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3 Popular Digital Communication Trends of 2020 from MachCloud Experts

In UC, UDCaaS, Unified Communications
March 4, 2020
3 Min Read
3

Communication trends 2020 are in demand since the cloud communication needs of the business emerge. In this era, there is no room for miscommunication, bad interpretation of messages, or sending the wrong information to any customer or colleague. This is the time of fast information communication with the right people at the right time with no delays or jitters.

UC Trends 2020 – Industry Analysis from MachCloud

Either it is normal workplace communication or customer management, cloud business phone is essential to be adopted in this era. We present you the much in-demand communication trends 2020 to give you an insight from our experts on what is latest on digital business communication trends in the workplace along-with marketing communication trends of today.

  • Trend # 1: Mobile communication due to changing demographics of the workplace

Workplace demographics are changing and this brings a major shift in business communication trends too. Today, the employees feel more productive and efficient while working from anywhere. Since the phone isn’t tied to the lines and wires, employees also prefer to work freely and not tied to the workplace of brick and mortar. So, Mobile communication is on the go. Work communication is taken one step further to the cloud.

ALSO READ: Securing your SBC Microsoft Teams Direct Routing Effectively

  • Trend # 2: Increased authenticity to combat security risks

With increased communication, we have seen increased VoIP attacks and better security needs for companies which are primarily dependent on communication devices and tools for their business operations. So a cloud business phone system equipped with the latest Cybersecurity tools is the most in-demand trend of today.

  • Trend # 3: Data-driven decision making approach

Data is the new oil, they say. Companies equipped with better data-processing approaches and who go for data-driven decision making approaches stay ahead of the curve. With emerging technologies, new data-gathering and analytics functions that have given raise to new marketing communication trends. These functions are able to monitor, manage and plan communications campaigns of businesses.

ALSO READ: Prevent security risks in telephone conversations

MachCloud – The one stop platform for the latest communication business needs

MachCloud is an integrated communication platform that fits the business needs of today. Equipped with best in line tools for smooth flow of communication, MachCloud is a gateway to your business communication. Services like MachCloud with flexible call plans and fewer complexities, secure and reliable PBX functionalities, Office 365 reselling, SIP trunking and many others are offered by the platform. It caters for all the needs of a modern day business communication.

Get started with MachCloud for an easy provision of cloud business phone for a successful business operation.

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Five key issues with standby duty service using Digital Business Communication System

In Digital Communications, Unified Communications
February 6, 2020
4 Min Read
F

Meet Ted, the CEO of a reputed enterprise. Ted has always been enthusiastic for a progressive Digital business communication system for his workplace communication. Ted believes, the success to his business is to expand business presence. This requires, more staff availability and the employees being available even in their off time. Well, that’s a tough demand.

Tim, the IT manager, has a solution: Standby duty service based on call forwarding.

It is no surprise that communication is a solution that connects people to people. Call forwarding now plays a major role in assuring staff availability, empowers employees to work on the go and expands business presence. When digital business communication solutions became the norm in business community, a lot of concepts from old business communication had to be mapped into the modern digital communications. One of them is “Standby duty service” which gets its implementation through Call forwarding.

Standby duty service

If employees take turns to be reachable by telephone outside office hours in the event of incidents, emergencies or other calamities, this is called a standby duty. An employee can have a standby duty during the day, at night or during a weekend. During a standby duty service, an employee can be called and asked to perform work. In the past a beeper or pager was used to call employees, but nowadays it is the employee’s mobile phone that is the primary workplace communication device. And sometimes things go wrong.

1.      The empty battery

Despite all the care, it may happen that a cell phone or workplace communication device has no range, busy or has an empty battery. If a telephone call for an employee is diverted to a mobile device, the call almost always ends in a standard voicemail service. This is undesirable in the event of an emergency. That is why Digital business communication systems the MachCloud-CloudPBX has the option in the standby duty service to play the message to the employee like: “Press a key to accept the call”. If the employee does not press a key, the call will be forwarded to a fallback number or central reception post. This prevents voicemail from getting in the way.

