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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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Top 5 Benefits of Office/Microsoft 365 for Business

In Microsoft 365
June 16, 2020
3 Min Read
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Microsoft 365 for business has come a long way. From mere Word, Excel, and PowerPoint, Office 365 has evolved into a collaboration tool to enhance cloud business productivity. Today, Microsoft 365 (the new name for Office 365) is much more diverse, simple, available, and user-friendlier than ever. Let’s take a deep dive into the 5 major business benefits of Microsoft 365.

Microsoft 365 for business is Simple to use

Simplicity is one aspect of Microsoft 365 that has made it very popular with users. Despite Microsoft 365 is equipped with the latest tools and increasing products, there has been no complicated procedures and smooth switching between the products.

It is designed for cloud business

Microsoft 365 provides lucrative businesses with its Microsoft 365 Business Standard and Microsoft 365 Business Basic plans. In both of these, the full office suite is available to the business adopting these plans. The office suite includes Word, Outlook, Excel, Exchange Online, One Drive, SharePoint, Yammer, and Microsoft Teams. Easy Microsoft 365 pricing plans are excellent options for small to medium-sized businesses as well as large organizations.

Microsoft 365 for business enhances Team Collaboration in a cloud business

In the modern era, projects succeed in collaboration. Businesses which are equipped with best in line collaboration tools have a high chance of success in the market. Microsoft 365 provides a gateway to share, communicate, and talk more. SharePoint serves as a company-wide intranet service and a document library to store and manage content for the entire organization. Teams offer collaboration like no other. With a Calling in Teams option, Voice and video conference calls have been introduced right into Microsoft 365!

It assists Remote Working

Talking about the collaboration, the next step is remote working. While your business is equipped with the best in line collaborative tools from Microsoft 365, including a remote working resource in your business team won’t be a problem. Microsoft 365 assists remote workers with best in line security with Microsoft Authenticator for 2FA and also latest security policies.

Microsoft 365 provides Reliability and Resilience

Microsoft 365 provides the infrastructure needed for SME’s to function and flourish properly in the market. The platform is delivered right from the cloud and thus no heavy setup is needed at the business’s end, thereby, reducing the setup overhead. The cloud-hosted setup is all you need to carry out hassle-free business operations.

RELATED: MICROSOFT 365 | REBRANDING OFFICE 365 BUSINESS PLANS

MachCloud provides profitable Reselling of Microsoft 365 services

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. With MachCloud, you can profitably resell Microsoft 365 services. Experts at MachCloud are very well informed of Reseller needs and how to cater for better reselling. With MachCloud, the Reseller’s favorite Microsoft 365 Services provider, you can Transform Microsoft 365 portfolio to the next level of implementation and usability.

Get started with MachCloud and experience the next level of Reselling with Microsoft 365.

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What are the benefits of opting for Teams Direct Routing?

In FAQ
June 15, 2020
1 Min Read
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Teams Direct Routing is very beneficial for business in the whole world, especially in Europe as this is the only way to enable a dial pad in Teams on that continent. With Direct Routing you either retain your existing PSTN lines or connect your Existing PBX to Teams. Direct Routing deployment doesn’t get affected by the size of the organization. In this way, no additional setup is needed for the Microsoft Phone system to function effectively with your Teams plan. It reduces overall call costs and enterprise-wide communication costs. Teams Direct Routing in combination with Calling Plan offerings from your local Telephony Provider is a complete communication solution and prides you full control over the solution.

Get in touch with a MachCloud expert for Teams Direct Routing.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

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How do I enable a dial pad in Microsoft Teams?

In FAQ
June 15, 2020
1 Min Read
H

In the US and Canada, you are able to add a dial pad in Teams by having a Phone System enabled in the organization’s Teams plan along with Calling Plans. In Teams, you must ensure that “Allow private calling” is properly enabled in the main Teams calling policy. This can be done via the Microsoft Teams admin center. In this way, the users can make calls and receive calls via PSTN and the Dial Pad Tab would be enabled. From the bottom of the screen, select Dial a number then select Dial Pad.

