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How Voice and Video Calling benefits modern Business Communication

In Business Communication
January 28, 2022
3 Min Read
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Ever since the advent of cloud businesses have shifted their common and day to day operations to cloud based or Hosted systems. For example, companies have opted for financial software hosted in the cloud for better reliability and availability. Similarly, organizations ranging from SMEs to Enterprises have taken one leap forward in the business communication domain with deploying Voice calling as a business communication tool.

Why is Voice and Video Calling gaining popularity?

Voice calling has been a major mode of business communication. Video calling has been introduced as a new mode for meetings amongst groups or individuals located geographically apart. One reason for voice and video calls gaining popularity is that remote working is becoming a norm. In addition to that, cloud-based Voice and Video Calling provides the best inline experience in a cost-effective manner.

Top business benefits of Modern cloud-based calling 

  • Hassle free setup

With Cloud-based Voice calling, the setup has become hassle free. Unlike traditional setups, there is No clutter of wires for setup. Cloud based setups are quick and provisioning is easy.

  • Reliable connection

Unlike traditional business phones, cloud-based phones provide faster connections and reliable phone communication. With cloud, the number of dropped calls are almost reduced to zero. 

  • Quality service

Cloud based vendors offering Cloud Voice solutions promise high quality calling experience. There is less jitter and reduced latency so the calls are not affected by these issues.

  • Improved productivity 

Businesses opting for cloud-based setups are experiencing better productivity. With Cloud Voice, the employees can work on-the-go. Making them more productive and beneficial to the business. Modern collaboration requires less time to spend on tools since they are easy to handle. This also improves productivity.

  • Better flexibility

Whether you wish to scale up your business or scale down, cloud-based Voice solutions have got you covered. As your number of employees increase, your cloud voice solutions can be scaled up as per your needs.

ALSO READ: HOW TO ENSURE CLOUD SECURITY IN A REMOTE WORKING BUSINESS?

MachCloud offers modern Voice Calling Options for Businesses 

MachCloud is a next-gen Cloud Telephony provider. MachCloud offers Voice for Microsoft Teams, Teams Direct Routing, Voice for WebEx, Voice for Zoom, and Cloud Voice.

With a MachCloud setup, you can stay ahead of the curve with the latest infrastructure and technology. Many customers have switched to MachCloud and are happy that they did so.

MachCloud experts are there to help you with your cloud telephony setup provisioning and management.

Get in touch with a MachCloud expert to start your Cloud telephony journey today!

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Remote Working – The new Norm in the POST COVID era

In Business Communication
August 9, 2021
3 Min Read
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Remote working has been around for a while in the IT industry, but no one could have imagined in the year 2019 that the following year will enforce remote working to all types of businesses. Ever since Microsoft Teams surged up in popularity during the pandemic in 2020, businesses are trying to opt for Teams and similar other Cloud telephony systems which can help them function properly since work from home is the new norm. As we move ahead in the Post Covid era, CEOs and managers all over the world are looking for ways to keep the remote working experiences smooth and easy-going.

The Importance of Voice in the Remote Working Era

Many countries in Europe are striving towards normalizing remote working in the legislation. That being said, the effectiveness of the business depends on communication. Meetings, discussions, brainstorming sessions, you name it. Thus, the importance of clear communication is inevitable, and a good Digital Communication platform is all you need for it.

Cloud Voice is the new Norm

Speaking of Cloud, it is the backbone of today’s business much like the Internet was until a few years ago. The internet is the gateway to cloud and digital communications. Modern companies are aware that making the shift to the cloud is the only way for a sustainable future. Thus, the adoption of Digital Communication platforms is widespread.

Say goodbye to Bottle Necks

Gone are the days when digital communication was full of jitters and lags. Thanks to the Cloud, there are no connection bottlenecks. May it be Video meetings or Cloud Calling; the conversation is streamlined effectively. 

ALSO READ: HAVE YOU DONE YOUR SKYPE FOR BUSINESS MIGRATION TO TEAMS?

Microsoft Teams has got you covered

Microsoft Teams has gained popularity over the years. With Skype for Business now dead, Teams is the new mode of digital communication for Microsoft users. Teams is an all-in-one digital communication platform with the best in-line security and privacy regulations in place. Microsoft Teams is best used in academic institutes for remote learning, small businesses for remote working employees and enterprises for telephony and to hold meetings across the continent and even the globe. 

