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Coronavirus Crisis: Tips to continue process of Effective Business Communication

In Business Communication
March 20, 2020
4 Min Read
C
Coronavirus Crisis Communication tips

The whole world is talking about coronavirus and how it has impacted the process of business communication. Companies are forced to opt a work from home policy and believe it or not, businesses were not prepared for this! There are sandstorms in the middle East, Hurricanes in the West, Earthquakes in the East that disrupt business but never on the face of this earth has been seen a virus effecting business globally! The hype is real and so is the impact of it.

Coronavirus Crisis Communication tips

Defeating the challenges posed by Coronavirus

In the recent week, many businesses around the globe have directed the employees not to commute to work and opt for telecommuting. Since then, there has been a great increase in the adoption of systems that require employees to effectively work from home. Microsoft has been lenient enough in this time of business crises that it has offered a lot of remote workforce support through its Microsoft Teams solutions. The process of business communication is affected since remote working has become a hindrance in imparting business communications objectives throughout the teams.

ALSO READ

An insight to employee experience with Microsoft Teams and MachCloud

Here are 5 tips to support businesses carry out business communication with an effective process of business communication in this time of COVID-19 crises:

Create a COVID-19 command room: Fist thing first, there just has to be a team that delivers assets present in the actual organization from its servers especially files servers and other assets.  Your business’ key personnel must be included in the team and they should (sadly) commute to work in order to make the assets available for the rest of the workforce (working from home). Don’t (Just Don’t) make the team of more than 7 people as a precautionary measure.

Develop an HR Action plan: An HR plan will decide and monitor the rules that your employees will have to adhere to in order to work from home. The HR Team will frequently communicate the rules via the process of business communication deployed in such a scenario.

Deploy Microsoft Teams Direct Routing: Microsoft Teams provides a flexibility to adjust calls and Call routing plans across the globe according to your business. Microsoft Teams let you connect and collaborate with your work teams efficiently while you work from home. Team leads can also monitor the progress of each project along with the communication of teams within Teams.

Keep in the communication in flow: Here’s a rule of thumb: Out of sight, out of mind. As soon as the top management is away from the employee’s sight, suddenly employees start to feel free. In order to keep the team intact, it is essential to keep the communication in flow

Create a process of communication plan: Since Coronavirus is not going to die so soon, it is important to have a communication plan in order to achieve business communication objectives throughout the origination. Since employees aren’t commuting every day, there must be a plan to which they adhere to so the business does not have to suffer and there is minimal loss.

MachCloud – the all-in-one business communication platform

The good news is: Unlike many other businesses, MachCloud has continued its services throughout these coronavirus global crises and continue to do so until (and long after) coronavirus crises has ended. With unmatched and uninterrupted services, MachCloud offers Microsoft Teams Direct Routing, SIP Trunking, Cloud PBX and other services like MachCloud and MachCloud Solution for Microsoft Teams for better collaboration and communication in the coronavirus work from home crises.

If you haven’t deployed MachCloud yet, now is the right time to make the move. Get on board with MachCloud and re-discover the process of business communication while your employees work from home this Coronavirus season.

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3 Popular Digital Communication Trends of 2020 from MachCloud Experts

In UC, UDCaaS, Unified Communications
March 4, 2020
3 Min Read
3

Communication trends 2020 are in demand since the cloud communication needs of the business emerge. In this era, there is no room for miscommunication, bad interpretation of messages, or sending the wrong information to any customer or colleague. This is the time of fast information communication with the right people at the right time with no delays or jitters.

UC Trends 2020 – Industry Analysis from MachCloud

Either it is normal workplace communication or customer management, cloud business phone is essential to be adopted in this era. We present you the much in-demand communication trends 2020 to give you an insight from our experts on what is latest on digital business communication trends in the workplace along-with marketing communication trends of today.

  • Trend # 1: Mobile communication due to changing demographics of the workplace

Workplace demographics are changing and this brings a major shift in business communication trends too. Today, the employees feel more productive and efficient while working from anywhere. Since the phone isn’t tied to the lines and wires, employees also prefer to work freely and not tied to the workplace of brick and mortar. So, Mobile communication is on the go. Work communication is taken one step further to the cloud.

