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TagPhone system

Can we continue to use our telephony infrastructure?

In FAQ
September 23, 2021
1 Min Read
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Phone systems can be connected with Teams in three ways. One way is to use Microsoft as your Calling Plan provider and deploy the Microsoft all-in-one Calling plan solution called “all-in-the-cloud”. Microsoft is the Public Switched Telephone Network (PSTN) Carrier in that case with limited functionality.

MachCloud, as a worldwide telephony Carrier, on the other hand, provides multiple options to connect to the PSTN. In this way, users can use telephone numbers to make phone calls anywhere in the world. The Simplest Solution is a Phone system with a MachCloud Calling Plan.

We can set up solutions with Teams Direct Routing or even connection between your own cloud-based telephony system and your Teams users.

This way, it is possible to configure interoperability between existing phone systems and Microsoft Teams calling solutions. There are options for a hybrid solution as well.

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Is a Phone System available for Teams users?

In FAQ
August 26, 2021
1 Min Read
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Yes, Microsoft has featured a Phone system for all Teams users who have upgraded to Teams Only mode. Phone systems are cloud-based phones that handle the inflow and outflow of calls via the Internet and the Cloud. MachCloud provides multiple options to connect to the Public Switched Telephone Network. In this way, users can use telephone numbers to make phone calls anywhere in the world. The Simplest Solution is a Phone system with a MachCloud Calling Plan. If you want to keep a telephone exchange for advanced routing based internal shortcodes, Teams users can be connected, MachCloud offers a solution for this scenario as well. These options work with the Teams app on PC and mobile devices of Teams certified devices.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “ALL YOU NEED TO KNOW FOR EFFECTIVE MICROSOFT TEAMS MIGRATION“? 

Have more questions? Speak to one of our Teams migration experts today to learn more. 

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Experience Direct Routing with Teams and PBX

In Digital Communications
August 16, 2021
3 Min Read
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Microsoft Teams allow smart communication, modern chat facilities, state of the art meetings and easy files storage capabilities.

With Teams gaining popularity more than ever after Skype for Business retirement, cloud communication solutions providers and cloud business officials are looking for ways to get value from their existing systems with Teams as much as possible.

Initially called “bring your own trunk”, Direct Routing was introduced with Teams to provide a PSTN connection with Teams to facilitate Teams users.

Can I integrate Teams with existing systems?

Microsoft enables organizations to place external or internal calls within the organizations. However, telephony features within Teams are limited. To overcome this MachCloud developed a unique connector integrating Microsoft Teams with existing PBX systems via Direct Routing. It enables personalized levels of communication, using the Teams app on any device: Teams Phone, Smartphone or PC.

Chose the right solution

MachCloud allows you to set up telephony services in Microsoft Teams in three different ways:

  1. Replace existing Phone systems with Microsoft Teams. You can save PBX related costs and benefit from attractive calling plans;
  2. Connect Teams users to an existing Cloud PBX, based on MachCloud’s unique Teams connector. Full features PBX functions, combined with the power of the Teams app.
  3. Use the Teams app on PC or smartphone to set up your calls via MachCloud’s Hosted PBX. You do need a Business voice subscription or Phone addon. 

MachCloud assists in choosing the right solution and offers a smooth migration path allowing a ‘small step’ changeover. In case user requirements cannot be met with a single solution, a mix of traditional business telephony and modern calling in Teams can be introduced.

Things to consider before making your choice

  • Migration

To set up Teams or PBX Teams, you need to check telephone numbers, licenses, hardware and call routing. MachCloud offers advice and migration support.

  • Consider Remote working option

Since remote working has become a norm and virtual workplaces will be deployed to increase security, a long-term plan is essential to ensure good quality voice connections. Deploying a Cloud telephony system for remote workers, a PBX with Teams Connection needs to be managed and set up remotely. A backup routing is needed in case of connection failure.

ALSO READ:

HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

  • Frequency of conference calls

Depending upon the type of business, it is important to forecast the frequency of calls and meetings. Bandwidth and connection requirements must be clear before integrating PBX with Teams. Avoid bottlenecks during an important meeting while working from home.

