Communication Delivery Platform

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7 Reasons Your Business Needs a Hosted PBX as Digital Communications Solution

In PBX
May 10, 2019
4 Min Read
7

Keeping in view of the emerging business needs, it is always advisable to cater for the digital communications needs of cloud businesses. A Hosted PBX is one thing which you should defiantly be considering anytime soon. Here are a few reasons why:

  • IT saves you costs like none other

With a Hosted PBX right in place with the Right Provider, you can save huge money on your communication costs. Since, there is less hardware required, there are less costs of maintenance and setup. The Hosted PBX is mostly responsible for failure of equipment and keeping the uptime at max.

  • Scale up seamlessly as you grow

Businesses scale up or down as the overall market scenarios change. A typical business grows with more communication channels and more reach towards its customers. With the Right Hosted PBX in place, you can seamlessly scale your business not worrying about the digital communications infrastructure.

  • Can be setup with minimum startup capital

With a decent Hosted PBX, the cloud handles most of the hardware requirements. All you have to cater for is a stable internet connection that has enough capacity to handle the company’s communication and cloud hosting needs load your company is going to.

  • Easy to move

The best thing about adopting cloud-based systems, like SaaS or Hosted PBX, is that if you plan to shift your premises, you won’t have to shift excessive infrastructure and other hardware alongside.  Your web-based control panel is all you need to access your business services from the cloud. All your services will remain normal even if you plan a big workplace shift from Los Angeles to Florida.

  • It comes with promising DR solutions

This is one aspect of digital communications that makes many organizations opt for it as soon as they think of adopting digital communications. It is very difficult to setup Disaster recovery solutions and test them. A cloud hosted PBX provider is responsible for the uptime of your services. In case of a disaster, this ensures speedy turn-around from any disaster. In fact, your customers and clients are always within your reach in case of a calamity. With a hosted PBX in place, your business is up for real.

  • It ensures security

A cloud Hosted PBX provider is also responsible for the security aspects of your communication. A secured access and secure and reliable call system are all you need for your cloud business.  It is best to make sure your data backup is a part of Service Level Agreement.

  • Perfect for remote working employees

Telecommuting is on the rise. There is nothing worse than having a communication method that fails when you need a remote working employee the most to fix an issue. For the purpose of keeping your workforce within reach, you need a hosted PBX in place, at the right time.

ALSO READ: Cloud PBX vs. On-premise PBX – which phone system to opt for your cloud business

MachCloud is here to cater for your Hosted PBX needs

MachCloud offers a robust Service Management and Communication Delivery platform. It offers various digital communication services for cloud businesses including Hosted PBX, SIP Trunking, Azure, Dynamics 365, Skype4B and Hosted Voice. With MachCloud, you can unlock the potential of your business and reach out to your customers with best possible ways. Experts at MachCloud are always ready for any technical support that you need in terms of connections or uptime. With an intuitive Control panel, you can always keep all your digital communication proceeding tracked and have more control over the services.

Get your hands on to MachCloud Hosted PBX for a streamlined business digital communication experience.

 

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How Modern Digital Communications Can Open Up Significant New Opportunities for Resellers

In Digital Communications, UDCaaS, Unified Communications
April 25, 2019
6 Min Read
H

You plan to provide best-in-line Digital Communication to businesses opting for a secure digital transformation. Great!

You are doing business in the right direction because businesses are shifting to as-a-service model. And so, Unified Digital Communication as a Service (UDCaaS) is also a promising approach in the field of Unified communications pertaining to the increasing Unified Communication (UC) needs in the future. The term “Unified communications” is popular in every business these days.  For enterprises, it has become a necessity. Given the enormous amount of information exchange through multiple communications in an enterprise, the need for unified communication for enterprises is increasing every year. Communication channels like email, video conference call and many more are managed centrally using unified communications solutions. Reselling model that enables offering UC business infrastructure is much in demand in market. It would be great to have a bunch of essentials for this business to flourish: like a partner providing customer-engagement, UDCaaS-style capabilities, high bandwidth, performance, significant reductions in call costs with little to no CAPEX, streamlined business processes with conferencing, collaboration, messaging and presence capabilities, to the point where you can go for advanced applications like Contact Centre as a Service (CCaaS).

What if you find a Provider who ACTUALLY provides all these needs – the collab tools required for better streamline business ops, efficient customer-engagement, reduced calls and least CAPEX, efficient Cloud PBX migrations and provides you flexibility to scale the business too.  Many resellers and telecom companies have now found the business opportunities that lie within secure Unified Digital Communication and even ahead of it. The need for an UDCaaS provider is real.

