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4 Compelling reasons to adopt unified communications in the cloud business

In Unified Communications
August 13, 2020
3 Min Read
4

Modern Unified communications is a way to streamline core business operations and increase productivity. With a state-of-the-art business phone in place, your employees can collaborate better and manage project communication much more eloquently via email, chat, phone, text, voicemail, audio conferencing and video conferencing. Having the right Unified communication setup lets you have an improved relationship with your customers too.

What are the few UC Solution options?

Modern born-in-the cloud PBXs are best to opt-in to a business. There are options to go for a SIP Trunking solution or a Hosted PBX system. In addition to this, Microsoft Teams is also a lucrative and emerging unified communication trend that satisfies most businesses’ communication needs. It offers Direct routing capabilities in which you can experience Teams Calls via your existing PBX.

What are the Major benefits of unified communications?

Apart from better collaboration, Unified communications provide many other benefits. Let’s have a look:

  • Top-notch infrastructure

With cloud communications, you get top-notch infrastructure at your hands to carry out inbound and outbound calls within your office. Cloud communications also provide geo-redundancy which inherently provides your business communication structure, resiliency against any disaster, or more specifically against a pandemic.

  • Improved business flows

Well-crafted unified communication solutions of today are designed to keep People’s communication in mind. Either they are your customers or employees; you’ll have to deal with people at the end of the day. With improved people communication your business processes eventually improve that gives you all the productivity needed for a growing business.

  • Reduced Shadow IT effects

In modern workspaces, it is getting difficult to combat the effects of Shadow IT. With a centralized cloud communication solution, you can stop shadow IT in its tracks. This keeps cyber criminals at a bay.

  • Better customer experience

Once you’re internal and external comm channels are better connected, you get faster response time. This makes things easier for the sales team or the customer support people to tackle customer things. 

Also read: A GUIDE TO DEPLOY MICROSOFT TEAMS DIRECT ROUTING

MachCloud takes your business to the next level

With MachCloud, your organization can get a modern communication system within no time. MachCloud provides best-in-line solutions for business communication. With services like Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, and Calling in Teams, MachCloud stands out from others. The Calling in Teams Solution can be obtained via MachCloud Solution for Microsoft Teams Solutions. In addition to this, there is a MachCloud Voice solution for better Calling options.

Keep your business communication updated with the latest MachCloud offerings and take your business phone to the next level.

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New Voice Devices for a rich Microsoft Teams experience

In Microsoft Teams, SIP Trunking
August 10, 2020
3 Min Read
N

Many eyebrows were raised when the announcement of Skype for Business End of Life was made last year from Microsoft, that too, in favor of a new M365 system: Microsoft Teams. Not only Teams is native to Microsoft 365, but is also an “integrated” system that provides the business a modern communication solution; a full-fledged Microsoft Teams phone system.

Not only Microsoft offers a business-oriented telephony system but it also fosters better communication with its certified Microsoft Teams desk phones like Yealink VP59 and other Voice and Display devices. Recently, Microsoft announced some advancement in its Teams functionalities including an introduction of SIP Phones!

The need for Teams Voice Devices

With the rapid adoption of Microsoft Teams, especially after the pandemic, organizations are finding ways to collaborate with video and audio-conferencing capabilities. Teams Voice and Display Devices are used to cater to the growing business collaboration need as companies make the shift to a hybrid mode of work. Apart from typical desk phones like Yealink VP59, Microsoft is introducing the capability of fully integrated Teams SIP based Phones for a rich Microsoft Teams phone system experience. These phones are expected to have basic Phone capabilities while working with Microsoft Teams. Basic features include ring, dial, and answer functionality. They can, however, not feature the more advanced Teams functionalities

A look into existing Skype for Business 3rd Party IP (3PIP) phones

The Skype for Business 3PIP phones work with specific firmware and can get on with Microsoft Teams via a specific “cloud gateway”.

