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4 exciting Unified Communications benefits to workplaces

In Business Communication, UC
March 4, 2021
3 Min Read
4

Ever since Unified communication solutions have entered the business pace, it has taken enterprises by a storm. Not lonely enterprises but fast progressing startups and SMEs also opt for Unified communications and digital communication solutions for better business collaboration.

Unified communication fosters better collaboration

Business collaboration has been one of the main factors that drive a company towards success. It instills scalability of the business, better company culture, and even caters to remote working employees. Thus collaboration is the defining factor for every business’s success in today’s changing times. Unified communication solutions have paved ways forward for companies to be able to foster collaboration amongst employees either working in a traditional workplace or working remotely.

What are a few UC options for businesses?

There are many unified communication tools in the market. Depending upon your company size and business requirements, you can choose from Cloud PBX or Hosted PBX, SIP Trunking, Microsoft Teams Calling Solutions or Direct Routing Solutions, IP Telephony, VoIP, and many others.

How Unified Communications can change the way you work?

  • Device independence

Unified communication is a system of business communication hosted in the cloud. Naturally, it brings device independence and employees do not have to be tied to their office desks to be reachable. In this way, the company business Phone can be accessed from anywhere.

  • Integration

Unified communication brings many channels and streams of communication across one integrated solution. It means email handling, document sharing, file storage, and video conferencing are performed under one umbrella tool. This fast-tracks employee interactions and increases productivity.

ALSO READ: REASONS TO ADOPT UNIFIED COMMUNICATIONS IN THE CLOUD BUSINESS

  • Flexibility

UC tools can be used by remote clients or remote employees. This provides a comprehensive Voice service over the Internet. The IP telephony systems and Cloud PBX or Hosted PBX Solutions provide the flexibility needed for efficient work experiences.

  • Improved company culture

Company culture is what makes one company different from its competition. The better collaboration created improved employee culture which in turn makes happy employees. The rigidity of communication channels is now turned into agility in collaboration. With an enhanced corporate culture, employees are more open to asking questions, sharing files, and focusing on better technological changes.

MachCloud – the all-in-one Unified communication provider platform

MachCloud is a robust platform where you find hosted communication in the cloud. Not only that, but MachCloud also facilitates companies with Cloud communication services, VPS Provisioning, M365 Reselling, Remote Working tools, and many more. MachCloud facilitates organizations ranging from SME’s to enterprises and governments in bringing together their employees and clients at one platform with better communication between them.

Get onboard and never miss another potential customer with MachCloud.

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Is Skype for Business a VoIP?

In FAQ
September 17, 2020
1 Min Read
I

Originally, when Skype was launched, it was a proprietary VoIP system. However, Microsoft has made quite enhancements in its back-end infrastructure and it has now completely moved to a cloud-based service powered by Azure. However, Skype for Business can essentially be used and connected with a SIP Trunk to carry outcalls.

Originally, Skype came from a more distributed system. Every device that needed to communicate over Skype had to install a client application due to which it became a node in a network of nodes. The communication was carried out via the Peer-to-Peer network and used the Skype Protocol. Presently, Skype for Business has emerged as a centralized Cloud-based infrastructure in which call management is more controlled and streamlined. Today, Skype can be integrated well into the Business Phone system which includes SIP Phones or VoIP Phones.

Get in touch with a MachCloud Expert for more details on Skype for Business Server and Migration to Microsoft Teams.

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Microsoft Teams integration with Business Phone: What to expect?

In Business Communication, Digital Communications, Direct Routing, Microsoft Teams
July 28, 2020
3 Min Read
M

A business Phone system is essential to every business these days. Microsoft Teams is a unified and full-fledged communication system that helps organizations to collaborate within the business environment. Latest business communication methods like chat, audio conferencing, and video meetings, file sharing is provided to users to stay in the know with the latest updates within a company project. 

