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What phones work with Microsoft Teams?

In FAQ, Microsoft Teams
July 17, 2020
1 Min Read
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Many partners are working closely with Microsoft to provide Phones for Microsoft Teams. Currently, there are many Teams supported Desk Phones like Lenovo Think Smart View business communication device, Poly CCX 600 Business Media Phone, Teams Edition with No Handset, Poly CCX 400, Poly CCX 600 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition with Headset, Poly Elara 60 WS for Voyager 5200 headset included, Yealink T55A for Microsoft Teams, Yealink T58A for Microsoft Teams, Audiocodes C450HD for Microsoft Teams and many others. In addition to this, Teams supports Speakerphones like Yealink CP700, Poly Calisto 3200-M USB-A (this personal and portable USB Speakerphone is coming soon), EPOS Sennheiser EXPAND SP 30, Yealink CP900, Poly Calisto 3200 USB A and EPOS Sennheiser SP 220 MS.

Apart from this, Microsoft Teams is also supported by Conference Room systems devices like Trio C60 Poly. For more information on the type of Teams supported Phones, Get in touch with a MachCloud Expert.

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How to link telephony to Microsoft Teams?

In FAQ
June 8, 2020
1 Min Read
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The procedure to link your telephony system with Microsoft Teams is fairly simple. First, you must figure out if the Microsoft Teams Direct Routing is available in your country. You can check out from the list of countries on Microsoft Teams details from Microsoft. Once your country is there, you must get the necessary licenses from Microsoft. For PSTN calling, the users need to have Microsoft 365 licenses like Business Basic, Standard, and Premium or Enterprise licenses like E1, E3, and E5 including Business Voice or Phone System add-on. After that, you are all set to port existing numbers or purchase new numbers from your current PSTN Network provider and hook these up directly to Teams users together with a calling plan. Alternatively, you can connect Teams to your existing cloud PBX, leaving all your current telephony infrastructure, numbers, and PSTN Network provider as it is.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Linking Telephony in Microsoft Teams.

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An insight to employee experience with Microsoft Teams and MachCloud

In Microsoft Teams
February 4, 2020
2 Min Read
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Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

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How Digital Business Communication solutions can make you win over your competitors

In Digital Communications
November 26, 2019
3 Min Read
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Investment in Digital business communication solutions is regarded as the new norm for business success. It is often believed that the way to business success is the investment in the Right areas. In case of cloud- based businesses, the Right areas have become cloud business communication solutions. By going with a typical business phone system, you fail to realize how much you are spending on the calls and internal communication costs that you could’ve saved with cloud based communication solutions. Here are five ways how you can stay ahead of your competitors using a digital cloud based business communication solution:

  • Become Productive, not busy!

Staying busy all the time doesn’t mean you are being beneficial for the company all the time. Half of the time employees are busy fixing recurring tasks that can be automated. With a digital business communication solution in place, you’ll find more productivity amongst your employees, increased customer base and better prospects which eventually beats your competitors in cloud business competition.

  • Reach Out to international clients

With a cloud based business communication solution, you can reach out to international clients in an easy manner without biting your nails for potentially increased bills. When you reach out to an international customer base, you are more likely to sell better, grow your business and pursue for stability in your services. Capturing International clients is all you need to stay ahead of your competitors.

  • Get rid of barriers in the way of productivity

Business phone’s tangled wiring; jitters in video conferencing, dropping out important clients’ calls are a few barriers that come in the way of smooth service delivery from your end. With digital business communication, you can make use of top-notch infrastructure for smooth service delivery, that too without the hassle of maintenance at your end!

  • Save Cost on Calls

With business communication solutions, there are easy pricing plans that can fit any business. With a decent communication service provider, you only have to pay for what you need and so you can do more with less. There is less setup costs and almost no maintenance costs with a digital communication solution. In reality, you only don’t save direct communications costs, but also save indirect costs. For example Employees aren’t dependent to take calls only from the desk but can work from anywhere, so you never lose a business call and so potentially you save a huge indirect cost.

  • Hassle-free setup

Not only you save on setup and installation costs, you also save time with the quick and hassle free setup. You don’t have to boil the ocean during setup and installation of a cloud-based business communication solution, because setup is a low-hanging fruit in the first place.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s business communication solutions for promising cloud business outcomes

MachCloud is an Industry-leading digital business communications platform offering best-in-line services to customers and partners for a better business communication. The offers include SIP Trunking, Cloud PBX services, MachCloud, Office 365 Reselling services and Calling in Teams with Direct Routing. Not only the services are easy to deploy, the pricing and plans are also pocket-friendly and win-win for both customers and Resellers. Whatever the business size, MachCloud has got you covered.

