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How does a cloud PBX work?

In Cloud PBX, FAQ
July 3, 2020
1 Min Read
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Cloud PBX essentially needs an Internet connection to carry out cloud-based communication. A VoIP system or any other IP system is needed that provides essentially an IP to your telephony system. It is a full-fledge Virtual PBX phone system hosted in the cloud. Cloud PBX is a hosted private branch exchange. With this, IP PBX transfers the call via the internet to Public Switch Telephony Network (PSTN). Thus, Companies adopting a hosted PBX solution do not have to spend on installation, maintenance, and setup of services.

Cloud PBX interface software allows for accessing the cloud PBX features from any device, Multiple devices can communicate with each other via a middleware. In this way, the office phone can be used on-the-go. Cloud PBX is flexible and provides self-resiliency.

The Cloud PBX Provider is responsible for the maintenance and the technical aspects of the underlying infrastructure. A cloud PBX works best for companies that are growing and have an increasing number of employees.

Talk to A MachCloud expert for more information and technical assistance on MachCloud® Cloud PBX.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Is Cloud PBX More Expensive than On-Premises?“

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What is a Cloud PBX?

In FAQ, PBX
July 3, 2020
1 Min Read
W

A cloud-based PBX is a business phone system. MachCloud offers a complete Cloud Phone system via Cloud PBX. It empowers businesses to utilize PBX capabilities right from the cloud. Cloud PBX is a type of modern telephony system in which flexibility is the prime concern. It provides ways to integrate cloud services and features with the current telephony infrastructure. Traditionally, PBX systems were used to make receive and transfer calls; MachCloud® Cloud PBX replaces that system and provides full control on call functionality.

The MachCloud Cloud PBX is a unified communication system that provides initiating and receiving phone calls as well as conference call involving more than one participant, call queues, and much more. Calls can be delivered and managed from the portal and MachCloud Cloud PBX does not bind the users to a specific location or device. 

Get in touch with a MachCloud expert for more details on MachCloud Cloud PBX.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW DOES A CLOUD PBX WORK“?

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Get improved Microsoft Teams Calls experience by clearing your cache first

In FAQ, Microsoft Teams
June 25, 2020
2 Min Read
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Microsoft Teams calls are heavily being used to carry out business and academics related communication all over the world. Like other systems, Microsoft Teams application also stored cache for better performance. However, having a sizable cache can greatly hamper performance instead of speeding things up. Thus, Clearing Cache is an important task which, by default, Microsoft Teams hasn’t introduced in its current interface. Today, we’ll walk you through the process of Clearing Cache in Microsoft Teams for better usability and user experience.

How to Clear Cache in Microsoft Teams?

Although, the feature is requested, till the time Teams include that in their application, we present a workaround for that. You can clear the cache and speed up Teams performance by following the below-mentioned steps in Windows 10.

  • Step 1: Quit Microsoft Teams

To clear the cache, you have to Quit Teams. You can’t perform the steps while being in a call while using Teams. To Quit Teams, Right Click on Teams Icon and click Quit.

  • Step 2: Navigate to the Directory

Now open a File Explorer and paste the following:

 %appdata%\Microsoft\Teams

This will take you to the exact Teams Cache location and you don’t have to navigate a lot of folders and places to reach there.

  • Step 3: Remove contents

Make sure you delete all the files residing in the Folder (where you have just navigated to). Make sure all the hidden files are deleted as well. (You can show hidden files under Folder settings)

  • Step 4: Restart Teams

Deleting the contents of the Folder won’t delete Teams from your system. Once you restart, you’ll have to provide Teams settings again but you will greatly experience an improvement in the Teams performance.

MachCloud – The robust platform with answers to all your communication problems

MachCloud is a leading cloud communication service provider in the market. The platform provides Microsoft Teams related solutions like MachCloud Solution for Microsoft Teams which enable organizations to setup calling in Teams Solutions and Teams Direct Routing. A whole range of Teams calling plans are there to facilitate any kind of business. The flexibility and scalability provided by MachCloud make it a favorite cloud-based Teams provider amongst businesses.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
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SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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How MSP cloud services can accelerate business with Hosted PBX

In PBX
June 12, 2020
3 Min Read
H

MSP cloud services are in the norm for quite a while. However, many of the MSPs are now finding ways to expand the business to their customers. The subscription model favors the MSP cloud services providers thus making it a reliable method of doing business with a set number of customers. However, adding one element to an existing MSP cloud service can make the business flourish better: The Hosted PBX.