2.      A mobile app replaces manual transfer schedules

If the call forwarded to employees is managed by a person, a mistake can occur. An employee is sick or on leave. A much better option is to let employees sign up in the call routing plan themselves. The most user-friendly way is that of a mobile app, because people can operate it anytime and anywhere. When setting up a standby duty service, we ensure that someone is always registered in the forwarding schedule. This prevents an employee from logging off without another employee being registered. A change of the guard can only be activated by the new employee in the app by activating a virtual switch.

3.      Multiple standby duty services

Larger organizations often require multiple standby duty services. By assigning a separate number to each standby duty service and setting up a separate forward diagram to the mobile numbers of employees, optimal availability is ensured.

ALSO READ:

How MachCloud can help you in avoiding internal telephone usage cost?

4.      Often overlooked: What if things go wrong?

In the end, accessibility remains human work. Even though everything is arranged optimally, it is possible that a call for an emergency is not answered. That is why we emphasize that a backstop or is always included in the forwarding scheme. If a telephone call is not answered in the event of an emergency, it is better to play a message with a message about an alternative contact method, than a scenario where the caller is on hold endlessly. Call forwarding must therefore always include an end point with, for example, a message about how to act if the call isn’t answered.

5.      Fair share?

A standby duty is often necessary. But the hours often do not count as paid hours. It is important that employees know that the working hours are allocated to different colleagues according in a fair manner. This prevents employees having the perception, they account for more hours than colleagues. Insight into answering time is important as well. In the event of an emergency, it must be possible to review answering time. That is why reports and call details related to workplace communication can be made available. The MachCloud-CloudPBX supports all these functions.

Do you need advice when setting up a standby duty service in your Digital business communication system? Contact us via www.machcloud.com.

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7 thoughts on Microsoft Teams Portal adoption with existing (Cloud) PBX

In Business Communication, Cloud PBX, Digital Communications, Microsoft Teams, PSTN
January 31, 2020
3 Min Read
7

In the coming years, traditional telecommunication solutions will be replaced by digital business communication systems such as the telephone service from Microsoft Teams. Organizations are faced with the choice to replace the entire telecom service or to maintain a Cloud PBX next to Microsoft Teams. Despite the advantages of telephony in Microsoft Teams, organizations will often keep the existing Cloud PBX.

Here are a few things you must be aware of while considering moving to a modern digital business communication platform.

1. Change of work process

When migrating digital business communication systems, it is not the technical challenges that require most attention. In order for the implementation to succeed, attention must be paid to changes in the use of communication systems and the associated work processes. Some people will adopt the new system in a short period, but others require more time. During a certain period, the existing Cloud PBX and Microsoft Teams will have to function side by side.

2. Maintenance of functions through Microsoft Teams Portal

In some organizations, special functions of a Cloud PBX cannot be directly replaced by calling in Microsoft Teams. Examples of this are: Call Center functions, Wall board, special routing, functions for a reception post and connections with CRM packages.

ALSO READ Microsoft Teams Direct Routing: Where to start?

3. Device retention

At present, the purchase price of devices that are suitable for calling with Microsoft Teams is still high. Some functions of existing telephone devices cannot be replaced. It may therefore be necessary to continue to use existing devices in combination with a Cloud PBX.

4. Telephone number management

When migrating to a new digital business communication system, it can be useful to migrate telephone numbers that are in a telephone number block, one by one. MachCloud has a Web portal that allows  telephone number block management in real time and transfer of numbers to Microsoft Teams. For this it is not necessary to port numbers. This has the advantage that if something goes wrong, numbers can immediately be returned to the existing system.

5. Redundancy

If telephony is business critical, it may be necessary to  have redundancy implemented when opting for a digital business communication solution. You can get that implemented through the Microsoft Teams portal. An example of this is the design of a customer contact center cloud solution based on geographically separated data centers.

ALSO READ 5 Microsoft Teams Direct Routing Features to Look Forward

6. Flexibility price plans

The call traffic per user can vary greatly. Some employees need a small bundle of calls, while others, for example, have high call volume to international destinations. Microsoft Teams  portal caters for both. To minimize costs, it may be desirable to allow international frequent callers to use a special price plan based on a charge per call.

7. Support

Telephony is a service that must be accurate on all details. Is it necessary to be able to call anonymously? Is it necessary to filter call traffic or set up protection against over-usage? Perhaps special solutions are needed for a standby duty service or reports? For all these types of questions, the use of a Cloud PBX in addition to Microsoft Teams portal may be the correct answer.