MachCloud is your one window to a Cloud-based Telephony future

MachCloud offers many types of Cloud Voice products including Voice for Microsoft Teams solutions, SIP Trunking, Cloud PBX, and many others. The Digital Communication platform provides Next-Generation Cloud Voice Solutions to enterprises and SMEs alike. So, whether you are planning to deploy Teams, Zoom, or any other cloud telephony service, MachCloud has got you covered.

Check out MachCloud products and make the shift to a Cloud-based digital communication platform like MachCloud.

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4 exciting Unified Communications benefits to workplaces

In Business Communication, UC
March 4, 2021
3 Min Read
4

Ever since Unified communication solutions have entered the business pace, it has taken enterprises by a storm. Not lonely enterprises but fast progressing startups and SMEs also opt for Unified communications and digital communication solutions for better business collaboration.

Unified communication fosters better collaboration

Business collaboration has been one of the main factors that drive a company towards success. It instills scalability of the business, better company culture, and even caters to remote working employees. Thus collaboration is the defining factor for every business’s success in today’s changing times. Unified communication solutions have paved ways forward for companies to be able to foster collaboration amongst employees either working in a traditional workplace or working remotely.

What are a few UC options for businesses?

There are many unified communication tools in the market. Depending upon your company size and business requirements, you can choose from Cloud PBX or Hosted PBX, SIP Trunking, Microsoft Teams Calling Solutions or Direct Routing Solutions, IP Telephony, VoIP, and many others.

How Unified Communications can change the way you work?

  • Device independence

Unified communication is a system of business communication hosted in the cloud. Naturally, it brings device independence and employees do not have to be tied to their office desks to be reachable. In this way, the company business Phone can be accessed from anywhere.

  • Integration

Unified communication brings many channels and streams of communication across one integrated solution. It means email handling, document sharing, file storage, and video conferencing are performed under one umbrella tool. This fast-tracks employee interactions and increases productivity.

ALSO READ: REASONS TO ADOPT UNIFIED COMMUNICATIONS IN THE CLOUD BUSINESS

  • Flexibility

UC tools can be used by remote clients or remote employees. This provides a comprehensive Voice service over the Internet. The IP telephony systems and Cloud PBX or Hosted PBX Solutions provide the flexibility needed for efficient work experiences.

  • Improved company culture

Company culture is what makes one company different from its competition. The better collaboration created improved employee culture which in turn makes happy employees. The rigidity of communication channels is now turned into agility in collaboration. With an enhanced corporate culture, employees are more open to asking questions, sharing files, and focusing on better technological changes.

MachCloud – the all-in-one Unified communication provider platform

MachCloud is a robust platform where you find hosted communication in the cloud. Not only that, but MachCloud also facilitates companies with Cloud communication services, VPS Provisioning, M365 Reselling, Remote Working tools, and many more. MachCloud facilitates organizations ranging from SME’s to enterprises and governments in bringing together their employees and clients at one platform with better communication between them.

Get onboard and never miss another potential customer with MachCloud.

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How Unified Communications impacts post Covid19 world

In UDCaaS
October 22, 2020
3 Min Read
H

Ever since the world was hit by COVID-19, Unified communication systems have played a huge role in keeping the world business connected. It is only through video conferencing tools that students were able to continue with their academics, businesses were able to keep their office collaboration intact and general people were able to stay in touch with their families while maintaining social distancing.

But how can the pandemic change cloud business for the better? Certainly, after COVID-19 outspread, one thing that most businesses have started to invest in is a sustainable Unified Communication system. What businesses require amidst uncertain situations is sustainability: a system that could keep it alive and growing, if not growing at all times.

Cloud Business move towards agility more than ever

The term “agile” is considered more related to the IT sector; however, it fits the purpose equally in any type of business domain. The idea so to create solutions that are the best fit and faster than the traditional way of developing solutions. During the pandemic, COVID-19, far-reached teams could collaborate using Collaboration tools. Thus, they were able to share ideas and experiences for better customer satisfaction. This trend is sure to stay in a post-Covid world.

Accelerated decision making rules the business space

In the fast-paced market, businesses can’t afford delays in decision making. Accelerated decision making is the key to foster a successful cloud business journey. In a post COVID era, leadership teams are seen to change their approach towards governance, thereby engaging decision-makers more frequently than ever. This is made easier with easy to pull video calls and short audio conferencing meetings.