Every Business still needs a business phone

Even though business communication has evolved from the traditional phone, a phone remains as the most common form of communication in offices today. There are scenarios where you have to communicate one-to-one with a customer or supplier outside your company. These scenarios are catered for in the Teams app as integration with VoIP systems is supported. Doesn’t it make business communication a whole lot simpler and smoother?

Setting up calling services in Teams

Setting up calling services in the Microsoft phone system is no rocket science. All you need to know is that you have the right licensing. Teams VoIP services can be obtained with an additional Microsoft 365 license. To use a phone system you have two options: 

  • Calling Plans: Get to know if Microsoft Calling plans are supported in your area. 
  • Direct Routing: Go for Direct Routing in Teams with your trusted local Telephony partner and select whether you want to keep using your existing comprehensive PBX or not.

What Should I know to set up a phone system with Microsoft Teams?

There are a few technical aspects of Teams that every business must be informed with. Let’s traverse through the important considerations of setting up your organizational phone system with Teams:

Use the existing PBX

That is the beauty of Microsoft Teams phone system. It doesn’t require you to start from scratch; rather, you can continue using your existing PBX. This way, your PBX can continue to stay, but you can still leverage the benefits of Teams Calling plans and chat-related features. Teams, thus, acts as your soft client for PBX.

Get the Right Phones

The existing business phone devices deployed at your end are in no way a hurdle between setting up Teams and be able to make calls via Teams, however, it is essential to know a few devices that would be replaced at your end (with no additional cost). Teams certified hardware includes very comprehensive Yealink phones: 

  • Yealink SIP-T40P
  • Yealink SIP-T41S
  • Yealink SIP-T42G
  • Yealink SIP-T42S
  • Yealink SIP-T46G
  • Yealink SIP-T46S

Related: WHAT PHONES WORK WITH MICROSOFT TEAMS?

Know your requirements

It might sound a bit challenging, but it is always good to have a vision for the communication as to how would you want it a few years from now. In other words: Know your requirements. The abrupt pandemic in 2020 has introduced a new requirement: Remote working.

Having remote working employees requires a high-speed connection, low latency, and frequent connections to the phone system, while limited internal communication requires an average internet connection and fewer connections to the phone system.

If remote working is one requirement, specify it in advance.

Related: MUST HAVE TECHNOLOGIES FOR ‘WORK FROM HOME’ SCENARIO

MachCloud is the Right Provider to get your PBX running with Teams

MachCloud offers seamless ways to integrate Teams Calling options with your existing phone system at reasonable rates. The Teams of experts are proficient to tackle all internal and external Teams related connection glitches that need addressing. The all-in-one communication platform also offers Teams Direct Routing, Calling in Teams, and purchasing Microsoft 365 licensing options.

Stay connected and get started with MachCloud to keep your business stay ahead of the curve in digital business communication systems.

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A guide to Deploy Microsoft Teams Direct Routing

In Microsoft Teams
July 23, 2020
3 Min Read
A

Microsoft Teams Direct Routing has gained immense popularity ever since the concept of modern business telephony is introduced. An on-premises telephony system infrastructure being directly linked to Microsoft Teams gives an edge to your business phone system. Microsoft has provided a full-fledge documentation on the step by step guide for Deploying Direct Routing for latest cloud business communication. However, it is very complicated to implement involving PowerShell scripts and connectivity protocol including security implementation. There are providers who easily can set up your business telephony with Microsoft Teams, without any hassle for you.

Microsoft Teams Direct Routing makes you do more with less

The Direct Routing feature expands the capabilities of Teams. There are two major phases to deploy Direct Routing in Microsoft Teams. These are: 

  • Planning & Prerequisites

  • Deploying Direct Routing

Planning the Business Telephony System

It is important to know the details of Teams Direct Routing before Deployment. Direct Routing allows the customers to interoperate with third party systems like on-premises PBX, Microsoft Phone system and Analogue devices. It further lets you leverage the existing infrastructure which you are using with other service providers. It facilitates users who do not have calling plans in their area. It is important to know the licensing requirements before you get started with direct routing.