MachCloud is the specialist for business corporate communication systems where a (Cloud) PBX is integrated with Microsoft Teams. Do you need advice? Then contact us via www.machcloud.com.

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5 Microsoft Teams Direct Routing Features to Look Forward [2020 Guide]

In Digital Communications, PSTN
January 23, 2020
3 Min Read
5

Microsoft Teams Direct Routing is the latest trend in modern digital business communication. This is a scenario where companies can bring in their existing SIP Trunk/Carrier/SBC and connect it with Microsoft Teams and avail its benefits with User PSTN Telephony. This ensures better productivity and fewer changes required to the existing infrastructure.

A while ago, Microsoft announced a few enhancements that are promised in Microsoft Teams Direct Routing. Let’s go through them:

Media Relay Override

With this, customers can “change their default Media Relay to match their public IP structure”. With a Media bypass plan setup, media is kept directly between Session Border Controller (SBC) and Teams user.

Missed Call Message Suppression

Since Teams can go on along with an existing 3rd Party PBX, this feature enables Teams not to miss any notification if a gateway is setup in such a way that it rings or forks a call (on both Teams and PBX) and the call is picked up on PBX or PBX’s voicemail.

SIP Tester

It is a feature to be introduced for convenience. A PowerShell script is introduced which will test the basic configuration of SIP deployment over Direct Routing in Teams.

Ringback Bot

It is available for Direct Routing in non-media bypass mode. During the call imitation process, the Ringback Bot is helpful in ringing a distinctive audio signal to the caller while there are any unexpected silences while the inbound call is being placed from the public switched telephone network (PSTN) to Teams clients.

PSTN Reporting

With this feature, you’d be able to get PSTN Call Detail Records reports directly in your Microsoft Teams Admin Centre. Reports can be viewed for a historical trend for 28 days and also till any custom date. With this feature, you can easily have a look at a detailed analysis of Microsoft Teams PSTN usage.

ALSO READ 4 handy ways to start a Microsoft Teams call

MachCloud – All-in-one Digital Business Communication Platform

MachCloud is a complete digital business communication platform equipped with top notch infrastructure to provide your business all the features needed for a smooth business communication according to your business needs. Microsoft Teams Direct routing allows for easy migration of existing telephone numbers to Microsoft Teams. The Industry-leading digital communications platform offers other Products like SIP Trunking, Cloud PBX, MachCloud and Office 365 reselling services. With MachCloud you get Cost-effective and advanced PBX Services with Microsoft Teams.

Head up to MachCloud for a smooth digital business communication solution and unlock the potential of your business.

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Microsoft Teams Direct Routing: Where to start?

In Digital Communications
December 19, 2019
3 Min Read
M

With the corporate voice solutions with Microsoft Teams Direct Routing, Microsoft has empowered its customers with adaptable and scalable enterprise voice solutions. With this, companies can combine the teams direct routingcommunication solution of their preference and take the benefits of the solution they prefer with the services offered by Microsoft Teams. Here are a few things you need to know before you bring up Microsoft Teams Calling solutions to your company.

There are two types of Models to get started with Microsoft Direct Routing experience:

  • The enterprise Model
  • The Carrier Hosting Model

The Enterprise Model

Companies having existing on-premises hardware for their current phone systems must opt for the Enterprise model to set up Teams Calling solution.  The Session broadcast controller is connected to an Office 365 tenant. You’ll need an Office 365 enterprise subscription (through E1, E3 or E5), a Microsoft Audio Conferencing license (required to enable external participants to schedule Teams meetings) and a phone system license. Users with additional license for the Microsoft Teams Calling Plan are also supported by Teams Direct Routing solution.

The infrastructure requirements include: a qualified Session broadcast Controller, established connection with the SCB Microsoft Teams SIP proxy (you must have SIP signaling port, fully qualified domain name (FQDN), certificate for the SBC, public IP address for the SBC and public DNS entry for the SBC). In addition to this, a solid connection between SIP trunk or legacy PRI to the SBC.