MachCloud facilitates Cloud Providers with all the answers needed for a successful and promising communication infrastructure for a sustainable business.

What resellers want from their Digital Communications Provider?

Resellers are always in search for ways to increase revenue and make more profit with their own margins. Naturally, they are in search for novel approaches of reselling models and a good combination of features that a Provider facilitates them with. In other words, it is only what the provider offers that can make a difference in Reselling outcomes for the Resellers’ business. Here are a few factors that enable Resellers to earn more form their offerings and stay best-in-line in the market.

  • Proficient technical skills: A key concern remains whether Providers have the skills or the bandwidth to build out their portfolio, with many questioning whether they are ready to embrace higher value service opportunities such as UDCaaS, Security, SD-WAN or CCaaS.
  • Best-in-line Technology Services Distributor: a specialist Technology Services Distributor can equip channel sales partners with a much broader portfolio of skills, technologies and expertise, allowing them to target far more complex and higher value UC and cloud business opportunities, safe in the knowledge that they always have access to best practice solutions from pre-vetted supplier partners.
  • Disaster recovery solutions: Overcoming uncertainty will be critical for channel sales partners in 2020, indeed for those channel sales partners that can serve as a trusted advisor and help organizations navigate their more complex cloud choices there’s a real opportunity to build lasting business partnerships with strong repeat revenues.
  • More choices on offers: The shift to UC-as-a-Service will also help channel partners to target and acquire more spend from their end-user customers. With more choice on offer, organizations will become involved in more constructive discussions, and get to work with a partner that can actually bring them the optimum solutions from the potentially hundreds of different UC and cloud technologies that are available
  • Faster time to value: resellers can take advantage of the relatively short sales cycle enabled by UDCaaS, and they can also leverage their in-depth knowledge of the customer’s business to only recommend solutions that are applicable to address evolving requirements.
  • Better management: With so many complex services being offered to customers, a decent management portal is direly needed for a unified management experience at the resellers’ end. Not only this saves time in keeping up with tasks and customers, such a portal is needed to gain better insights on customers’ needs and in this way the resellers can increase the service requirements before the customers actually demand them.
  • Easy migrations: Not all Providers go smooth with migrations. The need for a Provider which provides smooth migrations, like Cloud PBX transitions, in real-time is much needed. Pertaining to the sensitive nature of unified communications, resellers can’t afford any loss of customer call or meeting while upgrading their business requirements internally. A smooth migration is much needed.

MachCloud offers faster time to revenue, easier migrations, Unified management portal, choices of having a combination of vendors and industry experts to facilitate resellers and enable them to proceed with a flourishing UDCaaS business. It is a unique service management and communication delivery platform. Offering both Hosted PBX and On-premise PBX, MachCloud offers unique plans flexible for your enterprise and best Unified communications solutions including SIP trunk Services, Hosted Voice, Skype 4 business  and other Microsoft services like Dynamics 365, Office 365 services at very affordable rates. With one management portal which allows for unified invoicing and easy unified communication management, MachCloud is the most promising UC solutions provider in the market.

Now, you must have an idea what you need for a successful UDCaaS business. Unfortunately, too many channel partners still remain unsure whether they have the in-depth technical skills to deliver such an integrated UC-enabled managed service on top of more routine IP network sales. Professionals at MachCloud are more than confident with their years of cloud industry experience to deliver you THE BEST migration services.

Conclusion

In essence, a reseller must know where the potential of a successful UDCaaS business lies – the infrastructure behind. Resellers have a choice to start from scratch, build an infrastructure or go for the smart approach and transition their initial UC communications platform projects into continuous engagements that unlock multiple opportunities for repeat residual business by delivering improved quality UDCaaS, gaining better time to revenue, cutting costs and redefining UDCaaS as we know today.

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6 Things to stay aware of before choosing a Cloud PBX

In PBX
April 23, 2019
3 Min Read
6

Choosing a Cloud PBX requires many factors to be considered. The best in line features like Fax- And Voice-To-Email, Queue Management, Auto-Attendant and similar features have to be there. Further, the factor of scalability of business shall be considered too when selecting and implementing the Cloud PBX. cloud-pbx Resiliency is also a factor that makes you prefer one Cloud PBX system over another. The last point is: Cost-effectiveness. In general businesses are aware of the basic factors required for cloud PBX system implementation like scalability, affordability, resiliency etc.

