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How Voice and Video Calling benefits modern Business Communication

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Ever since the advent of cloud businesses have shifted their common and day to day operations to cloud based or Hosted systems. For example, companies have opted for financial software hosted in the cloud for better reliability and availability. Similarly, organizations ranging from SMEs to Enterprises have taken one leap forward in the business communication domain with deploying Voice calling as a business communication tool.

Why is Voice and Video Calling gaining popularity?

Voice calling has been a major mode of business communication. Video calling has been introduced as a new mode for meetings amongst groups or individuals located geographically apart. One reason for voice and video calls gaining popularity is that remote working is becoming a norm. In addition to that, cloud-based Voice and Video Calling provides the best inline experience in a cost-effective manner.

Top business benefits of Modern cloud-based calling 

  • Hassle free setup

With Cloud-based Voice calling, the setup has become hassle free. Unlike traditional setups, there is No clutter of wires for setup. Cloud based setups are quick and provisioning is easy.

  • Reliable connection

Unlike traditional business phones, cloud-based phones provide faster connections and reliable phone communication. With cloud, the number of dropped calls are almost reduced to zero. 

  • Quality service

Cloud based vendors offering Cloud Voice solutions promise high quality calling experience. There is less jitter and reduced latency so the calls are not affected by these issues.

  • Improved productivity 

Businesses opting for cloud-based setups are experiencing better productivity. With Cloud Voice, the employees can work on-the-go. Making them more productive and beneficial to the business. Modern collaboration requires less time to spend on tools since they are easy to handle. This also improves productivity.

  • Better flexibility

Whether you wish to scale up your business or scale down, cloud-based Voice solutions have got you covered. As your number of employees increase, your cloud voice solutions can be scaled up as per your needs.

ALSO READ: HOW TO ENSURE CLOUD SECURITY IN A REMOTE WORKING BUSINESS?

MachCloud offers modern Voice Calling Options for Businesses 

MachCloud is a next-gen Cloud Telephony provider. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for WebEx, Voice for Zoom, and Cloud Voice.

With a MachCloud setup, you can stay ahead of the curve with the latest infrastructure and technology. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup provisioning and management.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

How many calls can a SIP trunk handle?

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One SIP Trunking channel is needed for each call. So it depends on how many channels you have for your business. Your business can handle as many SIP Trunking calls as you have channels. For example, if your business requires five active calls at the same time then you need to have at least five channels. So according to this example, the sixth person to call on your number will hear a busy signal. So in a nutshell:

1 trunk channel = 1 inbound/outbound call

Once any of the busy channels and their call is free then the next outbound call can be successful.

MachCloud offers a platform to cater all your SIP Trunking and Cloud Telephony needs. With MachCloud, the migrations and onboarding are made easy and hassle-free. You can get unlimited trunk channels and competitive calling rates.

Get in touch with a MachCloud expert to get help and support for SIP Trunking.

Why should you Switch to a Cloud-Based Phone System?

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Deploying a Cloud-based phone system is a reliable solution in the modern era. Businesses today are looking for ways to upgrade their infrastructure and keep it up to date with modern times. However, a traditional telephone system is costly due to higher setup and hardware costs, in addition to the recurring maintenance costs. A cloud-based phone system, on the other hand, has several benefits like hassle-free setup, cost-effectiveness, etc. Let’s have a look:

  • Cloud Phone is Cost-Effective

One major reason that attracts companies towards Cloud-based phone systems is the cost-effectiveness. There is less management cost, less setup, and maintenance cost, and less expensive overall.

  • Cloud Phone is fully integrated

Integrating a company’s cloud phone system with its apps highly increases the company’s efficiency. Business tools that are hosted in the cloud are easy to deploy and let employees and customers stay connected. With cloud phones, there is email, IM, Videoconferencing, and CRM tools all in one place.

  • It’s Easy to Use

With an integrated environment, Cloud Phone is easy to use. Cloud-based phone systems allow their users to log in from anywhere, thus there is no need to call explicitly from the office desk. Your employees can make business calls on the go.

  • Cloud-based phone system offers Flexibility to Scale

Businesses often need to scale up or down. With a cloud phone, businesses can increase their Phone channels/ lines as per the requirement or even decrease them if needed. So, you can add as many extensions as they are needed. To deactivate a few extensions, you simply need to call the vendor and that’s done.

  • Business Continuity

Cloud-based phone systems come in handy in case of a calamity. Since the servers are located at different geographical locations, if the area of your office space is hit by a storm or a hurricane, the business communication can still function well even if the workspace is not in an operational state.

  • Better Customer service

With CRM tools integrated, Cloud computing is a handy approach towards improved customer service and complaint management. Virtual Receptionist (VR) or Auto Attendant features are there to stay connected with your coaster 24/7.

