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Why should you Switch to a Cloud-Based Phone System?

In Business Communication, Digital Communications
December 3, 2021
3 Min Read
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Deploying a Cloud-based phone system is a reliable solution in the modern era. Businesses today are looking for ways to upgrade their infrastructure and keep it up to date with modern times. However, a traditional telephone system is costly due to higher setup and hardware costs, in addition to the recurring maintenance costs. A cloud-based phone system, on the other hand, has several benefits like hassle-free setup, cost-effectiveness, etc. Let’s have a look:

  • Cloud Phone is Cost-Effective

One major reason that attracts companies towards Cloud-based phone systems is the cost-effectiveness. There is less management cost, less setup, and maintenance cost, and less expensive overall.

  • Cloud Phone is fully integrated

Integrating a company’s cloud phone system with its apps highly increases the company’s efficiency. Business tools that are hosted in the cloud are easy to deploy and let employees and customers stay connected. With cloud phones, there is email, IM, Videoconferencing, and CRM tools all in one place.

  • It’s Easy to Use

With an integrated environment, Cloud Phone is easy to use. Cloud-based phone systems allow their users to log in from anywhere, thus there is no need to call explicitly from the office desk. Your employees can make business calls on the go.

  • Cloud-based phone system offers Flexibility to Scale

Businesses often need to scale up or down. With a cloud phone, businesses can increase their Phone channels/ lines as per the requirement or even decrease them if needed. So, you can add as many extensions as they are needed. To deactivate a few extensions, you simply need to call the vendor and that’s done.

  • Business Continuity

Cloud-based phone systems come in handy in case of a calamity. Since the servers are located at different geographical locations, if the area of your office space is hit by a storm or a hurricane, the business communication can still function well even if the workspace is not in an operational state.

  • Better Customer service

With CRM tools integrated, Cloud computing is a handy approach towards improved customer service and complaint management. Virtual Receptionist (VR) or Auto Attendant features are there to stay connected with your coaster 24/7.

ALSO READ: MODERN MICROSOFT TEAMS TOOLS FOR REMOTE WORKING EXPERIENCE

MachCloud helps providers with a hassle-free Cloud Telephony setup 

MachCloud is a next-gen Cloud Telephony provider. With a MachCloud setup, you can stay abreast of the latest infrastructure and technology without having to worry about the maintenance or updating of the hardware. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup and troubleshooting. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for Web-Ex, Voice for Zoom, and Cloud Voice.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Should I Switch My Small Business Phone System to VoIP?

In FAQ
July 28, 2021
1 Min Read
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Yes, many companies have already switched to Voice over IP and Cloud-based Telephony services. As a matter of fact, if you don’t switch your business to a cloud-based phone system like VoIP, you’ll soon have to. Small businesses can go around well without a VoIP service. However, the future of communications lies within cloud-based phone systems. It is best to make the shift right now. It is smart to invest today so the phone system can pay you off in later years while your business grows. 

The pandemic has already made everyone familiar with digital communications. In fact, people have also come to know the true importance of digital communications now. Compared to traditional communications systems, cloud-based communication systems provide multiple advantages like Pay-as-you-Go plans for easy billing, increased flexibility with scale up or down options, and less training on operating the cloud-based business phone systems (thanks to the already available free online training).

Talk to a MachCloud Expert for more details on Cloud-based Telephony services.

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Why large companies opt the Cloud Phone System? (and why you should too!)

In Business Communication
September 17, 2020
3 Min Read
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Most Telcos today have already made the shift to a cloud phone system. Cloud Phone providers all over the world have successfully maintained the services and proven that a cloud phone system can successfully be installed and implemented as a full-fledged Business Phone. Business analysts have predicted that the global market for overall cloud services has the potential to reach around 160 billion USD. Cloud Phone Services form a large part of modern-day cloud services for business.

Tech-savvy business-minded people are keen to make the shift to the latest cloud-based offerings. Following is a comprehensive list of the benefits and considerations related to cloud-based phone systems for businesses.

Cloud Phone System is cost-effective

Adopting a cloud Phone system brings better cost-saving options for business. With an initial setup cost and no upfront changes, businesses flourish with the cloud’s pay-as-you-go model that is also applicable to Cloud Voice services. There are no maintenance charges (that we’ll cover in a minute) and potentially no extra costs.

Cloud Phone System is feature-rich for business

Features like auto attendants, voicemail, advanced email, video conferencing, and audio conferencing are all main features required for modern-day business Phone systems. Cloud Providers offer these features along with Voice and Messaging services.

Offering Flexibility at its best

Since there will be no hardware installation, up-gradation, or maintenance at the consumer’s end, the businesses have the full option to downsize or scale-up and thus adjust the payments for the cloud Phone features or services accordingly. The system, however, caters to potential growth within a business.

