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Does VoIP System work if the internet is down?

In FAQ
July 7, 2020
1 Min Read
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Modern VoIP systems are totally dependent on the Internet to function properly. However, if there is an internet failure, the Providers of the VoIP service have fallback facilities. Thus, companies can define what needs to happen when the target device is not online.

So, technically, the VoIP system can still run while the internet is down. This mechanism is called failover protection and can be activated without any human intervention. It means other options are considered in such a case, backup lines are attached that are analog lines for routing calls when there is no internet. As soon as the internet is up and running back again, the phone lines will be connected to Digital. Thus, the Hosted system maintains a smooth flow of communication and makes sure no calls are missed while there are technical issues including the internet being down.

Get in touch with a MachCloud expert to know better and explore about VoIP systems and failover mechanism.

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What is a Cloud PBX?

In FAQ, PBX
July 3, 2020
1 Min Read
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A cloud-based PBX is a business phone system. MachCloud offers a complete Cloud Phone system via Cloud PBX. It empowers businesses to utilize PBX capabilities right from the cloud. Cloud PBX is a type of modern telephony system in which flexibility is the prime concern. It provides ways to integrate cloud services and features with the current telephony infrastructure. Traditionally, PBX systems were used to make receive and transfer calls; MachCloud® Cloud PBX replaces that system and provides full control on call functionality.

The MachCloud Cloud PBX is a unified communication system that provides initiating and receiving phone calls as well as conference call involving more than one participant, call queues, and much more. Calls can be delivered and managed from the portal and MachCloud Cloud PBX does not bind the users to a specific location or device. 

Get in touch with a MachCloud expert for more details on MachCloud Cloud PBX.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW DOES A CLOUD PBX WORK“?

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Business Phone: Current and Future Trends

In Business Communication, Digital Communications, Unified Communications
June 26, 2020
3 Min Read
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Mobile Business phones have become more powerful than supercomputers in 1969. In today’s time, like other daily life operations like bill payment, bank transactions, and managing office work is also going to be eventually managed from the cell phone. In fact, in many companies, ever since the work-from-home policy was adopted during COVID-19, most of the digital communications Cloud collaboration work is done right from employees cell phone and it is used more of a business phone during work timings than a personal device.

It’s still good to talk

As of today, Mobile Phones are the prime medium to text and talk while being geographically apart. This prime purpose will be the same in all eras to come; however, it can be extended with the modern needs of business communication. Features like toll-free numbers, virtual assistants, and bots directing the customers at customer support. With the advent of 5G, business phones and cloud collaboration will be further refined.

What is the business phone evolving into?

The future of AI-based UC solutions may make the use of business phones for include improved online meetings with automatic transcription, based on features like intelligent speaker tracking in a meeting, facial recognition, automated identification and authorization of meeting members when they request to join, generating meeting minutes, finding useful content related to meeting agenda, user recommendation on which employees should join a meeting. All this is basic “Talking over a phone” just taken to a Next Level.

The cornerstone of the business: The Right Business Phone Services

No matter how much you invest in the infrastructure or the cloud, a business phone is only going to be lucrative if you invest in the Right Plan. Many providers include services of installation and planning of the new phone system that is feasible for the organization. Similarly, providers provide an easy transition into the new phone system from the existing system along with expert advice and support on expanding the new system as per business growth.

MachCloud – The Platform providing the latest business collaboration tools

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like Calling in Teams, CloudPBX, SIP Trunks and Integrated Direct Routing. The Microsoft Teams Smartphone app becomes the central platform for collaboration and business communication, as MachCloud connects the Office PBX to Microsoft Teams. The Teams app has high tech Codecs, efficient battery management and effectively replaces traditional SIM based Fixed/Mobile services. Getting started with MachCloud will let you experience the next level Microsoft 365 experience.

Get on board with a state-of-the-art business communication platform and Equip your business with MachCloud today for effective business communication.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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Top 7 Cloud PBX Benefits for Business Communications

In Unified Communications
June 8, 2020
3 Min Read
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Various Cloud PBX benefits make Cloud PBX the favorite digital business communications solution amongst all types of businesses. The emergence of cloud-based PBX systems offers a variety of advanced features that were not available in traditional business communication methods or were provided at a very high cost.

What is Cloud PBX?

To get a clear picture, Cloud PBX is a business communications solution in which the entire business phone system resides in the Cloud, on servers and it is hosted in off-site data centers. It is made available to the organization via the Internet. It is a virtual phone system that provides reliable and secure phone connections.

7 Reasons Why Many Businesses are Choosing Cloud PBX

Cloud PBX is a cost-effective solution

By default, cloud technology is cost-effective for the business because it reduces the overall costs for in-house installations. It further reduces the maintenance cost because all of that is covered at the Providers’ end.

Cloud PBX offers secure communications

With Cloud PBX, you do not have to worry about Security. Managed Service Providers are responsible for the security of business communication and thus they have to keep their systems updated according to the latest security standards.

