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CategoryDigital Communications

7 thoughts on Microsoft Teams Portal adoption with existing (Cloud) PBX

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, PSTN
January 31, 2020
3 Min Read
7

In the coming years, traditional telecommunication solutions will be replaced by digital business communication systems such as the telephone service from Microsoft Teams. Organizations are faced with the choice to replace the entire telecom service or to maintain a Cloud PBX next to Microsoft Teams. Despite the advantages of telephony in Microsoft Teams, organizations will often keep the existing Cloud PBX.

Here are a few things you must be aware of while considering moving to a modern digital business communication platform.

1. Change of work process

When migrating digital business communication systems, it is not the technical challenges that require most attention. In order for the implementation to succeed, attention must be paid to changes in the use of communication systems and the associated work processes. Some people will adopt the new system in a short period, but others require more time. During a certain period, the existing Cloud PBX and Microsoft Teams will have to function side by side.

2. Maintenance of functions through Microsoft Teams Portal

In some organizations, special functions of a Cloud PBX cannot be directly replaced by calling in Microsoft Teams. Examples of this are: Call Center functions, Wall board, special routing, functions for a reception post and connections with CRM packages.

ALSO READ Microsoft Teams Direct Routing: Where to start?

3. Device retention

At present, the purchase price of devices that are suitable for calling with Microsoft Teams is still high. Some functions of existing telephone devices cannot be replaced. It may therefore be necessary to continue to use existing devices in combination with a Cloud PBX.

4. Telephone number management

When migrating to a new digital business communication system, it can be useful to migrate telephone numbers that are in a telephone number block, one by one. MachCloud has a Web portal that allows  telephone number block management in real time and transfer of numbers to Microsoft Teams. For this it is not necessary to port numbers. This has the advantage that if something goes wrong, numbers can immediately be returned to the existing system.

5. Redundancy

If telephony is business critical, it may be necessary to  have redundancy implemented when opting for a digital business communication solution. You can get that implemented through the Microsoft Teams portal. An example of this is the design of a customer contact center cloud solution based on geographically separated data centers.

ALSO READ 5 Microsoft Teams Direct Routing Features to Look Forward

6. Flexibility price plans

The call traffic per user can vary greatly. Some employees need a small bundle of calls, while others, for example, have high call volume to international destinations. Microsoft Teams  portal caters for both. To minimize costs, it may be desirable to allow international frequent callers to use a special price plan based on a charge per call.

7. Support

Telephony is a service that must be accurate on all details. Is it necessary to be able to call anonymously? Is it necessary to filter call traffic or set up protection against over-usage? Perhaps special solutions are needed for a standby duty service or reports? For all these types of questions, the use of a Cloud PBX in addition to Microsoft Teams portal may be the correct answer.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.

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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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Microsoft Teams Direct Routing: Where to start?

In Digital Communications
December 19, 2019
3 Min Read
M

With the corporate voice solutions with Microsoft Teams Direct Routing, Microsoft has empowered its customers with adaptable and scalable enterprise voice solutions. With this, companies can combine the teams direct routingcommunication solution of their preference and take the benefits of the solution they prefer with the services offered by Microsoft Teams. Here are a few things you need to know before you bring up Microsoft Teams Calling solutions to your company.

There are two types of Models to get started with Microsoft Direct Routing experience:

  • The enterprise Model
  • The Carrier Hosting Model

The Enterprise Model

Companies having existing on-premises hardware for their current phone systems must opt for the Enterprise model to set up Teams Calling solution.  The Session broadcast controller is connected to an Office 365 tenant. You’ll need an Office 365 enterprise subscription (through E1, E3 or E5), a Microsoft Audio Conferencing license (required to enable external participants to schedule Teams meetings) and a phone system license. Users with additional license for the Microsoft Teams Calling Plan are also supported by Teams Direct Routing solution.

The infrastructure requirements include: a qualified Session broadcast Controller, established connection with the SCB Microsoft Teams SIP proxy (you must have SIP signaling port, fully qualified domain name (FQDN), certificate for the SBC, public IP address for the SBC and public DNS entry for the SBC). In addition to this, a solid connection between SIP trunk or legacy PRI to the SBC.