ALSO READ: Securing your SBC Microsoft Teams Direct Routing Effectively

  • Trend # 2: Increased authenticity to combat security risks

With increased communication, we have seen increased VoIP attacks and better security needs for companies which are primarily dependent on communication devices and tools for their business operations. So a cloud business phone system equipped with the latest Cybersecurity tools is the most in-demand trend of today.

  • Trend # 3: Data-driven decision making approach

Data is the new oil, they say. Companies equipped with better data-processing approaches and who go for data-driven decision making approaches stay ahead of the curve. With emerging technologies, new data-gathering and analytics functions that have given raise to new marketing communication trends. These functions are able to monitor, manage and plan communications campaigns of businesses.

ALSO READ: Prevent security risks in telephone conversations

MachCloud – The one stop platform for the latest communication business needs

MachCloud is an integrated communication platform that fits the business needs of today. Equipped with best in line tools for smooth flow of communication, MachCloud is a gateway to your business communication. Services like MachCloud with flexible call plans and fewer complexities, secure and reliable PBX functionalities, Office 365 reselling, SIP trunking and many others are offered by the platform. It caters for all the needs of a modern day business communication.

Get started with MachCloud for an easy provision of cloud business phone for a successful business operation.

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Five key issues with standby duty service using Digital Business Communication System

In Digital Communications, Unified Communications
February 6, 2020
4 Min Read
F

Meet Ted, the CEO of a reputed enterprise. Ted has always been enthusiastic for a progressive Digital business communication system for his workplace communication. Ted believes, the success to his business is to expand business presence. This requires, more staff availability and the employees being available even in their off time. Well, that’s a tough demand.

Tim, the IT manager, has a solution: Standby duty service based on call forwarding.

It is no surprise that communication is a solution that connects people to people. Call forwarding now plays a major role in assuring staff availability, empowers employees to work on the go and expands business presence. When digital business communication solutions became the norm in business community, a lot of concepts from old business communication had to be mapped into the modern digital communications. One of them is “Standby duty service” which gets its implementation through Call forwarding.

Standby duty service

If employees take turns to be reachable by telephone outside office hours in the event of incidents, emergencies or other calamities, this is called a standby duty. An employee can have a standby duty during the day, at night or during a weekend. During a standby duty service, an employee can be called and asked to perform work. In the past a beeper or pager was used to call employees, but nowadays it is the employee’s mobile phone that is the primary workplace communication device. And sometimes things go wrong.

1.      The empty battery

Despite all the care, it may happen that a cell phone or workplace communication device has no range, busy or has an empty battery. If a telephone call for an employee is diverted to a mobile device, the call almost always ends in a standard voicemail service. This is undesirable in the event of an emergency. That is why Digital business communication systems the MachCloud-CloudPBX has the option in the standby duty service to play the message to the employee like: “Press a key to accept the call”. If the employee does not press a key, the call will be forwarded to a fallback number or central reception post. This prevents voicemail from getting in the way.

2.      A mobile app replaces manual transfer schedules

If the call forwarded to employees is managed by a person, a mistake can occur. An employee is sick or on leave. A much better option is to let employees sign up in the call routing plan themselves. The most user-friendly way is that of a mobile app, because people can operate it anytime and anywhere. When setting up a standby duty service, we ensure that someone is always registered in the forwarding schedule. This prevents an employee from logging off without another employee being registered. A change of the guard can only be activated by the new employee in the app by activating a virtual switch.

3.      Multiple standby duty services

Larger organizations often require multiple standby duty services. By assigning a separate number to each standby duty service and setting up a separate forward diagram to the mobile numbers of employees, optimal availability is ensured.

ALSO READ:

How MachCloud can help you in avoiding internal telephone usage cost?

4.      Often overlooked: What if things go wrong?

In the end, accessibility remains human work. Even though everything is arranged optimally, it is possible that a call for an emergency is not answered. That is why we emphasize that a backstop or is always included in the forwarding scheme. If a telephone call is not answered in the event of an emergency, it is better to play a message with a message about an alternative contact method, than a scenario where the caller is on hold endlessly. Call forwarding must therefore always include an end point with, for example, a message about how to act if the call isn’t answered.