  • Choose the Right Phone

Simply put, you can use a Smartphone, PC, or existing phone connected to the hosted PBX. However, if phones are used with Teams, you need Teams-certified hardware or migrate existing hardware.

MachCloud is your solution to a successful Teams Migration

MachCloud makes your tasks easier by offering smooth migration options with Microsoft Teams. The all-in-one unified communication provider also provides services like PBX Cloud, Cloud Voice, SIP Trunking, and much more.

Get started with MachCloud for a smooth transition to Teams.

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Microsoft Teams integration with Business Phone: What to expect?

In Business Communication, Digital Communications, Direct Routing, Microsoft Teams
July 28, 2020
3 Min Read
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A business Phone system is essential to every business these days. Microsoft Teams is a unified and full-fledged communication system that helps organizations to collaborate within the business environment. Latest business communication methods like chat, audio conferencing, and video meetings, file sharing is provided to users to stay in the know with the latest updates within a company project. 

Every Business still needs a business phone

Even though business communication has evolved from the traditional phone, a phone remains as the most common form of communication in offices today. There are scenarios where you have to communicate one-to-one with a customer or supplier outside your company. These scenarios are catered for in the Teams app as integration with VoIP systems is supported. Doesn’t it make business communication a whole lot simpler and smoother?

Setting up calling services in Teams

Setting up calling services in the Microsoft phone system is no rocket science. All you need to know is that you have the right licensing. Teams VoIP services can be obtained with an additional Microsoft 365 license. To use a phone system you have two options: 

  • Calling Plans: Get to know if Microsoft Calling plans are supported in your area. 
  • Direct Routing: Go for Direct Routing in Teams with your trusted local Telephony partner and select whether you want to keep using your existing comprehensive PBX or not.

What Should I know to set up a phone system with Microsoft Teams?

There are a few technical aspects of Teams that every business must be informed with. Let’s traverse through the important considerations of setting up your organizational phone system with Teams:

Use the existing PBX

That is the beauty of Microsoft Teams phone system. It doesn’t require you to start from scratch; rather, you can continue using your existing PBX. This way, your PBX can continue to stay, but you can still leverage the benefits of Teams Calling plans and chat-related features. Teams, thus, acts as your soft client for PBX.

Get the Right Phones

The existing business phone devices deployed at your end are in no way a hurdle between setting up Teams and be able to make calls via Teams, however, it is essential to know a few devices that would be replaced at your end (with no additional cost). Teams certified hardware includes very comprehensive Yealink phones: 

  • Yealink SIP-T40P
  • Yealink SIP-T41S
  • Yealink SIP-T42G
  • Yealink SIP-T42S
  • Yealink SIP-T46G
  • Yealink SIP-T46S

Related: WHAT PHONES WORK WITH MICROSOFT TEAMS?

Know your requirements

It might sound a bit challenging, but it is always good to have a vision for the communication as to how would you want it a few years from now. In other words: Know your requirements. The abrupt pandemic in 2020 has introduced a new requirement: Remote working.

Having remote working employees requires a high-speed connection, low latency, and frequent connections to the phone system, while limited internal communication requires an average internet connection and fewer connections to the phone system.

If remote working is one requirement, specify it in advance.

Related: MUST HAVE TECHNOLOGIES FOR ‘WORK FROM HOME’ SCENARIO

MachCloud is the Right Provider to get your PBX running with Teams

MachCloud offers seamless ways to integrate Teams Calling options with your existing phone system at reasonable rates. The Teams of experts are proficient to tackle all internal and external Teams related connection glitches that need addressing. The all-in-one communication platform also offers Teams Direct Routing, Calling in Teams, and purchasing Microsoft 365 licensing options.

Stay connected and get started with MachCloud to keep your business stay ahead of the curve in digital business communication systems.

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How to set up a Microsoft Phone System?

In Digital Communications, FAQ
July 21, 2020
1 Min Read
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The first thing you need to figure out is that the Microsoft Phone system is available in your country. This phone system requires you to have a Microsoft 365 license. The steps to get a Phone system are the same as acquiring a license for Microsoft 365. By using Direct Routing from your local Telecom Provider, you can have any available national or international Calling plan from them. The next step is to get Phone numbers for your users. Your existing phone numbers can also be ported while you choose the Microsoft Phone system.

