 7 reasons why your organization needs Microsoft Teams to thrive in the future of cloud communication.

Top 7 benefits of Microsoft Teams for Your Organization

  • Teams Provide a hub for teamwork

Microsoft Teams offers easy collaboration within your team with features like Call, Chat , Collaborate and Phone calling.

  • Teams Video calling is a life saver during remote working

While remote working, there is a need for next level collaboration. Teams provide that environment that keeps you connected with your coworker. The Video calling feature allows for hundreds of users in the meeting.

  • Planner App lets Teams user stay organized

Teams offers a Planner app that lets you integrate your favorite productivity apps. This way, you can get all the tools you need in one place. Goodbye toggling between apps.

  • Less email hassles

Teams provide easy file sharing on differ channels and chats. So, there is less hassle when managing emails. You don’t want to be involved in threads that aren’t meant for you with Teams.

  • Improved Employee productivity 

Teams provide easy working in a hybrid environment. Even if the employee isn’t on the desk, he or she is available via the Teams App. So, employees can be working from anywhere, which practically improves their productivity levels. Teams provide easy calling on- the – go!

  • Not limited by Hardware or Software

The best thing about Teams is that it can be integrated into your existing PBX solution. There is no special hardware required. All you need is a Teams app and the licenses. You are good to go on your existing infrastructure

  • Easy meeting scheduling

Microsoft Teams provides easy syncing of calendars and meetings. It is equipped with all the many tools you need for calendar syncing and discussing meeting agendas, uploading and sharing documents and carrying out the meeting in an online mode.

MachCloud Offers Easy Calling in Microsoft Teams Solutions

Microsoft Teams is a complete Cloud Calling system. MachCloud offers Teams Voice solutions that are end-to-end managed services for Calling in Microsoft Teams. With MachCloud, you can enjoy calling to anyone in the world, cost-effective international calling plans, Teams Voice failover service availability, and a fully encrypted Voice solution to protect your privacy.

Get on with MachCloud and deploy a seamless Microsoft Teams solution for a next-gen cloud calling experience. 

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Work from home simplified with Microsoft Teams and MachCloud

In Microsoft Teams
September 15, 2020
3 Min Read
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Work From Home has been a norm in the IT industry for a couple of years. After the advent of COVID-19 this year, a lot of companies that never had remote working policies had to make their employees work from home. Microsoft Teams is equipped with features that enable employees to work remotely and still stay in line with the happenings through the Modern Workplace.

What are Microsoft Teams features that facilitate remote work?

  • Conversation channels

Conversation channels make it easier to stay on topic and keep the conversation focused on one particular topic. You can have the same people within different conversation channels and thus stay relevant to the topic.

  • Reduced mailbox clutter

With communications channels in place, there is less need to communicate on e-mails thus reducing regular email clutter that may arise due to remote working.

  • Cross-platform service

While you are at home, you might not be able to get hands-on a range of devices. Here the Microsoft Teams feature of being cross-platform comes in handy. With this, you can work on Teams with the devices you own at home.

  • Increased Security

With remote employees, the biggest threat to a company is about the exploitation of communication channels. Microsoft Teams is end-to-end encrypted, thus it holds minimum chances of hacktivists attacking or exploiting any Teams related vulnerabilities.

Here are the top 5 tips for effective remote work

  • Stay updated: To be able to work efficiently from home, it is best to know the changing trend and also the changes in the origination.
  • Be responsive: Work from home is all about staying prompt. As a remote employee, you must know the right communication tools to opt for, to be able to become more responsive.
  • Invest in better broadband connection services: the Internet has become the backbone of communication. To secure your remote job, make sure the internet is stable 24/7.
  • Set your hours: IT is important to know the right time to work. This will make it easier for your co-workers to approach you when you are available.
  • Use the Teams feature “background blur”: while being at home if you have to attend video conferences, it is best to use Teams blur background feature for a professional look.

ALSO READ: TECHNOLOGY MUST HAVES FOR ‘WORK FROM HOME’ SCENARIO

MachCloud – the distinct platform offering tailored solution for Microsoft Teams

MachCloud caters to the growing need for communication in the IT domain. Since “Communication is the key”, it can be perceived that miscommunication can lead to many work-related problems. MachCloud provides Solutions for Microsoft Teams, PBX Integration with Microsoft Teams and many others.