5.      Fair share?

A standby duty is often necessary. But the hours often do not count as paid hours. It is important that employees know that the working hours are allocated to different colleagues according in a fair manner. This prevents employees having the perception, they account for more hours than colleagues. Insight into answering time is important as well. In the event of an emergency, it must be possible to review answering time. That is why reports and call details related to workplace communication can be made available. The MachCloud-CloudPBX supports all these functions.

Do you need advice when setting up a standby duty service in your Digital business communication system? Contact us via www.machcloud.com.

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An insight to employee experience with Microsoft Teams and MachCloud

In Microsoft Teams
February 4, 2020
2 Min Read
A

Teams direct routing

Microsoft Teams Direct Routing has transformed how employees carry out their daily work communicating and has given a new meaning to collaborative workplace. Microsoft Teams is a single app that is a hub for teamwork in the modern business space. Teams have redefined productivity and collaboration.

There is a rule of thumb: The Better communication channels and collaboration opportunities you give to your employees, the better position they will be in to perform and increase their productivity. Employees not only interact with each other, but also interact with apps to measure work progress and get key insights towards their tasks.

Increased collaboration with Teams Direct Routing

Microsoft has provided a great way to seamlessly work between communication solution, like Teams, and productivity software like other Office 365 tools. In this way, the employees can seamlessly switch between apps they are working on and collaboration tools.

With Direct Routing, it is a new ball game. Employees can conduct calls to their colleagues situated at different geographical locations. In this way, they can leverage the benefits of a cloud-based communication platform in a cost-effective manner.

Teams Direct Routing and Teams online provide the employees to work from anywhere. In this way, they get the freedom of being away from office, yet being at work at the same time. Teams Direct Routing Calling Plans are all what you need for a modern-day collaborative workplace implementation. You can add PSTN through Microsoft Teams to your Existing Cloud Voice PBX. This provides interoperability between third-party providers (like your PBX) and Teams.

ALSO READ Microsoft Teams Direct Routing: Where to start?

Microsoft Teams Direct Routing with MachCloud

MachCloud Direct Routing for Teams augments Microsoft Teams Direct Routing with added feature set. With MachCloud, you do not need on-premise equipment for the cloud voice operations. This reduces costs and increases speed while you provide support to your customers and partners. Providing a secured environment, Microsoft Teams Direct Routing is all what you need to make best use of Teams online solution for business.

Get MachCloud and discover how increases employee collaboration can improve overall business productivity.

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5 Ways Business VoIP brings more Revenue

In Digital Communications, VOIP
December 12, 2019
2 Min Read
5

Business communication has transformed into digital business communication from the past few years. With Unified digital communications and even UDCaaS being in the norm, many businesses opt for a decent Business VoIP for many reasons.

Here are top 7 cloud business benefits once you deploy a decent VoIP in your workplace:

  • Reduce missed opportunities

With a VoIP, your incoming calls are not tied to one landline, so there is hardly any chance that you miss an important call. This is one of the many cloud business benefits that you can’t miss.

  • Stay customer friendly

A business VoIP app does a lot more than traditional receptionists on call. They provide multi-media messages and enable visual communication to tackle things faster than on call. Other digital communication tools like virtual PBXs have the potential to be integrated with your main CRM to provide a customer friendly user experience.

  • Reduced costs

With less initial costs and almost no jungle of wiring needed for your office workspace, the digital communication tools provide the best cloud business benefits by reducing costs for your business.

  • Enhanced Collaboration

Digital communication tools provide you better collaboration experiences for your employees. Business VoIP is more adaptable to change according to business needs.

  • Improved sales performance through reporting

With dashboards provided by digital communication tools providers, managers can know major KPIs like analytics and assess individual and team sales performance. This way, you can also track incoming leads which can help in pointing the right direction of investment.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Promising Digital Communication Tools Under One Platform

MachCloud is the industry leading digital communication tools provider in the Unified communication market. With easy plans and pricing for SIP Trunking, Cloud PBX, Office 365, Microsoft Teams, Skype 4 Business and many more services, MachCloud provides products tailored according to your business needs. MachCloud is all-in-one toolbox for a customized and collaborative business communication experience.