On-the-go Communication

With Cloud PBX, communication has become faster. Gone are the days when employees had to be tied to the business phone for answering business calls. With the Cloud PBX mobile-friendliness feature, quick and on-the-go communication has become a norm.

Enhanced Collaboration

With Cloud PBX, you can go for creating virtual offices and one step forward with Digital workplaces. This cloud-based communication software provides Team collaboration tools provided by Cloud Providers.

It’s a scalable solution

Businesses grow at their own pace. This requires a business communication solution that grows with the pace of the business. Cloud PBX offers scalability of exactly that sort.

It’s flexible according to organizational needs

Cloud-based business communication solutions like Cloud PBX are flexible and can easily fit into any type of business. They mostly offer a pay-as-you-go model in which you only have to pay for the number of seats you use.

No hardware investments needed

This is a big reason why companies opt for Cloud PBX solutions. It is because setting up such communication systems only requires configurations and no additional hardware investment.

Related: Unleash the power of Microsoft teams with an existing PBX telephone system

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud Business communication provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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Work from home simplified with Unified Communications

In Business Communication, Digital Communications, UC, UDCaaS, Unified Communications
June 4, 2020
3 Min Read
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Ever since Work from home has gained popularity, companies are looking for ways and tools to manage remote employees. In reality, it is very difficult to manage a large group of employees working remotely. However, in modern times, home working is made easy with unified communications. Here are a few things you need to keep things under control and make the work from home experience smooth and enjoyable for both the employees and the managers.

Collaboration is the key

With employees scattered at different parts of the city and working from home, you need to keep up the spirit of Office collaboration. Unified communication tools provide the necessary collaboration on sharing information, documents, and project files. Each business must be geared up with tools needed to enhance and promote collaboration.

Get one step ahead from just chat and calls

Businesses that had already invested in cloud communications or Unified communications are reaping the benefits now better than others in the market. With the right tools in place, you give that extra edge to your normal business communication that keeps the flow and prevents it from drying up. For digital collaboration, you must keep your systems updated with the minimum requirements for VoIP communication, video collaboration, virtual meetings, simple IM, chats, calls, the latest call recording systems, best inline notification mechanism, and much more.

Make your Employees feel connected

The bottom line is: While working from home, break the ice with all employees at least once every day. While you keep them engaged, they’ll start enjoying working from home and still stay productive. Since the Digital workplace is different from the usual workplace of brick and mortar, chances are that the employees soon get bored. To keep them feel connected, a state-of-the-art collaboration platform is needed where they do not feel being out-of-work.

Related: Will the legalization of “work from home” benefit the economy?

MachCloud offers robust Unified Communications Solutions

MachCloud is a Unified communication solutions provider that fits your business. With the flexibility in plans and pricing offered by the platform, there is something for every type of business for MachCloud. With MachCloud Digital Communication solutions, work from home becomes easy and exciting along with managing remote working employees. MachCloud brings more bangs for the bucks for your business with its cloud-based digital communication solutions like MachCloud Solution for Microsoft Teams®; Microsoft Teams powered Calling in Teams solutions, Teams Direct Routing, Cloud PBX, MachCloud, Microsoft 365 and many other migration services via a robust Control Panel.

Get on board with MachCloud digital communication solutions and take your business collaboration to the next level.

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Digital Office: The Future Workplace is Already Here

In Digital Communications
March 25, 2020
3 Min Read
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With the era of cloud computing, core cloud technologies have revolutionized digital workplace of today, digital communication and how businesses operate in real world. Workspaces have now changed a lot in the past few years. Modern workspaces are flexible, manageable and not bound within the bounds of the office building.

The adaptable nature of modern workspace increases productivity

Gone are the days when the workspaces were tied to nine to five working hours in the limited office space. Today, office space has been redefined, thanks to the latest technologies on board that have given rise to digital workplace and with implementation of digital communication. With the help of latest IT adaptive tools, employees are not tied to the workspace and thus can work form anywhere. This is one reason why “work from home” employees are increasing and after homes, cafés are the second best and popular locations to work from.

Collaboration is in the genes of the new generation

The most recent generation which is working in the industry now focuses on Time, frequency and speed. In order to stay ahead of the curve, the young IT experts always tend to find ways to speed up communication, increase work productivity and keep track of the future requirements in business. A normal practice of the Generation Z (born between 1980 to 2010s) is to communicate through digital means and adapt to digital communication solutions well. This is particularly why there are multiple Communication platforms out there with increased collaboration that caters for the increase in business communication needs of this generation.

The race to stay focused towards the future vision

The digital office spaces of today hold a wide variety of opportunities that are of most interest for the new generation of IT personnel.  Collaboration tools and communitarian infrastructure is both the key to a modern workspace that is enjoyable by the workers of today. Not only they require integrated tools, the modern requirements of workspace also include top notch infrastructure that keeps the business ahead of the curve.

MachCloud – The all-in-one platform to cater for modern workspace needs

MachCloud is on such integrated communication platform that takes all the modern workspace requirements into account. With MachCloud, companies can mix different technologies while still communicate effectively and seamlessly through the workspace. The experts at MachCloud understand the pressures of today’s workspace and thus provide all the support needed for effective digital workspace communication.  The solutions and services provided by MachCloud makes you in control of your digital workspace communication and cater for all business and management needs of today.

