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An insight to employee experience with Microsoft Teams and MachCloud

In Microsoft Teams
February 4, 2020
2 Min Read
A

Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

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7 thoughts on Microsoft Teams Portal adoption with existing (Cloud) PBX

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, PSTN
January 31, 2020
3 Min Read
7

In the coming years, traditional telecommunication solutions will be replaced by digital business communication systems such as the telephone service from Microsoft Teams. Organizations are faced with the choice to replace the entire telecom service or to maintain a Cloud PBX next to Microsoft Teams. Despite the advantages of telephony in Microsoft Teams, organizations will often keep the existing Cloud PBX.

Here are a few things you must be aware of while considering moving to a modern digital business communication platform.

1. Change of work process

When migrating digital business communication systems, it is not the technical challenges that require most attention. In order for the implementation to succeed, attention must be paid to changes in the use of communication systems and the associated work processes. Some people will adopt the new system in a short period, but others require more time. During a certain period, the existing Cloud PBX and Microsoft Teams will have to function side by side.

2. Maintenance of functions through Microsoft Teams Portal

In some organizations, special functions of a Cloud PBX cannot be directly replaced by calling in Microsoft Teams. Examples of this are: Call Center functions, Wall board, special routing, functions for a reception post and connections with CRM packages.

ALSO READ Microsoft Teams Direct Routing: Where to start?

3. Device retention

At present, the purchase price of devices that are suitable for calling with Microsoft Teams is still high. Some functions of existing telephone devices cannot be replaced. It may therefore be necessary to continue to use existing devices in combination with a Cloud PBX.

4. Telephone number management

When migrating to a new digital business communication system, it can be useful to migrate telephone numbers that are in a telephone number block, one by one. MachCloud has a Web portal that allows  telephone number block management in real time and transfer of numbers to Microsoft Teams. For this it is not necessary to port numbers. This has the advantage that if something goes wrong, numbers can immediately be returned to the existing system.

5. Redundancy

If telephony is business critical, it may be necessary to  have redundancy implemented when opting for a digital business communication solution. You can get that implemented through the Microsoft Teams portal. An example of this is the design of a customer contact center cloud solution based on geographically separated data centers.

ALSO READ 5 Microsoft Teams Direct Routing Features to Look Forward

6. Flexibility price plans

The call traffic per user can vary greatly. Some employees need a small bundle of calls, while others, for example, have high call volume to international destinations. Microsoft Teams  portal caters for both. To minimize costs, it may be desirable to allow international frequent callers to use a special price plan based on a charge per call.

7. Support

Telephony is a service that must be accurate on all details. Is it necessary to be able to call anonymously? Is it necessary to filter call traffic or set up protection against over-usage? Perhaps special solutions are needed for a standby duty service or reports? For all these types of questions, the use of a Cloud PBX in addition to Microsoft Teams portal may be the correct answer.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.

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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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A look into VoIP Business services and Disaster Recovery solution

In Business Communication, VOIP
January 6, 2020
3 Min Read
A

If you are associated with a VoIP business, a Disaster Recovery solution is a must for your business. Whether you are a reseller or a consumer or a VoIP Provider, the implementation of a Disaster Recovery solution for VoIP is essential. The concept of Disaster Recovery is not a new one. In fact, it is most closely related to Businesses Continuity, crises management and other such popular terms of today. These concepts assure data protection and flow of services in the midst of a natural or abrupt disaster.

A DR solution answers the basic questions related to an unpredictable scenario that your business may go through like What do you do if a hurricane hits your area? How do you respond if hackers break into your system? VoIP Businesses need to make sure three assets are well protected: the people, the data and the Phone system!

Backup Plans for VoIP business

If you have opted for a hosted VoIP service, the VoIP Provider has already setup the Disaster Recovery solution for VoIP in the cloud and you don’t really have to worry about your data and Phone system. Just go for your employee’s protection when your business is disaster-struck. However, if there is an existing SIP installation at your end, you need a DR solution for that to protect your phone system (in addition to protecting your people, off course)

Connection Backups

Disaster Recovery solution have to account for an alternate internet connection to function the VoIP system seamlessly. It is advisable to have a second line from your main Internet Service Provider. In this way, if the primary connection fails, you have another one to continue with.

VoIP monitoring systems

A VoIP monitoring system exactly tells you when to kick start your backup plan. In other words, with a VoIP monitoring system in place you’d be able to minimize business loss by starting the DR solution on time. For VoIP businesses, a few minutes of downtime can be fatal.