RELATED: HOW Machcloud Teams FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING

Deploying Microsoft Teams Direct Routing with your local provider

The following steps are performed under this phase:

Step 1: Enable Direct Routing

In this step, the connection between Teams admin center and your local provider is created. No configuration at your side, all is fully automated provisioned by your local provider.

Step 2: Enable users for Direct Routing

For this step, you need to first create a user in Microsoft 365 and assign a license. You can create users via admin center. You can then assign the right Microsoft licenses to this user.

  • Configure Voice Routing Options

You can either configure Teams to route through a voice channel directly to the phone network or configure Teams to connect to existing PBX.

  • Phone number

A new or existing phone number can be assigned to a Teams user or an existing PBX extension number can be assigned to a Teams user. This process is automated by your telephony provider.

MachCloud helps companies in setting up their business telephony like no other

MachCloud is an all-in-one business telephony system provider that assists companies and organizations ranging from SMEs to enterprise level, in providing business phone systems. The services include Cloud PBX (Hosted PBX), SIP Trunking and Microsoft Teams Direct Routing. With its Teams-oriented unique solutions like Teams Calling Plans and Teams Extension, MachCloud stands out from other providers in the market. 

Get started with MachCloud to get details on Teams Direct Routing setup and enjoy state of the art business telephony service and cloud business communication.

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How does cloud based VoIP work?

In FAQ, VOIP
July 9, 2020
1 Min Read
H

A Cloud-based VoIP combines the services of a PBX business phone system and links to the hardware residing in the Cloud. A cloud-based VoIP is highly secure, provides redundancy, failover clustering, and possesses geographically diverse servers.

In other words, a cloud-based VoIP is a Hosted VoIP service. The calls in a business phone system are routed via the IP Phone system. Similar is the case for Audio, Video calls and messaging. It requires a high-speed internet that is fit for business purposes.

Such a setup allows for incoming calls to be routed on either the Desktop IP Phone, Desktop Phone or VoIP Gateway, Softphone on a device, any Smart Phone with a VoIP app or even Microsoft Teams.

Get in touch with a MachCloud Expert to know more about Hosted VoIP for business.

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Business Phone: Current and Future Trends

In Business Communication, Digital Communications, Unified Communications
June 26, 2020
3 Min Read
B

Mobile Business phones have become more powerful than supercomputers in 1969. In today’s time, like other daily life operations like bill payment, bank transactions, and managing office work is also going to be eventually managed from the cell phone. In fact, in many companies, ever since the work-from-home policy was adopted during COVID-19, most of the digital communications Cloud collaboration work is done right from employees cell phone and it is used more of a business phone during work timings than a personal device.

It’s still good to talk

As of today, Mobile Phones are the prime medium to text and talk while being geographically apart. This prime purpose will be the same in all eras to come; however, it can be extended with the modern needs of business communication. Features like toll-free numbers, virtual assistants, and bots directing the customers at customer support. With the advent of 5G, business phones and cloud collaboration will be further refined.

What is the business phone evolving into?

The future of AI-based UC solutions may make the use of business phones for include improved online meetings with automatic transcription, based on features like intelligent speaker tracking in a meeting, facial recognition, automated identification and authorization of meeting members when they request to join, generating meeting minutes, finding useful content related to meeting agenda, user recommendation on which employees should join a meeting. All this is basic “Talking over a phone” just taken to a Next Level.

The cornerstone of the business: The Right Business Phone Services

No matter how much you invest in the infrastructure or the cloud, a business phone is only going to be lucrative if you invest in the Right Plan. Many providers include services of installation and planning of the new phone system that is feasible for the organization. Similarly, providers provide an easy transition into the new phone system from the existing system along with expert advice and support on expanding the new system as per business growth.

MachCloud – The Platform providing the latest business collaboration tools

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like Calling in Teams, CloudPBX, SIP Trunks and Integrated Direct Routing. The Microsoft Teams Smartphone app becomes the central platform for collaboration and business communication, as MachCloud connects the Office PBX to Microsoft Teams. The Teams app has high tech Codecs, efficient battery management and effectively replaces traditional SIM based Fixed/Mobile services. Getting started with MachCloud will let you experience the next level Microsoft 365 experience.

