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Experience Direct Routing with Teams and PBX

In Digital Communications
August 16, 2021
3 Min Read
E

Microsoft Teams allow smart communication, modern chat facilities, state of the art meetings and easy files storage capabilities.

With Teams gaining popularity more than ever after Skype for Business retirement, cloud communication solutions providers and cloud business officials are looking for ways to get value from their existing systems with Teams as much as possible.

Initially called “bring your own trunk”, Direct Routing was introduced with Teams to provide a PSTN connection with Teams to facilitate Teams users.

Can I integrate Teams with existing systems?

Microsoft enables organizations to place external or internal calls within the organizations. However, telephony features within Teams are limited. To overcome this MachCloud developed a unique connector integrating Microsoft Teams with existing PBX systems via Direct Routing. It enables personalized levels of communication, using the Teams app on any device: Teams Phone, Smartphone or PC.

Chose the right solution

MachCloud allows you to set up telephony services in Microsoft Teams in three different ways:

  1. Replace existing Phone systems with Microsoft Teams. You can save PBX related costs and benefit from attractive calling plans;
  2. Connect Teams users to an existing Cloud PBX, based on MachCloud’s unique Teams connector. Full features PBX functions, combined with the power of the Teams app.
  3. Use the Teams app on PC or smartphone to set up your calls via MachCloud’s Hosted PBX. You do need a Business voice subscription or Phone addon. 

MachCloud assists in choosing the right solution and offers a smooth migration path allowing a ‘small step’ changeover. In case user requirements cannot be met with a single solution, a mix of traditional business telephony and modern calling in Teams can be introduced.

Things to consider before making your choice

  • Migration

To set up Teams or PBX Teams, you need to check telephone numbers, licenses, hardware and call routing. MachCloud offers advice and migration support.

  • Consider Remote working option

Since remote working has become a norm and virtual workplaces will be deployed to increase security, a long-term plan is essential to ensure good quality voice connections. Deploying a Cloud telephony system for remote workers, a PBX with Teams Connection needs to be managed and set up remotely. A backup routing is needed in case of connection failure.

ALSO READ:

HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

  • Frequency of conference calls

Depending upon the type of business, it is important to forecast the frequency of calls and meetings. Bandwidth and connection requirements must be clear before integrating PBX with Teams. Avoid bottlenecks during an important meeting while working from home.

  • Choose the Right Phone

Simply put, you can use a Smartphone, PC, or existing phone connected to the hosted PBX. However, if phones are used with Teams, you need Teams-certified hardware or migrate existing hardware.

MachCloud is your solution to a successful Teams Migration

MachCloud makes your tasks easier by offering smooth migration options with Microsoft Teams. The all-in-one unified communication provider also provides services like PBX Cloud, Cloud Voice, SIP Trunking, and much more.

Get started with MachCloud for a smooth transition to Teams.

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4 Compelling reasons to adopt unified communications in the cloud business

In Unified Communications
August 13, 2020
3 Min Read
4

Modern Unified communications is a way to streamline core business operations and increase productivity. With a state-of-the-art business phone in place, your employees can collaborate better and manage project communication much more eloquently via email, chat, phone, text, voicemail, audio conferencing and video conferencing. Having the right Unified communication setup lets you have an improved relationship with your customers too.

What are the few UC Solution options?

Modern born-in-the cloud PBXs are best to opt-in to a business. There are options to go for a SIP Trunking solution or a Hosted PBX system. In addition to this, Microsoft Teams is also a lucrative and emerging unified communication trend that satisfies most businesses’ communication needs. It offers Direct routing capabilities in which you can experience Teams Calls via your existing PBX.

What are the Major benefits of unified communications?

Apart from better collaboration, Unified communications provide many other benefits. Let’s have a look:

  • Top-notch infrastructure

With cloud communications, you get top-notch infrastructure at your hands to carry out inbound and outbound calls within your office. Cloud communications also provide geo-redundancy which inherently provides your business communication structure, resiliency against any disaster, or more specifically against a pandemic.