Today we are going to cover a few factors that are out of mainstream to give you a hint what you should know when choosing a Cloud PBX provider. Without wasting another minute, let’s dive into the details:

    • Meet business needs: Ensure that the cloud-pbx provider meets all of your business needs like provision of auto-attendants, digital receptionist, conference bridges CRM integration, Online phone contact management systems and many more systems that are needed in your business.
    • Reusing existing phone system: for startups, the initial installation includes installation of a phone system but for other companies, Cloud PBX providers can use the existing phone system in your company and save you bucks.
    • Cost of Startup procedure: If no special equipment is required, some cloud PBX providers offer initial setup free of cost. It is important to know the initial startup costs before you make commitment to any hosted or cloud PBX provider.
    • The charges details: once the cloud PBX is installed, you must know the recurring costs and cost of additional usage. Some providers charge for Additional users, Extra extensions, Long distance calls, Number of minutes of telephone, Voice mail, and Additional inbound numbers.
    • Customer support: If there is any issue with your business calls like loss of important business call or downtime during the timings of an important meeting, it is necessary the cloud PBX providers offer that level of customer support. An ideal provider provides 24/7 customer support.
    • The DR Solution: if things go wrong, there needs to be a backup infrastructure to minimize downtime of the cloud-PBX services. Having the cloud PBX infrastructure located several geographical locations, makes the PBX Providers in a strong position to claim 99.99% uptime for their customers.

ALSO READ
Cloud PBX vs. On-premise PBX – The Comparison

MachCloud PBX – the ultimate Cloud PBX provider

MachCloud offers Cloud and Hosted PBX at affordable rates and with easier management. It is a complete service management and communication delivery platform that provides unified invoice, excellent customer support, promising SIP Trunking services, Microsoft Skype4Buisness services and other Microsoft services like Dynamics 365, Office 365 etc. The plans and pricing are flexible to fit into any type of enterprise at affordable rates.

Head now towards MachCloud when you are choosing a Cloud-PBX for a complete Cloud based PBX solution for your business.

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Opportunities for a SIP Trunking Business Provider

In SIP Trunking
April 10, 2019
3 Min Read
O

SIP trunking business is in the norm these days. Businesses are opting towards unified communications and so SIP trunking business is quite promising.  There is so much to offer for a SIP Trunk reseller that it sometimes gets difficult to prioritize. You’ll want to provide the best service and establish reliable infrastructure but at the same time you would want to keep a check on the costs that you are going to offer to your customers. In today’s blogpost, we are going to enlist a few opportunities that SIP Trunk Resellers can take in order make maximum benefit and keep the customers happy.

Offer a Unified Communication Solution

Often cloud businesses approach SIP trunking business providers to cater their needs of a communication infrastructure. With the growing needs of businesses, a need for unified communications is also increasing. A SIP Trunk provider or a SIP reseller must provide everything related to communication to a business so the entrepreneurs themselves don’t have to struggle with the operational aspects of communications but give them comfort so they can utilize communication infrastructure to add value to their business. It is therefore essential to realize the needs of SIP trunking business clients and make sure you fulfill all their communication needs.

Focus on the residual Income

Whatever your upfront fee is going to be, the real value to your SIP trunking business comes from the residual income, which is what the customers pay you each month. The best way to take this opportunity and flourish your SIP business is by establishing a commission based reseller program in which people or small startups can sell the SIP trunking business services for you while you can easily collect revenue. This model is a sure win-win for every reseller’s business.

Consider Scalability to cater for business expansion

As a SIP Trunk Service Reseller, it is always advisable to cater for your clients’ business growing communication needs. When clients opt for a plan, they might switch to another plan after some time depending upon the expansion of their cloud business. Resellers who don’t take the business Growth factor into account end up losing their customers after a few years. For a long-term customer satisfaction, always consider the growing communication infrastructure needs of your clients and expand your SIP trunking business infrastructure accordingly.

MachCloud and SIP Trunk Reselling for your business

MachCloud is the best Communication delivery platform that you can get your hands on in Unified communications market. Featuring, PSTN, SIP Trunking, Hosted Voice, Microsoft Skype for Buisness and many other services like Office 365, Dynamics 365, Azure services; MachCloud is the most promising platform to take care of all your business communication needs.  It offers brilliant pricing plans like Office 365 Business Essentials, Office 365 Business Premium, the most popular Office 365 Enterprise E3 and Office 365 ProPlus.

With all these features available in best rates in market, it’s high time you should get your hands on MachCloud Control Panel to answer all your business communication needs.