Get on board with a state-of-the-art business communication platform and Equip your business with MachCloud today for effective business communication.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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What is Microsoft Phone System?

In FAQ
June 10, 2020
1 Min Read
W

Microsoft has developed this process to make Microsoft Teams a complete Business Phone System equipped with all the collaboration tools needed in modern digital communication. It provides full call control capabilities along with PBX capabilities via Microsoft Teams. Users can use Microsoft Teams to perform all the work-related call operations like placing calls, receiving calls, mute calls, transfer calls, unmute calls, and many others. The Microsoft Phone System is equipped with an integrated dial pad and features like auto-attendant, maintaining call ques, call history and call logging capabilities, etc. With a Microsoft powered phone system, you can transition your business voice calling capabilities to the cloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Top 7 Cloud PBX Benefits for Business Communications“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Microsoft Phone System.

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Top 7 Cloud PBX Benefits for Business Communications

In Unified Communications
June 8, 2020
3 Min Read
T

Various Cloud PBX benefits make Cloud PBX the favorite digital business communications solution amongst all types of businesses. The emergence of cloud-based PBX systems offers a variety of advanced features that were not available in traditional business communication methods or were provided at a very high cost.

What is Cloud PBX?

To get a clear picture, Cloud PBX is a business communications solution in which the entire business phone system resides in the Cloud, on servers and it is hosted in off-site data centers. It is made available to the organization via the Internet. It is a virtual phone system that provides reliable and secure phone connections.

7 Reasons Why Many Businesses are Choosing Cloud PBX

Cloud PBX is a cost-effective solution

By default, cloud technology is cost-effective for the business because it reduces the overall costs for in-house installations. It further reduces the maintenance cost because all of that is covered at the Providers’ end.

Cloud PBX offers secure communications

With Cloud PBX, you do not have to worry about Security. Managed Service Providers are responsible for the security of business communication and thus they have to keep their systems updated according to the latest security standards.

On-the-go Communication

With Cloud PBX, communication has become faster. Gone are the days when employees had to be tied to the business phone for answering business calls. With the Cloud PBX mobile-friendliness feature, quick and on-the-go communication has become a norm.

Enhanced Collaboration

With Cloud PBX, you can go for creating virtual offices and one step forward with Digital workplaces. This cloud-based communication software provides Team collaboration tools provided by Cloud Providers.

It’s a scalable solution

Businesses grow at their own pace. This requires a business communication solution that grows with the pace of the business. Cloud PBX offers scalability of exactly that sort.

It’s flexible according to organizational needs

Cloud-based business communication solutions like Cloud PBX are flexible and can easily fit into any type of business. They mostly offer a pay-as-you-go model in which you only have to pay for the number of seats you use.

No hardware investments needed

This is a big reason why companies opt for Cloud PBX solutions. It is because setting up such communication systems only requires configurations and no additional hardware investment.

Related: Unleash the power of Microsoft teams with an existing PBX telephone system

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud Business communication provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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5 Ways a VoIP system can reduce your business phone bill | A Digital communications strategy

In VOIP
November 22, 2019
3 Min Read
5

The old adage “Communication is the key” still holds true especially for cloud businesses. A decent digital business communication infrastructure (like VoIP system or SIP Trunking solution) is indeed the backbone of any cloud business in which operations are carried out within the cloud space. Gone are the days when a traditional business phone system was setup and maintained amongst heavy clutters of wiring, digital communication in the cloud is the trend of today.

Amongst so many options, a smart choice of digital communications strategy is a VoIP. Let’s have a look why.

  • Lessened hardware costs

With VoIP, you don’t have to boil the ocean.  With a decent provider and a digital communications strategy, you get the power of a modern business communication with less investment costs and minimal maintenance cost which eventually brings down the costs you spend on your communications within the business. There are some VoIP providers who offer free hardware and others charge a little fee initially, it is still a lot better than the traditional business phone systems.