Microsoft provides full-fledged documentation for setting up Microsoft Phone systems. You might want to get in touch with an expert.

Get in contact with a MachCloud expert to deal with setting up a Microsoft Phone system at your end.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Tips to Organize Your Team with Business Communication Tools (COVID-19 Edition)

In Business Communication
July 1, 2020
3 Min Read
T

Business communication tools demand has been drastically increased ever since the Coronavirus disease has enforced businesses to work from home. Companies that had already invested in a cloud-based communication setup had been able to continue their business communication via the already setup cloud-based communications technologies. However, the companies that hadn’t entirely shifted to the cloud had to make abrupt decisions.

Here is a little how-to guide for companies who are having a hard time mobilizing remote working with internal communication tools and overall business communication.

How to Organize Your Workforce without Losing Essential Communications

  • Invest in a Hosted PBX

A Hosted PBX is all you need for a geo-redundant and integrated environment and cloud-based business communication tools. This way, the overall business communication can be routed over mobile phones of the entire organizations and the flow of communication remains intact! It is even pocket-friendly too. So, stay updated with the latest communication trends and get ready to equip your company with a Hosted PBX and necessary communication tools.

  • Introduced Softphones and say good-bye to landlines

With a traditional phone system, your business communication is kept tied with the physical lines within the walls of your office. This is the time of communication on the go. With modern Softphones and Business communication tools, you get to experience communication from anywhere and thus it has emerged as a modern collaboration tool.

  • Know where Text messaging is important

Collaboration doesn’t always mean video conferencing for every single discussion. Modern Collaboration demands calling at the right time and communicating via text and sharing information and necessary documents. Glitches in a call or a video call can hinder communication whereas Textual communication is fast, easy, and effective.

  • Keep employees in the loop

Here’s the bonus tip: to keep the workflow intact while working remotely, it is important to keep all the employees in the loop. The adage “out of sight, out of mind” is real. So, you have got to keep the employees engaged with your communication skills, necessary internal communication tools via cloud-based communications technologies.

MachCloud can help uplift your business communication tools during the COVID-19 crises

MachCloud is a robust platform that can cater to all your work-from-home business communication issues. Experts at MachCloud are more than ready to assist you with your collaboration challenges and setup a modern-day business phone to keep your business communication intact. MachCloud offers Cloud PBX setup, SIP Trunking services, Microsoft Teams Direct Routing setup, and Calling in Teams solutions.

Get started with MachCloud to stay in the know and keep your company communication intact.

DID YOU FIND THIS ARTICLE INTERESTING? WHY NOT READ: “POPULAR DIGITAL COMMUNICATION TRENDS FROM MACHCLOUD EXPERTS“?

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How do I enable a dial pad in Microsoft Teams?

In FAQ
June 15, 2020
1 Min Read
H

In the US and Canada, you are able to add a dial pad in Teams by having a Phone System enabled in the organization’s Teams plan along with Calling Plans. In Teams, you must ensure that “Allow private calling” is properly enabled in the main Teams calling policy. This can be done via the Microsoft Teams admin center. In this way, the users can make calls and receive calls via PSTN and the Dial Pad Tab would be enabled. From the bottom of the screen, select Dial a number then select Dial Pad.

For expert guidance, talk to the MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How to enable PSTN Calling in Microsoft Teams?“

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The killer feature of Microsoft Teams for Business

In Business Communication
June 11, 2020
3 Min Read
T
Microsoft Teams Meeting Feature

It’s a whole lot of Microsoft Teams features that have made it popular amongst businesses in the past couple of years. Especially, during the pandemic, there has been a drastic rise in the number of users opting for online collaborative tools to keep the flow of work intact.

Microsoft Teams Meeting Features prove fruitful in the Digital Workspace

If there’s one thing Microsoft has focused on Teams, its collaboration. Microsoft Teams collaboration tools are very effective tools for communication while working remotely. Microsoft Teams Meetings Features also provide a rich experience of holding online meetings. Teams are a hub for teamwork and have been carefully engineered with the needs of project teams in mind.