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MachCloud is Out: The Promising business-oriented Cloud Computing platform is finally here!

In Announcement, Azure, Business Communication, Cloud PBX, Dynamics 365, Hosted Voice, Office 365, PBX, Professional Services, PSTN, SIP Trunking, Unified Communications, VOIP
March 18, 2019
4 Min Read
M

The modern era of cloud computing demands Cloud computing services to be more business-friendly. Business is being transformed into purpose-built and intelligent networks for which communication infrastructure plays a lead role. The need for higher bandwidth has never been more critical in the past than it is now. With the increasing Voice services needs from customers Providers are always in search for best Communication infrastructure in order to make cloud computing business to stay ahead of the curve. This includes SIP trunking services and VoIP infrastructure that follows the right fit.

machcloud business-oriented Cloud Computing platform

MachCloud has got it all covered

MachCloud is a unique service management and communication delivery platform. Launched to cater the current business needs of Providers, MachCloud focuses on hybrid. It offers SIP trunking services, hosted PBX or Skype for Business connections efficiently managed through a single panel. It also offers office 365 for Exchange Online and other collaborative and productivity tools that are the requirement designed carefully to cater current and future Cloud computing Service Providers needs in mind.

Let’s have a deep dive into other major offerings from MachCloud.

Major Offerings

  • SIP trunking services

With MachCloud, you are able to get best SIP trunking services with the most flexible manner. It offers a unified solution for telecom, Skype for Business, Office365/Teams. Now, you can manage communication delivery, service management and ordering all from a single portal. New streams of business can emerge once you come to MachCloud. The automated ordering and management solution offered by MachCloud is designed to make sure the partners are in full control of service management. Other major SIP trunking services include: Real-time CDR’s, porting on demand, Skype4Business and SIP trunks hybrid solution with one invoice, multiple end user price plans and many more. On top of it, it also gives you the control to Brand your own service.

  • Hosted Voice

MachCloud gives you all the major features of PBX-UC with high security and reliability needed for your business. This feature can also be further integrated with APIs and multiple we services are consumed for an efficient service delivery. Major hosted voice features include:  Extensions, numbers, connection to SIP phones, Multilevel Organization, user rights, Voice Prompts, Queues, Conference Box, Voicemail options, Call Forwarding, Dial plan switch. In addition to this, Auto provisioning, Phone status, Dial plan, Dial plan elements, logging- that includes Call Event Logging and User Event Logging, Call Detail Records (CDRs) and Call recordings and Music on Hold.

  • Office 365

MachCloud’s out-of-the-box advisory services can do wonders for your business since everything is carefully analyses by experts and then you are in control of the decisions to be taken for the pricing plans. MachCloud also offers migration services whether you have hosted or on-premise IaaS or you wish to scale the business infrastructure. MachCloud is your reliable Office 365 partner.

  • Azure

MachCloud integrates Microsoft Azure Cloud services. IT offers you everything needed for a successful Azure integration and service delivery. With best expert from the industry, MachCloud can help you get the best out of the cloud. With PaaS and up to the mark development tools, Azure has a lot to offer that can proved better business insights to you. It also cuts down costs and maximized profitability. With Azure integration, you get best security and compliance. MachCloud offers consultations, design and deployment services and management services.

  • Dynamics 365

In addition to Azure services, MachCloud also offers Dynamics 365 services that you make able to boost your business productivity and take informed decisions. This is done through implementing ERP & CRM system that provide all the necessary tools needed for Operations, sales, marketing and customer service. In this way, your business can make use of CRM without additional software.

  • Professional Services

For best consultation and advice, you can work with our Experts who are skilled to provide Onboarding services, Migration services and Admin as a service. You can get help on O365 admin center, deploying O365 on local devices, Acquiring O365 Cals and much more. 

MachCloud is your gateway to best service delivery

It is the need of the hour that communication delivery, SIP trunking services and VoIP should be streamlined with other business services like Microsoft’s 365. Cloud providers are generally in search for a provider that fulfills both needs. Since hybrid is the next-gen thing in cloud computing, MachCloud is introduced to take the concept of hybrid to a next level. It offers flexible plans for you to adopt and proceed with your business ongoing. Reliability and efficiency is all you need for a successful business growth.

Go ahead and increase your business mobility and productivity with MachCloud, your one-stop solution to cloud computing, SIP trunking service and communication delivery management.

