“Communications”. That’s one word which is now more essential in the business domain than ever before. From startups to large enterprises, organizations are in search to find the best communication infrastructure for their inbound and outbound communication needs. Texting, messaging, faxing, video calling, voicemail and many more mediums of communications are adopted for cloud business of today.
While startups explore the possibilities of communications infrastructures and stick to VoIP, larger enterprises have already adopted Unified communications predicting the change in business workflows in near future. So, UC technology it is – the communication technology of tomorrow. Here the question comes up: how is UC technology different to VoIP? The simple Answer: when we talk about VoIP, we are talking of a specific technology, whereas UC is a complete suite that provides a consistent interface across a whole range of communication related applications. In UC, users can switch between communication apps seamlessly, therefore, increasing productivity and improving efficiency of work.
Let’s understand it using a common business case: you get an email form your boss regarding a task that needs to be completed within three days. You message your team about the task, or a few of them, on an application. Then you need to explain the workflow and the next move to a few of individuals and you start a video call, while you are adding them to the call, your boss emails you again about some specific updated information related to the task. You go through it and explain the updated info to your team on a video conferencing app. Once the conferencing is done, you can focus to work on your part to accomplish the task, all communication done with various apps each for every different need. With a three-day ETA, you can’t possibly spend one day in communications and meetings, you have got to act quick, and UC technology will help you achieve that.
So, there are multiple parts of a UC technology like:
IP-PBX
This is where you begin. It combines data, voice, calls on the same connection and utilizes the power of different networks. Even VoIP operators combine video conferencing and user presence information.
Mobility
This is a basic requirement of every app or system. Gone are the days when customers come to your office, now, you have to go where the customers are. Services in a cloud business have to be available on the go, for employees, customers and managers.
Collaboration
By Collab, we primarily mean interaction for the sake of discussions, like in case of screen casting, file sharing, whiteboarding and markup for teams.
Presence
This is an important part of UC technology where the users are shown when they are available for communication with indications like Away, Busy, in a meeting and many more. Certain VoIP operators have also added this functionality.
MachCloud – a trusted name in Unified Communications
MachCloud is your one stop Service management and communication delivery platform. It is where all your communication needs are answered with features like Hosted Voice and other Professional services like Microsoft Office 365, Admin as a Service, Microsoft Skype4B. In addition to this, MachCloud offers SIP trunking and a self-service Control Panel. It offers flexible plans and easy-to-understand services for which you will get decent expert support.