ALSO READ 5 Ways Business VoIP brings more Revenue

MachCloud Digital Communication Services Platform

MachCloud is a robust Industry-leading digital communications platform which has many products to choose from. With MachCloud, you can deploy SIP trunking, Cloud PBX or opt for MachCloud and Office 365 services. Its Microsoft Teams Direct Routing Solution makes business communication profitable and calls processes smoother. You also get the flexibly to mix different technology and do not pay extra. Whether you are reselling Office 365 services or need SIP trunking fixed at your business, MachCloud has something for you. The services at MachCloud are reliable and always up whenever you require.

Now you know it, Get on board with MachCloud and experience a digital business phone system like never-experienced-before.

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Microsoft Teams Direct Routing: Where to start?

In Digital Communications
December 19, 2019
3 Min Read
M

With the corporate voice solutions with Microsoft Teams Direct Routing, Microsoft has empowered its customers with adaptable and scalable enterprise voice solutions. With this, companies can combine the teams direct routingcommunication solution of their preference and take the benefits of the solution they prefer with the services offered by Microsoft Teams. Here are a few things you need to know before you bring up Microsoft Teams Calling solutions to your company.

There are two types of Models to get started with Microsoft Direct Routing experience:

  • The enterprise Model
  • The Carrier Hosting Model

The Enterprise Model

Companies having existing on-premises hardware for their current phone systems must opt for the Enterprise model to set up Teams Calling solution.  The Session broadcast controller is connected to an Office 365 tenant. You’ll need an Office 365 enterprise subscription (through E1, E3 or E5), a Microsoft Audio Conferencing license (required to enable external participants to schedule Teams meetings) and a phone system license. Users with additional license for the Microsoft Teams Calling Plan are also supported by Teams Direct Routing solution.

The infrastructure requirements include: a qualified Session broadcast Controller, established connection with the SCB Microsoft Teams SIP proxy (you must have SIP signaling port, fully qualified domain name (FQDN), certificate for the SBC, public IP address for the SBC and public DNS entry for the SBC). In addition to this, a solid connection between SIP trunk or legacy PRI to the SBC.

The Carrier Hosting Model

The Carrier Hosting Model is most appropriate when there is no existing phone system in your organization. You have the authority to choose the Direct Routing SBC provider and a carrier’s SBC would be paired with Office 365 domain and then further tied to multiple Office 365 tenants via subdomains. Every customer is provided a unique SBC FQDN. Further, a wildcard certificate covering the carrier base domain is needed and organizations would have to setup configuration once per tenant.

For the licensing and infrastructure requirements, companies would need a third party carrier’s subscription and check out what are your billing options like pay-as-you-go, toll-free, flat rate, or an option bundled with other subscriptions. In addition to that, you would need Records for SBCs in your DNS zone.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Teams Direct Routing Solutions

With MachCloud, you can get a true Enterprise Calling experience for Microsoft Teams Direct Routing. It offers pocket-friendly Teams Calling Plans which nurture collaboration at your end. MachCloud is equipped with state-of-the-art digital communication solutions where the service is always Available. Migrations are easy and low cost, pricing models are attractive for both Partners and Customers and options to set your own margins for profitable business.

Get started with MachCloud today for a productive direct routing for Teams calling experience and you’d be surprised on the lucrative benefits it provides to your business.

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Microsoft Teams Direct Routing Solutions | Boost your Business Productivity

In Business Communication
December 3, 2019
3 Min Read
M

Microsoft is yet again wining the competition in Cloud Phone System with its lucrative Microsoft Teams calling, Microsoft Teams direct routing and Microsoft Teams PSTN calling services. Since Microsoft has announced Teams Calling plans, there has been a sudden rise in the customer base and businesses are opting for Microsoft Teams Calling plans. Equipped with lucrative benefits, Teams Direct Routing and Microsoft Teams PSTN Calling services are a win-win for businesses that are already planning to update their out-dated Cloud phone systems.Microsoft teams direct routing

According to latest updates, the services are being offered in Europe, North America & Australia. However, CSPs can use the services to call in 196 countries worldwide. Microsoft Teams PSTN Calling is equipped with all the necessary features that are the need of businesses today. It is a productive option for businesses already having PBX System in place. Following is a precise list of the features available in Microsoft Teams Calling feature:

  • Voicemail

Once you have a dedicated phone number and a Phone System license, the voicemail services is setup automatically and provisioned to users. With this feature, voice messages are converted into text messages and sent as an email to Exchange Online mailboxes

  • Response Groups & Auto-Attendants

In the world of digitization, cloud communications has become transformed as well. The trend for Response Groups and Auto-Attendants is high in the competitive business market, so you do not have to miss another important call. Auto Attendants direct your callers to navigate menus to assist them for the purpose they have made the call. There are also options to add special greeting messages, background music and customized menus with multiple language options. All these features make the call more users friendly.