Why consider Hosted PBX?

Hosted PBX providers are always in search of opportunities to maximize their services and thus increase the revenue streams for their cloud communication business. There are many benefits of Hosted PBX for businesses like easy scalability, outsourced maintenance Reliability, and Disaster recovery solutions. In addition to these, cost efficiency is a big reason why companies opt for a hosted PBX solution from a reputable Hosted PBX Provider.

How MSPs Miss the Hosted PBX Opportunity?

Mainly because Managed Service Providers do not wish to put in efforts into something, they don’t know would be fruitful or not, MSPs do not wish to leave their comfort zone. It takes a lot to build partnerships with vendors who offer on-premises PBX offers. While the telephone system is good and the services are up and running, taking up the opportunity may not seem promising. But, if you give it a go, Hosted PBX has got a huge potential and that takes your business to the next level.

RELATED: Top 7 Cloud PBX benefits for Business Communications

Wonder if you’ll make more money with the cloud or not? You will

Many MSPs wonder if moving to the cloud for a Hosted PBX will do them more harm than good. In reality, there will be days when you’ll make more money because of the fact that you’ll get more contracts, but in other months, you might not make it that much. If you plan and invest for a good 3 years or so, you’re sure to make more bucks.

MachCloud – The All-in-one collaboration systems platform

MachCloud is a full-fledge cloud communication platform where services like Cloud PBX, Microsoft Teams Direct Routing, Hosted Voice, and Calling in Teams are provided with top-notch infrastructure at the backend. The robust digital communication platform provides all you need for an integrated digital communication platform to carry out your day to day business communication both within the enterprise and with your clients. MachCloud Enables a full turnkey, Microsoft Teams Voice practice that automates the way call handling and management are performed, enterprise-wide.

Explore the power of Cloud Communication and Get onboard MachCloud for an effective business communication experience.

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What is Microsoft Phone System?

In FAQ
June 10, 2020
1 Min Read
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Microsoft has developed this process to make Microsoft Teams a complete Business Phone System equipped with all the collaboration tools needed in modern digital communication. It provides full call control capabilities along with PBX capabilities via Microsoft Teams. Users can use Microsoft Teams to perform all the work-related call operations like placing calls, receiving calls, mute calls, transfer calls, unmute calls, and many others. The Microsoft Phone System is equipped with an integrated dial pad and features like auto-attendant, maintaining call ques, call history and call logging capabilities, etc. With a Microsoft powered phone system, you can transition your business voice calling capabilities to the cloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Top 7 Cloud PBX Benefits for Business Communications“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Microsoft Phone System.

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7 Facts Microsoft doesn’t want you to know about Calling in Teams

In Microsoft Teams
June 9, 2020
1 Min Read
7

When you want to make calls to phone numbers from Teams, you need a Provider that connects Teams to the Telephony network. In various countries, Microsoft offers Calling Plans as an add-on to your user license. The alternative is using Microsoft Direct Routing to connect Teams to the Telephony network.

These 7 Facts tell you why you shouldn’t use Microsoft Calling Plans for calling in Teams

teams telephony comparison

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud certified European Telephony Operator and Network provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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Top 7 Cloud PBX Benefits for Business Communications

In Unified Communications
June 8, 2020
3 Min Read
T

Various Cloud PBX benefits make Cloud PBX the favorite digital business communications solution amongst all types of businesses. The emergence of cloud-based PBX systems offers a variety of advanced features that were not available in traditional business communication methods or were provided at a very high cost.

What is Cloud PBX?

To get a clear picture, Cloud PBX is a business communications solution in which the entire business phone system resides in the Cloud, on servers and it is hosted in off-site data centers. It is made available to the organization via the Internet. It is a virtual phone system that provides reliable and secure phone connections.

7 Reasons Why Many Businesses are Choosing Cloud PBX

Cloud PBX is a cost-effective solution

By default, cloud technology is cost-effective for the business because it reduces the overall costs for in-house installations. It further reduces the maintenance cost because all of that is covered at the Providers’ end.

Cloud PBX offers secure communications

With Cloud PBX, you do not have to worry about Security. Managed Service Providers are responsible for the security of business communication and thus they have to keep their systems updated according to the latest security standards.