Microsoft also made another interesting announcement in the same blog regarding Skype for Business 3PIP phones. The timeline for Skype for Business 3PIP IP Phones, which haven’t migrated to Teams yet, has been extended beyond the previously set date i.e. July 31st, 2023.

These phones have firmware options for standard SIP as well.

RELATED: MICROSOFT TEAMS INTEGRATION WITH BUSINESS PHONE: WHAT TO EXPECT?

MachCloud- A Reliable Telephony Solution Provider

MachCloud stands out from the other Telephony providers with its unique set of services in the most pocket-friendly rates. The high-rated back-end infrastructure is what makes MachCloud telephony services robust. Offering services like Cloud PBX, SIP Trunking, VoIP, and Microsoft Teams, MachCloud has got many solutions for reliable service delivery.

With MachCloud, you get smooth business-critical solutions in a matter of hours. These solutions can take your business communication to the next level. Born-in-the-cloud MachCloud platform lets you enjoy your company work from anywhere. We offer instant delivery, easy management, simple and centralized services for your day to day business communication.

Whether it is Teams or Migration or any other Microsoft 365 offering like Exchange, SharePoint, Azure, OneDrive, our teams are ready for the rescue. Out experts value your existing systems and take full responsibility to successfully perform the deployment and migrations. With MachCloud, you are free to grow your channels.

Get started with MachCloud for a smooth Microsoft Teams experience for your business.

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What are VoIP services?

In FAQ
July 29, 2020
1 Min Read
W

VoIP Services are modern services in which the internet is used as the medium to communicate over Phone systems. A cloud phone system facilitates VoIP Calling and provides cloud-based services, backed by cloud infrastructure. A VoIP app or VoIP phone is needed to be installed at the consumer’s end also called a smartphone.

The VoIP phone is also called the IP Phone. VoIP has gained much popularity over the business sector because it greatly reduces the communication cost. VoIP systems provide two ways of communication. One option is SIP Trunking and the other option is Hosted PBX. A SIP Trunk is best suited if an existing PBX system is in place. Otherwise, a hosted PBX offers an A to Z cloud communication service to the consumers. The technology behind a traditional landline and modern VoIP service is quite the same; just VoIP services are more advanced as it uses the internet to carry calls.

Get in touch with a MachCloud expert to know more about VoIP details.

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A guide to Deploy Microsoft Teams Direct Routing

In Microsoft Teams
July 23, 2020
3 Min Read
A

Microsoft Teams Direct Routing has gained immense popularity ever since the concept of modern business telephony is introduced. An on-premises telephony system infrastructure being directly linked to Microsoft Teams gives an edge to your business phone system. Microsoft has provided a full-fledge documentation on the step by step guide for Deploying Direct Routing for latest cloud business communication. However, it is very complicated to implement involving PowerShell scripts and connectivity protocol including security implementation. There are providers who easily can set up your business telephony with Microsoft Teams, without any hassle for you.

Microsoft Teams Direct Routing makes you do more with less

The Direct Routing feature expands the capabilities of Teams. There are two major phases to deploy Direct Routing in Microsoft Teams. These are: 

  • Planning & Prerequisites

  • Deploying Direct Routing

Planning the Business Telephony System

It is important to know the details of Teams Direct Routing before Deployment. Direct Routing allows the customers to interoperate with third party systems like on-premises PBX, Microsoft Phone system and Analogue devices. It further lets you leverage the existing infrastructure which you are using with other service providers. It facilitates users who do not have calling plans in their area. It is important to know the licensing requirements before you get started with direct routing.

RELATED: HOW Machcloud Teams FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING

Deploying Microsoft Teams Direct Routing with your local provider

The following steps are performed under this phase:

Step 1: Enable Direct Routing

In this step, the connection between Teams admin center and your local provider is created. No configuration at your side, all is fully automated provisioned by your local provider.

Step 2: Enable users for Direct Routing

For this step, you need to first create a user in Microsoft 365 and assign a license. You can create users via admin center. You can then assign the right Microsoft licenses to this user.