The Carrier Hosting Model

The Carrier Hosting Model is most appropriate when there is no existing phone system in your organization. You have the authority to choose the Direct Routing SBC provider and a carrier’s SBC would be paired with Office 365 domain and then further tied to multiple Office 365 tenants via subdomains. Every customer is provided a unique SBC FQDN. Further, a wildcard certificate covering the carrier base domain is needed and organizations would have to setup configuration once per tenant.

For the licensing and infrastructure requirements, companies would need a third party carrier’s subscription and check out what are your billing options like pay-as-you-go, toll-free, flat rate, or an option bundled with other subscriptions. In addition to that, you would need Records for SBCs in your DNS zone.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Teams Direct Routing Solutions

With MachCloud, you can get a true Enterprise Calling experience for Microsoft Teams Direct Routing. It offers pocket-friendly Teams Calling Plans which nurture collaboration at your end. MachCloud is equipped with state-of-the-art digital communication solutions where the service is always Available. Migrations are easy and low cost, pricing models are attractive for both Partners and Customers and options to set your own margins for profitable business.

Get started with MachCloud today for a productive direct routing for Teams calling experience and you’d be surprised on the lucrative benefits it provides to your business.

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5 Ways Business VoIP brings more Revenue

In Digital Communications, VOIP
December 12, 2019
2 Min Read
5

Business communication has transformed into digital business communication from the past few years. With Unified digital communications and even UDCaaS being in the norm, many businesses opt for a decent Business VoIP for many reasons.

Here are top 7 cloud business benefits once you deploy a decent VoIP in your workplace:

  • Reduce missed opportunities

With a VoIP, your incoming calls are not tied to one landline, so there is hardly any chance that you miss an important call. This is one of the many cloud business benefits that you can’t miss.

  • Stay customer friendly

A business VoIP app does a lot more than traditional receptionists on call. They provide multi-media messages and enable visual communication to tackle things faster than on call. Other digital communication tools like virtual PBXs have the potential to be integrated with your main CRM to provide a customer friendly user experience.

  • Reduced costs

With less initial costs and almost no jungle of wiring needed for your office workspace, the digital communication tools provide the best cloud business benefits by reducing costs for your business.

  • Enhanced Collaboration

Digital communication tools provide you better collaboration experiences for your employees. Business VoIP is more adaptable to change according to business needs.

  • Improved sales performance through reporting

With dashboards provided by digital communication tools providers, managers can know major KPIs like analytics and assess individual and team sales performance. This way, you can also track incoming leads which can help in pointing the right direction of investment.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Promising Digital Communication Tools Under One Platform

MachCloud is the industry leading digital communication tools provider in the Unified communication market. With easy plans and pricing for SIP Trunking, Cloud PBX, Office 365, Microsoft Teams, Skype 4 Business and many more services, MachCloud provides products tailored according to your business needs. MachCloud is all-in-one toolbox for a customized and collaborative business communication experience.

Head up to MachCloud and get your digital communication tools in place according to your business needs.

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How Digital Business Communication solutions can make you win over your competitors

In Digital Communications
November 26, 2019
3 Min Read
H

Investment in Digital business communication solutions is regarded as the new norm for business success. It is often believed that the way to business success is the investment in the Right areas. In case of cloud- based businesses, the Right areas have become cloud business communication solutions. By going with a typical business phone system, you fail to realize how much you are spending on the calls and internal communication costs that you could’ve saved with cloud based communication solutions. Here are five ways how you can stay ahead of your competitors using a digital cloud based business communication solution:

  • Become Productive, not busy!

Staying busy all the time doesn’t mean you are being beneficial for the company all the time. Half of the time employees are busy fixing recurring tasks that can be automated. With a digital business communication solution in place, you’ll find more productivity amongst your employees, increased customer base and better prospects which eventually beats your competitors in cloud business competition.

  • Reach Out to international clients

With a cloud based business communication solution, you can reach out to international clients in an easy manner without biting your nails for potentially increased bills. When you reach out to an international customer base, you are more likely to sell better, grow your business and pursue for stability in your services. Capturing International clients is all you need to stay ahead of your competitors.