It takes only a single second of a call drop to lose your next customer. Invest in MachCloud and never lose your customers to your competitors.

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Lessons from the Microsoft Teams security breach

In Microsoft Teams
September 8, 2020
3 Min Read
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Security has become a top concern of companies in this era. Microsoft Teams security promises next-level security methods being deployed for more reliable communication across enterprises. Microsoft Teams security is equipped with the latest security methods like two-factor authentication and end to end encryption and is best suited nowadays. However, the need for security is still persistent after claims from Tech Giants given the recent Teams cyber-attacks during the COVID-19 pandemic.

The bigger picture

Since a huge number of users shifted to Microsoft Teams during the COVID-19 pandemic, much collaboration software including Teams experienced security breaches. It was reported in recent news. Around 15,000 to 50,000 employees were victims of this attack the attackers used Impersonation emails for Microsoft 365. These were convincing emails that looked exactly like notification emails from Microsoft Teams. The URLs redirected the users to landing pages that looked similar to Microsoft Teams web pages. One of the sender email id originated from the “sharepointonline-irs.com” domain which is neither related to IRS nor Microsoft SharePoint Online.

What was the payload of the Attacks?

The original URL that hosted the attacks was concealed under many different URLs. This made it easier to bypass malicious link detection. The links redirected the employees towards a Microsoft login phishing credentials site. Here, the username and passwords of the employees were obtained by the hacktivists, thus exposing thousands of mailboxes.

The effectiveness of Attacks was inevitable

As Cybersecurity solutions and experts suggest, it is always necessary to check where you are entering the credentials. But the attack became successful because it was very well planned and there had been a number of passive attacks before to gather enough knowledge by the hacktivists in order to carry out the active Microsoft Teams attack with success. The thing which supported the hacktivists was the timing of such an attack: during COVID-19, most people were working from home and became used to frequent Teams notifications.

5 Tips for a secure online presence

Given the increase in the number of cyber-attacks these days including the Microsoft Teams security breach incident, it is always important to make your online presence safe. Cybersecurity experts suggest these 5 tips that can keep your online identity secured and minimize risks of a security breach:

  • Prefer Private Browsing

A custom private web browser hides the traces of your online presence and makes it almost impossible to track your activity.

  • Use strong passwords

Cybersecurity experts recommend the use of strong passwords. It is because the sophisticated Brute Force attack makes password guessing an easier game these days.

  •  Limit social media sharing

The more you are active with your activities on social media, the more are you vulnerable to passive cyber-attacks where the hacktivists keep an eye on your activity to gather information needed for an actual attack.

  • Deactivate and terminate old accounts

Old accounts are hacktivists’ best friends. If you happen to own one but do not use it, it’s time to terminate it.

MachCloud – The secure and reliable digital business communication platform

MachCloud is a one-window for all your business communication and cloud hosting needs. It provides solutions like Cloud PBX, SIP Trunking, Microsoft Teams, Cloud provisioning, Microsoft 365 services, and all the many cloud automation and communication services you need for best inline cloud provisioning. MachCloud offers a secure setup with reliability and by following the CIA Trade (Confidentiality, Integrity, and Availability).

Get your business aligned with the latest and secure tools from MachCloud for better productivity.

DID YOU FIND THIS ARTICLE INTERESTING? WHY NOT READ: “4 TIPS TO BEEF UP MICROSOFT TEAMS SECURITY“? 

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4 Compelling reasons to adopt unified communications in the cloud business

In Unified Communications
August 13, 2020
3 Min Read
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Modern Unified communications is a way to streamline core business operations and increase productivity. With a state-of-the-art business phone in place, your employees can collaborate better and manage project communication much more eloquently via email, chat, phone, text, voicemail, audio conferencing and video conferencing. Having the right Unified communication setup lets you have an improved relationship with your customers too.

What are the few UC Solution options?