  • Configure Voice Routing Options

You can either configure Teams to route through a voice channel directly to the phone network or configure Teams to connect to existing PBX.

  • Phone number

A new or existing phone number can be assigned to a Teams user or an existing PBX extension number can be assigned to a Teams user. This process is automated by your telephony provider.

MachCloud helps companies in setting up their business telephony like no other

MachCloud is an all-in-one business telephony system provider that assists companies and organizations ranging from SMEs to enterprise level, in providing business phone systems. The services include Cloud PBX (Hosted PBX), SIP Trunking and Microsoft Teams Direct Routing. With its Teams-oriented unique solutions like Teams Calling Plans and Teams Extension, MachCloud stands out from other providers in the market. 

Get started with MachCloud to get details on Teams Direct Routing setup and enjoy state of the art business telephony service and cloud business communication.

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5 Technology Must Haves for ‘work from home’ scenario

In Business Communication, Digital Communications, Microsoft 365, Microsoft Teams, Office 365
July 10, 2020
3 Min Read
5

Work from home has become a norm in companies ever since the COVID-19 had been declared as a pandemic. However, in the IT sector, the term “work from home” has been circulating for more than a decade now. People who telecommute often know what gadgets to have their hands on, for a smooth work from home experience. However, this pandemic has forced most of the organizations to implement telecommuting and get their hands on the latest technology to facilitate home working.

What are the major Home Working Technology Must-Haves?

Cloud communication tools have emerged as major essentials to keep teams connected while staying geographically apart. If you think you can manage with a normal chat-based tool or simple email communication, you might be surprised that it isn’t enough to cater for today’s collaboration needs.

  • Video Conferencing Tools

Either it is your regular Agile meeting or a comprehensive Project feasibility report meeting, a video conference is essential for one on one communication with your boss or employees for better Team collaboration. There are many freely available Video conferencing tools, but they are vulnerable to threats. However, Microsoft Teams is a full-fledged solution that provides secured Video conferencing experience.

  • Project Management Tools

While staying at home it requires more effort to notify Teammates of the project progress. Investing in a better project management tool is always a good idea since it reduces the time you need to notify every member of the team on the work progress. Cloud-based Project management or business productivity tool would be an excellent choice to foster the team’s collaborations being geographically apart.

  • Microsoft Teams Collaboration Solution

This is by far the most effective and efficient productivity solution to cater for modern-day project sharing needs amongst project teams. Since its native to Office 365, you get to share any SharePoint content, Word, PowerPoint, and Excel work files for better understanding and collaboration. In addition to this, Teams offers Calling in Teams Solutions for easy calling right from your Office 365.

  • Cloud PBX for Staying Connected

Even if you are not working from home, this tool comes in handy for normal office communications. A cloud PBX lets you stay connected with other Teams members via cloud communication technology. It is also cost-effective for the organization and lets you stay in control of your cloud-based calls and offers all the features of a Cloud Phone system. So, whether you are working from home or office, a Cloud PBX is a must-have technology!

  • Digital Assistants

Digital assistants have emerged as an important tool to cater for fast-paced communication. Most workers are mostly familiar with digital assistants. These tools can carry out calls for you, take notes, and send emails at the scheduled time and much more. Modern telecommuting requires a digital assistant that can adapt to the working schedule and learn about next Gen communication requirements.

Related: WORK FROM HOME SIMPLIFIED WITH UNIFIED COMMUNICATIONS

MachCloud – The cloud communication platform for modern-day business communication

MachCloud provides a digital communication solution that derives collaborations and makes it effective amongst remote working teams. MachCloud has assisted various teams in connecting them for productive working amidst the employees to work from home scenarios. It offers services Like Microsoft Teams solutions including Calling in Teams, Direct Routing for Teams, Office 365 reselling, SIP trunking, and Cloud PBX. No matter what size your organization, there is something for every type of business.

Get started with MachCloud’s services for a smooth work from home experience.