  • Get rid of barriers in the way of productivity

Business phone’s tangled wiring; jitters in video conferencing, dropping out important clients’ calls are a few barriers that come in the way of smooth service delivery from your end. With digital business communication, you can make use of top-notch infrastructure for smooth service delivery, that too without the hassle of maintenance at your end!

  • Save Cost on Calls

With business communication solutions, there are easy pricing plans that can fit any business. With a decent communication service provider, you only have to pay for what you need and so you can do more with less. There is less setup costs and almost no maintenance costs with a digital communication solution. In reality, you only don’t save direct communications costs, but also save indirect costs. For example Employees aren’t dependent to take calls only from the desk but can work from anywhere, so you never lose a business call and so potentially you save a huge indirect cost.

  • Hassle-free setup

Not only you save on setup and installation costs, you also save time with the quick and hassle free setup. You don’t have to boil the ocean during setup and installation of a cloud-based business communication solution, because setup is a low-hanging fruit in the first place.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s business communication solutions for promising cloud business outcomes

MachCloud is an Industry-leading digital business communications platform offering best-in-line services to customers and partners for a better business communication. The offers include SIP Trunking, Cloud PBX services, MachCloud, Office 365 Reselling services and Calling in Teams with Direct Routing. Not only the services are easy to deploy, the pricing and plans are also pocket-friendly and win-win for both customers and Resellers. Whatever the business size, MachCloud has got you covered.

Get started with MachCloud and find the Right digital cloud business communication solution for your business for better cloud based business productivity.

 

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Resell Calling in Teams with MachCloud | Resellers’ Gateway to Business Success

In Digital Communications
November 12, 2019
2 Min Read
R

MachCloud’s White Label Calling in Teams Solution is here! Resellers, here’s your chance to raise the bar of your business and make use of benefits of Microsoft Teams. In the journey towards digital transformation and the uplifting of digital business communications , business are in search for profitable, cost-effective, flexible yet efficient digital business communications solutions that make them able to do more with less and provide more value out of their existing systems and processes.

Experts at MachCloud are well aware of the pain points of White labeled partners and so while offering Calling in Teams Solutions, all those pain points are addressed so that the Resellers can resell by staying ahead of the curve. MachCloud offers exciting business opportunities for Resellers offering digital business communications. But the cherry on top is MachCloud’s calling in Teams Solution. Let’s take a look into top 3 benefits of Microsoft Teams with Calling in Teams for White Labeled Partners:

  • Expand business revenue with profitable margins

MachCloud offers profitable margins. You can set your own margins and let the revenue stream flow smoothly. You are in control of the margins and so there is no intervention from MachCloud about margin setting.

  • Hassle-free Reselling with Reliable services

Calling in Teams service is reliable with the top-notch infrastructure deployed at the backend. So, Resellers don’t have to worry about the technicalities of communications proceedings or any call handling. White Labeled partners can resell these services in a hassle-free manner.

  • Your own brand name

MachCloud allows the resellers to provide the services under their own brand name. This makes you stay in control of the services you provide and give your customers a better collaboration experience and improve customer satisfaction at your end.

So, now you know it; Get on board with MachCloud and discover the potential of Reselling with MachCloud’s Calling via Teams Solutions. With flexibly and agility, MachCloud is the #1 choice for resellers in the market.

 

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3 ravishing features that make Microsoft Teams Online a Complete Calling Solution

In Digital Communications
September 12, 2019
3 Min Read
3

Microsoft_Teams-logo

Collaboration, Meetups and digital communications are the backbone of any business. With the news of Skype 4 Business functionality being integrated into Microsoft Teams soon, Teams can now be called as a “Complete Meeting solution”.  Microsoft’s big shift to incorporate Skype for Business into Microsoft Teams is the implementation of the plan where they wish to make Teams the primary communication client in Office 365. This is where the future of Intelligent digital communications begins. 

With Microsoft Teams online, you can provide the optimal collaboration solution within your organization and to your clients. Messages, calls, meetups and other business communication needs of today – all are catered by Teams. CSPs are eager to help customers to make the shift from Skype4B to Teams which includes deployments, management and up gradation.

Calls and Voicemail

The call and voicemail feature is a Must in every meeting and digital communications solution. There’s a full featured log maintained related to “Activities” related to your Teams call and voicemail usage. You can playback messages from voicemail again whenever you need. There is even a transcribing feature in Teams; this hint us that Teams has grown into an Intelligent Communication system. Using this feature, your voicemail messages can be converted into text, you can use this feature if you are in a public place where it’s too loud to listen to a message.

