Communication Delivery Platform

CategoryDigital Communications

5 Technology Must Haves for ‘work from home’ scenario

In Business Communication, Digital Communications, Microsoft 365, Microsoft Teams, Office 365
July 10, 2020
3 Min Read
5

Work from home has become a norm in companies ever since the COVID-19 had been declared as a pandemic. However, in the IT sector, the term “work from home” has been circulating for more than a decade now. People who telecommute often know what gadgets to have their hands on, for a smooth work from home experience. However, this pandemic has forced most of the organizations to implement telecommuting and get their hands on the latest technology to facilitate home working.

What are the major Home Working Technology Must-Haves?

Cloud communication tools have emerged as major essentials to keep teams connected while staying geographically apart. If you think you can manage with a normal chat-based tool or simple email communication, you might be surprised that it isn’t enough to cater for today’s collaboration needs.

  • Video Conferencing Tools

Either it is your regular Agile meeting or a comprehensive Project feasibility report meeting, a video conference is essential for one on one communication with your boss or employees for better Team collaboration. There are many freely available Video conferencing tools, but they are vulnerable to threats. However, Microsoft Teams is a full-fledged solution that provides secured Video conferencing experience.

  • Project Management Tools

While staying at home it requires more effort to notify Teammates of the project progress. Investing in a better project management tool is always a good idea since it reduces the time you need to notify every member of the team on the work progress. Cloud-based Project management or business productivity tool would be an excellent choice to foster the team’s collaborations being geographically apart.

  • Microsoft Teams Collaboration Solution

This is by far the most effective and efficient productivity solution to cater for modern-day project sharing needs amongst project teams. Since its native to Office 365, you get to share any SharePoint content, Word, PowerPoint, and Excel work files for better understanding and collaboration. In addition to this, Teams offers Calling in Teams Solutions for easy calling right from your Office 365.

  • Cloud PBX for Staying Connected

Even if you are not working from home, this tool comes in handy for normal office communications. A cloud PBX lets you stay connected with other Teams members via cloud communication technology. It is also cost-effective for the organization and lets you stay in control of your cloud-based calls and offers all the features of a Cloud Phone system. So, whether you are working from home or office, a Cloud PBX is a must-have technology!

  • Digital Assistants

Digital assistants have emerged as an important tool to cater for fast-paced communication. Most workers are mostly familiar with digital assistants. These tools can carry out calls for you, take notes, and send emails at the scheduled time and much more. Modern telecommuting requires a digital assistant that can adapt to the working schedule and learn about next Gen communication requirements.

Related: WORK FROM HOME SIMPLIFIED WITH UNIFIED COMMUNICATIONS

MachCloud – The cloud communication platform for modern-day business communication

MachCloud provides a digital communication solution that derives collaborations and makes it effective amongst remote working teams. MachCloud has assisted various teams in connecting them for productive working amidst the employees to work from home scenarios. It offers services Like Microsoft Teams solutions including Calling in Teams, Direct Routing for Teams, Office 365 reselling, SIP trunking, and Cloud PBX. No matter what size your organization, there is something for every type of business.

Get started with MachCloud’s services for a smooth work from home experience.

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Business Phone: Current and Future Trends

In Business Communication, Digital Communications, Unified Communications
June 26, 2020
3 Min Read
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Mobile Business phones have become more powerful than supercomputers in 1969. In today’s time, like other daily life operations like bill payment, bank transactions, and managing office work is also going to be eventually managed from the cell phone. In fact, in many companies, ever since the work-from-home policy was adopted during COVID-19, most of the digital communications Cloud collaboration work is done right from employees cell phone and it is used more of a business phone during work timings than a personal device.

It’s still good to talk

As of today, Mobile Phones are the prime medium to text and talk while being geographically apart. This prime purpose will be the same in all eras to come; however, it can be extended with the modern needs of business communication. Features like toll-free numbers, virtual assistants, and bots directing the customers at customer support. With the advent of 5G, business phones and cloud collaboration will be further refined.

What is the business phone evolving into?

The future of AI-based UC solutions may make the use of business phones for include improved online meetings with automatic transcription, based on features like intelligent speaker tracking in a meeting, facial recognition, automated identification and authorization of meeting members when they request to join, generating meeting minutes, finding useful content related to meeting agenda, user recommendation on which employees should join a meeting. All this is basic “Talking over a phone” just taken to a Next Level.

The cornerstone of the business: The Right Business Phone Services

No matter how much you invest in the infrastructure or the cloud, a business phone is only going to be lucrative if you invest in the Right Plan. Many providers include services of installation and planning of the new phone system that is feasible for the organization. Similarly, providers provide an easy transition into the new phone system from the existing system along with expert advice and support on expanding the new system as per business growth.