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Business Phone: Current and Future Trends

In Business Communication, Digital Communications, Unified Communications
June 26, 2020
3 Min Read
B

Mobile Business phones have become more powerful than supercomputers in 1969. In today’s time, like other daily life operations like bill payment, bank transactions, and managing office work is also going to be eventually managed from the cell phone. In fact, in many companies, ever since the work-from-home policy was adopted during COVID-19, most of the digital communications Cloud collaboration work is done right from employees cell phone and it is used more of a business phone during work timings than a personal device.

It’s still good to talk

As of today, Mobile Phones are the prime medium to text and talk while being geographically apart. This prime purpose will be the same in all eras to come; however, it can be extended with the modern needs of business communication. Features like toll-free numbers, virtual assistants, and bots directing the customers at customer support. With the advent of 5G, business phones and cloud collaboration will be further refined.

What is the business phone evolving into?

The future of AI-based UC solutions may make the use of business phones for include improved online meetings with automatic transcription, based on features like intelligent speaker tracking in a meeting, facial recognition, automated identification and authorization of meeting members when they request to join, generating meeting minutes, finding useful content related to meeting agenda, user recommendation on which employees should join a meeting. All this is basic “Talking over a phone” just taken to a Next Level.

The cornerstone of the business: The Right Business Phone Services

No matter how much you invest in the infrastructure or the cloud, a business phone is only going to be lucrative if you invest in the Right Plan. Many providers include services of installation and planning of the new phone system that is feasible for the organization. Similarly, providers provide an easy transition into the new phone system from the existing system along with expert advice and support on expanding the new system as per business growth.

MachCloud – The Platform providing the latest business collaboration tools

MachCloud is a one-window for all your business’s collaboration and digital business communication needs. Equipped with top-notch infrastructure, MachCloud has got solutions for businesses like Calling in Teams, CloudPBX, SIP Trunks and Integrated Direct Routing. The Microsoft Teams Smartphone app becomes the central platform for collaboration and business communication, as MachCloud connects the Office PBX to Microsoft Teams. The Teams app has high tech Codecs, efficient battery management and effectively replaces traditional SIM based Fixed/Mobile services. Getting started with MachCloud will let you experience the next level Microsoft 365 experience.

Get on board with a state-of-the-art business communication platform and Equip your business with MachCloud today for effective business communication.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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Do Microsoft Teams use SIP?

In FAQ
June 19, 2020
1 Min Read
D

Microsoft Teams utilizes SIP for Direct Rouging. Different communication apps like Chat, Meetings, and Calling are all exposed through UX App Window. However, Teams require IP-based voice connections, so SIP would serve the purpose. Direct Routing requires SIP Trunks. One of the prerequisites for Teams Direct Routing is that the company must be equipped with a SIP Trunk through a Communications Service Provider. It acts as a telephony network provider for Direct Routing setup. If a new Provider is needed, the existing phone numbers can be ported to the new provider.

For expert guidance, talk to a MachCloud Expert for more information.

DID YOU FIND THIS INTERESTING? WHY NOT READ: “HOW MACHCLOUD SOLUTION FOR MICROSOFT TEAMS FACILITATES BUSINESSES WITH TEAMS DIRECT ROUTING“? 

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SIP Trunking service or Cloud PBX: Which to opt?

In Business Communication, Cloud PBX, Digital Communications, SIP Trunking, Unified Communications, VOIP
June 18, 2020
3 Min Read
S

SIP Trunking service and Cloud PBX service are two very popular cloud communication approaches. Today, Businesses have not only adopted VoIP from the cloud but are also keen to explore new options while staying on the ones that keep their communication in flow. SIP Trunking and Cloud PBX are two different technologies used for cloud-based communications.

SIP Trunking service and Cloud PBX service explained

SIP Trunking service works with an IP-enabled PBX (Private Branch Exchange) to carry out communication organization-wide. With a SIP Trunking solution, existing on-premises PBX equipment is linked to the internet and cloud-based communication is carried out that way. Whereas Cloud PBX is a full-fledge Virtual PBX phone system hosted in the cloud.