Persistent Chat features

Microsoft Teams online has given rise to the concept of synchronous communication. This way, your time to comprehend emails and respond to them separately, is reduced by a lot. The “Chat” tab is an alternate to emails. For quick conversations, you can move urgent email conversations into chats and so, as mentioned before, the time to comprehend the conversation is reduced.

Mobility

With the workplace of the future being digitized and everything needs mobility, MS Teams has made usage fairly easy. So, you can be at work on the go. With Microsoft Teams, you can duck out of your office early for a dentist appointment or to meet up with a friend at coffee shop; it is no longer a hurdle in your office work productivity. Mobility is a must and Microsoft Teams online has promised that. The same level of productivity can be achieved from your smartphone from that of your Office system.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – The Best Digital Communications Provider for Business

We give priority to Skype for Business users with all the necessary deployment needs and our experts cater for the best solutions possible for our clients. MachCloud offers solutions like MachCloud, Cloud PBX, Office 365 plans, SIP Trunking and features like Calling via Microsoft Teams. With Unified invoicing and free calls mixing different technologies, MachCloud stands out from other Communication providers that make Digital communications deployment easier. It allows you to scale your business either way with no additional costs.

Head over to MachCloud for a more productive Communication solution with Microsoft teams online and other Microsoft Products in the forefront.

 

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4 handy ways to start a Microsoft Teams call

In Digital Communications
August 30, 2019
3 Min Read
4

No matter how smart communication systems become, Calling still remains the basic feature needed in a business communication system. In the Microsoft Teams phone system, there are various features and most usable for organizations in which Microsoft teams call is the most in-demand feature of all. With Teams, Microsoft 365 has got more power, so while you are editing the main project file, you can have a live conversation from within Microsoft 365 with the team lead of the project regarding the edits and save time for future revisions of the same document.

How cool is that?

Since Teams focuses on collaboration between people of the same project, Microsoft teams call is a feature in Microsoft Teams phone system which is made available at all times.

So… how do you do it? There isn’t one way, rather there are Four! :

Start a Microsoft teams call through the Calls Tab: Call Tab offers call features like in a normal phone. You can dial numbers using the dial pad directly, or navigate to contacts List to search for the Contact to call. You can search through email id, phone number or add a person to the list of your contacts. Pretty much the same way as you can do on your smartphone.

Place a call via Chat Tab: Indeed some things are never easy to explain on a text-based chat and here is where calling through Microsoft Teams phone system dives in. To make things less complicated, there’s a direct call icon in the top right corner. Go forward with audio/video call to keep the flow of conversation intact.

Place a call from command bar: This is for the IT pros, type in backslash (it hints Teams that you are about to give a command) then type call and press Enter. Next, Teams will prompt you to type in the name/email of the person to contact to. Select the contact and the call is started.

Place a call from Anywhere: “Contact Cards” is how Microsoft teams phone system has made calling more easy. It’s a normal scenario that you recall to call a person by looking at his name or profile pic (maybe when a document is uploaded by that person). Just click on his pic and a contact card is displayed. You can call them directly through contact card.

ALSO READ SIP Trunking Solutions: Less Cost, More Services

MachCloud and the “Calling via Teams” feature

Calling via Teams is a unique feature offered by Providers to make your chats less complicated and communication smoother. MachCloud is a Digital Business communication provider which provides robust service delivery solutions including SIP Trunking, Cloud PBX, MachCloud and Office 365 offerings, Microsoft Skype for Business server and Microsoft Teams phone system.  MachCloud offers unified invoice to make the financial aspects of business communications smoother, make you able to manage Office 365 products very fast, easy migration through self-service Control Panel. It also offers reselling of cloud services and telecom services and get best industry expert advice if you get stuck somewhere.

MachCloud is the Provider that can offer you Microsoft Teams calls solution in the most optimal manner for your business.