Get started with MachCloud and find the Right digital cloud business communication solution for your business for better cloud based business productivity.

 

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Time is Money: Invest in Digital Communications Solutions for your Cloud Business in time

In Business Communication
October 28, 2019
3 Min Read
T

The Cloud has automated process like no technology before. Cloud automation is now a norm. There is a simple rule of thumb: if the business processes are automated, the employees can get more time to focus on higher value areas of the business.

The bottom line is: the more time staff members spend on petty everyday tasks, the less time they are spending over customer care and serving the business vision. Automating critical-but-time consuming business processes not only saves time but also add more value to the business. When planning for longer term benefits, the ROI of automation is promising than manual cost to implement issues.

Streamline your business

In order to streamline business, the processes have to be analyzed carefully to attain maximum perfection once the automated business process is in action. A fully integrated system is needed for a comprehensive insight towards the automation of whole business. This can not only automate business processes but also streamlines them for efficient outcomes.

Ease out the pain points of your employees

With cloud automation and better communication, employees don’t have to do follow routine tasks every day. Many business communication related tasks like reports after a video conference, camera focus on the speaker during a video conference

Modernize your workplace with Digital Communication Solutions

The trend for adopting cloud-based digital communications amongst Cloud businesses is increasing. Since the past 5 years, Gartner reports, the trend for UC communications is increasing and approximately 20% of companies opt for digital communications. Companies now understand the importance of a cloud-first strategy and opt for cloud based communications. Solutions like VoIP, IP telephony, Skype for business Server and Microsoft Teams are widely adopted. This not only opens a gateway to staying globally connected with clients but also makes the company grow steadily. A Modern workplace requires digital communications solutions so that all your employees are always on the go.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s best-in-line Digital Communication Experience

MachCloud is a full-fledge digital business communication platform with a cloud-first approach offering services like MachCloud and Office 365. MachCloud is the Industry-leading digital communications provider where there are pocket-friendly pricing plans that fit every business type. It’s Calling via Teams is a fruitful offer for cloud businesses. With updated infrastructure, MachCloud makes Digital Transformation an easy and promising task.

Get on board with MachCloud and experience digital transformation for better cost savings.

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How to Determine the right number of SIP Trunk Channels for SMEs | A Guide

In SIP Trunking
September 5, 2019
3 Min Read
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Do you know SIP market size is expected to grow to an astounding USD 12.70 billion by 2023?  You can be a part of the trend too. How? Establish an SME, adopt Digital business communication solutions and read the following carefully.

SIP trunking

Why SIP Trunking?

It is a fact that SIP Trunking Providers are going through a major breakthrough in the cloud communication solutions era. Market is growing and so better services are expected along with top-notch infrastructure. The major growth factor in SIP Trunking is low CAPEX and low Total Cost of Ownership (TCO). Further, there is a drastic increase in the adoption of cloud communication (Another fancy term for digital business Communications by SIP Trunking Providers). SME cloud computing is also gaining popularity pertaining to the high amount of revenue streams that SME Cloud Computing Providers are able to generate. SIP Trunking is best suited for SMEs due to its low rates on international calls.

SIP Trunking Channel


SIP Trunk or SIP Trunking Channel?

So, how many SIP Trunks does an SME need? Technically speaking, Just One. There’s a difference between a SIP Trunk and a SIP Trunk Channel:  a SIP Trunk is like a main Phone Line having one or more individual SIP Channels for each call. Look it this way, SIP Trunk is a super highway where the individual lanes are your SIP Channels, for a smoother business communication journey. How cool is that?

 

Finding out how many SIP Trunking channels you need

If you are an initial startup and unable to decide how many SIP Channels you need, you need to talk to your SIP Trunking Provider. But wait, you need to select a few SIP Trunking providers first, know their rates and then contact them. They’ll better guide you based on your business growth. Generally, a rule of thumb is: one channel for every three employees. Secondly, the best person to tell you about the amount of incoming and outbound calls is your own Office receptionists who has to make a dozen calls a day. Looks like you don’t have to search too far for an exact number of calls your business gets each day.

If your business is operational internationally then you must have a dozen or more international clients initially. You need to take up a better plan on Digital Communication to have smoother communications. If your business is communication based then you might need one SIP Trunking channel per employee, however for average businesses, a good ratio is: One SIP Trunking Channel for every two employees.