MachCloud – The Platform providing the latest business collaboration tools

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like Calling in Teams, CloudPBX, SIP Trunks and Integrated Direct Routing. The Microsoft Teams Smartphone app becomes the central platform for collaboration and business communication, as MachCloud connects the Office PBX to Microsoft Teams. The Teams app has high tech Codecs, efficient battery management and effectively replaces traditional SIM based Fixed/Mobile services. Getting started with MachCloud will let you experience the next level Microsoft 365 experience.

Get on board with a state-of-the-art business communication platform and Equip your business with MachCloud today for effective business communication.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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Work from home simplified with Unified Communications

In Business Communication, Digital Communications, UC, UDCaaS, Unified Communications
June 4, 2020
3 Min Read
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Ever since Work from home has gained popularity, companies are looking for ways and tools to manage remote employees. In reality, it is very difficult to manage a large group of employees working remotely. However, in modern times, home working is made easy with unified communications. Here are a few things you need to keep things under control and make the work from home experience smooth and enjoyable for both the employees and the managers.

Collaboration is the key

With employees scattered at different parts of the city and working from home, you need to keep up the spirit of Office collaboration. Unified communication tools provide the necessary collaboration on sharing information, documents, and project files. Each business must be geared up with tools needed to enhance and promote collaboration.

Get one step ahead from just chat and calls

Businesses that had already invested in cloud communications or Unified communications are reaping the benefits now better than others in the market. With the right tools in place, you give that extra edge to your normal business communication that keeps the flow and prevents it from drying up. For digital collaboration, you must keep your systems updated with the minimum requirements for VoIP communication, video collaboration, virtual meetings, simple IM, chats, calls, the latest call recording systems, best inline notification mechanism, and much more.

Make your Employees feel connected

The bottom line is: While working from home, break the ice with all employees at least once every day. While you keep them engaged, they’ll start enjoying working from home and still stay productive. Since the Digital workplace is different from the usual workplace of brick and mortar, chances are that the employees soon get bored. To keep them feel connected, a state-of-the-art collaboration platform is needed where they do not feel being out-of-work.

Related: Will the legalization of “work from home” benefit the economy?

MachCloud offers robust Unified Communications Solutions

MachCloud is a Unified communication solutions provider that fits your business. With the flexibility in plans and pricing offered by the platform, there is something for every type of business for MachCloud. With MachCloud Digital Communication solutions, work from home becomes easy and exciting along with managing remote working employees. MachCloud brings more bangs for the bucks for your business with its cloud-based digital communication solutions like MachCloud Solution for Microsoft Teams®; Microsoft Teams powered Calling in Teams solutions, Teams Direct Routing, Cloud PBX, MachCloud, Microsoft 365 and many other migration services via a robust Control Panel.

Get on board with MachCloud digital communication solutions and take your business collaboration to the next level.

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How MachCloud facilitates businesses with Teams Direct Routing

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, Unified Communications
June 3, 2020
3 Min Read
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According to statistics, Microsoft Teams, especially Teams Direct Routing, is being deployed in the business domain at a record-breaking pace. The heavy adoption of Teams also owes to the fact that Microsoft has announced End of Life for Skype for Business, which ultimately diverts the consumers to the Microsoft Phone system: Microsoft Teams.

MachCloud Solution for Microsoft Teams Solution fosters Teams Collaboration

Various Microsoft telephony services are efficient; provide faster Dialing, maintain call logs, and everything that a modern business needs out of a top-notch Telephony service. MachCloud offers solutions for Microsoft Teams powered communication service to its existing set of services: Direct Routing for Microsoft Teams Calling. This is offered in association with Office 365 Integration with which businesses are empowered since it eliminates the need for extra infrastructure and thus brings more bangs for the bucks for companies in these struggling economies.

Top 5 Benefits of Teams Direct Routing with MachCloud

Give a new meaning to collaboration

MachCloud Solution for Microsoft Teams brings cloud communication solutions like Cloud PBX, Microsoft Teams together for your business, and get on board with Teams Direct Routing for a smooth and best price Calling in Teams experience with MachCloud Solution for Microsoft Teams solution that gives a new meaning to business collaboration.

  1. Low-Cost Solution

MachCloud Solution for Microsoft Teams solution doesn’t require an additional Hosted Setup and can work with a business’s existing PBX. Every direct routing calling plan enables the consumers to fully automate network onboarding & tenant provisioning, thus utilizing Teams Voice Calling Plan that stays light on the company budget.