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7 key terms to unleash the technology behind Unified communications

In Azure, Business Communication, Cloud PBX, Dynamics 365, Hosted Voice, PBX, SIP Trunking, Unified Communications, VOIP
March 5, 2019
5 Min Read
7

Looks like the times of cloud communications are advancing towards unified communications as discussed heatedly in the past. The technologies like video conferencing, mobility, and omnichannel contact centers, UC APIs, and of course the CCaaS and UCaaS hosted solutions are now in the mainstream pertaining to the high demand of business centric communications platforms. With the rise of high quality video streaming needs and workspaces not being confined to mere office desktops but have expanded over hosted workplace solutions, Teams and projects management demands much more than just an office suite to meet-state-of-the-art challenges, it needs something robust. It requires Unified communications.

The basic requirement which has driven unified communications to this stage is that communication requires minimal jitter, minimum delay/latency, and minimum packet loss. This forms the basis of how communications have evolved from simple Phone systems, in which the digital aspects had been included in order to make streamline communications as compared to analogue communications, towards PSTN, where wired connections were established with the help of circuits to streamline voice over a phone assigning Uniform Resource Identifier (URI) to each device for better access, to Voice over IP (VoIP)where The Internet was introduced for cost-effective business communication in a streamlined manner. Yet, with internet the requirement of less jitter/delay/packet loss was a big challenge.

To tackle that challenge, IP PBX systems and Hosted PBX systems are introduced that take business communication one step towards unified communications as of today. The premise-based IP PBX system was developed with LAN and IP technologies combined whereas the hosted PBX is a more robust and cost-effective solution, hosted in the cloud and matured over the years, to serve the purpose. Amongst IP PBX systems and Hosted PBX systems, deployment decisions can be taken based on Upfront Cost, Recurring cost, Technology Infrastructure and TCO.

Moving fast forward, SIP trunking is the most promising technology of today. Been made the new standard as the phone call protocol of choice replacing the traditional PSTN systems, SIP makes best-in-breed voice and Internet solutions possible for modern business voice, video and multi-party conference call needs. A few SIP trunking features include:

  • Minutes don’t matter:  with SIP trunking, you are offered unlimited inbound and outbound phone calls.
  • Bye-bye hardware: Traditional Line cards are not needed in most cases now, so there is no hi-fi infrastructure establishment needs for providers. Hosted SIP is the solution that eliminated hardware needs yet providing best voice and multi conferencing needs efficiently.
  • Geographic Resilience: the infrastructure in the cloud is established with Disaster recovery feature been kept in mind. Hence, you are always connected even under a catastrophic event.
  • Calls info: calls information can be achieved from Caller ID, Caller Name ID DID and virtual phone number features are present in SIP trunking.
  • Geographic Location Independence: with the flexibility of call routing through an IP, it doesn’t matter where you are in the world. The service is highly available wherever you are.

Who offer these services?

Telco’s and SIP providers offer these call and conferencing services with affordable rates that make you save up to 50% on your business phone bill every month. These providers offer Call volume and internet connection that is all you need for a better communication experience. There are two types of providers:

  • Single Solution Provider: the ones who offer both SIP trunks and data circuits. They provide bundles pricing offers, better quality and the best part is, if there’s an issue there’s only “one throat to choke”.
  • Over The Top (OTT) provide SIP trunking over another data carrier circuit. Companies like Netflix made the term OOT mainstream over the internet. With these providers, you can implement solutions from Best of Breed Providers both in terms of quality and pricing. And with this approach, you can always choose to discontinue the service that isn’t working too well.

The Quest for best continues

We’re old enough to remember the most used tagline in every phone call in the 90’s:

‘Can you hear me now?’

But not anymore; the journey to achieve best communication method continues all these years and it gets us landed into the world of Unified communications. Hosted SIP, VoIP, inherent multiple-carrier solutions, IP PBX, Hosted PBX and other terms are basic building blocks of Unified communications. You can call it the communication of “everything”. Telco’s and providers are more enthusiastic to offer unified communication systems like never before with better user experience and high quality services.

MachCloud Solutions: Your Gateway to a Successful Business Communication

And this is where we announce MachCloud: The all-in-one unique solution which offers best VoIP and SIP trunking with affordable rates and best pricing plans in the market. The reliable Provider has the best experts from the industry that assist the customers with 24/7 support. MachCloud is a complete Service management and communication delivery platform, exactly the platform needed for business current and future unified communication needs. From Hosted Voice, SIP trunking, MachCloud also offers service from Microsoft Azure, Office 365, Dynamics 365 and others. Here’s your chance to discover what more your business is capable of using this integrated platform.

 

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