ALSO READ Cut your Communication Costs with SIP Calling

MachCloud’s best-in-line SIP Trunking Services

If you are still searching for a SIP Trunking Provider, look no further, MachCloud provides the best SIP Trunking services along with guidance from industry’s experts. MachCloud is a full fledged Communication and Service Delivery platform with services including Cloud PBX, MachCloud, Reselling of Office 365, Calling via teams and Skype 4 Business Server 2019. With MachCloud you can avail the opportunity of getting free calls mixing different technologies which is offered by very few Providers out there.

So, gear up and head over to MachCloud for a substantial growth in your business.

 

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4 handy ways to start a Microsoft Teams call

In Digital Communications
August 30, 2019
3 Min Read
4

No matter how smart communication systems become, Calling still remains the basic feature needed in a business communication system. In the Microsoft Teams phone system, there are various features and most usable for organizations in which Microsoft teams call is the most in-demand feature of all. With Teams, Microsoft 365 has got more power, so while you are editing the main project file, you can have a live conversation from within Microsoft 365 with the team lead of the project regarding the edits and save time for future revisions of the same document.

How cool is that?

Since Teams focuses on collaboration between people of the same project, Microsoft teams call is a feature in Microsoft Teams phone system which is made available at all times.

So… how do you do it? There isn’t one way, rather there are Four! :

Start a Microsoft teams call through the Calls Tab: Call Tab offers call features like in a normal phone. You can dial numbers using the dial pad directly, or navigate to contacts List to search for the Contact to call. You can search through email id, phone number or add a person to the list of your contacts. Pretty much the same way as you can do on your smartphone.

Place a call via Chat Tab: Indeed some things are never easy to explain on a text-based chat and here is where calling through Microsoft Teams phone system dives in. To make things less complicated, there’s a direct call icon in the top right corner. Go forward with audio/video call to keep the flow of conversation intact.

Place a call from command bar: This is for the IT pros, type in backslash (it hints Teams that you are about to give a command) then type call and press Enter. Next, Teams will prompt you to type in the name/email of the person to contact to. Select the contact and the call is started.

Place a call from Anywhere: “Contact Cards” is how Microsoft teams phone system has made calling more easy. It’s a normal scenario that you recall to call a person by looking at his name or profile pic (maybe when a document is uploaded by that person). Just click on his pic and a contact card is displayed. You can call them directly through contact card.

ALSO READ SIP Trunking Solutions: Less Cost, More Services

MachCloud and the “Calling via Teams” feature

Calling via Teams is a unique feature offered by Providers to make your chats less complicated and communication smoother. MachCloud is a Digital Business communication provider which provides robust service delivery solutions including SIP Trunking, Cloud PBX, MachCloud and Office 365 offerings, Microsoft Skype for Business server and Microsoft Teams phone system.  MachCloud offers unified invoice to make the financial aspects of business communications smoother, make you able to manage Office 365 products very fast, easy migration through self-service Control Panel. It also offers reselling of cloud services and telecom services and get best industry expert advice if you get stuck somewhere.

MachCloud is the Provider that can offer you Microsoft Teams calls solution in the most optimal manner for your business.

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SIP Trunking Based Virtual Call Centers – The Call Center That Suits All

In SIP Trunking
August 20, 2019
4 Min Read
S

Meet Ted, a 25-ish call center representative, usually having his head in the clouds, so losing the professionalism that is required from him. The technical manager at his organization decides to give him a break and asks him to work from home because their call center has opted for a SIP Digital communication service solution. So now the call center has become a Virtual Call Center.

Is it a Call Center in the Cloud?

Yes. The growing needs of call centers have brought Digital communications into the game.  That’s true for most Digital communication going around these days’ solutions especially the SIP Trunk solutions where virtual call center solutions are gaining popularity. With a virtual experience, there is more productivity in the call center domain. Employees can choose their feasible working hours, their favorite clients and stay in situations where they are comfortable to work in.  And the icing on the cake is: you get to save more bucks. Gone are the days where you faced the issue “You have reached the maximum limit. Time for an upgrade”. With a SIP service solution, your budget is in control so all you need to do is Subscribe to a decent plan and you are good to go for the whole month!

The server serves as a hub where employees are connected via Voice over Internet Protocol (VoIP). This way, they can adhere to the company’s security protocol and share the information that is relevant to share with the client. Pretty much like the same way as in a brick and mortar call center.

Now you must be wondering: How to create a virtual call center in the cloud?

First thing first, set a budget. With SIP Trunks, there is no initial infrastructure investment costs, you only have to subscribe to a SIP Providers service. Take a decent plan according to your defined budget and take a deep breath. You are good to go! Here are a few things that’ll help you on your way to a successful Virtual call center.