ALSO READ: MODERN MICROSOFT TEAMS TOOLS FOR REMOTE WORKING EXPERIENCE

MachCloud helps providers with a hassle-free Cloud Telephony setup 

MachCloud is a next-gen Cloud Telephony provider. With a MachCloud setup, you can stay abreast of the latest infrastructure and technology without having to worry about the maintenance or updating of the hardware. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup and troubleshooting. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for Web-Ex, Voice for Zoom, and Cloud Voice.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

Discover Next-level Calling in Microsoft Teams for Business

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The hype Microsoft Teams Online has created in the bigger picture of Cloud telephony is exceptional. Microsoft Teams has given a new dimension to meetings with Microsoft Meet. If your organization is still not on Microsoft Teams yet, you can check out the look and feel of it since you can join Microsoft Teams meetings as a guest. 

There’s so much with Microsoft Teams, like you can keep all of the activities under one tab with an organized Activity feed, it’s efficient for a Hybrid environment to work and its secure Login takes care of user privacy. Let’s talk about the 7 reasons why your organization needs Microsoft Teams to thrive in the future of cloud communication.

Top 7 benefits of Microsoft Teams for Your Organization

  • Teams Provide a hub for teamwork

Microsoft Teams offers easy collaboration within your team with features like Call, Chat , Collaborate and Phone calling.

  • Teams Video calling is a life saver during remote working

While remote working, there is a need for next level collaboration. Teams provide that environment that keeps you connected with your coworker. The Video calling feature allows for hundreds of users in the meeting.

  • Planner App lets Teams user stay organized

Teams offers a Planner app that lets you integrate your favorite productivity apps. This way, you can get all the tools you need in one place. Goodbye toggling between apps.

  • Less email hassles

Teams provide easy file sharing on differ channels and chats. So, there is less hassle when managing emails. You don’t want to be involved in threads that aren’t meant for you with Teams.

  • Improved Employee productivity 

Teams provide easy working in a hybrid environment. Even if the employee isn’t on the desk, he or she is available via the Teams App. So, employees can be working from anywhere, which practically improves their productivity levels. Teams provide easy calling on- the – go!

  • Not limited by Hardware or Software

The best thing about Teams is that it can be integrated into your existing PBX solution. There is no special hardware required. All you need is a Teams app and the licenses. You are good to go on your existing infrastructure

  • Easy meeting scheduling

Microsoft Teams provides easy syncing of calendars and meetings. It is equipped with all the many tools you need for calendar syncing and discussing meeting agendas, uploading and sharing documents and carrying out the meeting in an online mode.

MachCloud Offers Easy Calling in Microsoft Teams Solutions

Microsoft Teams is a complete Cloud Calling system. MachCloud offers Teams Voice solutions that are end-to-end managed services for Calling in Microsoft Teams. With MachCloud, you can enjoy calling to anyone in the world, cost-effective international calling plans, Teams Voice failover service availability, and a fully encrypted Voice solution to protect your privacy.

Get on with MachCloud and deploy a seamless Microsoft Teams solution for a next-gen cloud calling experience. 

Remote Working – The new Norm in the POST COVID era

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Remote working has been around for a while in the IT industry, but no one could have imagined in the year 2019 that the following year will enforce remote working to all types of businesses. Ever since Microsoft Teams surged up in popularity during the pandemic in 2020, businesses are trying to opt for Teams and similar other Cloud telephony systems which can help them function properly since work from home is the new norm. As we move ahead in the Post Covid era, CEOs and managers all over the world are looking for ways to keep the remote working experiences smooth and easy-going.

The Importance of Voice in the Remote Working Era

Many countries in Europe are striving towards normalizing remote working in the legislation. That being said, the effectiveness of the business depends on communication. Meetings, discussions, brainstorming sessions, you name it. Thus, the importance of clear communication is inevitable, and a good Digital Communication platform is all you need for it.

Cloud Voice is the new Norm

Speaking of Cloud, it is the backbone of today’s business much like the Internet was until a few years ago. The internet is the gateway to cloud and digital communications. Modern companies are aware that making the shift to the cloud is the only way for a sustainable future. Thus, the adoption of Digital Communication platforms is widespread.

Say goodbye to Bottle Necks

Gone are the days when digital communication was full of jitters and lags. Thanks to the Cloud, there are no connection bottlenecks. May it be Video meetings or Cloud Calling; the conversation is streamlined effectively. 

ALSO READ: HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

Microsoft Teams has got you covered

Microsoft Teams has gained popularity over the years. With Skype for Business now dead, Teams is the new mode of digital communication for Microsoft users. Teams is an all-in-one digital communication platform with the best in-line security and privacy regulations in place. Microsoft Teams is best used in academic institutes for remote learning, small businesses for remote working employees and enterprises for telephony and to hold meetings across the continent and even the globe. 

MachCloud is your one window to a Cloud-based Telephony future

MachCloud offers many types of Cloud Voice products including Voice for Microsoft Teams solutions, SIP Trunking, Cloud PBX, and many others. The Digital Communication platform provides Next-Generation Cloud Voice Solutions to enterprises and SMEs alike. So, whether you are planning to deploy Teams, Zoom, or any other cloud telephony service, MachCloud has got you covered.

Check out MachCloud products and make the shift to a Cloud-based digital communication platform like MachCloud.