  • Call Forwarding

With this feature, you can answer calls on the behalf of a colleague or coworker on a separate device. The callers are notified about the calls being answered on the call recipients’’ behalf.

  • Group Call Pickup

The feature of group calls is a necessity in today’s business environment; there are many occasions when teams have to meet up online for a quick discussion. With this feature, you can quickly setup a group and add individuals with whom you plan to share call answering responsibilities

  • Park & Retrieve Calls

This is a much needed feature in today’s workplace. With this feature, you can temporarily put the caller on hold to generate a unique code that you can forward to another coworker so he can continue with the caller. This feature is useful if you need to switch devices during a phone call (Device getting out of battery, maybe?)

ALSO READ Resell Calling in Teams with MachCloud

MachCloud’s Direct Routing Solution for Microsoft Teams Calling

MachCloud offers lucrative services to businesses with its Direct Routing for Microsoft Teams Calling Solution. This solution has given a new meaning to Collaboration with its affordable and top-notch services. The system is equipped with all the features required from an enterprise Phone system and is easily deployable. With features like One-to-one Dialogues, Reporting, Call recording, voicemail and many others, MachCloud’s Teams Direct Routing is a win-win for businesses. It offers attractive pricing plans and hybrid solutions that fulfill business cloud-based communication needs of today.

Join MachCloud’s Direct Routing Solution for Microsoft Teams Calling in Teams and bring more bang for your bucks in business.

 

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How Digital Business Communication solutions can make you win over your competitors

In Digital Communications
November 26, 2019
3 Min Read
H

Investment in Digital business communication solutions is regarded as the new norm for business success. It is often believed that the way to business success is the investment in the Right areas. In case of cloud- based businesses, the Right areas have become cloud business communication solutions. By going with a typical business phone system, you fail to realize how much you are spending on the calls and internal communication costs that you could’ve saved with cloud based communication solutions. Here are five ways how you can stay ahead of your competitors using a digital cloud based business communication solution:

  • Become Productive, not busy!

Staying busy all the time doesn’t mean you are being beneficial for the company all the time. Half of the time employees are busy fixing recurring tasks that can be automated. With a digital business communication solution in place, you’ll find more productivity amongst your employees, increased customer base and better prospects which eventually beats your competitors in cloud business competition.

  • Reach Out to international clients

With a cloud based business communication solution, you can reach out to international clients in an easy manner without biting your nails for potentially increased bills. When you reach out to an international customer base, you are more likely to sell better, grow your business and pursue for stability in your services. Capturing International clients is all you need to stay ahead of your competitors.

  • Get rid of barriers in the way of productivity

Business phone’s tangled wiring; jitters in video conferencing, dropping out important clients’ calls are a few barriers that come in the way of smooth service delivery from your end. With digital business communication, you can make use of top-notch infrastructure for smooth service delivery, that too without the hassle of maintenance at your end!

  • Save Cost on Calls

With business communication solutions, there are easy pricing plans that can fit any business. With a decent communication service provider, you only have to pay for what you need and so you can do more with less. There is less setup costs and almost no maintenance costs with a digital communication solution. In reality, you only don’t save direct communications costs, but also save indirect costs. For example Employees aren’t dependent to take calls only from the desk but can work from anywhere, so you never lose a business call and so potentially you save a huge indirect cost.

  • Hassle-free setup

Not only you save on setup and installation costs, you also save time with the quick and hassle free setup. You don’t have to boil the ocean during setup and installation of a cloud-based business communication solution, because setup is a low-hanging fruit in the first place.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s business communication solutions for promising cloud business outcomes

MachCloud is an Industry-leading digital business communications platform offering best-in-line services to customers and partners for a better business communication. The offers include SIP Trunking, Cloud PBX services, MachCloud, Office 365 Reselling services and Calling in Teams with Direct Routing. Not only the services are easy to deploy, the pricing and plans are also pocket-friendly and win-win for both customers and Resellers. Whatever the business size, MachCloud has got you covered.

Get started with MachCloud and find the Right digital cloud business communication solution for your business for better cloud based business productivity.

 

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