  • Improved business flows

Well-crafted unified communication solutions of today are designed to keep People’s communication in mind. Either they are your customers or employees; you’ll have to deal with people at the end of the day. With improved people communication your business processes eventually improve that gives you all the productivity needed for a growing business.

  • Reduced Shadow IT effects

In modern workspaces, it is getting difficult to combat the effects of Shadow IT. With a centralized cloud communication solution, you can stop shadow IT in its tracks. This keeps cyber criminals at a bay.

  • Better customer experience

Once you’re internal and external comm channels are better connected, you get faster response time. This makes things easier for the sales team or the customer support people to tackle customer things. 

Also read: A GUIDE TO DEPLOY MICROSOFT TEAMS DIRECT ROUTING

MachCloud takes your business to the next level

With MachCloud, your organization can get a modern communication system within no time. MachCloud provides best-in-line solutions for business communication. With services like Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, and Calling in Teams, MachCloud stands out from others. The Calling in Teams Solution can be obtained via MachCloud Solution for Microsoft Teams Solutions. In addition to this, there is a MachCloud Voice solution for better Calling options.

Keep your business communication updated with the latest MachCloud offerings and take your business phone to the next level.

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Get ready for Microsoft Teams certified desk phones

In Microsoft Teams
August 7, 2020
3 Min Read
G

After amazing Telephony Services, Microsoft has introduced new Teams certified desk phones.

Recently Microsoft explained in a blogpost how Teams capabilities can be enhanced using modern Phones. Formally a part of Microsoft Teams Displays, the desk phones provide a modern experience of communication and collaboration. The devices are enriched with features like high-quality call and video capabilities, buttons, and a hands-free experience. The devices are powered by Cortana, AudioCodes, Poly, and Yealink.

What are the new Microsoft Teams certified desk phones and devices?

Since Microsoft is already eager in making Teams the most secure platform for communication, the introduction of a new certified desk phone will add to the already tight security of Teams. Here are the desk phones that Microsoft has announced to offer by the first half of 2021:

  • Basic Microsoft Teams IP Phones

These phones promise the functionality of a full-fledged office Business Phone and telephony services. It is expected that Microsoft is planning for a normal phone interface with Buttons. This means the desk phone can be used like typical office phones with or without a touch interface. The hardware interface is kept for an overall cost-effective device affordable for businesses and easily replaceable for existing out-dated telephony services.

  • Microsoft Teams USB Phones

Many users are still used to heavy calling and would need out of the box features in addition to Microsoft Teams calling experience. To cater to that, Microsoft offers USB peripherals that can be attached to USB phones. They are easily connected to PCs or MACs for a rich Teams Calling experience. The basic Yealink USB phones are expected to land in the market by late 2021.

Related: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

Microsoft is committed to providing a next Level communication with Teams

With new phones in the market, the concept of remote working can be eased for work from home employees. Since after the COVID-19 work from the home shift, many organizations are moving towards a more hybrid workplace environment. The announcements on the introduction of Teams Display devices are the next step to foster a hybrid workspace for companies.

MachCloud- the all-in-one Microsoft Teams service provider

MachCloud is committed to foster communication and enhance business communication for modern organizations. With a broad range of telephony services to choose from, MachCloud lets you stay on top of the curve with prompt communication. The platform provides Microsoft Teams Calling solutions in addition to Teams Direct Routing. The MachCloud Solution for Microsoft Teams service is committed to providing Teams related solutions to originations that are willing to make the shift to Teams. The experts at MachCloud are always ready to assist organizations with expert advice and assistance.

Get started with MachCloud for a rich next level business communication experience.

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Microsoft Teams integration with Business Phone: What to expect?

In Business Communication, Digital Communications, Direct Routing, Microsoft Teams
July 28, 2020
3 Min Read
M

A business Phone system is essential to every business these days. Microsoft Teams is a unified and full-fledged communication system that helps organizations to collaborate within the business environment. Latest business communication methods like chat, audio conferencing, and video meetings, file sharing is provided to users to stay in the know with the latest updates within a company project. 