  1. Secured communication

The end-to-end call encryption feature of Teams assures every Microsoft phone system call via Teams to be secure and protected from eavesdropping and other threats.

  1. Excellent service delivery

MachCloud offers a fully automated provisioning portal and Microsoft phone system for Teams which offers inbound and outbound calls with excellent quality and crystal-clear voice. 

  1. The Hybrid approaches

With MachCloud Solution for Microsoft Teams, you can either opt for Microsoft Teams with an existing (cloud)PBX or Microsoft Teams with our Direct Routing service. You can choose to depend upon your business nature.

ALSO READ: Unleash the power of Microsoft Teams with an existing PBX Telephone System

MachCloud – the all-in-one unified communications solution for business

MachCloud, with its solution for Teams, offers a fully automated provisioning portal for Teams Direct Routing which offers chat, calls, video conferencing, and File sharing. In addition to this, other collaboration tools with excellent quality and crystal-clear voice eliminating the need for an additional Hosted Setup and can work with a business’s existing PBX are also offered. Equipped with features like geo-redundancy, 24-hour support, call analytics, and unlimited inbound calling, the Direct Routing for Microsoft Teams Calling solution opens doors for resellers and sales partners to offer Teams Voice service and Direct Routing service in a secure, simple and smooth manner.

Go for MachCloud and utilize the benefits of Microsoft Teams for your progressive business.

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Digital Communication Advantages | MachCloud

In Digital Communications
April 22, 2020
3 Min Read
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In the modern era, all cloud based businesses are aware of digital communication advantages. There is a boon in the digital communication market with various communication services coming up and providing competitive cloud communication platforms. In the midst of this, MachCloud has emerged as an all-in-one and unique communication platform.

The need for scalability in modern business

Scalability doesn’t only require infrastructure uplifting, it also requires an uplifting of the collaboration platform. Modern digital communication services provide scalability options to best fit in the market. In the midst of it, MachCloud offers pocket-friendly pricing and plans that provides a competitive edge to the customers and brings more bang for the bucks. With uncertain market trends these days due to COVID-19 crises worldwide, MachCloud offers scalability, both up or down, to its customers. This ensures smooth business operations in a collaborative manner.

Digital Communication and Microsoft Teams Direct Routing solutions

Since Skype is dead, like almost dead, Microsoft Teams is the next big thing in the domain of digital communications. Teams provide the collaboration needed for modern business communications amongst project teams. Microsoft Team is a promising tool that is going to stay for the next many years. MachCloud offers Digital communication services with Microsoft Teams Direct Routing and Calling in Teams Solutions.

MachCloud’s MachCloud Solution for Microsoft Teams® solution is designed specifically for companies adopting Microsoft Teams. With Direct Routing, customers can make calls worldwide in the Telephony network, via Microsoft Teams. MachCloud offers different pricing plans.

Providing state-of-the-art infrastructure for smooth communication

MachCloud® is another solution designed to meet the current Collaboration trends. It is easily deployable and provides with the facility of an enterprise phone system and makes you stay ahead of the curve. Features like call recording, one-to-one dialogs, reporting, chats, messaging and video call conferencing are few of the many features that are offered at MachCloud for better collaboration. MachCloud Cloud PBX provides latest Enterprise standards in terms of security and reliability with best in line PBX functionality.

Experience excellent call security to combat cyber attacks

In the modern world, security is a big concern for digital communication. MachCloud provides strong protection and security by end-to-end call encryption in Microsoft Teams. This makes businesses adopt Microsoft Teams without any security concern. Multi-factor authentication is also deployed for added security.

In a nutshell, MachCloud is equipped with all the tools necessary for a robust and reliable digital communication platform. The modern communication needs are diverse. MachCloud caters for all types of organizational communication from SME’s to large enterprises.

Head to MachCloud for a smooth and secured digital communication service delivery.

Did you find this article interesting? why not read: “Unleash the power of Microsoft Teams with an existing PBX Telephone System“?

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Digital Office: The Future Workplace is Already Here

In Digital Communications
March 25, 2020
3 Min Read
D

With the era of cloud computing, core cloud technologies have revolutionized digital workplace of today, digital communication and how businesses operate in real world. Workspaces have now changed a lot in the past few years. Modern workspaces are flexible, manageable and not bound within the bounds of the office building.

The adaptable nature of modern workspace increases productivity

Gone are the days when the workspaces were tied to nine to five working hours in the limited office space. Today, office space has been redefined, thanks to the latest technologies on board that have given rise to digital workplace and with implementation of digital communication. With the help of latest IT adaptive tools, employees are not tied to the workspace and thus can work form anywhere. This is one reason why “work from home” employees are increasing and after homes, cafés are the second best and popular locations to work from.