Know you KPIs

Key Performance indicators are what define your progress. You need to outline your objectives and KPIs. Know how to take data-driven decisions and stay focused on a few “most important” KPIs. Don’t let too many KPIs distract you.

Stay available 24/7 (You read that right, 24/7!)

There is no point claiming to have a virtual call center when it not virtually “present” when the customers need you. Stay online at all times. Don’t frustrate your customers by ignoring their emails or calls. While you are scrutinizing Providers, make sure to look for red flags. You need a smooth flow of installation and a smoother flow of services with no jitters during calls.

Deploy a Monitoring Software (To keep an eye on your employees)

Having said that, decent monitoring software will also keep you informed of customer feedback and so make you in a position to upgrade your customer services. You can even track calls of employees (like Ted) with customers that are not up to the mark and figure out loopholes and fix them by either talking to the employee or fixing the system. It saves you big bucks at the end of the day.

And …. A decent CRM Solution

Take Customers relations to the next level and deploy a CRM for a better customer relationship management. This is required for an exceptional customer dealing and making sure your services are up to the mark.

ALSO READ SIP Trunking Solutions: Less Cost, More Services

MachCloud and SIP Solutions for a robust Digital Communication Deployment

IT managers know the importance of deploying a SIP solution. With a decent SIP Provider, you get more with less. MachCloud is one such provider where SIP Trunking is offered at best rates in the market. With MachCloud, you get to have free calls mixing different technologies and a unified invoice that eases the burden on your pocket and your finance guys.  With MachCloud SIP Trunk offerings, you get all the flexibility needed over existing PBX equipment, contact center, Skype for Business, Cloud PBX and calling via Microsoft Teams.  It also offers cloud PBX, MachCloud offers and Office 365 services.

Head to MachCloud for a promising service solution in SIP Trunking that suit your business.

 

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5 Major Hosted PBX benefits and features of SIP Trunking for business

In SIP Trunking
July 22, 2019
3 Min Read
5

Switching to a Digital Communication Solution for cloud business is a challenge. Providers present Hosted PBX benefits and many features of SIP Trunking for business in a convincing manner. Nevertheless it is high time that businesses that haven’t quite yet opted for a Unified Digital Communication as a Service (UDCaaS) should go for it. Here are 5 ways Hosted PBX benefits cloud businesses along with major features of SIP Trunking.

  • Easy management of services

The best thing about SIP Trunking and Hosted PBX is that you do not have to be a big telecom expert to deploy and install the services at your office. In fact, the Providers who offer services offer their experts to assist you in any time of the day, if you run into a difficulty at all. An easy to use Control Panel is there to make your daily operations more streamlined than expected.

  • Improved scalability either way

Scalability isn’t upwards always. Sometimes businesses opt to down scale and of that a change in infrastructure is needed. Nevertheless, it usually ends up in some extra payments of plans that won’t be used in future. However, this is not the case with Digital Communications Solutions. Either you wish to scale up or scale down; the solutions are flexible according to the business size.

  • Flexible plans facilitate billing

Not only it is beneficial in case of scalability, but there are also benefits of Hosted PBX to ease the billing. There are providers who offer mixing of different technologies to give you an edge for a diverse environment for your employees. However, some providers charge extra for mixing two or more technologies, others don’t. Not only deploying an UDCaaS is cost effective, it also brings more productivity.

  • Easy switching

A new telephony system just simply doesn’t hinder your business calls or business operations at large. In fact, the SIP installation process is real simple and you’ll be making use of maximum features of SIP Trunking in no time. Same is true for Hosted PBX.  These options are excellent alternatives to conventional business phone systems.

  • Stay prepared for future

It is reported that ISDN lines will be switched off in 2025. With this, SIP Trunking and Hosted PBX deployments are gaining popularity. Organizations that make use of multiple features of SIP Trunking for business not only stay ahead of the curve but also be more prepared for the future. This way, if the business is planning growth anytime in future, you can make benefits from Digital Communication Solutions with minimal work and costs.

ALSO READ: SIP Trunking Solutions: Less Cost, More Services

MachCloud- Your Gateway to a Successful Business

Communication is the key to any business. For a more productive environment, a streamlined digital communication system is necessary. MachCloud offers seamless integration of Digital business communications zolutions including Cloud PBX, SIP Trunking, Hosted Voice, IP telephony, calling via Teams and many others. In addition to this, MachCloud offers flexible Office 365 plans for Resellers with flexible margins.

Head over to MachCloud for a decent deployment of Digital Communication plan and to utilize benefits of Hosted PBX and features of SIP Trunking for business.

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