Related: Digital Office: The future workplace is already here

Teams can serve as a full-fledged business phone system

Teams provide business connectivity with a full-fledge and robust cloud-based PBX system, even with your current system. The setup has been streamlined and Microsoft Teams can be used exactly the way a normal business phone works. It is equipped with features like integrated dial pad, call forwarding and simultaneous ringing, call holding and retrieving, call history, call answering and initiating (by name and number, voicemail, and most importantly emergency calling. All of these Microsoft Teams features can be utilized via any Teams supported device like work laptop or tablet or even your personal smartphone.

How to setup telephony in Teams for your business?

To be able to utilize Microsoft Teams features, you need to have Office 365 up and running at your end. To make, receive and transfer calls, there are two options in Teams:

  • Phone System and Calling Plans:

In this approach, Microsoft provides phone numbers to the company users of Teams along with the PSTN service. This option however is not available in most European countries.

  • Use Direct Routing:

In Direct Routing, companies can use their existing PBX and PSTN connection including Calling Plans for Teams Telephony.

Related: How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing

MachCloud – The all-in-one business telephony provider

MachCloud provides as a Telecom Operator a complete and robust telephony platform for digital business communications. The modern-day communication portal provides businesses with all the modern tools needed for a collaborative environment within the company amongst employees and customers. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like MachCloud® and others such as MachCloud Solution for Microsoft Teams® to provide Teams related features including Calling in Teams, Direct Routing, etc.

Equip your business with MachCloud today for effective business communication and get on board with a state-of-the-art business communication platform.

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What is Microsoft Phone System?

In FAQ
June 10, 2020
1 Min Read
W

Microsoft has developed this process to make Microsoft Teams a complete Business Phone System equipped with all the collaboration tools needed in modern digital communication. It provides full call control capabilities along with PBX capabilities via Microsoft Teams. Users can use Microsoft Teams to perform all the work-related call operations like placing calls, receiving calls, mute calls, transfer calls, unmute calls, and many others. The Microsoft Phone System is equipped with an integrated dial pad and features like auto-attendant, maintaining call ques, call history and call logging capabilities, etc. With a Microsoft powered phone system, you can transition your business voice calling capabilities to the cloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Top 7 Cloud PBX Benefits for Business Communications“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Microsoft Phone System.

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Top 7 Cloud PBX Benefits for Business Communications

In Unified Communications
June 8, 2020
3 Min Read
T

Various Cloud PBX benefits make Cloud PBX the favorite digital business communications solution amongst all types of businesses. The emergence of cloud-based PBX systems offers a variety of advanced features that were not available in traditional business communication methods or were provided at a very high cost.

What is Cloud PBX?

To get a clear picture, Cloud PBX is a business communications solution in which the entire business phone system resides in the Cloud, on servers and it is hosted in off-site data centers. It is made available to the organization via the Internet. It is a virtual phone system that provides reliable and secure phone connections.

7 Reasons Why Many Businesses are Choosing Cloud PBX

Cloud PBX is a cost-effective solution

By default, cloud technology is cost-effective for the business because it reduces the overall costs for in-house installations. It further reduces the maintenance cost because all of that is covered at the Providers’ end.

Cloud PBX offers secure communications

With Cloud PBX, you do not have to worry about Security. Managed Service Providers are responsible for the security of business communication and thus they have to keep their systems updated according to the latest security standards.

On-the-go Communication

With Cloud PBX, communication has become faster. Gone are the days when employees had to be tied to the business phone for answering business calls. With the Cloud PBX mobile-friendliness feature, quick and on-the-go communication has become a norm.

Enhanced Collaboration

With Cloud PBX, you can go for creating virtual offices and one step forward with Digital workplaces. This cloud-based communication software provides Team collaboration tools provided by Cloud Providers.

It’s a scalable solution

Businesses grow at their own pace. This requires a business communication solution that grows with the pace of the business. Cloud PBX offers scalability of exactly that sort.

It’s flexible according to organizational needs

Cloud-based business communication solutions like Cloud PBX are flexible and can easily fit into any type of business. They mostly offer a pay-as-you-go model in which you only have to pay for the number of seats you use.

No hardware investments needed

This is a big reason why companies opt for Cloud PBX solutions. It is because setting up such communication systems only requires configurations and no additional hardware investment.

Related: Unleash the power of Microsoft teams with an existing PBX telephone system

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud Business communication provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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