  • Pocket-friendly phone calls

Not only the infrastructure, but the phone calls also don’t burden your budget. Providers offer decent digital communications strategy and bundle deals for your cloud business which eventually save you big bucks on your budget. Monthly subscriptions are there that you may or may not continue the next month, depending upon your business needs. Furthermore, if you have international clients, you’d need to make frequent calls abroad; you only have to pay for what you use.

  • Scalability in cheap rates

Either you wish to scale up or down your cloud business, a digital communications system can adapt to your business scalability. No need to add more clutter and cost to the office business phone lines. All you have to do is add users in the cloud and utilize the power of scalability in the VoIP system.

  • Stay up-to-date always

With a VoIP system right in place, the updation of the system and infrastructure is the responsibility of the Provider so you don’t have to deal with out-dated systems anytime. The provider is there to roll in the new changes whenever they are available.

  • Save time

Providers know the importance of your time. When you are mostly busy with technicalities of a traditional phone line, theirs is less chance you’d be able to focus on your business tasks for the day. Providers take you out of that and let you focus on your cloud business operations to save you time and money.

ALSO READ Basics of VoIP Plans that can benefit your cloud business

MachCloud – Industry’s best Digital Communications Provider

At MachCloud, there is something for everyone. It is a robust digital communications platform offering SIP Trunking, Cloud PBX, and Reselling of Office 365 services.  MachCloud offers free calls mixing different technologies and makes the customers save more costs on their communications expenditure. Experts at MachCloud know the importance of your time and take the burden off from your IT team regarding communication infrastructure management.

Get started with MachCloud and deploy the right tools for your business that take your business to success.

 

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Top 3 benefits of Cloud Softphone over traditional Desk Phones

In Digital Communications
July 9, 2019
3 Min Read
T

With the rise of Remote working, the very promising concept of Softphones has emerged. Cloud Softphones are calling apps on Computers and mobile devices that facilitate employers to stay in touch with remote workers and keep track of their work progress. These softphones mimic desk phones with a unique interface that resembles a desk phone having a complete dial pad and other features like Mute, Hold, and Transfer. They offer video calling and conferencing, chat and SMS capabilities, visual voicemail management along with all traditional business phone system features.

Digital communication providers offer a wide range of services which include Softphones as well as part of their cloud phone system services. This includes Providers offering free desktop and mobile apps or third-party Softphone apps that work with a variety of services.

  • Keep your business on the Go

With a cloud softphone in place, you can take your business anywhere. That is in contrast to a traditional business phone system that resides on the office premises. In this way, if any employee is travelling to clients for meetings, he can take the cloud business phone system with him and still be in communication with the other staff.

  • Private numbers stay private

With personal numbers saved in the mobile, employees can use softphones to answer calls or make calls on work related numbers while keeping the personal numbers safe. These softphones also don’t take up the call plan minutes because they make calls based on the IP technology.

  • Efficiency with usability

Cloud softphones offer a wide variety of interesting user interfaces with features like Drag-and-Drop Call Transfers, Visual Voicemail, Incoming Call Notifications and many more. You can add shortcuts for keeping things simple while you are travelling and making calls.

ALSO READ: SIP Trunking Solutions: Less Cost, More Services

Bonus Benefit: Less clutter, cleaner office

Indeed with softphones in hand, the need and clutter of desk phones is eliminated. No need for traditional business phones power adapters, Ethernet connections, extra cords and other clutter that resides on your desk at office.

MachCloud- the best UCaaS Provider in town

Unified Communications as a Service Providers are in demand for all the cost benefits that they provide to the company. MachCloud services are best-in-line with latest infrastructure and decent Disaster Recovery solutions that keep your business on the go even in the midst of a calamity. With MachCloud, you can Resell better with Office 365 pocket-friendly plans and maximize your profit margins with the plan of your choice. For a progressive business, the choice of the right UCaaS provider is a must. MachCloud is just the right provider for you.

 

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