MachCloud is flexible, agile and easily adaptable to any business niche. With MachCloud, there is no need to disrupt the existing systems you are on. In fact, the existing systems, phone numbers and technologies can continue with newer systems replacing them in real-time.

Did you find this article interesting? Why not read: “Popular Digital Communication Trends from MachCloud Experts“? 

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3 Popular Digital Communication Trends of 2020 from MachCloud Experts

In UC, UDCaaS, Unified Communications
March 4, 2020
3 Min Read
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Communication trends 2020 are in demand since the cloud communication needs of the business emerge. In this era, there is no room for miscommunication, bad interpretation of messages, or sending the wrong information to any customer or colleague. This is the time of fast information communication with the right people at the right time with no delays or jitters.

UC Trends 2020 – Industry Analysis from MachCloud

Either it is normal workplace communication or customer management, cloud business phone is essential to be adopted in this era. We present you the much in-demand communication trends 2020 to give you an insight from our experts on what is latest on digital business communication trends in the workplace along-with marketing communication trends of today.

  • Trend # 1: Mobile communication due to changing demographics of the workplace

Workplace demographics are changing and this brings a major shift in business communication trends too. Today, the employees feel more productive and efficient while working from anywhere. Since the phone isn’t tied to the lines and wires, employees also prefer to work freely and not tied to the workplace of brick and mortar. So, Mobile communication is on the go. Work communication is taken one step further to the cloud.

ALSO READ: Securing your SBC Microsoft Teams Direct Routing Effectively

  • Trend # 2: Increased authenticity to combat security risks

With increased communication, we have seen increased VoIP attacks and better security needs for companies which are primarily dependent on communication devices and tools for their business operations. So a cloud business phone system equipped with the latest Cybersecurity tools is the most in-demand trend of today.

  • Trend # 3: Data-driven decision making approach

Data is the new oil, they say. Companies equipped with better data-processing approaches and who go for data-driven decision making approaches stay ahead of the curve. With emerging technologies, new data-gathering and analytics functions that have given raise to new marketing communication trends. These functions are able to monitor, manage and plan communications campaigns of businesses.

ALSO READ: Prevent security risks in telephone conversations

MachCloud – The one stop platform for the latest communication business needs

MachCloud is an integrated communication platform that fits the business needs of today. Equipped with best in line tools for smooth flow of communication, MachCloud is a gateway to your business communication. Services like MachCloud with flexible call plans and fewer complexities, secure and reliable PBX functionalities, Office 365 reselling, SIP trunking and many others are offered by the platform. It caters for all the needs of a modern day business communication.

Get started with MachCloud for an easy provision of cloud business phone for a successful business operation.

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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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A look into VoIP Benefits | How to Make Your Customers Happy

In VOIP
October 14, 2019
3 Min Read
A

A bird in Hand is worth two in the bush. If you make the Right move, you can have two in your hands simultaneously. Exactly Like in Digital business communication these days. With numerous VoIP benefits, you not only get to pay have low call rates, but also get best quality communication services which are bound to increase your sales.

Having a loyal customer base is very important and keeping the customer base happy is your responsibility in order to have a growing customer base. Offering a decent Communication infrastructure or digital business communication system to your customers is a plus. This not only streamlines your business communications but also increases productivity.

One of the basic VoIP benefits includes your customers saving BIG on local calls as much as 40% of overall costs. Further, they also get to save around 90% on international calls, if they have international clients.

Some more major VoIP Benefits include:

  • Talk from anywhere: VoIP gives you and your customers the freedom to take your work anywhere. Portability is the best benefit of VoIP.
  • Grow the business: Another factor is that you can either scale up or down as per your business requirements with no additional costs. VoIP is best suited for scalability.
  • Sharing made easy: With a traditional landline, there’s no way you can share files on phone. With a proper business communication system, you are free to share files and links to your clients and teammates seamlessly.
  • Flexibility of calling: with a VoIP Solution, customers can even place a call through their website.
  • Flexibility of profit margins: with a decent VoIP in place, you are able to set up your own profit margins with custom pricing models and pricing can be adjusted based on client’s needs.

The future lies with digital business communications solutions. The companies who are investing in digital business communication solutions today are sure going to be ahead of others in the coming years. With everything being shifted to the cloud, Unified communication as a Service is also a trendy service that companies opt, today.

MachCloud – MachCloud and other communication services Provider

MachCloud is a one-stop digital communication services Provider which offers top-notch services at decent rates. The best thing about MachCloud is that is offers free calls mixing several technologies in multiple offices worldwide. So if your Vancouver Team has opted for Microsoft Teams and your Orlando Team is on Cloud PBX, MachCloud won’t charge you extra bucks at the end of each month. In addition to this, MachCloud offers MachCloud which offers complete solutions with Skype for Business, cloud PBX and calling via Teams.

Get your hands on MachCloud services and gain VoIP benefits and other communication services for a progressive business.

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