Better Disaster Recovery with Cloud Phone

Cloud Phone providers offer the best inline DR solutions so that any businesses opting for such a cloud-based service do not have to invest in an in-house DR solution. This means, in situations where the business is disaster-struck or situations like in the COVID-19 pandemic where employees have to make the shift to working from home, the business communication is intact. 

Increased Security for business

Most Cloud Providers offer the best inline security and have to keep their systems and services up to date with the latest security requirements. The growing threats in the Cybersecurity space require top-notch security for communication. Thus, with a Cloud-based Phone system, Businesses do not have to invest in huge numbers with security.

MachCloud – the all in one Cloud-based solutions provider for business

Whether you are an SME or an enterprise, MachCloud has got you covered. Enriched with solutions like MachCloud Voice services, MachCloud Solutions for Microsoft Teams, MachCloud PBX Integration with Microsoft Teams, Direct Routing for Microsoft Teams, and many others. With MachCloud, you can also Resell M365 services with profitable margins.

Gear up for the Next Gen cloud communication service and unlock the potential of your business with MachCloud’s Cloud Telephone services.

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How does cloud based VoIP work?

In FAQ, VOIP
July 9, 2020
1 Min Read
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A Cloud-based VoIP combines the services of a PBX business phone system and links to the hardware residing in the Cloud. A cloud-based VoIP is highly secure, provides redundancy, failover clustering, and possesses geographically diverse servers.

In other words, a cloud-based VoIP is a Hosted VoIP service. The calls in a business phone system are routed via the IP Phone system. Similar is the case for Audio, Video calls and messaging. It requires a high-speed internet that is fit for business purposes.

Such a setup allows for incoming calls to be routed on either the Desktop IP Phone, Desktop Phone or VoIP Gateway, Softphone on a device, any Smart Phone with a VoIP app or even Microsoft Teams.

Get in touch with a MachCloud Expert to know more about Hosted VoIP for business.

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What is a Cloud Phone System?

In Cloud PBX, FAQ, VOIP
July 9, 2020
1 Min Read
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A Cloud Phone System utilizes VoIP business phone systems hosted in the cloud by a Cloud-based communication Provider. Cloud Phone Systems are better alternatives to existing On-premises business phone systems that offer better security, and advanced telephony features like auto-attendants, conferences bridges, extension dialing, and much more. These are cost-effective alternatives to the traditional VoIP telephony services for businesses.

Cloud Phone System is best suited for remote working and modern needs of business scalability. The best part is that the services are approachable by any business and have plans that can be fit under any budget ranging from a Small to Medium-sized business to a huge enterprise.  Cloud Phone Systems like Microsoft Teams are fully secured and protected with end-to-end protection. With a Cloud Phone system, the maintenance and upgradations are all handled by the Service Provider which saves you time and effort.

Stay in the know by reaching out to experts from MachCloud and get all the details you need to set up a Cloud Phone System for your business.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Top 7 Cloud PBX Benefits for Business Communications

In Unified Communications
June 8, 2020
3 Min Read
T

Various Cloud PBX benefits make Cloud PBX the favorite digital business communications solution amongst all types of businesses. The emergence of cloud-based PBX systems offers a variety of advanced features that were not available in traditional business communication methods or were provided at a very high cost.

What is Cloud PBX?

To get a clear picture, Cloud PBX is a business communications solution in which the entire business phone system resides in the Cloud, on servers and it is hosted in off-site data centers. It is made available to the organization via the Internet. It is a virtual phone system that provides reliable and secure phone connections.

7 Reasons Why Many Businesses are Choosing Cloud PBX

Cloud PBX is a cost-effective solution

By default, cloud technology is cost-effective for the business because it reduces the overall costs for in-house installations. It further reduces the maintenance cost because all of that is covered at the Providers’ end.

Cloud PBX offers secure communications

With Cloud PBX, you do not have to worry about Security. Managed Service Providers are responsible for the security of business communication and thus they have to keep their systems updated according to the latest security standards.

On-the-go Communication

With Cloud PBX, communication has become faster. Gone are the days when employees had to be tied to the business phone for answering business calls. With the Cloud PBX mobile-friendliness feature, quick and on-the-go communication has become a norm.

Enhanced Collaboration

With Cloud PBX, you can go for creating virtual offices and one step forward with Digital workplaces. This cloud-based communication software provides Team collaboration tools provided by Cloud Providers.

It’s a scalable solution

Businesses grow at their own pace. This requires a business communication solution that grows with the pace of the business. Cloud PBX offers scalability of exactly that sort.

It’s flexible according to organizational needs

Cloud-based business communication solutions like Cloud PBX are flexible and can easily fit into any type of business. They mostly offer a pay-as-you-go model in which you only have to pay for the number of seats you use.

No hardware investments needed

This is a big reason why companies opt for Cloud PBX solutions. It is because setting up such communication systems only requires configurations and no additional hardware investment.

Related: Unleash the power of Microsoft teams with an existing PBX telephone system

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud Business communication provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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Microsoft Teams Calling Plans: Which one is for you?