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3 ways Cloud Voice can boost cloud computing for business productivity

In Digital Communications
August 1, 2019
2 Min Read
3

There is a continuous expansion in the scope of cloud computing in business. Cloud Voice is what cloud communication companies are looking for since there are increasing benefits for modern day business and to increase business productivity. Workspaces are getting digitized and there are multiple ways how Digital communications can benefit cloud business.

Low Cost, Big Savings

Cloud communication Companies offer deals and pocket-friendly plans to attract customers to partner with them, resulting in a low cost offering from various providers for organizations that are new to cloud business. Not only that, the effectiveness of Cloud Voice is tried and tested in various Enterprises with excellent savings on bills at the end of the month. Cloud telephony is cost-effective in every aspect since there is no need to pay upfront fee and setting up a heavy infrastructure.

Better Accountability

With better communication infrastructure, Cloud telephony offers ways to present better and good communication skills are practiced in the workplace. This leads to better understanding on each topic and therefore, employees tend to keep each other accountable for each type of work. It helps improved productive. In this way, Cloud telephony can boost cloud computing for business productive.

Transparency and Empowerment

With better solutions provided by cloud communication companies, there is more transparency into overall workspace. With more transparency, employees can approach more information and so feel empowered. This leads to better productive and in this is one of the best ways to boost cloud business productivity.

ALSO READ Basics of VoIP Plans that can benefit your cloud business

MachCloud – The best Cloud Voice Provider in market to for cloud business

MachCloud is a complete digital communication provider which offers services like Hosted Voice, Cloud PBX, SIP Trunking and plans for Partners and Customers.  There is flexibility in pricing and services. The best aspect of MachCloud Solutions is that it offers unified invoicing and free calls mixing different communication technologies like Calling via Teams, SIP Trunking, Cloud PBX, and Skype for Business etc. MachCloud stands out from other cloud communication companies in market.

 

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How to Convince Your Team to Switch to Digital Communication Solutions

In Digital Communications
July 16, 2019
3 Min Read
H

Digital communication solutions

Cloud Businesses move towards solutions which offer cost savings at the most, including Digital Communication Solutions. One such promising approach is SIP Trunking. No doubt it’s high time to switch to an UCaaS solution if you haven’t already and a Hosted VoIP is one option out of many others like SIP Trunking, Cloud PBX, Microsoft Teams etc. but, how to convince your office Team to make the shift if you haven’t already? Here’re a few things to tell them in order to bring them to a decent Digital Communication Solutions (including your Boss).

Saves Costs at unbelievable rates

Who would say no to a lower business phone bill? With the right combination for your business, a decent Digital Communication Solution will save you huge bucks on phone bill. In fact, there are providers out there who offer free calls within the company amongst employers mixing various technologies. This reduces your overall bill to a huge extent.

Business Scalability

When phone bill is less, you are more likely to get more prospects since officials and focus on communications with little focus on the bills. With better communication, you can scale the business well and stay informed of the latest trends.  Since the solutions are flexible and easily navigable, they are ideal for startups. The business can be scaled in either direction seamlessly.

Advanced carrier-grade features

With a Digital communication solution, you can make use of many carrier grade features and stay productive and efficient throughout the business journey. Features like video conferencing, voicemail-to-email, live call forwarding, auto attendant, call transfer, message notification, call announce, company directory, call queuing, cloud faxing and many others are not present with a conventional business phone system. With a Digital Communications Solution, you are able to accomplish more with less.

The need for a Digital Communication Solutions is now!

Enlighten your teammates with the importance of Digital Communications and make them see the urgency of opting one solution. Nevertheless, business funds are precious and with each passing month, you’ll be paying more on bills and still staying the same productive than you would with a Digital Communication Solution with the same cost. Pick up the key features from a decent Digital Communications Provider and get started.

ALSO READ: SIP Trunking Solutions: Less Cost, More Services

MachCloud – The promising Digital Communications Provider for your cloud business

With more cloud communication features being in the norm, MachCloud Offers best features with most affordable rates.  MachCloud offers SIP Trunking, Calling via Teams, Cloud PBX to boost your communication infrastructure. It also offers free calls within company utilizing a combination of different technologies. Experts at MachCloud are more than ready to provide you support on all your Digital Communication deployments.

Now you know how to convince your teammates to opt Digital Communications and get rid of your conventional business phone, get your hands on MachCloud Solutions and do more with less.

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