Head up to MachCloud and get your digital communication tools in place according to your business needs.

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How Digital Business Communication solutions can make you win over your competitors

In Digital Communications
November 26, 2019
3 Min Read
H

Investment in Digital business communication solutions is regarded as the new norm for business success. It is often believed that the way to business success is the investment in the Right areas. In case of cloud- based businesses, the Right areas have become cloud business communication solutions. By going with a typical business phone system, you fail to realize how much you are spending on the calls and internal communication costs that you could’ve saved with cloud based communication solutions. Here are five ways how you can stay ahead of your competitors using a digital cloud based business communication solution:

  • Become Productive, not busy!

Staying busy all the time doesn’t mean you are being beneficial for the company all the time. Half of the time employees are busy fixing recurring tasks that can be automated. With a digital business communication solution in place, you’ll find more productivity amongst your employees, increased customer base and better prospects which eventually beats your competitors in cloud business competition.

  • Reach Out to international clients

With a cloud based business communication solution, you can reach out to international clients in an easy manner without biting your nails for potentially increased bills. When you reach out to an international customer base, you are more likely to sell better, grow your business and pursue for stability in your services. Capturing International clients is all you need to stay ahead of your competitors.

  • Get rid of barriers in the way of productivity

Business phone’s tangled wiring; jitters in video conferencing, dropping out important clients’ calls are a few barriers that come in the way of smooth service delivery from your end. With digital business communication, you can make use of top-notch infrastructure for smooth service delivery, that too without the hassle of maintenance at your end!

  • Save Cost on Calls

With business communication solutions, there are easy pricing plans that can fit any business. With a decent communication service provider, you only have to pay for what you need and so you can do more with less. There is less setup costs and almost no maintenance costs with a digital communication solution. In reality, you only don’t save direct communications costs, but also save indirect costs. For example Employees aren’t dependent to take calls only from the desk but can work from anywhere, so you never lose a business call and so potentially you save a huge indirect cost.

  • Hassle-free setup

Not only you save on setup and installation costs, you also save time with the quick and hassle free setup. You don’t have to boil the ocean during setup and installation of a cloud-based business communication solution, because setup is a low-hanging fruit in the first place.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s business communication solutions for promising cloud business outcomes

MachCloud is an Industry-leading digital business communications platform offering best-in-line services to customers and partners for a better business communication. The offers include SIP Trunking, Cloud PBX services, MachCloud, Office 365 Reselling services and Calling in Teams with Direct Routing. Not only the services are easy to deploy, the pricing and plans are also pocket-friendly and win-win for both customers and Resellers. Whatever the business size, MachCloud has got you covered.

Get started with MachCloud and find the Right digital cloud business communication solution for your business for better cloud based business productivity.

 

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Time is Money: Invest in Digital Communications Solutions for your Cloud Business in time

In Business Communication
October 28, 2019
3 Min Read
T

The Cloud has automated process like no technology before. Cloud automation is now a norm. There is a simple rule of thumb: if the business processes are automated, the employees can get more time to focus on higher value areas of the business.

The bottom line is: the more time staff members spend on petty everyday tasks, the less time they are spending over customer care and serving the business vision. Automating critical-but-time consuming business processes not only saves time but also add more value to the business. When planning for longer term benefits, the ROI of automation is promising than manual cost to implement issues.

Streamline your business

In order to streamline business, the processes have to be analyzed carefully to attain maximum perfection once the automated business process is in action. A fully integrated system is needed for a comprehensive insight towards the automation of whole business. This can not only automate business processes but also streamlines them for efficient outcomes.