Faster communication and collaboration

Unified Communication systems have engaged teams to work remotely and improve communication even in the hardest of times. Tools like Cloud PBX systems, SIP Trunking, VoIP, IP telephony, and many others have made their mark in the business space. Collaboration increases agility and better decision making. This foster’s work from home and virtual meetups more than often.

RELATED: EXCITING UNIFIED COMMUNICATIONS BENEFITS TO WORKPLACES

MachCloud – the platform for business communication and other cloud services

MachCloud offers services that foster business communication and operations in modern business space. Equipped with modern back-end infrastructure, MachCloud understands modern business combination and cloud needs. Get Teams Voice options with or without buying a Microsoft 365 subscription, deploy Cloud and Hybrid PBX Solutions, and offer Windows Virtual Desktop services to foster remote working with MachCloud.

Keep your business equipped with all the Right tools for remote working and contact a MachCloud expert today.

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What phones work with Microsoft Teams?

In FAQ, Microsoft Teams
July 17, 2020
1 Min Read
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Many partners are working closely with Microsoft to provide Phones for Microsoft Teams. Currently, there are many Teams supported Desk Phones like Lenovo Think Smart View business communication device, Poly CCX 600 Business Media Phone, Teams Edition with No Handset, Poly CCX 400, Poly CCX 600 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition, Poly CCX 500 Business Media Phone, Teams Edition with Headset, Poly Elara 60 WS for Voyager 5200 headset included, Yealink T55A for Microsoft Teams, Yealink T58A for Microsoft Teams, Audiocodes C450HD for Microsoft Teams and many others. In addition to this, Teams supports Speakerphones like Yealink CP700, Poly Calisto 3200-M USB-A (this personal and portable USB Speakerphone is coming soon), EPOS Sennheiser EXPAND SP 30, Yealink CP900, Poly Calisto 3200 USB A and EPOS Sennheiser SP 220 MS.

Apart from this, Microsoft Teams is also supported by Conference Room systems devices like Trio C60 Poly. For more information on the type of Teams supported Phones, Get in touch with a MachCloud Expert.

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5 Technology Must Haves for ‘work from home’ scenario

In Business Communication, Digital Communications, Microsoft 365, Microsoft Teams, Office 365
July 10, 2020
3 Min Read
5

Work from home has become a norm in companies ever since the COVID-19 had been declared as a pandemic. However, in the IT sector, the term “work from home” has been circulating for more than a decade now. People who telecommute often know what gadgets to have their hands on, for a smooth work from home experience. However, this pandemic has forced most of the organizations to implement telecommuting and get their hands on the latest technology to facilitate home working.

What are the major Home Working Technology Must-Haves?

Cloud communication tools have emerged as major essentials to keep teams connected while staying geographically apart. If you think you can manage with a normal chat-based tool or simple email communication, you might be surprised that it isn’t enough to cater for today’s collaboration needs.

  • Video Conferencing Tools

Either it is your regular Agile meeting or a comprehensive Project feasibility report meeting, a video conference is essential for one on one communication with your boss or employees for better Team collaboration. There are many freely available Video conferencing tools, but they are vulnerable to threats. However, Microsoft Teams is a full-fledged solution that provides secured Video conferencing experience.

  • Project Management Tools

While staying at home it requires more effort to notify Teammates of the project progress. Investing in a better project management tool is always a good idea since it reduces the time you need to notify every member of the team on the work progress. Cloud-based Project management or business productivity tool would be an excellent choice to foster the team’s collaborations being geographically apart.

  • Microsoft Teams Collaboration Solution

This is by far the most effective and efficient productivity solution to cater for modern-day project sharing needs amongst project teams. Since its native to Office 365, you get to share any SharePoint content, Word, PowerPoint, and Excel work files for better understanding and collaboration. In addition to this, Teams offers Calling in Teams Solutions for easy calling right from your Office 365.

  • Cloud PBX for Staying Connected

Even if you are not working from home, this tool comes in handy for normal office communications. A cloud PBX lets you stay connected with other Teams members via cloud communication technology. It is also cost-effective for the organization and lets you stay in control of your cloud-based calls and offers all the features of a Cloud Phone system. So, whether you are working from home or office, a Cloud PBX is a must-have technology!

  • Digital Assistants

Digital assistants have emerged as an important tool to cater for fast-paced communication. Most workers are mostly familiar with digital assistants. These tools can carry out calls for you, take notes, and send emails at the scheduled time and much more. Modern telecommuting requires a digital assistant that can adapt to the working schedule and learn about next Gen communication requirements.