Modern born-in-the cloud PBXs are best to opt-in to a business. There are options to go for a SIP Trunking solution or a Hosted PBX system. In addition to this, Microsoft Teams is also a lucrative and emerging unified communication trend that satisfies most businesses’ communication needs. It offers Direct routing capabilities in which you can experience Teams Calls via your existing PBX.

What are the Major benefits of unified communications?

Apart from better collaboration, Unified communications provide many other benefits. Let’s have a look:

  • Top-notch infrastructure

With cloud communications, you get top-notch infrastructure at your hands to carry out inbound and outbound calls within your office. Cloud communications also provide geo-redundancy which inherently provides your business communication structure, resiliency against any disaster, or more specifically against a pandemic.

  • Improved business flows

Well-crafted unified communication solutions of today are designed to keep People’s communication in mind. Either they are your customers or employees; you’ll have to deal with people at the end of the day. With improved people communication your business processes eventually improve that gives you all the productivity needed for a growing business.

  • Reduced Shadow IT effects

In modern workspaces, it is getting difficult to combat the effects of Shadow IT. With a centralized cloud communication solution, you can stop shadow IT in its tracks. This keeps cyber criminals at a bay.

  • Better customer experience

Once you’re internal and external comm channels are better connected, you get faster response time. This makes things easier for the sales team or the customer support people to tackle customer things. 

Also read: A GUIDE TO DEPLOY MICROSOFT TEAMS DIRECT ROUTING

MachCloud takes your business to the next level

With MachCloud, your organization can get a modern communication system within no time. MachCloud provides best-in-line solutions for business communication. With services like Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, and Calling in Teams, MachCloud stands out from others. The Calling in Teams Solution can be obtained via MachCloud Solution for Microsoft Teams Solutions. In addition to this, there is a MachCloud Voice solution for better Calling options.

Keep your business communication updated with the latest MachCloud offerings and take your business phone to the next level.

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What are the benefits of Microsoft Teams?

In FAQ
August 12, 2020
1 Min Read
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Microsoft Teams has provided many business benefits to organizations like IT companies, Educational institutes, Government sectors, Hospitals, and many more. Microsoft Teams provide collaboration to its users that results in the next level of interaction between the users of the same type.

MS Teams let users interact in a variety of ways such as video conferencing, audio conferencing, persistent chat, and many others. Microsoft Teams is native to Microsoft 365, so sharing is a lot easier than via OneDrive. Microsoft Teams are easily set up using an existing Cloud PBX system. Microsoft Teams are easily adoptable due to Teams Calling Plans and Teams Direct Routing options. Microsoft Teams also provide features like Guest login, app management, admin rights, and much more. It is cross-functional in nature.

From a security perspective, MS Teams have various benefits since the chats remain private. Microsoft deploys best security practices in Teams like end-to-end encryption and two-factor authentication. Microsoft Teams, thus, serves as a secure mode of business communication.

To know more about Microsoft Teams benefits, contact a MachCloud expert today. 

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Do Microsoft Teams use SIP?

In FAQ
June 19, 2020
1 Min Read
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Microsoft Teams utilizes SIP for Direct Rouging. Different communication apps like Chat, Meetings, and Calling are all exposed through UX App Window. However, Teams require IP-based voice connections, so SIP would serve the purpose. Direct Routing requires SIP Trunks. One of the prerequisites for Teams Direct Routing is that the company must be equipped with a SIP Trunk through a Communications Service Provider. It acts as a telephony network provider for Direct Routing setup. If a new Provider is needed, the existing phone numbers can be ported to the new provider.

For expert guidance, talk to a MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Tips to keep communication services up during COVID-19

In Business Communication, Microsoft Teams
April 29, 2020
3 Min Read
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During the COVID-19 pandemic crises these days, the communication services are playing an active role in bringing together employees and continuing the flow of business. Workers have now found creative ways to use Microsoft Teams to keep the employee engagement intact, because after all, working from home isn’t easy for those who aren’t used to it. To keep the work spirit alive, IT pros at MachCloud have shown many lucrative benefits that clears customer concerns on why use Microsoft Teams.