Collaboration is in the genes of the new generation

The most recent generation which is working in the industry now focuses on Time, frequency and speed. In order to stay ahead of the curve, the young IT experts always tend to find ways to speed up communication, increase work productivity and keep track of the future requirements in business. A normal practice of the Generation Z (born between 1980 to 2010s) is to communicate through digital means and adapt to digital communication solutions well. This is particularly why there are multiple Communication platforms out there with increased collaboration that caters for the increase in business communication needs of this generation.

The race to stay focused towards the future vision

The digital office spaces of today hold a wide variety of opportunities that are of most interest for the new generation of IT personnel.  Collaboration tools and communitarian infrastructure is both the key to a modern workspace that is enjoyable by the workers of today. Not only they require integrated tools, the modern requirements of workspace also include top notch infrastructure that keeps the business ahead of the curve.

MachCloud – The all-in-one platform to cater for modern workspace needs

MachCloud is on such integrated communication platform that takes all the modern workspace requirements into account. With MachCloud, companies can mix different technologies while still communicate effectively and seamlessly through the workspace. The experts at MachCloud understand the pressures of today’s workspace and thus provide all the support needed for effective digital workspace communication.  The solutions and services provided by MachCloud makes you in control of your digital workspace communication and cater for all business and management needs of today.

MachCloud is flexible, agile and easily adaptable to any business niche. With MachCloud, there is no need to disrupt the existing systems you are on. In fact, the existing systems, phone numbers and technologies can continue with newer systems replacing them in real-time.

Did you find this article interesting? Why not read: “Popular Digital Communication Trends from MachCloud Experts“? 

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4 cloud business phone features to look for in 2020

In Digital Communications
February 25, 2020
3 Min Read
4

The modern era of cloud computing has brought cloud business phone into the business space. For enterprises an Enterprise VoIP is better than a landline business phone. Like other systems in the office workspace, the cloud business phone system is also connected to the devices you carry, making it a better version of the typical landline business phone.

Microsoft Teams Direct Routing is a new player in the cloud business phone market. With a robust internal system of enterprise VoIP, Microsoft Teams make the cloud business communications smoother, secure and according to the needs of modern communication.

What to look for, in a cloud business phone?

In order to meet the increasing security and communications needs, businesses are focusing on features that make phone systems robust, integrated and scalable. Here are top four features for a cloud business phone that you know:

  • Simplified workflows

Phone systems today have built-in call tracking tools and offer integrated environments for easier task handling and management. One latest feature includes phone systems being integrated with a CRM, so whenever a customer submits an inquiry, the phone system automatically generates a ticket to the company’s ticketing system, thereby simplifying the overall workflow and taking the customer inquiry to the concerned department in an automated manner.

  • Smooth connections of multiple sites

Phone systems are not tied with wires anymore. Employees can take the company phones wherever they go. Similarly, advanced features of cloud business phone include providing the freedom to employees to divert calls coming via cloud PBX to their desired numbers in any country. In this way, your remote employees can continue with work with increased productivity.

  • No compromise on Quality

A business phone is all you need to carry out your business dealings, your customer communications like video conferencing, or communications within branches geographically apart. In this scenario, the major requirement is a clear voice quality with no latency or jitter to disrupt the flow communication. With increased communications needs in present and future, it is thereby very important to go for a phone system that ensures crystal clear voice.

  • Scalability

As mentioned before, scalability factor remains an important one throughout the business space. While you increase your business operation and grow your business to other areas, you’d need more employees, bigger teams and so your communication needs will grow as well. The factor of scalability is thus an important one to look for, while you are opting for a cloud business phone.

ALSO READ
Benefits of integrating fixed and mobile telephony with Microsoft Teams

MachCloud – offering the best features for a robust cloud business phone system

MachCloud is an integrated platform in order to transform business communication into a unified, collaborative experience. The platform meets the current and future needs of communication through its various offerings like MachCloud, consisting of fixed cost solution depending upon your business size, Office 365 Reselling services, calling in Teams, MachCloud’s Direct Routing powered by Microsoft Teams. MachCloud offers smooth flow of operations including easy migrations of your telephone number to Microsoft Teams.

Get started with MachCloud for an efficient and effective communication platform for your business.