SIP Trunking service vs. Cloud PBX service: The differentiating factors

High upfront investments costs

To setup a Cloud PBX solution, it requires a router and an enterprise-grade internet connection. In addition to this, you’d need IP Phones to carry out calling via this solution.

On the other hand, for SIP Trunking, a high-upfront investment is required to deploy and on-premises PBX equipment in addition to the cost of SIP Trunking service itself.

Operational costs

In Cloud PBX service, there are flexible plans to choose from. There is a higher ROI for Cloud PBX solution. For SIP Trunking, you must pay for a per channel, pricing scheme. Each channel is sufficient for one user. So, you only have to pay for the number of employees in the company using the phone. There is also a per-minute charging scheme with SIP Trunking.

Accessing Phone on the go

With Cloud PBX, you can access the business phone from anywhere via an internet connection. For SIP trunking service, getting this feature requires third-party tools (which means more cost)

Maintenance Expertise

With Cloud PBX, all technical and maintenance challenges are handled at the Provider’s end. Whereas SIP Trunking solutions require you to hire a technical support expert for the long-term.

Scalability

Cloud PBX offers unlimited scaling up or down, whereas SIP Trunking scalability is dependent on different factors like the capacity of the business to purchase more channels and also of the local PBX.

The verdict

From the details, you can easily judge that Cloud PBX has more business benefits than SIP Trunking in terms of built-in flexibility and upfront and operational costs. However, if Voice quality is considered as a major derivative, SIP Trunking wins the game. As a rule of thumb, you must always check with the Providers of the services before deciding what is right for your business.

Related: HOW MSP CLOUD SERVICES CAN ACCELERATE BUSINESS WITH HOSTED PBX

MachCloud all in one communication platform

MachCloud is a born-in-the-cloud communication provider that is equipped with all the necessary tools for a smooth cloud-based communication experience. The platform provides services for Cloud PBX, SIP Trunking, Microsoft 365 reselling, and Teams Direct Routing and, last but not the least, calling in Teams.

Get started with MachCloud today to discover great call quality experience for your business.

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3 Popular Digital Communication Trends of 2020 from MachCloud Experts

In UC, UDCaaS, Unified Communications
March 4, 2020
3 Min Read
3

Communication trends 2020 are in demand since the cloud communication needs of the business emerge. In this era, there is no room for miscommunication, bad interpretation of messages, or sending the wrong information to any customer or colleague. This is the time of fast information communication with the right people at the right time with no delays or jitters.

UC Trends 2020 – Industry Analysis from MachCloud

Either it is normal workplace communication or customer management, cloud business phone is essential to be adopted in this era. We present you the much in-demand communication trends 2020 to give you an insight from our experts on what is latest on digital business communication trends in the workplace along-with marketing communication trends of today.

  • Trend # 1: Mobile communication due to changing demographics of the workplace

Workplace demographics are changing and this brings a major shift in business communication trends too. Today, the employees feel more productive and efficient while working from anywhere. Since the phone isn’t tied to the lines and wires, employees also prefer to work freely and not tied to the workplace of brick and mortar. So, Mobile communication is on the go. Work communication is taken one step further to the cloud.

ALSO READ: Securing your SBC Microsoft Teams Direct Routing Effectively

  • Trend # 2: Increased authenticity to combat security risks

With increased communication, we have seen increased VoIP attacks and better security needs for companies which are primarily dependent on communication devices and tools for their business operations. So a cloud business phone system equipped with the latest Cybersecurity tools is the most in-demand trend of today.

  • Trend # 3: Data-driven decision making approach

Data is the new oil, they say. Companies equipped with better data-processing approaches and who go for data-driven decision making approaches stay ahead of the curve. With emerging technologies, new data-gathering and analytics functions that have given raise to new marketing communication trends. These functions are able to monitor, manage and plan communications campaigns of businesses.