For expert guidance, talk to the MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “How to enable PSTN Calling in Microsoft Teams?“

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How MSP cloud services can accelerate business with Hosted PBX

In PBX
June 12, 2020
3 Min Read
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MSP cloud services are in the norm for quite a while. However, many of the MSPs are now finding ways to expand the business to their customers. The subscription model favors the MSP cloud services providers thus making it a reliable method of doing business with a set number of customers. However, adding one element to an existing MSP cloud service can make the business flourish better: The Hosted PBX.

Why consider Hosted PBX?

Hosted PBX providers are always in search of opportunities to maximize their services and thus increase the revenue streams for their cloud communication business. There are many benefits of Hosted PBX for businesses like easy scalability, outsourced maintenance Reliability, and Disaster recovery solutions. In addition to these, cost efficiency is a big reason why companies opt for a hosted PBX solution from a reputable Hosted PBX Provider.

How MSPs Miss the Hosted PBX Opportunity?

Mainly because Managed Service Providers do not wish to put in efforts into something, they don’t know would be fruitful or not, MSPs do not wish to leave their comfort zone. It takes a lot to build partnerships with vendors who offer on-premises PBX offers. While the telephone system is good and the services are up and running, taking up the opportunity may not seem promising. But, if you give it a go, Hosted PBX has got a huge potential and that takes your business to the next level.

RELATED: Top 7 Cloud PBX benefits for Business Communications

Wonder if you’ll make more money with the cloud or not? You will

Many MSPs wonder if moving to the cloud for a Hosted PBX will do them more harm than good. In reality, there will be days when you’ll make more money because of the fact that you’ll get more contracts, but in other months, you might not make it that much. If you plan and invest for a good 3 years or so, you’re sure to make more bucks.

MachCloud – The All-in-one collaboration systems platform

MachCloud is a full-fledge cloud communication platform where services like Cloud PBX, Microsoft Teams Direct Routing, Hosted Voice, and Calling in Teams are provided with top-notch infrastructure at the backend. The robust digital communication platform provides all you need for an integrated digital communication platform to carry out your day to day business communication both within the enterprise and with your clients. MachCloud Enables a full turnkey, Microsoft Teams Voice practice that automates the way call handling and management are performed, enterprise-wide.

Explore the power of Cloud Communication and Get onboard MachCloud for an effective business communication experience.

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Can I call a landline from Microsoft Teams?

In FAQ
June 12, 2020
1 Min Read
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The answer  is Yes, you can. Microsoft Skype for Business supports calling on Landline and so does Microsoft Teams. This is possible if you have the needed Microsoft licenses, like Phone System with Teams. You will just have to tap on Calls located in the bottom bar and dial the number from the dial pad. If the App has got permission to access your contacts, you can also make calls to personal phone contacts. You can also make calls to landlines via navigating through your phone contacts in call history.

Having confusions on Calling in Teams? Ask a MachCloud expert.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

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How to enable PSTN calling in Microsoft Teams?

In FAQ
June 12, 2020
1 Min Read
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PSTN calling in Microsoft Teams can be enabled in two ways

Add Calling plans to Microsoft 365 licenses in Teams itself (if available in your Country). To be able to call from a mobile phone via PSTN in Teams, users must have 1:1 calling enabled in Teams and must be using a Teams client supporting 1:1 Teams Calling. Next, you need to be able to enable the Dial Plan tab in Teams. And the admin must provision the users for Calling plans. Unfortunately, this feature is not available in Europe.

The best way (available worldwide) is to add Calling plans from your local Telephony Provider who will enable Direct Routing to your Teams users for you. Very easy to implement.

Get in touch with a MachCloud Expert to enable PSTN Calling in Microsoft Teams.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “The killer feature of Microsoft Teams for Business“? 