Microsoft Team’s commitment to customers

MachCloud is committed to serve its customers with best possible options during the high demand of collaboration amidst work from home requirements this lockdown season. The rich communication platform offers various solutions like Microsoft Teams Direct Routing solution for its customers. Teams is available for Individuals as well as for IT professionals. Individuals are befitting from Teams for e-learning and education based online activities these days. IT pros are dependent on Teams for a secured business communication since Microsoft provides its Direct Routing services in their own systems equipped with best in line security standards. Microsoft has shown commitment to its customers by providing Teams collaboration features for IT business and other business domains.

5 creative ways to use Microsoft Teams

Amidst the pandemic situation, IT pros have found creative ways to use Microsoft Teams. Here is a compilation of 5 best ways how MS Teams can be used as an effective tool for communication services:

  1. Keep communication frequent: For the Team leads, Greet everyone every day. Or at least every other day. It makes the employees stay in the loop.
  2. Share Teams Tips: Provide guidance to employees on daily basis to work on communication tools faster like “Get work done fast with slash commands”
  3. Personalize the tools: Get a personalized view to feel comfortable with the interface.
  4. Title each chat: Since there must be many chats going on simultaneously, it is always a good idea to Title each chat.
  5. Structure to your conversations: plus, bookmark the important bits so you don’t have to follow the entire conversation each time.

MachCloud – One Stop Solution to cater for modern business collaboration needs

MachCloud offers various solutions for collaboration and a variety of communication services all in one place. With pocket-friendly calling plans, MachCloud caters for digital business communication needs with its solutions like MachCloud Solution for Microsoft Teams® and MachCloud®. With MachCloud, you can stay in control of the communication platform and bring more bangs for your bucks to your business.

Did you find this article interesting? why not read: “Unleash the power of Microsoft Teams with an existing PBX Telephone System“?

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Planning for Skype to Teams migration? Here’s the guide

In Business Communication
April 9, 2020
3 Min Read
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Many companies are still waiting for the deadline defines for Skype to Teams migration to approach. While it may feel tempting to wait till the end and act promptly, while the announcement is about to be made that Microsoft Teams replaces Skype for Business, it is never a good idea from business strategic management perspective. If you still haven’t performed the Skype to Teams migration, here are 5 major tips to ease your process of Skype to Teams Migration:

  1. Go for Automated Up gradation

Organizations that are small and not equipped with hybrid or on-premises setup are favored by Microsoft. Microsoft offers those organizations automated up gradations for Office 365 tenant. This is particularly fruitful since SMEs don’t necessarily have a lot of IT experts on board.

  1. Focus on the Team

In order to perform Skype to Teams migration, the rollout Team at your end would have to be extended beyond just IT personnel and include stakeholders and executive sponsor that keep track of the training and rollout milestones.

  1. There are built-in upgrade options

The fact is: “Microsoft Teams comes with built-in upgrade options and interoperability”. This is for every business whether utilizing Skype for Business Server on-premises, Skype for Business Online, a hybrid configuration, or even companies having an enterprise voice plan.

  1. Choose an upgrade path

There are two modes for up gradation: Islands mode, Skype for Business with Teams Collab” mode and Teams only mode.

  • Islands mode: In this mode, you get the option of overlapping capabilities while you phase in the new features and eventually phase out Skype for Business features that your users and clients are so used to working with.
  • Skype for Business with Teams Collab mode: This is called the “meeting first approach” in which you are free to select the chosen capabilities.
  • Teams only mode: In this mode, all your calls are managed via Teams. In addition to this, your PSTN is configured well with Direct Routing.

  1. Discover your mode

Out of the many modes Microsoft Provides, there is an option to mix and match.

Either you can set a mode organization-wide or set it for specific users. This can be set in the Teams Admin Center. In this way, you can work with overlapping capabilities for a subset of users within the organization, while employing Teams only for the rest of the organization. So make the move before Microsoft Teams replaces Skype for business.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the one-stop cloud communication platform for your business

MachCloud is an all-in-one digital communication platform that has the potential to take your business communication to the next level. With Microsoft Teams Direct Routing, MachCloud offers easy Calling via Teams with your existing PBX without the need of a SCB. With MachCloud, you can get pocket friendly calling plans that are suitable for every business. Solutions like MachCloud Solution for Microsoft Teams and MachCloud make MachCloud a favorite Cloud communications provider in the industry.

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