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Secure calling with Microsoft Teams. Prevent security risks in telephone conversations

In Digital Communications
February 7, 2020
2 Min Read
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Microsoft Direct Routing is a gateway that connect Microsoft Teams with the Telephony network.  Every Direct Routing connection is intended for a single company (single-tenant) and is connected to a Session Border Controller (SBC) via an encryption connection. Nowadays SBC are often offered as a virtual server in a public Cloud service or data center. This set-up carries a security risk.

When an SBC is connected to the telephone network, an unencrypted SIP trunk via the internet is often used. Voice packets are sent over the internet without encryption. In addition, the infrastructure and / or SBC is managed by third parties that can store conversation data. Certainly, if public Cloud Services are used, it is not possible to determine who can access the data and who can access calls.

Teams direct routing with MachCloud

The MachCloud VoIP platform has extended the encryption of speech via Direct Routing to the VoIP platform itself. This prevents speech packets from being sent over the internet without encryption. With this solution it is also not necessary to use an SBC.

In addition, an existing telephone exchange will often be used in addition to the telephone service from Microsoft Teams. The CloudPBX from MachCloud has the ability to control encryption up to the SIP phone. It is also possible to only transport voice over a private network instead of the Internet. Only with these measures is it possible to minimize risks of voice traffic security breach.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.

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Five key issues with standby duty service using Digital Business Communication System

In Digital Communications, Unified Communications
February 6, 2020
4 Min Read
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Meet Ted, the CEO of a reputed enterprise. Ted has always been enthusiastic for a progressive Digital business communication system for his workplace communication. Ted believes, the success to his business is to expand business presence. This requires, more staff availability and the employees being available even in their off time. Well, that’s a tough demand.

Tim, the IT manager, has a solution: Standby duty service based on call forwarding.

It is no surprise that communication is a solution that connects people to people. Call forwarding now plays a major role in assuring staff availability, empowers employees to work on the go and expands business presence. When digital business communication solutions became the norm in business community, a lot of concepts from old business communication had to be mapped into the modern digital communications. One of them is “Standby duty service” which gets its implementation through Call forwarding.

Standby duty service

If employees take turns to be reachable by telephone outside office hours in the event of incidents, emergencies or other calamities, this is called a standby duty. An employee can have a standby duty during the day, at night or during a weekend. During a standby duty service, an employee can be called and asked to perform work. In the past a beeper or pager was used to call employees, but nowadays it is the employee’s mobile phone that is the primary workplace communication device. And sometimes things go wrong.

1.      The empty battery

Despite all the care, it may happen that a cell phone or workplace communication device has no range, busy or has an empty battery. If a telephone call for an employee is diverted to a mobile device, the call almost always ends in a standard voicemail service. This is undesirable in the event of an emergency. That is why Digital business communication systems the MachCloud-CloudPBX has the option in the standby duty service to play the message to the employee like: “Press a key to accept the call”. If the employee does not press a key, the call will be forwarded to a fallback number or central reception post. This prevents voicemail from getting in the way.

2.      A mobile app replaces manual transfer schedules

If the call forwarded to employees is managed by a person, a mistake can occur. An employee is sick or on leave. A much better option is to let employees sign up in the call routing plan themselves. The most user-friendly way is that of a mobile app, because people can operate it anytime and anywhere. When setting up a standby duty service, we ensure that someone is always registered in the forwarding schedule. This prevents an employee from logging off without another employee being registered. A change of the guard can only be activated by the new employee in the app by activating a virtual switch.

3.      Multiple standby duty services

Larger organizations often require multiple standby duty services. By assigning a separate number to each standby duty service and setting up a separate forward diagram to the mobile numbers of employees, optimal availability is ensured.

ALSO READ:

How MachCloud can help you in avoiding internal telephone usage cost?

4.      Often overlooked: What if things go wrong?

In the end, accessibility remains human work. Even though everything is arranged optimally, it is possible that a call for an emergency is not answered. That is why we emphasize that a backstop or is always included in the forwarding scheme. If a telephone call is not answered in the event of an emergency, it is better to play a message with a message about an alternative contact method, than a scenario where the caller is on hold endlessly. Call forwarding must therefore always include an end point with, for example, a message about how to act if the call isn’t answered.

5.      Fair share?

A standby duty is often necessary. But the hours often do not count as paid hours. It is important that employees know that the working hours are allocated to different colleagues according in a fair manner. This prevents employees having the perception, they account for more hours than colleagues. Insight into answering time is important as well. In the event of an emergency, it must be possible to review answering time. That is why reports and call details related to workplace communication can be made available. The MachCloud-CloudPBX supports all these functions.

Do you need advice when setting up a standby duty service in your Digital business communication system? Contact us via www.machcloud.com.

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