In Microsoft Teams
June 5, 2020
3 Min Read
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Microsoft Teams calling plans come in a wide variety and businesses are opting for a Microsoft Teams phone system because there is something for everyone. The calling feature within Teams has gained popularity with Microsoft users pretty quickly. Companies can unlock more potential out of their digital communications investments via Calling in Teams feature powered by Microsoft Teams phone system.

The benefits of Microsoft Teams Phone System

Following are a few more benefits of using a Microsoft Teams Phone System:

  • Get an upgraded digital communication system

Microsoft Teams phone system is updated according to the latest trends in modern digital business communication. With this, you can get rid of the old and complicated setup equipment which is also expensive to maintain.

  • Scalability with new users

Teams make it easy to onboard new users with minimum efforts. It doesn’t require any additional hardware additions to add new users. The new users can directly start using the Microsoft Teams phone system.

  • Stay in Control of calling policies

Teams phone system provides administrators control over users’ ability to use calling in Teams for private calls. Other features include set up call forwarding and creating and implementing calling policies. Most of the features are adjustable with options like “Always Enabled” or “User Controlled”.

Choose the Right plan amidst all Microsoft Teams Calling Plans

Following are Microsoft Teams Calling Plans for business

Direct Routing: with Direct Routing you have the choice whether or not to continue to use your existing (cloud) PBX.

  1. Using your existing (cloud) PBX, you will continue to use your current infrastructure. No calling plan is needed for calling in Microsoft Teams. Telephony lines remain with your current Provider.
  2. Without using a (cloud) PBX, you have complete freedom to choose voice lines from local PSTN Service and Network Providers. Including all associated calling plan options of these Providers in your area.

Microsoft Calling Plan: This makes Microsoft your PSTN Service Provider with a limited range of PSTN Calling Plans.

Related: How MachCloud Solution for Microsoft Teams Facilitates Businesses with Teams Direct Routing

MachCloud offers MachCloud Solution for Microsoft Teams® as an effective Teams in Calling solution

MachCloud is an all-in-one modern cloud communications network provider that offers Digital Business Communication Solutions to organizations. MachCloud Solution for Microsoft Teams® is one such solution that provides features like Direct Routing in Teams and Calling Plans for Teams. With MachCloud, you get pocket-friendly pricing and plans that are always cost-effective for the company.

MachCloud offers several features such as conference calls in Microsoft Teams, video conferencing, chat, messages and much more. With the MachCloud self-service portal you can manage your communication systems seamlessly.

Get on board with MachCloud and discover how you can use the full potential of your digital communication solution in your business.

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How to set up Telephony in Microsoft Teams?

In FAQ
June 5, 2020
2 Min Read
H

To set up business telephony in Microsoft Teams, the first thing you need to determine is whether the Microsoft service is available in your country. Select your country from Country and Region availability for Audio Conferencing and Calling Plans and find out if your country is on the list.

Microsoft 365 license agreement is needed in setting up Telephony in Microsoft Teams

 You need to get hold of the correct agreements and licenses. A Microsoft 365 license agreement is needed which is up-to-date and compatible with telephony and cloud PBX (E1, E3, or E5). After that, you need to assign a phone system and Calling Plans licenses to users in the organization. Get new numbers or port existing numbers from current service providers to Office 365. Then you need to Setup the calling plan, Audio conferencing, Cloud call queue, and Call auto-attendant based on your organizational needs.

A lot of manual work, which can be automated and supported by a Teams specialized Providers like MachCloud with its self-service portal.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Planning for Skype to Teams Migration? Here’s the guide“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about setting up Telephony in Microsoft Teams.

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How to configure Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
H

The configuration process for Direct Routing is pretty tedious. Your PSTN Service – or Network Provider needs to connect with the Phone System within your Microsoft Tenant. You then enable users with the option of Calling in Teams. This requires assigning users with a phone system license. Configure their phone number and enable voicemail and voice. After that Voice routing must be configured which includes a Voice routing policy, Voice routes number patterns, and an online PSTN gateway and Voice routing with one PSTN usage. Lastly, you have to Apply the Number Translation Rules Policy to translate inbound and outbound numbers. A lot of manual work, which can be fully automated by a Teams specialized PSTN Network Provider like MachCloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Securing your SBC Microsoft Teams Direct Routing effectively“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about configuring Direct Routing with Teams.

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What is Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
W

In modern digital communication, Direct Routing is a process that routes Microsoft Teams to a traditional phone network i.e. PSTN. With Microsoft Teams Direct Routing, you get to connect Microsoft Teams with telephony Network Providers of your choice. This results in cheaper call rates for both local and international calls, better support, and more flexibility.

Direct Routing setup

A Direct Routing setup lets you configure your existing PSTN connectivity with Microsoft Teams client. The process requires connectivity to local PSTN Service – or Network Provider, O365 organization and related domains to carry out the desired cloud-based communication, organization-wide and globally.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Microsoft Teams Direct Routing: Where to start“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more. 

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