How to set up a Microsoft Phone System?

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The first thing you need to figure out is that the Microsoft Phone system is available in your country. This phone system requires you to have a Microsoft 365 license. The steps to get a Phone system are the same as acquiring a license for Microsoft 365. By using Direct Routing from your local Telecom Provider, you can have any available national or international Calling plan from them. The next step is to get Phone numbers for your users. Your existing phone numbers can also be ported while you choose the Microsoft Phone system.

Microsoft provides full-fledged documentation for setting up Microsoft Phone systems. You might want to get in touch with an expert.

Get in contact with a MachCloud expert to deal with setting up a Microsoft Phone system at your end.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

How does cloud based VoIP work?

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A Cloud-based VoIP combines the services of a PBX business phone system and links to the hardware residing in the Cloud. A cloud-based VoIP is highly secure, provides redundancy, failover clustering, and possesses geographically diverse servers.

In other words, a cloud-based VoIP is a Hosted VoIP service. The calls in a business phone system are routed via the IP Phone system. Similar is the case for Audio, Video calls and messaging. It requires a high-speed internet that is fit for business purposes.

Such a setup allows for incoming calls to be routed on either the Desktop IP Phone, Desktop Phone or VoIP Gateway, Softphone on a device, any Smart Phone with a VoIP app or even Microsoft Teams.

Get in touch with a MachCloud Expert to know more about Hosted VoIP for business.

What is a Cloud Phone System?

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A Cloud Phone System utilizes VoIP business phone systems hosted in the cloud by a Cloud-based communication Provider. Cloud Phone Systems are better alternatives to existing On-premises business phone systems that offer better security, and advanced telephony features like auto-attendants, conferences bridges, extension dialing, and much more. These are cost-effective alternatives to the traditional VoIP telephony services for businesses.

Cloud Phone System is best suited for remote working and modern needs of business scalability. The best part is that the services are approachable by any business and have plans that can be fit under any budget ranging from a Small to Medium-sized business to a huge enterprise.  Cloud Phone Systems like Microsoft Teams are fully secured and protected with end-to-end protection. With a Cloud Phone system, the maintenance and upgradations are all handled by the Service Provider which saves you time and effort.

Stay in the know by reaching out to experts from MachCloud and get all the details you need to set up a Cloud Phone System for your business.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

An insight to employee experience with Microsoft Teams and MachCloud

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Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

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7 thoughts on Microsoft Teams Portal adoption with existing (Cloud) PBX

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In the coming years, traditional telecommunication solutions will be replaced by digital business communication systems such as the telephone service from Microsoft Teams. Organizations are faced with the choice to replace the entire telecom service or to maintain a Cloud PBX next to Microsoft Teams. Despite the advantages of telephony in Microsoft Teams, organizations will often keep the existing Cloud PBX.

Here are a few things you must be aware of while considering moving to a modern digital business communication platform.

1. Change of work process

When migrating digital business communication systems, it is not the technical challenges that require most attention. In order for the implementation to succeed, attention must be paid to changes in the use of communication systems and the associated work processes. Some people will adopt the new system in a short period, but others require more time. During a certain period, the existing Cloud PBX and Microsoft Teams will have to function side by side.

2. Maintenance of functions through Microsoft Teams Portal

In some organizations, special functions of a Cloud PBX cannot be directly replaced by calling in Microsoft Teams. Examples of this are: Call Center functions, Wall board, special routing, functions for a reception post and connections with CRM packages.

ALSO READ Microsoft Teams Direct Routing: Where to start?

3. Device retention

At present, the purchase price of devices that are suitable for calling with Microsoft Teams is still high. Some functions of existing telephone devices cannot be replaced. It may therefore be necessary to continue to use existing devices in combination with a Cloud PBX.

4. Telephone number management

When migrating to a new digital business communication system, it can be useful to migrate telephone numbers that are in a telephone number block, one by one. MachCloud has a Web portal that allows  telephone number block management in real time and transfer of numbers to Microsoft Teams. For this it is not necessary to port numbers. This has the advantage that if something goes wrong, numbers can immediately be returned to the existing system.

5. Redundancy

If telephony is business critical, it may be necessary to  have redundancy implemented when opting for a digital business communication solution. You can get that implemented through the Microsoft Teams portal. An example of this is the design of a customer contact center cloud solution based on geographically separated data centers.

ALSO READ 5 Microsoft Teams Direct Routing Features to Look Forward

6. Flexibility price plans

The call traffic per user can vary greatly. Some employees need a small bundle of calls, while others, for example, have high call volume to international destinations. Microsoft Teams  portal caters for both. To minimize costs, it may be desirable to allow international frequent callers to use a special price plan based on a charge per call.

7. Support

Telephony is a service that must be accurate on all details. Is it necessary to be able to call anonymously? Is it necessary to filter call traffic or set up protection against over-usage? Perhaps special solutions are needed for a standby duty service or reports? For all these types of questions, the use of a Cloud PBX in addition to Microsoft Teams portal may be the correct answer.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.

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