ALSO READ: Prevent security risks in telephone conversations

MachCloud – The one stop platform for the latest communication business needs

MachCloud is an integrated communication platform that fits the business needs of today. Equipped with best in line tools for smooth flow of communication, MachCloud is a gateway to your business communication. Services like MachCloud with flexible call plans and fewer complexities, secure and reliable PBX functionalities, Office 365 reselling, SIP trunking and many others are offered by the platform. It caters for all the needs of a modern day business communication.

Get started with MachCloud for an easy provision of cloud business phone for a successful business operation.

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Five key issues with standby duty service using Digital Business Communication System

In Digital Communications, Unified Communications
February 6, 2020
4 Min Read
F

Meet Ted, the CEO of a reputed enterprise. Ted has always been enthusiastic for a progressive Digital business communication system for his workplace communication. Ted believes, the success to his business is to expand business presence. This requires, more staff availability and the employees being available even in their off time. Well, that’s a tough demand.

Tim, the IT manager, has a solution: Standby duty service based on call forwarding.

It is no surprise that communication is a solution that connects people to people. Call forwarding now plays a major role in assuring staff availability, empowers employees to work on the go and expands business presence. When digital business communication solutions became the norm in business community, a lot of concepts from old business communication had to be mapped into the modern digital communications. One of them is “Standby duty service” which gets its implementation through Call forwarding.

Standby duty service

If employees take turns to be reachable by telephone outside office hours in the event of incidents, emergencies or other calamities, this is called a standby duty. An employee can have a standby duty during the day, at night or during a weekend. During a standby duty service, an employee can be called and asked to perform work. In the past a beeper or pager was used to call employees, but nowadays it is the employee’s mobile phone that is the primary workplace communication device. And sometimes things go wrong.

1.      The empty battery

Despite all the care, it may happen that a cell phone or workplace communication device has no range, busy or has an empty battery. If a telephone call for an employee is diverted to a mobile device, the call almost always ends in a standard voicemail service. This is undesirable in the event of an emergency. That is why Digital business communication systems the MachCloud-CloudPBX has the option in the standby duty service to play the message to the employee like: “Press a key to accept the call”. If the employee does not press a key, the call will be forwarded to a fallback number or central reception post. This prevents voicemail from getting in the way.

2.      A mobile app replaces manual transfer schedules

If the call forwarded to employees is managed by a person, a mistake can occur. An employee is sick or on leave. A much better option is to let employees sign up in the call routing plan themselves. The most user-friendly way is that of a mobile app, because people can operate it anytime and anywhere. When setting up a standby duty service, we ensure that someone is always registered in the forwarding schedule. This prevents an employee from logging off without another employee being registered. A change of the guard can only be activated by the new employee in the app by activating a virtual switch.

3.      Multiple standby duty services

Larger organizations often require multiple standby duty services. By assigning a separate number to each standby duty service and setting up a separate forward diagram to the mobile numbers of employees, optimal availability is ensured.

ALSO READ:

How MachCloud can help you in avoiding internal telephone usage cost?

4.      Often overlooked: What if things go wrong?

In the end, accessibility remains human work. Even though everything is arranged optimally, it is possible that a call for an emergency is not answered. That is why we emphasize that a backstop or is always included in the forwarding scheme. If a telephone call is not answered in the event of an emergency, it is better to play a message with a message about an alternative contact method, than a scenario where the caller is on hold endlessly. Call forwarding must therefore always include an end point with, for example, a message about how to act if the call isn’t answered.

5.      Fair share?

A standby duty is often necessary. But the hours often do not count as paid hours. It is important that employees know that the working hours are allocated to different colleagues according in a fair manner. This prevents employees having the perception, they account for more hours than colleagues. Insight into answering time is important as well. In the event of an emergency, it must be possible to review answering time. That is why reports and call details related to workplace communication can be made available. The MachCloud-CloudPBX supports all these functions.

Do you need advice when setting up a standby duty service in your Digital business communication system? Contact us via www.machcloud.com.

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