Every Business still needs a business phone

Even though business communication has evolved from the traditional phone, a phone remains as the most common form of communication in offices today. There are scenarios where you have to communicate one-to-one with a customer or supplier outside your company. These scenarios are catered for in the Teams app as integration with VoIP systems is supported. Doesn’t it make business communication a whole lot simpler and smoother?

Setting up calling services in Teams

Setting up calling services in the Microsoft phone system is no rocket science. All you need to know is that you have the right licensing. Teams VoIP services can be obtained with an additional Microsoft 365 license. To use a phone system you have two options: 

  • Calling Plans: Get to know if Microsoft Calling plans are supported in your area. 
  • Direct Routing: Go for Direct Routing in Teams with your trusted local Telephony partner and select whether you want to keep using your existing comprehensive PBX or not.

What Should I know to set up a phone system with Microsoft Teams?

There are a few technical aspects of Teams that every business must be informed with. Let’s traverse through the important considerations of setting up your organizational phone system with Teams:

Use the existing PBX

That is the beauty of Microsoft Teams phone system. It doesn’t require you to start from scratch; rather, you can continue using your existing PBX. This way, your PBX can continue to stay, but you can still leverage the benefits of Teams Calling plans and chat-related features. Teams, thus, acts as your soft client for PBX.

Get the Right Phones

The existing business phone devices deployed at your end are in no way a hurdle between setting up Teams and be able to make calls via Teams, however, it is essential to know a few devices that would be replaced at your end (with no additional cost). Teams certified hardware includes very comprehensive Yealink phones: 

  • Yealink SIP-T40P
  • Yealink SIP-T41S
  • Yealink SIP-T42G
  • Yealink SIP-T42S
  • Yealink SIP-T46G
  • Yealink SIP-T46S

Related: WHAT PHONES WORK WITH MICROSOFT TEAMS?

Know your requirements

It might sound a bit challenging, but it is always good to have a vision for the communication as to how would you want it a few years from now. In other words: Know your requirements. The abrupt pandemic in 2020 has introduced a new requirement: Remote working.

Having remote working employees requires a high-speed connection, low latency, and frequent connections to the phone system, while limited internal communication requires an average internet connection and fewer connections to the phone system.

If remote working is one requirement, specify it in advance.

Related: MUST HAVE TECHNOLOGIES FOR ‘WORK FROM HOME’ SCENARIO

MachCloud is the Right Provider to get your PBX running with Teams

MachCloud offers seamless ways to integrate Teams Calling options with your existing phone system at reasonable rates. The Teams of experts are proficient to tackle all internal and external Teams related connection glitches that need addressing. The all-in-one communication platform also offers Teams Direct Routing, Calling in Teams, and purchasing Microsoft 365 licensing options.

Stay connected and get started with MachCloud to keep your business stay ahead of the curve in digital business communication systems.

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What phones work with Microsoft Teams?

In FAQ, Microsoft Teams
July 17, 2020
1 Min Read
W

Many partners are working closely with Microsoft to provide Phones for Microsoft Teams. Currently, there are many Teams supported Desk Phones like Lenovo Think Smart View business communication device, Poly CCX 600 Business Media Phone, Teams Edition with No Handset, Poly CCX 400, Poly CCX 600 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition with Headset, Poly Elara 60 WS for Voyager 5200 headset included, Yealink T55A for Microsoft Teams, Yealink T58A for Microsoft Teams, Audiocodes C450HD for Microsoft Teams and many others. In addition to this, Teams supports Speakerphones like Yealink CP700, Poly Calisto 3200-M USB-A (this personal and portable USB Speakerphone is coming soon), EPOS Sennheiser EXPAND SP 30, Yealink CP900, Poly Calisto 3200 USB A and EPOS Sennheiser SP 220 MS.

Apart from this, Microsoft Teams is also supported by Conference Room systems devices like Trio C60 Poly. For more information on the type of Teams supported Phones, Get in touch with a MachCloud Expert.