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The killer feature of Microsoft Teams for Business

In Business Communication
June 11, 2020
3 Min Read
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Microsoft Teams Meeting Feature

It’s a whole lot of Microsoft Teams features that have made it popular amongst businesses in the past couple of years. Especially, during the pandemic, there has been a drastic rise in the number of users opting for online collaborative tools to keep the flow of work intact.

Microsoft Teams Meeting Features prove fruitful in the Digital Workspace

If there’s one thing Microsoft has focused on Teams, its collaboration. Microsoft Teams collaboration tools are very effective tools for communication while working remotely. Microsoft Teams Meetings Features also provide a rich experience of holding online meetings. Teams are a hub for teamwork and have been carefully engineered with the needs of project teams in mind.

Related: Digital Office: The future workplace is already here

Teams can serve as a full-fledged business phone system

Teams provide business connectivity with a full-fledge and robust cloud-based PBX system, even with your current system. The setup has been streamlined and Microsoft Teams can be used exactly the way a normal business phone works. It is equipped with features like integrated dial pad, call forwarding and simultaneous ringing, call holding and retrieving, call history, call answering and initiating (by name and number, voicemail, and most importantly emergency calling. All of these Microsoft Teams features can be utilized via any Teams supported device like work laptop or tablet or even your personal smartphone.

How to setup telephony in Teams for your business?

To be able to utilize Microsoft Teams features, you need to have Office 365 up and running at your end. To make, receive and transfer calls, there are two options in Teams:

  • Phone System and Calling Plans:

In this approach, Microsoft provides phone numbers to the company users of Teams along with the PSTN service. This option however is not available in most European countries.

  • Use Direct Routing:

In Direct Routing, companies can use their existing PBX and PSTN connection including Calling Plans for Teams Telephony.

Related: How MachCloud Solution for Microsoft Teams facilitates businesses with Teams Direct Routing

MachCloud – The all-in-one business telephony provider

MachCloud provides as a Telecom Operator a complete and robust telephony platform for digital business communications. The modern-day communication portal provides businesses with all the modern tools needed for a collaborative environment within the company amongst employees and customers. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like MachCloud® and others such as MachCloud Solution for Microsoft Teams® to provide Teams related features including Calling in Teams, Direct Routing, etc.

Equip your business with MachCloud today for effective business communication and get on board with a state-of-the-art business communication platform.

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7 Facts Microsoft doesn’t want you to know about Calling in Teams

In Microsoft Teams
June 9, 2020
1 Min Read
7

When you want to make calls to phone numbers from Teams, you need a Provider that connects Teams to the Telephony network. In various countries, Microsoft offers Calling Plans as an add-on to your user license. The alternative is using Microsoft Direct Routing to connect Teams to the Telephony network.

These 7 Facts tell you why you shouldn’t use Microsoft Calling Plans for calling in Teams

teams telephony comparison

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud certified European Telephony Operator and Network provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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How to set up Telephony in Microsoft Teams?

In FAQ
June 5, 2020
2 Min Read
H

To set up business telephony in Microsoft Teams, the first thing you need to determine is whether the Microsoft service is available in your country. Select your country from Country and Region availability for Audio Conferencing and Calling Plans and find out if your country is on the list.

Microsoft 365 license agreement is needed in setting up Telephony in Microsoft Teams

 You need to get hold of the correct agreements and licenses. A Microsoft 365 license agreement is needed which is up-to-date and compatible with telephony and cloud PBX (E1, E3, or E5). After that, you need to assign a phone system and Calling Plans licenses to users in the organization. Get new numbers or port existing numbers from current service providers to Office 365. Then you need to Setup the calling plan, Audio conferencing, Cloud call queue, and Call auto-attendant based on your organizational needs.

A lot of manual work, which can be automated and supported by a Teams specialized Providers like MachCloud with its self-service portal.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Planning for Skype to Teams Migration? Here’s the guide“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about setting up Telephony in Microsoft Teams.

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