Related: WORK FROM HOME SIMPLIFIED WITH UNIFIED COMMUNICATIONS

MachCloud – The cloud communication platform for modern-day business communication

MachCloud provides a digital communication solution that derives collaborations and makes it effective amongst remote working teams. MachCloud has assisted various teams in connecting them for productive working amidst the employees to work from home scenarios. It offers services Like Microsoft Teams solutions including Calling in Teams, Direct Routing for Teams, Office 365 reselling, SIP trunking, and Cloud PBX. No matter what size your organization, there is something for every type of business.

Get started with MachCloud’s services for a smooth work from home experience.

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
S

SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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How MSP cloud services can accelerate business with Hosted PBX

In PBX
June 12, 2020
3 Min Read
H

MSP cloud services are in the norm for quite a while. However, many of the MSPs are now finding ways to expand the business to their customers. The subscription model favors the MSP cloud services providers thus making it a reliable method of doing business with a set number of customers. However, adding one element to an existing MSP cloud service can make the business flourish better: The Hosted PBX.

Why consider Hosted PBX?

Hosted PBX providers are always in search of opportunities to maximize their services and thus increase the revenue streams for their cloud communication business. There are many benefits of Hosted PBX for businesses like easy scalability, outsourced maintenance Reliability, and Disaster recovery solutions. In addition to these, cost efficiency is a big reason why companies opt for a hosted PBX solution from a reputable Hosted PBX Provider.

How MSPs Miss the Hosted PBX Opportunity?

Mainly because Managed Service Providers do not wish to put in efforts into something, they don’t know would be fruitful or not, MSPs do not wish to leave their comfort zone. It takes a lot to build partnerships with vendors who offer on-premises PBX offers. While the telephone system is good and the services are up and running, taking up the opportunity may not seem promising. But, if you give it a go, Hosted PBX has got a huge potential and that takes your business to the next level.

RELATED: Top 7 Cloud PBX benefits for Business Communications

Wonder if you’ll make more money with the cloud or not? You will

Many MSPs wonder if moving to the cloud for a Hosted PBX will do them more harm than good. In reality, there will be days when you’ll make more money because of the fact that you’ll get more contracts, but in other months, you might not make it that much. If you plan and invest for a good 3 years or so, you’re sure to make more bucks.

MachCloud – The All-in-one collaboration systems platform

MachCloud is a full-fledge cloud communication platform where services like Cloud PBX, Microsoft Teams Direct Routing, Hosted Voice, and Calling in Teams are provided with top-notch infrastructure at the backend. The robust digital communication platform provides all you need for an integrated digital communication platform to carry out your day to day business communication both within the enterprise and with your clients. MachCloud Enables a full turnkey, Microsoft Teams Voice practice that automates the way call handling and management are performed, enterprise-wide.

Explore the power of Cloud Communication and Get onboard MachCloud for an effective business communication experience.

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What is Microsoft Phone System?

In FAQ
June 10, 2020
1 Min Read
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Microsoft has developed this process to make Microsoft Teams a complete Business Phone System equipped with all the collaboration tools needed in modern digital communication. It provides full call control capabilities along with PBX capabilities via Microsoft Teams. Users can use Microsoft Teams to perform all the work-related call operations like placing calls, receiving calls, mute calls, transfer calls, unmute calls, and many others. The Microsoft Phone System is equipped with an integrated dial pad and features like auto-attendant, maintaining call ques, call history and call logging capabilities, etc. With a Microsoft powered phone system, you can transition your business voice calling capabilities to the cloud.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Top 7 Cloud PBX Benefits for Business Communications“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more about Microsoft Phone System.

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What is Teams Direct Routing?

In FAQ
June 5, 2020
1 Min Read
W

In modern digital communication, Direct Routing is a process that routes Microsoft Teams to a traditional phone network i.e. PSTN. With Microsoft Teams Direct Routing, you get to connect Microsoft Teams with telephony Network Providers of your choice. This results in cheaper call rates for both local and international calls, better support, and more flexibility.

Direct Routing setup

A Direct Routing setup lets you configure your existing PSTN connectivity with Microsoft Teams client. The process requires connectivity to local PSTN Service – or Network Provider, O365 organization and related domains to carry out the desired cloud-based communication, organization-wide and globally.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “Microsoft Teams Direct Routing: Where to start“? 

Have more questions? Speak to one of our Teams Direct Routing experts today to learn more. 

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