The Carrier Hosting Model

The Carrier Hosting Model is most appropriate when there is no existing phone system in your organization. You have the authority to choose the Direct Routing SBC provider and a carrier’s SBC would be paired with Office 365 domain and then further tied to multiple Office 365 tenants via subdomains. Every customer is provided a unique SBC FQDN. Further, a wildcard certificate covering the carrier base domain is needed and organizations would have to setup configuration once per tenant.

For the licensing and infrastructure requirements, companies would need a third party carrier’s subscription and check out what are your billing options like pay-as-you-go, toll-free, flat rate, or an option bundled with other subscriptions. In addition to that, you would need Records for SBCs in your DNS zone.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Teams Direct Routing Solutions

With MachCloud, you can get a true Enterprise Calling experience for Microsoft Teams Direct Routing. It offers pocket-friendly Teams Calling Plans which nurture collaboration at your end. MachCloud is equipped with state-of-the-art digital communication solutions where the service is always Available. Migrations are easy and low cost, pricing models are attractive for both Partners and Customers and options to set your own margins for profitable business.

Get started with MachCloud today for a productive direct routing for Teams calling experience and you’d be surprised on the lucrative benefits it provides to your business.

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5 Ways Business VoIP brings more Revenue

In Digital Communications, VOIP
December 12, 2019
2 Min Read
5

Business communication has transformed into digital business communication from the past few years. With Unified digital communications and even UDCaaS being in the norm, many businesses opt for a decent Business VoIP for many reasons.

Here are top 7 cloud business benefits once you deploy a decent VoIP in your workplace:

  • Reduce missed opportunities

With a VoIP, your incoming calls are not tied to one landline, so there is hardly any chance that you miss an important call. This is one of the many cloud business benefits that you can’t miss.

  • Stay customer friendly

A business VoIP app does a lot more than traditional receptionists on call. They provide multi-media messages and enable visual communication to tackle things faster than on call. Other digital communication tools like virtual PBXs have the potential to be integrated with your main CRM to provide a customer friendly user experience.

  • Reduced costs

With less initial costs and almost no jungle of wiring needed for your office workspace, the digital communication tools provide the best cloud business benefits by reducing costs for your business.

  • Enhanced Collaboration

Digital communication tools provide you better collaboration experiences for your employees. Business VoIP is more adaptable to change according to business needs.

  • Improved sales performance through reporting

With dashboards provided by digital communication tools providers, managers can know major KPIs like analytics and assess individual and team sales performance. This way, you can also track incoming leads which can help in pointing the right direction of investment.

ALSO READ Boost your Business Productivity with Teams Direct Routing Solutions

MachCloud – Promising Digital Communication Tools Under One Platform

MachCloud is the industry leading digital communication tools provider in the Unified communication market. With easy plans and pricing for SIP Trunking, Cloud PBX, Office 365, Microsoft Teams, Skype 4 Business and many more services, MachCloud provides products tailored according to your business needs. MachCloud is all-in-one toolbox for a customized and collaborative business communication experience.

Head up to MachCloud and get your digital communication tools in place according to your business needs.

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How Digital Business Communication solutions can make you win over your competitors

In Digital Communications
November 26, 2019
3 Min Read
H

Investment in Digital business communication solutions is regarded as the new norm for business success. It is often believed that the way to business success is the investment in the Right areas. In case of cloud- based businesses, the Right areas have become cloud business communication solutions. By going with a typical business phone system, you fail to realize how much you are spending on the calls and internal communication costs that you could’ve saved with cloud based communication solutions. Here are five ways how you can stay ahead of your competitors using a digital cloud based business communication solution:

  • Become Productive, not busy!

Staying busy all the time doesn’t mean you are being beneficial for the company all the time. Half of the time employees are busy fixing recurring tasks that can be automated. With a digital business communication solution in place, you’ll find more productivity amongst your employees, increased customer base and better prospects which eventually beats your competitors in cloud business competition.

  • Reach Out to international clients

With a cloud based business communication solution, you can reach out to international clients in an easy manner without biting your nails for potentially increased bills. When you reach out to an international customer base, you are more likely to sell better, grow your business and pursue for stability in your services. Capturing International clients is all you need to stay ahead of your competitors.

  • Get rid of barriers in the way of productivity

Business phone’s tangled wiring; jitters in video conferencing, dropping out important clients’ calls are a few barriers that come in the way of smooth service delivery from your end. With digital business communication, you can make use of top-notch infrastructure for smooth service delivery, that too without the hassle of maintenance at your end!