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5 Technology Must Haves for ‘work from home’ scenario

In Business Communication, Digital Communications, Microsoft 365, Microsoft Teams, Office 365
July 10, 2020
3 Min Read
5

Work from home has become a norm in companies ever since the COVID-19 had been declared as a pandemic. However, in the IT sector, the term “work from home” has been circulating for more than a decade now. People who telecommute often know what gadgets to have their hands on, for a smooth work from home experience. However, this pandemic has forced most of the organizations to implement telecommuting and get their hands on the latest technology to facilitate home working.

What are the major Home Working Technology Must-Haves?

Cloud communication tools have emerged as major essentials to keep teams connected while staying geographically apart. If you think you can manage with a normal chat-based tool or simple email communication, you might be surprised that it isn’t enough to cater for today’s collaboration needs.

  • Video Conferencing Tools

Either it is your regular Agile meeting or a comprehensive Project feasibility report meeting, a video conference is essential for one on one communication with your boss or employees for better Team collaboration. There are many freely available Video conferencing tools, but they are vulnerable to threats. However, Microsoft Teams is a full-fledged solution that provides secured Video conferencing experience.

  • Project Management Tools

While staying at home it requires more effort to notify Teammates of the project progress. Investing in a better project management tool is always a good idea since it reduces the time you need to notify every member of the team on the work progress. Cloud-based Project management or business productivity tool would be an excellent choice to foster the team’s collaborations being geographically apart.

  • Microsoft Teams Collaboration Solution

This is by far the most effective and efficient productivity solution to cater for modern-day project sharing needs amongst project teams. Since its native to Office 365, you get to share any SharePoint content, Word, PowerPoint, and Excel work files for better understanding and collaboration. In addition to this, Teams offers Calling in Teams Solutions for easy calling right from your Office 365.

  • Cloud PBX for Staying Connected

Even if you are not working from home, this tool comes in handy for normal office communications. A cloud PBX lets you stay connected with other Teams members via cloud communication technology. It is also cost-effective for the organization and lets you stay in control of your cloud-based calls and offers all the features of a Cloud Phone system. So, whether you are working from home or office, a Cloud PBX is a must-have technology!

  • Digital Assistants

Digital assistants have emerged as an important tool to cater for fast-paced communication. Most workers are mostly familiar with digital assistants. These tools can carry out calls for you, take notes, and send emails at the scheduled time and much more. Modern telecommuting requires a digital assistant that can adapt to the working schedule and learn about next Gen communication requirements.

Related: WORK FROM HOME SIMPLIFIED WITH UNIFIED COMMUNICATIONS

MachCloud – The cloud communication platform for modern-day business communication

MachCloud provides a digital communication solution that derives collaborations and makes it effective amongst remote working teams. MachCloud has assisted various teams in connecting them for productive working amidst the employees to work from home scenarios. It offers services Like Microsoft Teams solutions including Calling in Teams, Direct Routing for Teams, Office 365 reselling, SIP trunking, and Cloud PBX. No matter what size your organization, there is something for every type of business.

Get started with MachCloud’s services for a smooth work from home experience.

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What is a Cloud Phone System?

In Cloud PBX, FAQ, VOIP
July 9, 2020
1 Min Read
W

A Cloud Phone System utilizes VoIP business phone systems hosted in the cloud by a Cloud-based communication Provider. Cloud Phone Systems are better alternatives to existing On-premises business phone systems that offer better security, and advanced telephony features like auto-attendants, conferences bridges, extension dialing, and much more. These are cost-effective alternatives to the traditional VoIP telephony services for businesses.

Cloud Phone System is best suited for remote working and modern needs of business scalability. The best part is that the services are approachable by any business and have plans that can be fit under any budget ranging from a Small to Medium-sized business to a huge enterprise.  Cloud Phone Systems like Microsoft Teams are fully secured and protected with end-to-end protection. With a Cloud Phone system, the maintenance and upgradations are all handled by the Service Provider which saves you time and effort.