On-the-go Communication

With Cloud PBX, communication has become faster. Gone are the days when employees had to be tied to the business phone for answering business calls. With the Cloud PBX mobile-friendliness feature, quick and on-the-go communication has become a norm.

Enhanced Collaboration

With Cloud PBX, you can go for creating virtual offices and one step forward with Digital workplaces. This cloud-based communication software provides Team collaboration tools provided by Cloud Providers.

It’s a scalable solution

Businesses grow at their own pace. This requires a business communication solution that grows with the pace of the business. Cloud PBX offers scalability of exactly that sort.

It’s flexible according to organizational needs

Cloud-based business communication solutions like Cloud PBX are flexible and can easily fit into any type of business. They mostly offer a pay-as-you-go model in which you only have to pay for the number of seats you use.

No hardware investments needed

This is a big reason why companies opt for Cloud PBX solutions. It is because setting up such communication systems only requires configurations and no additional hardware investment.

Related: Unleash the power of Microsoft teams with an existing PBX telephone system

MachCloud – the all-in-one communication platform for business

MachCloud is a born-in-the-cloud Business communication provider with solutions like Calling in Teams, Cloud PBX, Direct Routing in Teams, and many others. The pricing and plans of MachCloud are easy on the company budget. MachCloud offers crystal clear voice and high availability of services to companies. 

Get on board with MachCloud to make use of top-notch infrastructure and take your company’s business communication to the next level.

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What is Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
W

In modern digital communication, Direct Routing is a process that routes Microsoft Teams to a traditional phone network i.e. PSTN. With Microsoft Teams Direct Routing, you get to connect Microsoft Teams with telephony Network Providers of your choice. This results in cheaper call rates for both local and international calls, better support, and more flexibility.

Direct Routing setup

A Direct Routing setup lets you configure your existing PSTN connectivity with Microsoft Teams client. The process requires connectivity to local PSTN Service – or Network Provider, O365 organization and related domains to carry out the desired cloud-based communication, organization-wide and globally.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Microsoft Teams Direct Routing: Where to start“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more. 

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Work from home simplified with Unified Communications

In Business Communication, Digital Communications, UC, UDCaaS, Unified Communications
June 4, 2020
3 Min Read
W

Ever since Work from home has gained popularity, companies are looking for ways and tools to manage remote employees. In reality, it is very difficult to manage a large group of employees working remotely. However, in modern times, home working is made easy with unified communications. Here are a few things you need to keep things under control and make the work from home experience smooth and enjoyable for both the employees and the managers.

Collaboration is the key

With employees scattered at different parts of the city and working from home, you need to keep up the spirit of Office collaboration. Unified communication tools provide the necessary collaboration on sharing information, documents, and project files. Each business must be geared up with tools needed to enhance and promote collaboration.

Get one step ahead from just chat and calls

Businesses that had already invested in cloud communications or Unified communications are reaping the benefits now better than others in the market. With the right tools in place, you give that extra edge to your normal business communication that keeps the flow and prevents it from drying up. For digital collaboration, you must keep your systems updated with the minimum requirements for VoIP communication, video collaboration, virtual meetings, simple IM, chats, calls, the latest call recording systems, best inline notification mechanism, and much more.

Make your Employees feel connected

The bottom line is: While working from home, break the ice with all employees at least once every day. While you keep them engaged, they’ll start enjoying working from home and still stay productive. Since the Digital workplace is different from the usual workplace of brick and mortar, chances are that the employees soon get bored. To keep them feel connected, a state-of-the-art collaboration platform is needed where they do not feel being out-of-work.

Related: Will the legalization of “work from home” benefit the economy?

MachCloud offers robust Unified Communications Solutions

MachCloud is a Unified communication solutions provider that fits your business. With the flexibility in plans and pricing offered by the platform, there is something for every type of business for MachCloud. With MachCloud Digital Communication solutions, work from home becomes easy and exciting along with managing remote working employees. MachCloud brings more bangs for the bucks for your business with its cloud-based digital communication solutions like MachCloud Solution for Microsoft Teams®; Microsoft Teams powered Calling in Teams solutions, Teams Direct Routing, Cloud PBX, MachCloud, Microsoft 365 and many other migration services via a robust Control Panel.

Get on board with MachCloud digital communication solutions and take your business collaboration to the next level.

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