  • Save Cost on Calls

With business communication solutions, there are easy pricing plans that can fit any business. With a decent communication service provider, you only have to pay for what you need and so you can do more with less. There is less setup costs and almost no maintenance costs with a digital communication solution. In reality, you only don’t save direct communications costs, but also save indirect costs. For example Employees aren’t dependent to take calls only from the desk but can work from anywhere, so you never lose a business call and so potentially you save a huge indirect cost.

  • Hassle-free setup

Not only you save on setup and installation costs, you also save time with the quick and hassle free setup. You don’t have to boil the ocean during setup and installation of a cloud-based business communication solution, because setup is a low-hanging fruit in the first place.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s business communication solutions for promising cloud business outcomes

MachCloud is an Industry-leading digital business communications platform offering best-in-line services to customers and partners for a better business communication. The offers include SIP Trunking, Cloud PBX services, MachCloud, Office 365 Reselling services and Calling in Teams with Direct Routing. Not only the services are easy to deploy, the pricing and plans are also pocket-friendly and win-win for both customers and Resellers. Whatever the business size, MachCloud has got you covered.

Get started with MachCloud and find the Right digital cloud business communication solution for your business for better cloud based business productivity.

 

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5 Ways a VoIP system can reduce your business phone bill | A Digital communications strategy

In VOIP
November 22, 2019
3 Min Read
5

The old adage “Communication is the key” still holds true especially for cloud businesses. A decent digital business communication infrastructure (like VoIP system or SIP Trunking solution) is indeed the backbone of any cloud business in which operations are carried out within the cloud space. Gone are the days when a traditional business phone system was setup and maintained amongst heavy clutters of wiring, digital communication in the cloud is the trend of today.

Amongst so many options, a smart choice of digital communications strategy is a VoIP. Let’s have a look why.

  • Lessened hardware costs

With VoIP, you don’t have to boil the ocean.  With a decent provider and a digital communications strategy, you get the power of a modern business communication with less investment costs and minimal maintenance cost which eventually brings down the costs you spend on your communications within the business. There are some VoIP providers who offer free hardware and others charge a little fee initially, it is still a lot better than the traditional business phone systems.

  • Pocket-friendly phone calls

Not only the infrastructure, but the phone calls also don’t burden your budget. Providers offer decent digital communications strategy and bundle deals for your cloud business which eventually save you big bucks on your budget. Monthly subscriptions are there that you may or may not continue the next month, depending upon your business needs. Furthermore, if you have international clients, you’d need to make frequent calls abroad; you only have to pay for what you use.

  • Scalability in cheap rates

Either you wish to scale up or down your cloud business, a digital communications system can adapt to your business scalability. No need to add more clutter and cost to the office business phone lines. All you have to do is add users in the cloud and utilize the power of scalability in the VoIP system.

  • Stay up-to-date always

With a VoIP system right in place, the updation of the system and infrastructure is the responsibility of the Provider so you don’t have to deal with out-dated systems anytime. The provider is there to roll in the new changes whenever they are available.

  • Save time

Providers know the importance of your time. When you are mostly busy with technicalities of a traditional phone line, theirs is less chance you’d be able to focus on your business tasks for the day. Providers take you out of that and let you focus on your cloud business operations to save you time and money.

ALSO READ Basics of VoIP Plans that can benefit your cloud business

MachCloud – Industry’s best Digital Communications Provider

At MachCloud, there is something for everyone. It is a robust digital communications platform offering SIP Trunking, Cloud PBX, and Reselling of Office 365 services.  MachCloud offers free calls mixing different technologies and makes the customers save more costs on their communications expenditure. Experts at MachCloud know the importance of your time and take the burden off from your IT team regarding communication infrastructure management.

Get started with MachCloud and deploy the right tools for your business that take your business to success.

 

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The power of Hosted PBX System: 4 benefits that unlock the potential of your Cloud Business

In PBX
November 18, 2019
3 Min Read
T

A Hosted PBX system is all you need to raise the bar of your business communication system. The best part of the deal is: it is ideal for any business size. It gives you business an extra edge, the value you need to go forward and perform better in day to day activities. It furthers promotes agility and you can introduce the concept of “Work form anywhere” for your employees and improve productivity. Digital business communication is implemented with Hosted PBX for a better business performance. Here’s how Hosted PBX can boost your cloud business:

Quick Setup

A Hosted PBX system is easily setup at your cloud business workplace since most of the infrastructure is up and running at the Provider’s end. So, opting for a Hosted PBX is easy peasy. Simply choose a provider, configure and optimize the services and you’re all set to go!