Ease out the pain points of your employees

With cloud automation and better communication, employees don’t have to do follow routine tasks every day. Many business communication related tasks like reports after a video conference, camera focus on the speaker during a video conference

Modernize your workplace with Digital Communication Solutions

The trend for adopting cloud-based digital communications amongst Cloud businesses is increasing. Since the past 5 years, Gartner reports, the trend for UC communications is increasing and approximately 20% of companies opt for digital communications. Companies now understand the importance of a cloud-first strategy and opt for cloud based communications. Solutions like VoIP, IP telephony, Skype for business Server and Microsoft Teams are widely adopted. This not only opens a gateway to staying globally connected with clients but also makes the company grow steadily. A Modern workplace requires digital communications solutions so that all your employees are always on the go.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s best-in-line Digital Communication Experience

MachCloud is a full-fledge digital business communication platform with a cloud-first approach offering services like MachCloud and Office 365. MachCloud is the Industry-leading digital communications provider where there are pocket-friendly pricing plans that fit every business type. It’s Calling via Teams is a fruitful offer for cloud businesses. With updated infrastructure, MachCloud makes Digital Transformation an easy and promising task.

Get on board with MachCloud and experience digital transformation for better cost savings.

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3 ravishing features that make Microsoft Teams Online a Complete Calling Solution

In Digital Communications
September 12, 2019
3 Min Read
3

Microsoft_Teams-logo

Collaboration, Meetups and digital communications are the backbone of any business. With the news of Skype 4 Business functionality being integrated into Microsoft Teams soon, Teams can now be called as a “Complete Meeting solution”.  Microsoft’s big shift to incorporate Skype for Business into Microsoft Teams is the implementation of the plan where they wish to make Teams the primary communication client in Office 365. This is where the future of Intelligent digital communications begins. 

With Microsoft Teams online, you can provide the optimal collaboration solution within your organization and to your clients. Messages, calls, meetups and other business communication needs of today – all are catered by Teams. CSPs are eager to help customers to make the shift from Skype4B to Teams which includes deployments, management and up gradation.

Calls and Voicemail

The call and voicemail feature is a Must in every meeting and digital communications solution. There’s a full featured log maintained related to “Activities” related to your Teams call and voicemail usage. You can playback messages from voicemail again whenever you need. There is even a transcribing feature in Teams; this hint us that Teams has grown into an Intelligent Communication system. Using this feature, your voicemail messages can be converted into text, you can use this feature if you are in a public place where it’s too loud to listen to a message.

Persistent Chat features

Microsoft Teams online has given rise to the concept of synchronous communication. This way, your time to comprehend emails and respond to them separately, is reduced by a lot. The “Chat” tab is an alternate to emails. For quick conversations, you can move urgent email conversations into chats and so, as mentioned before, the time to comprehend the conversation is reduced.

Mobility

With the workplace of the future being digitized and everything needs mobility, MS Teams has made usage fairly easy. So, you can be at work on the go. With Microsoft Teams, you can duck out of your office early for a dentist appointment or to meet up with a friend at coffee shop; it is no longer a hurdle in your office work productivity. Mobility is a must and Microsoft Teams online has promised that. The same level of productivity can be achieved from your smartphone from that of your Office system.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – The Best Digital Communications Provider for Business

We give priority to Skype for Business users with all the necessary deployment needs and our experts cater for the best solutions possible for our clients. MachCloud offers solutions like MachCloud, Cloud PBX, Office 365 plans, SIP Trunking and features like Calling via Microsoft Teams. With Unified invoicing and free calls mixing different technologies, MachCloud stands out from other Communication providers that make Digital communications deployment easier. It allows you to scale your business either way with no additional costs.

Head over to MachCloud for a more productive Communication solution with Microsoft teams online and other Microsoft Products in the forefront.

 

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3 factors to compare Cloud Phone Providers with Virtual IP PBX Providers

In PBX
August 5, 2019
3 Min Read
3

Cloud Phone systems have gained popularity more importantly with SMES. When choosing between a Cloud Phone and a Virtual IP PBX system, situations may vary from business to business. There are various reasons to choose a Virtual IP PBX over a cloud phone like internal policies. Many-a-times, financial institutes don’t allow over the counter solutions rather, a robust, reliable and automated solution is needed for which they opt for an on-premise setup.