Stay in the know by reaching out to experts from MachCloud and get all the details you need to set up a Cloud Phone System for your business.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Business Phone: Current and Future Trends

In Business Communication, Digital Communications, Unified Communications
June 26, 2020
3 Min Read
B

Mobile Business phones have become more powerful than supercomputers in 1969. In today’s time, like other daily life operations like bill payment, bank transactions, and managing office work is also going to be eventually managed from the cell phone. In fact, in many companies, ever since the work-from-home policy was adopted during COVID-19, most of the digital communications Cloud collaboration work is done right from employees cell phone and it is used more of a business phone during work timings than a personal device.

It’s still good to talk

As of today, Mobile Phones are the prime medium to text and talk while being geographically apart. This prime purpose will be the same in all eras to come; however, it can be extended with the modern needs of business communication. Features like toll-free numbers, virtual assistants, and bots directing the customers at customer support. With the advent of 5G, business phones and cloud collaboration will be further refined.

What is the business phone evolving into?

The future of AI-based UC solutions may make the use of business phones for include improved online meetings with automatic transcription, based on features like intelligent speaker tracking in a meeting, facial recognition, automated identification and authorization of meeting members when they request to join, generating meeting minutes, finding useful content related to meeting agenda, user recommendation on which employees should join a meeting. All this is basic “Talking over a phone” just taken to a Next Level.

The cornerstone of the business: The Right Business Phone Services

No matter how much you invest in the infrastructure or the cloud, a business phone is only going to be lucrative if you invest in the Right Plan. Many providers include services of installation and planning of the new phone system that is feasible for the organization. Similarly, providers provide an easy transition into the new phone system from the existing system along with expert advice and support on expanding the new system as per business growth.

MachCloud – The Platform providing the latest business collaboration tools

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like Calling in Teams, CloudPBX, SIP Trunks and Integrated Direct Routing. The Microsoft Teams Smartphone app becomes the central platform for collaboration and business communication, as MachCloud connects the Office PBX to Microsoft Teams. The Teams app has high tech Codecs, efficient battery management and effectively replaces traditional SIM based Fixed/Mobile services. Getting started with MachCloud will let you experience the next level Microsoft 365 experience.

Get on board with a state-of-the-art business communication platform and Equip your business with MachCloud today for effective business communication.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Get improved Microsoft Teams Calls experience by clearing your cache first

In FAQ, Microsoft Teams
June 25, 2020
2 Min Read
G

Microsoft Teams calls are heavily being used to carry out business and academics related communication all over the world. Like other systems, Microsoft Teams application also stored cache for better performance. However, having a sizable cache can greatly hamper performance instead of speeding things up. Thus, Clearing Cache is an important task which, by default, Microsoft Teams hasn’t introduced in its current interface. Today, we’ll walk you through the process of Clearing Cache in Microsoft Teams for better usability and user experience.

How to Clear Cache in Microsoft Teams?

Although, the feature is requested, till the time Teams include that in their application, we present a workaround for that. You can clear the cache and speed up Teams performance by following the below-mentioned steps in Windows 10.

  • Step 1: Quit Microsoft Teams

To clear the cache, you have to Quit Teams. You can’t perform the steps while being in a call while using Teams. To Quit Teams, Right Click on Teams Icon and click Quit.

  • Step 2: Navigate to the Directory

Now open a File Explorer and paste the following:

 %appdata%\Microsoft\Teams

This will take you to the exact Teams Cache location and you don’t have to navigate a lot of folders and places to reach there.

  • Step 3: Remove contents

Make sure you delete all the files residing in the Folder (where you have just navigated to). Make sure all the hidden files are deleted as well. (You can show hidden files under Folder settings)

  • Step 4: Restart Teams

Deleting the contents of the Folder won’t delete Teams from your system. Once you restart, you’ll have to provide Teams settings again but you will greatly experience an improvement in the Teams performance.

MachCloud – The robust platform with answers to all your communication problems

MachCloud is a leading cloud communication service provider in the market. The platform provides Microsoft Teams related solutions like MachCloud Solution for Microsoft Teams which enable organizations to setup calling in Teams Solutions and Teams Direct Routing. A whole range of Teams calling plans are there to facilitate any kind of business. The flexibility and scalability provided by MachCloud make it a favorite cloud-based Teams provider amongst businesses.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
S

SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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