Scale the PBX System on Demand

One of the best things about PBX System is that with a Hosted PBX, you can scale up or down depending upon the size of your business.  You can easily create new user accounts or add new extensions to your existing configurations.

Operate in Distributed Environments

Cloud businesses operate in Distributed environments and digital communication solutions give you all the flexibility you need to keep your operations smooth in distributed environments. Hosted PBX system gives you the flexibility to access critical business data from anywhere so even if you are going abroad at a business trip or are on a vacation and a colleague needs some assistance, your business operations can continue well anytime.

Security and Reliability of Services

The best part of deploying a modern-day communication system is that the Provider takes the responsibility of security and updates of the Hosted PBX system. In addition to this, a reliable service delivery is ensured at all times. The off-site data centers are maintained by the Provider and make sure there is minimum downtime. Plus, the disaster recovery solutions are also managed at the Providers end, so there’s minimal effort of maintenance and ensuring service delivery at your end.

ALSO READ Features that make MachCloud stand out from other UC providers

MachCloud’s best-in-line Cloud PBX offering for a profitable Reselling

MachCloud offers, digital communication services for modern-day communication with attractive tariff that allows better margins, service of high security and reliability. It also offers all the key features of a PBX-UC. The Resellers can take benefit from the API to integrate with web services, mobile client, and wall board and call center functions. MachCloud’s Cloud PBX can easily be integrated with all the modern web services, to serve users in the most demanding markets. The capabilities include: Extensions, numbers, connection to SIP phones, Conference Box, Voicemail, Call Forwarding, Dial plan switch, Voice Prompts, Music on Hold, Queues and much more.

Gear up your business with MachCloud’s Cloud PBX for a smooth cloud business journey.

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Time is Money: Invest in Digital Communications Solutions for your Cloud Business in time

In Business Communication
October 28, 2019
3 Min Read
T

The Cloud has automated process like no technology before. Cloud automation is now a norm. There is a simple rule of thumb: if the business processes are automated, the employees can get more time to focus on higher value areas of the business.

The bottom line is: the more time staff members spend on petty everyday tasks, the less time they are spending over customer care and serving the business vision. Automating critical-but-time consuming business processes not only saves time but also add more value to the business. When planning for longer term benefits, the ROI of automation is promising than manual cost to implement issues.

Streamline your business

In order to streamline business, the processes have to be analyzed carefully to attain maximum perfection once the automated business process is in action. A fully integrated system is needed for a comprehensive insight towards the automation of whole business. This can not only automate business processes but also streamlines them for efficient outcomes.

Ease out the pain points of your employees

With cloud automation and better communication, employees don’t have to do follow routine tasks every day. Many business communication related tasks like reports after a video conference, camera focus on the speaker during a video conference

Modernize your workplace with Digital Communication Solutions

The trend for adopting cloud-based digital communications amongst Cloud businesses is increasing. Since the past 5 years, Gartner reports, the trend for UC communications is increasing and approximately 20% of companies opt for digital communications. Companies now understand the importance of a cloud-first strategy and opt for cloud based communications. Solutions like VoIP, IP telephony, Skype for business Server and Microsoft Teams are widely adopted. This not only opens a gateway to staying globally connected with clients but also makes the company grow steadily. A Modern workplace requires digital communications solutions so that all your employees are always on the go.

ALSO READ Ways Cloud Voice can boost cloud computing for business productivity

MachCloud’s best-in-line Digital Communication Experience

MachCloud is a full-fledge digital business communication platform with a cloud-first approach offering services like MachCloud and Office 365. MachCloud is the Industry-leading digital communications provider where there are pocket-friendly pricing plans that fit every business type. It’s Calling via Teams is a fruitful offer for cloud businesses. With updated infrastructure, MachCloud makes Digital Transformation an easy and promising task.

Get on board with MachCloud and experience digital transformation for better cost savings.

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