A Perfect Internet Telephony system comes from all the benefits of a Digital Communication solution that makes business work seamlessly. It must be based on a platform that is 100% cloud-based. And an ideal cloud phone system doesn’t require expensive installations and offers the freedom to scale the business: up or down. Flexibility factor is important to note because the availability of a digital communication is important for the entire organization. Easy management from a Web portal is also a must for an effective digital communication solution.

It’s important to know differences and benefits of Providers of both technologies in order to take maximum benefit for the organization. Nevertheless, there are multiple factors on the basis of which you can give priority on one Provider to another.

Let’s have a look at the various features that make you able to decide which Provider to get settled with your business and adopt their platform.

Business Requirements

Basic business requirements include a lot of things like whether the Provider has infrastructure to make you able to meet your needs in terms of features and support, the robustness of their hosting capabilities like availability stats, certifications, QoS and others. Further, it is important to know the adaptability of the system to scale for growth in the years to come.

Equipment

For SMBs, ROI is of high importance. Companies with tight budgets are more interested in low cost and a good infrastructure which doesn’t need high investment cost. A cloud phone is ideal in that scenario; however, the equipment installed at the vendor’s place must bring the needed ROI.

Support

Unified Communication as a Service is the thing which digital business communications have evolved into. More and more Providers are offering SaaS based Cloud phone services and so the services are often managed. The Providers offer varying levels of support depending upon their support service offerings. It’s best to decide in advance what level of support is provided by the provider.

ALSO READ Benefits of Cloud Softphone over traditional Desk Phones

MachCloud – The Ultimate Digital Business Solutions Provider for a Great Business Communication Experience

MachCloud is one of the fastest growing Digital Communications Providers in market. It doesn’t require any expensive installations or burden your infrastructure, is flexible and available and its 100% based on cloud systems. MachCloud’s MachCloud, SIP Trunking Cloud PBX and other offerings like Office 365 reselling makes it unique for Partners and Customers. The services include easy and smooth migrations, connecting your own PBX and phone numbers to a SIP trunk and combine it with SIP Trunking to Microsoft Teams and Free Calls mixing different technologies.

All the Right reasons to opt for MachCloud and give your business employees a smooth digital communication experience.

 

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3 ways Cloud Voice can boost cloud computing for business productivity

In Digital Communications
August 1, 2019
2 Min Read
3

There is a continuous expansion in the scope of cloud computing in business. Cloud Voice is what cloud communication companies are looking for since there are increasing benefits for modern day business and to increase business productivity. Workspaces are getting digitized and there are multiple ways how Digital communications can benefit cloud business.

Low Cost, Big Savings

Cloud communication Companies offer deals and pocket-friendly plans to attract customers to partner with them, resulting in a low cost offering from various providers for organizations that are new to cloud business. Not only that, the effectiveness of Cloud Voice is tried and tested in various Enterprises with excellent savings on bills at the end of the month. Cloud telephony is cost-effective in every aspect since there is no need to pay upfront fee and setting up a heavy infrastructure.

Better Accountability

With better communication infrastructure, Cloud telephony offers ways to present better and good communication skills are practiced in the workplace. This leads to better understanding on each topic and therefore, employees tend to keep each other accountable for each type of work. It helps improved productive. In this way, Cloud telephony can boost cloud computing for business productive.

Transparency and Empowerment

With better solutions provided by cloud communication companies, there is more transparency into overall workspace. With more transparency, employees can approach more information and so feel empowered. This leads to better productive and in this is one of the best ways to boost cloud business productivity.

ALSO READ Basics of VoIP Plans that can benefit your cloud business

MachCloud – The best Cloud Voice Provider in market to for cloud business

MachCloud is a complete digital communication provider which offers services like Hosted Voice, Cloud PBX, SIP Trunking and plans for Partners and Customers.  There is flexibility in pricing and services. The best aspect of MachCloud Solutions is that it offers unified invoicing and free calls mixing different communication technologies like Calling via Teams, SIP Trunking, Cloud PBX, and Skype for Business etc. MachCloud stands out from other cloud communication companies in market.

 

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